Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,348 Topics
  • 9,407 Replies
Lina
Rank
Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
  • 2
  • 6
Julia.LiMarzi
Rank
Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
  • 5
  • 3
shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
  • 4
  • 1

3348 Topics

T
Contributor I
Truly ClearContributor I
asked in Campaigns and Flows

Need help integrating Shipmonk to send tracking info

We use Shipmonk as our 3PL. When a shipment has been shipped by them, they send back by API the tracking info to our WooCommerce.I need help integrating the tracking data to flow to an email to the customer. Klaviyo does not seem to have a solution.

7
B
Contributor I
1 year ago
M
Contributor I
mababuContributor I
asked in Campaigns and Flows

EU Cookie list with Shopify integration

Hi,I have a shop on Shopify and want to use Klavio for our customer communication/marketing.Of course Klavio is going to record all kinds of data on our website, I could not find a list of cookies that are set so I can list them in my cookie consent pop up.Of course, I also need to know what mechanism will turn OFF the data collection, can someone please share the link to the document where everything is explained? I found many documents talking about about GDPR in general but no concrete list of what is used with the shopify integration.best regards

1
David To
Klaviyo Employee
1 year ago
V
Contributor I
ventanasurfboardsContributor I
asked in Campaigns and Flows

Products linking to mystore.shopify.com instead of mystore.com.

My products are linking by default to https://ventana-surfboards.myshopify.com/products/ as the root instead of http://ventanasurfboards.com/products. I can’t seem to find a solution to this problem in the Community, and I can’t find a setting to change it on my end.  Thanks, David

1
Dov
1 year ago
L
Contributor I
LachContributor I
asked in Campaigns and Flows

Is there a way to simplify this flow? Or is this already optimal?

Hi all,Could I ask your opinions on my work?I’m working on creating a browse abandonment flow that will more accurately target our customers with products that they’re interested in. (I know, it would be better to just show them the specific product in the email, but the way our webpage/business operates makes it unreliable to get that correct.) The structure I have in mind goes like this: Here is a screenshot of my flow as it stands right now. Does this look like the simplest, most optimal way to achieve this structure? Or is there a much better way of doing this that I’ve missed? (I’m doing this as a learning exercise, so I’m open to better possibilities that look completely different). I’d appreciate any advice you could throw my way - I’m trying to improve my skills.Thanks!Lachlan 

3
L
Contributor I
1 year ago
S
Contributor IV
Stefan for BIOBLOContributor IV
asked in Campaigns and Flows

How to get past buyers into a post-purchase flow WITHOUT back-populating?

Hi there,I have just generated a great post-purchase flow that sends out emails for 6 months after a purchase. now, all new customers will enter this flow (triggered by a PLACED ORDER event) all right.But what if I wanted to get all of my previous buyers (who bought something a while ago, when the flow wasn’t around yet) into this new flow?Of course, back-populating can NOT be the answer, because it would not put the customers into the beginning of the flow, but somewhere in the middle (or the end), according to the exact time of their purchase (which might have been 3 or 6 or 9 months ago, for example). Note:A rather unsatisfying workaround that I came up with myself is this:Tag all the “past” buyers in Shopify I want to include Duplicate my post-purchase flow in klaviyo and make it “TAG-triggered” to suck up all the ancient buyers… not too bad, but I actually wanted to work with ONE single flow, not 2 separate ones…Can anyone help, please? >Thx.

1
Mailbox Manny
Partner - Silver
1 year ago
K
Problem Solver I
KCCProblem Solver I
asked in Campaigns and Flows

Creating a flow for specific shopify collection & one/first purchase

Hi Everyone, I’m hoping you’re able to help with the definition of a specific email flow. I would like to send a post-purchase free shipping code to those who place an order that includes a product from our Christmas shopify collection. I only want to send this code to them once, so if they purchase from the christmas collection a second time they wont receive the free shipping code again. I’m a little stuck with the definition on this one and hoping the community is able to advise?Thank you!   

3
alex.hong
1 year ago
D
Contributor I
dpassarettiContributor I
asked in Campaigns and Flows

Platform not working no support

Obviously the platform is not working white screen or infinite loading of every items in the flow. When trying to post a ticket to support, an error message, this is outright pathetic. Bloomreach was used in my previous endeavour, did not have those issues….   

6
alex.hong
1 year ago
B
Contributor I
bitmapContributor I
asked in Campaigns and Flows

Personalized Email Salution

Hi all. I currently need some help tp personalize my emails. Who can help me?I have a wellcome message in which I want to personalize the salution in case, I have the data/properties. I tried the following, but it dosen’t work: Can someone please tell me, what’s wrong?{% if person|lookup:'Anrede' == 'Frau' %} Liebe {{ first_name }} {% elif %} {% person|lookup:'Anrede' == 'Mann' %} Lieber {{ first_name }} {% else %} Liebe Freunde von THEO & EMMA {% endif %}Thanks in advance!! 

6
alex.hong
1 year ago
S
Contributor I
sims0702Contributor I
asked in Campaigns and Flows

Can't edit flow, leading to white screen

Hello guys, Can someone help please, I cannot edit a flow for some reason. whenever I click on the welcome series flow it goes to a white screen. How to fix this?WHENEVER I CLICK ON THIS Thanks in advance! Regards,Simeon 

20
alex.hong
1 year ago
D
Contributor I
D.Jackson.VIPContributor I
posted in Campaigns and Flows

Feature Request: Campaign-Level Segmentation

I’d love the ability to segment the audience I’m sending to at the campaign level. I often find myself creating very specific segments for a specific campaign that i never use again. I’d love to, on the campaign creation page, be able to say “I only want to send this campaign to ‘People who didn’t open the last campaign, haven’t purchased product X in the last 30 days and have spent X amount of dollars’”.

2
D
Contributor I
1 year ago
E
Contributor I
englesaezContributor I
asked in Campaigns and Flows

sending campaigns to facebook page

in Mailchimp, you can automatically send your email campaigns to your facebook page. How can i do this in Klaviyo?

4
C
Contributor I
1 year ago
S
Contributor II
SJKContributor II
asked in Campaigns and Flows

Monthly Repeat for Flow where Property Updates Monthly

Hello,I have another question about flows that are triggered based on dates! We are using a date property that will update monthly, so we have our flows set up to never repeat under the assumption that the date property updating will set in motion the flow’s trigger. Is this correct? Or do we have to set it to repeat monthly?Thank you!

3
Mailbox Manny
Partner - Silver
1 year ago
A
Problem Solver I
Aram BeckerProblem Solver I
asked in Campaigns and Flows

Can't find "Back in Stock" flow in the flow library

Hi! We have recently set up all the required steps to enable the “Back in Stock” flow for a custom product feed. We are transferring the `$$inventory_quantity` field and have already received a few `Subscribed to Back in Stock` events. The “Back in Stock” settings are also available.But we cannot find the “Back in Stock” flow in the library. Am I missing something? Thanks!

4
alex.hong
1 year ago
P
Contributor I
plimContributor I
asked in Campaigns and Flows

how to add trigger for the specific product in flows

how to add trigger for the specific product in flows and split test?

2
In the Inbox
Partner - Platinum
1 year ago
C
Contributor I
CO2CLEANERContributor I
asked in Campaigns and Flows

Including Dynamic Tags for Shopify Placed Order

Hello there, we're a business selling products that remove CO2. For example we sell 1.000kg of stones that remove 1.000kg of CO2 over its life time. I am building a thank you flow where I would like to dynamically include the amount of CO2 a customer has removed on its order or over its customer lifetime.Therefore, I was wondering if its possible in klaviyo to have a dynamic tag for {{ customer amount of CO2 removed }} or {{ total count of all orders CO2 removed }}One way I was thinking of realizing the goal above is with order tags: I was planning to automatically add order tags to new orders that reflect the amount of CO2 they have captured. Klaviyo eithers needs to show the order tag in the thank you mail. (I read that its important to have the flow activated on fulfillerd orders instead of placed orders, otherwise the tag wouldn't be read) And if this is possible would it also be possible to have Klaviyo sum up all the previous orders tags from a customer? Another way would be to h

1
Dov
1 year ago
J
Contributor I
Jasmine-Contributor I
asked in Campaigns and Flows

Design Formatting Issues on Apple Mail App

Hello,  I am having issues with my email template’s design. My email design is uses a 2 column in one portion of the email to show image on one side and text on the other. Now, on apple mail app my content is only showing up on 85% of the screen with the background taking up the rest of the screen on apple.  I am not having this issue anywhere except for the mail app on iphones. Gmail and Outlook look totally fine.  Additionally, on that section I chose to make it a different color than white. I chose to go with dark blue. However no matter how many times i edit and send it the email looks different when I send a test email and includes white bars.  Can anyone help? Does anyone have suggestions for email design platform integrations so I can do more and fix these issues?  Thanks! 

1
Dov
1 year ago
G
Problem Solver I
getlikemindedProblem Solver I
asked in Campaigns and Flows

Email syntax error in back in stock

Hi Team, was just looking at my back-in-stock flow (standard instal) and I can see that I have a bunch of emails that were skipped due to email syntax error but these emails are receiving campaigns etc. I have had a search but can't seem to find a fix for this can anyone shed some light on this for me Thanks

4
G
Problem Solver I
1 year ago
J
Contributor I
jlippinerContributor I
asked in Campaigns and Flows

Can you duplicate flows between accounts?

We have two accounts setup:Sandbox ProductionWe do all our development and testing using sandbox before moving to production with all our code.  We would like to be able to do the same with Klaviyo where we create and test our flows in our Sandbox profile and then, when ready, copy it over to the Production profile.  Is this possible and, if so, how?

1
alex.hong
1 year ago
M
Problem Solver I
MM6Problem Solver I
asked in Campaigns and Flows

Pop out form targetting

Hello everyone, I have 2 sites linked to my klaviyo account, and I want my pop up form to appear on only of those. I have tried to use the restrict url function however, it is not working so any help would be appreciated.

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SpaceCadetStephContributor I
posted in Campaigns and Flows

Feature Request: Notes/descriptions on Conditional Splits in Flows

Hey there,I’d love it if conditional splits in flows could have notes/descriptions so it’s easier to read the flow.either a title to identify the conditional split (like emails in flows already do) or perhaps a separate notes block that could be added right into a flow (dragged over like the actions/conditional splits are) where you could write an explanation for the conditional split above/below itThe reason: When I’m building a complicated flow or going back to improve an older flow, it can be really hard to follow the logic behind the conditional splits because they’re usually based on Product IDs, which are impossible to recognise (or keep straight!) without stopping and looking each one up. It makes “reading” the whole flow really difficult.  It would be so handy to just have notes on/near the conditional split to make clear what it’s about, in plain language (ie, “customer has bought red tshirt” rather than “customer has bought Product ID 774085324126”).Thanks for considering it!

1
David To
Klaviyo Employee
1 year ago
S
Contributor I
Shay SimoneContributor I
asked in Campaigns and Flows

Which Add To Cart Script should I use?

Hello, I was reading the article to create the add to cart metric and I am unsure of which code snippet to use for my store. I use the Impulse theme purchased in shopify if that help. website: www.ViaMermaids.comKlaviyo article that I am unsure about: https://help.klaviyo.com/hc/en-us/articles/115001396711-Guide-to-Creating-an-Added-to-Cart-Event-for-Shopify

2
David To
Klaviyo Employee
1 year ago
nightbird84
Contributor II
nightbird84Contributor II
asked in Campaigns and Flows

Can't turn off Shopify Welcome Notifications- Customers are Receiving Two

hi! I am new to this and set up the Welcome Flow last night with Klaviyo for my Shopify site. Everything is integrated.I ran a test on my email and I received TWO opt in messages- one from Klaviyo and one from Shopify. It looks like I cannot turn off the Shopify one as I have tried. I cannot have two going out.Second issue if I can fix the first, I did not receive the second welcome flow message after I opt in welcoming me. thank you!

2
nightbird84
Contributor II
1 year ago
C
Contributor I
CCSkaggsCreativeContributor I
asked in Campaigns and Flows

How can I choose the new editor in flow emails so I can access my saved content int he new editor?

Hi all,  I’m new to learning Klayvio, and I am currently trying to add some saved sections to my clients flows but the flows are still using the older style editer. Is there a way to do this?? Do we know when the flows are getting the new editer?  Thanks!CC

3
Taylor Tarpley
Community Manager
1 year ago
K
Contributor IV
kimmiaContributor IV
asked in Campaigns and Flows

About A/B test

Hello , i  have the following doubts about AB test. I hope to get answers1.when test size is 100% flow ，there is no test duration，I want to know how long it will take to reach an experimental conclusion 2、i did a test, with duration  lasting 1 hour，but  there is no experimental conclusion，Is there a requirement for the minimum number of samples in the experimental group3.I found that the data in the following figure were not significant at 95% confidence level by chi square test, but it tells me there is 97.7% win confidence variation B is winner, I want to know what our A/B test rules arelooking  forward to your reply ,  thanks ! 

4
alex.hong
1 year ago
W
Contributor I
WadehimeselfContributor I
asked in Campaigns and Flows

Email Flow for Shopifystore new created account

Hi all,I’m a Shopify seller and was trying to set up a email flow for any new created accounts in my store. But seems I can’t a template or source for it. Please advise if got a idea. Thanks 

2
David To
Klaviyo Employee
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.