Optimize your messaging by learning about campaigns and flows.
Hi Community, Hope you are well.May I ask how can I control the product language in “Cart Abandon Email”? It seems that Klaviyo pull the product data directly from our Shopify store (default language now is English), and we actually have 3 languages translated by Langify. We would like to have localized Cart Abandon Email for non-English user. Can anyone advise what should we do to achieve that? Many thanks!
We set up the campaigns to our multiple segments using the method shown in the file. However when we export the analytics, it can only show the data for all of the segments not separately. I am wondering if there is another way separating the analytics by segments except creating multiple campaigns? Thanks
My “back in stock” flow is not working. I follow these steps:Create a “back in stock” flow in the backend Write the code in theme.liquid Add private API key in code. I am also following these steps with my other store with “superstore” theme. There it is working fine.
Unable to complete "Product Certification - Build Relationships" quiz. Can someone provide the correct answers and reasons behind them?
Hello all,Is there a way that I can automate (using a flow) the creation of a till receipt?Also, to have an ‘opt out’ option available in the email.ThanksMarc
Hello Everyone, Why does my email text turn blue color in Gmail AND other devices?We’re using an old editor template, but our header text is changing to blue when we send a preview MAIL. In apple, mail looks fine but on other devices and Gmail, it turns to blue text. ( see the image below)thanks for helping me
Depending on how a customer subscribes to our newsletter some don’t get prompted to select their person type when signing up. I’d like to automate this with a flow to email them so they can update their profile. Second step:Those that select a specific person type would get a followup email asking to update=, Organization, Business Type. Is there a Flow suggestion to capture this sequence?
In the analytics of my last email campaign there were a significant number under ‘unable to send’ could you please explain why this has happened. I have never seen this result in analytics. I have not got double opt in, and this list is my main customer list.
I did the drop down menu for Facebook lead ads and there weren’t any forms to choose from, how do I get lead ads?
Hi there, I’m trying to figure out the best way to set up our replenishment flows. We make skincare, and have 15 individual products and 8 bundles. Most customers will buy a mixture of single products and bundles, our average order quantity is 3 products. Each product will last for a different length of time. Should I create replenishment flows based on each individual product? If I do that though, a customer will then receive on average 3 different replenishment flows (each consisting of 3 emails). I’m concerned that will be too much. If I create a single replenishment flow though, based on their order, and the average time between orders (and dynamically fill that email with their order content), then I’m concerned that the timing will be out of sync with some of the products. Having said that, doing it this way probably does make more sense? In the long run, we will probably encourage customers to subscribe, so that will move them out of this flow... What do you think about thi
Hello Everyone!My client's product has a Trademark Symbol. Now I tried to send a preview mail, and the name of the product in the email looks like this: Do you have any solution for this? My client is using WooCommerce. Thank youNOTE: This is a Abandoned checkout email..
Hello there,We are launching a new website soon, giving more attention to the product reviews. I want to ask our clients who purchased between October and February if they would like to leave a review. For this, I already created a segment and selected the customers.When I copy the Product Review Block from our Product Review Flow - It seems that it does not work and show the bought products by the customers.Is there any way to fix this? I would like to send them an e-mail containing the products they bought - so it’s easy for them to leave a review.Thanks in advance!
Hello everyone, I’m using Shopify for the e-commerce store and using Klaviyo to handle our emailing and sales.I’d like to displaying a country tag that come from Shopify product tag which in Klaviyo event variable we can call all the product tags by using this tag {{ event.extra.line_items.0.product.tags }} In my case, the result of {{ event.extra.line_items.0.product.tags }} iscountry:Japan, cuisine:Japanese, decant:RTD, decanttype:NIL, farming:Sustainability, food:Fish, food:Shellfish, format:720ml, glass:White Wine, intent:Drinker, region:Others, serve:6, style:Old, type:Sake, vintage:NV Is that possible to select only country value of product tags from event variable? Thank you in advance
Hi community, I want to create a flow that will dinamically invite customers to buy again a product they had previously bought after certain time delay. Giving you context, in my portfolio I have products that consumers should use regularly monthly , it’s a lot of SKUs. Example: Consumers bought product A123 after 30 days send them an email saying “Hey you must be running out of your products don’t be without it”.I understand how to create for one, two or even a category. But I have several products and I want to present in the content exactly the last product they bought.Check the attached image, where I have the product I want to be dinamic following consumer’s last order. Is that possible?
Hi there! I’m working on moving our order confirmation emails from Shopify to Klaviyo. I’d like to include discount $ amounts if the customer had a discounted order. But if they didn’t, I want to leave the line blank so they don’t feel bad about seeing Discount: $0.00 😊Is there a way to do an if-else statement that can tell if the discount field is greater than 0? Or another way to make this work?Thanks!
I haven’t been able to get in touch with the Klaviyo Support Team for 2 days. Our email tracking is messed up. Does anyone have a number for them?
Are dynamic table blocks only for email flows and not email campaigns? I am planning on sending an email campaign to a segment whose definition is: Checkout Started at least once between 0 and 360 days ago Placed Order zero times over all time Person is not suppressed for emailBut I can’t seem to have it worked. My assumption is that dynamic table blocks are only used for email flows. Can you enlighten me?Thanks!
First of all, I think it is not ok that Klaviyo only provides live support for paying customers…..I really need help,I am trying to set up a Welcome Flow with subscribing on my Shopify account. When i press integrate--I don’t have the option to check “customers that agree….”How do I get this flow connected to my subscription page?Also, what is a preview list? At the beginning of the flow, it says that email will go to anyone of the Preview List… thank you so much! I am really having a hard time and have already spent a lot of time trying to set this up!Lisa
I have a problem with my back in stock button showing on all my products, even those in stock - and I want this to only show on my out of stock products. I'm using a custom theme on shopify, so that's why the issue is on my site and klaviyo is not able to help me as I'm using a custom theme and not a basic shopify theme. Is this something that is possible to be done?
Hello!Maybe anyone have a solution, that klaviyo would send an email AFTER order was ARCHIVED in shopify? Thanks in advance!
Hi There I’m trying to embed a Klaviyo sign up form onto my shopify webiste This is the code needed.. "<div class=""klaviyo-form-YtaTma""></div>" however shopify is saying the JSON code is invalid - help pls :) !
Hello, I used the email template to set up an flow for review request. I sent myself a preview, and when i clicked the “review this item”, i was led to a 404 page.There is a code in “review this item”, and it is default and i didnt change it, so I am wondering i was led to the 404 becasue it is a test email or i didnt set up this place properly?And if it needs to be set up accordingly, how?
Hi all - new Klaviyo user here! I’ve been struggling getting custom fonts to work the way I want to. Our brand fonts are Libre Caslon (for headings) and Open Sans (for body text). These don’t appear to be supported by major email providers, but what’s even more frustrating is I can’t seem to get the fallback fonts to work either. I have tried so many different combinations of fallback fonts, here is an example that I’m currently using:<style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Libre+Caslon+Text&family=Open+Sans&display=swap'); p, ol, li, ul { font-family: Open Sans, Helvetica, Arial, sans-serif; } h1, h2, h3, h4 { font-family: Libre Caslon Text, New York, Georgia, serif; }</style>As you can see, I’ve added multiple fallback fonts to increase the chances of them working, but they seem to default to the last option. I am wondering if other companies have been in the same position?These brand fonts are a big part of our identity as
