Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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F.A.Q.

Universal saved content

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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723 Topics

C
Contributor I
colin-jpmsContributor I
asked in Email Templates and Coupons

Feature Request - Horizontal Border Bottom

Hello, In the Dynamic Table editor, within Table Setting → Cell Style there’s an option for a horizontal border, but there is no toggle for top border or bottom border. By default it hard-codes it as a top border, but our design uses a bottom border. I tried working around it with custom css and the static row option but neither were viable options. Thank you.

3
Didoagency
Contributor I
1 month ago
B
Contributor I
Bas3009Contributor I
asked in Email Templates and Coupons

Showing block if someone does not have proporty

Hi,I am creating a conditional content block in my e-mail. It is triggered by the property person.Klant  I am able to display specific content for persons having specific values of this property:person.Klant == “Value A” person.Klant == “Value B” However some profiles in my list do not have this custom property at all. I would like to show specific content if then don’t have the person.Klant proporty. Have tried al kind of syntaxes but can’t get this working:not person.Klant person.Klant == “” person|lookup:'Klant' != ''Please help.

3
B
Contributor I
1 month ago
J
Contributor I
J.VicContributor I
asked in Email Templates and Coupons

Is it possible to my Business Address from my email templates

Hello Y’all! I am new to Klaviyo. I am currently working for a delivery service that does not want to discose their business’ street addres for security reasons. Is it possible to omit the business address that appears at the bottom of me messages?

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Ashley I.
Partner - Silver
1 month ago
M
Contributor I
Mitor DigitalContributor I
asked in Email Templates and Coupons

Differentiate the email sent based on the subscription order to a list

Hello, I’ve prepared a promotion campaign where the first 50 subscribers will receive a coupon code, the second 50 subscribers will receive a different coupon and the rest a different one. Is there any way to set this in an automated flow in Klaviyo?Maybe, a conditional formula in the template or a trigger within the flow? Thank you

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M
Contributor I
1 month ago
K
Contributor I
kalanitContributor I
asked in Email Templates and Coupons

cant remove photos from the original template

cant remove phtos from the original templete 

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stephen.trumble
Community Manager
1 month ago
A
Contributor I
AnupKMContributor I
asked in Email Templates and Coupons

Custom coded abandoned cart html Product Looping for shopify

Hi,  Thanks for your help in advance.I’m building a custom coded abandoned cart email in html, the store is in shopify. I’m not sure wich code i should use to loop the product table?I searched and got the below:          {% if event.extra.line_items %}                  {% for item in event.extra.line_items %}                                          {% endfor %}                       {% else %}              {% endif %} Should i place the product table inside it and then insert baraibles there as per this guide? I did not find enough resource about it, pelase help. Thank you so much!

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Irrra
Expert Problem Solver I
1 month ago
S
Contributor I
SerranopepperContributor I
asked in Email Templates and Coupons

Dynamic coupon code expiry (Shopify)

I am adding dynamic coupon codes to my flows. If I set activation at send time, does that mean the first time the coupon code was sent? or the most recent time it was sent (in the reminders)?Need to know so I can set up the expiry dates properly. 

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Kylie W
Partner - Silver
1 month ago
L
Contributor II
LonnieKContributor II
asked in Email Templates and Coupons

Top justify images

Hello, I’ve created an abandoned browse flow, but my images seem to be center justified (vertically). So if the titles have a differing number of lines, the tops of the images aren’t even. Take a look below. Is it possible to line up the images from the top? Thank you!  

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L
Contributor II
1 month ago
B
Contributor I
BeauContributor I
asked in Email Templates and Coupons

Data feed products not lining up on desktop

Hi, Many of our products in our data feeds have varying text lengths, and when our products are pulled into emails, many products titles take up 2-3 lines of text while others only have one, which leads to our product shots, titles, and buttons not lining up correctly on desktop emails. Is there a way to align products even with different text lengths?

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B
Contributor I
1 month ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons

Order confirmation email - Dynamic table is showing wrong total for line items with quantity more than 1

Hello! I am having an issue with my Order Confirmation email: line item totals displaying properly when the quantity is more than 1. I am editing a Klaviyo template for Shopify export. The correct Subtotal is displaying in the static row below, accounting for the quantities. The issue is only with the line item total in the table. The line items are currently set up like this: This is how the emails are displaying to customers: The price of the chair is $2,750.00 each, so the total for that line item with quantity of 2 should be $5,500.00Further, I would like the total per line item to display the discounted total (for items with applied discounts only) next to the correct total, like this: Total: $5,500 $0.00 (the total is showing $0.00 because I applied a 100% coupon as a test, but in the event of a 10% off coupon, it should read: $5,500 $4,950.00I would appreciate help with this.  Thank you,Adam

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Irrra
Expert Problem Solver I
1 month ago
C
Contributor I
Copenhagen FloatContributor I
asked in Email Templates and Coupons

Jump scroll links

Where can I find a CSS or a HTML module box or like it, so i can create jump scroll internal anchor links in an email. Content heavy mails really need this feature so readers can quickly jump to any section of the newsletter. I can’t find it in Klaviyo.

1
Ashley I.
Partner - Silver
1 month ago
Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Email Templates and Coupons

View the allocation of unique discounts created through Klaviyo

Hi community!I have a question. Is it possible to see within Klaviyo a list of users that have receive a unique discount code created on Klavio?I’m trying to see what codes belog to each user, but can’t find that info. 

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Lorena Jaqueline
Active Contributor I
1 month ago
C
Contributor I
crystalresurrectionContributor I
asked in Email Templates and Coupons

How do I change fallback font?

How can I change the fallback font? Thanks! 

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retention
Partner - Platinum
1 month ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons

Dynamic table line item image is not showing

Hello!I am having an issue with my item images not showing in all post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify.I have applied the dynamic image variable {{ line | img_url: 'medium' }} to the Order Confirmation template to show correct item variant images, but this variable does not work for Order Shipped, Order Out For Delivery, Order Delivered, and Order Cancelled notifications - All post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify. Any help here would be greatly appreciated. Thanks,Adam

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A
Contributor III
1 month ago
R
Contributor I
RachelLoveBugProbioticsContributor I
asked in Email Templates and Coupons

Colors don't save when I click away?

Hi all,So I am having an issue in the editor. When I set a background color or button color (or really any color) and then I click away, it returns to white. Unless I click off to another block, the color will return to white. Also, when I added a universal block to an email, the colors all changed and I can’t get them to change back. It is extremely annoying. Anyone else having this issue or know how to fix it?Thanks!

2
R
Contributor I
1 month ago
J
Problem Solver I
jlytle
asked in Email Templates and Coupons

Building out templates on iPad

I spend a fair amount of time on my 12” ipad pro, and it would be awesome to be able to sketch out templates, however the blocks do not drag via touch from the menu to the template area. Can anyone offer a solution, or are we forced to build templates via desktop?

5
stephen.trumble
Community Manager
1 month ago
S
Contributor I
SJCMilkContributor I
asked in Email Templates and Coupons

Full Width Images Retains Padding (Not Actually Full Width)

Hello, When inserting an image into the blocks, full width is selected; however, the system retains padding of 18px on the left and right and 9px on the top/bottom. I have toggled “full width on mobile” which does not work.  I have attempted to change the padding to 0px left/right. When I toggle the Padding, their is a “lock” that unlocks and I am able to change the padding to 0px left/right. I relock this and it “seems” like it keeps the 0px padding. However, this is NOT the case.  Even after saving, the system reverts to 18px left/right padding. My issue is I need to have the images full width.  An auto 18px padding is NOT full width. There is no border or white space in my original images. I do not need to crop my images.  It is only when I insert these into the block that it then automatically adds the 18px left/right padding to the sides. I have attempted every scenario of unlocking/relocking/unlocking, etc.  Still, every test on mobile screens (Litmus testing, etc.) still shows a

3
Ashley I.
Partner - Silver
1 month ago
B
Contributor I
buildwithriseContributor I
asked in Email Templates and Coupons

Wrong Product Variant Image On Order Confirmation

   We are using Shopify. When order confirmation emails are sent the feature image is being shown and not the variant image (when those cases arise). What is the proper placeholder code to display the variant image? The current is line.product.featured_image | product_img_url: 'medium'. Thanks in advance!

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A
Contributor III
1 month ago
C
Contributor I
cassosbornContributor I
asked in Email Templates and Coupons

i accident edited an email template - how do I get the original back?

I had a main template with all my blocks saved and I edited it (mindlessly). Is there a way to get the original back? 

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A
Contributor III
1 month ago
J
Contributor III
Jeff BContributor III
posted in Email Templates and Coupons

File size of individual blocks

Since the size of the delivered file is important, it would be nice to know the exact size of individual blocks in an email so they could be edited to optimize overall file size. This could be displayed in the side panel when a block is selected, or in the preview at least.

1
stephen.trumble
Community Manager
1 month ago
O
Contributor I
Oliver RudeContributor I
asked in Email Templates and Coupons

Event pictures and product pictures do not appear in the Emails.

Hello, I cant figure out why i cant se the product og event image in my inbox when i receive an Email.  It looks like this.  But when i preview and send it, it works perfectly fine? Do anyone know what to do?  Thanks for taking time! Best! 

1
bettermail-Mirko
Problem Solver III
1 month ago
A
Contributor I
AndresSteeleContributor I
asked in Email Templates and Coupons

How do I export a Klaviyo template into Gmail or Outlook?

Hello! We’re using Klaviyo to have a good email template with information of our company, with pictures and links to our Whatsapp and website.Our business is B2B and we’ll be sending through Outlook our Gmail if we have to. We don’t need to send massive mailings, just to cold emails to a few business partners.Is it posible to export the template made on Klaviyo into the previously mentioned platforms?

1
bettermail-Mirko
Problem Solver III
1 month ago
Y
Active Contributor I
Yvonne ecommerceActive Contributor I
asked in Email Templates and Coupons

Logo not aligning correctly in gmail, background not full page on Apple for double opt-in emails

Hi,For my opt-in emails, the logo should appear center aligned, which it does in Kalviyo’s previews. However in the actual emails, the logo is left aligned.Also, in apple mail the background appears as a block on the top and does not extend throughout the page.There’s no option to mobile-optimize the opt-in emails.  

6
alex.hong
1 month ago
A
Contributor I
andre199017Contributor I
asked in Email Templates and Coupons

Is it possible to horizontally align an image and text in a split block?

Hi all,As per above, is it possible to centre align horitzonally two sides of a split block?I can see that its possible to Left, Centre, and Right align text and images, but not horizontally align?Thanks

1
alex.hong
1 month ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

Universal saved contentF.A.Q.

Universal saved content is a long awaited feature that we’re very excited about! With UC (Universal Content), you can save a section/block universally, add it to other templates, edit the content, and have the changes reflect everywhere the UC block is added. Or, you can add the UC to different templates, unlink, and edit locally - so the changes are not reflected everywhere, just in the one template you’re editing. This is very helpful for footers or other sections you use in every email, if a change is needed (ex: updating the link for privacy policy, or your copy for footer closing statement, etc), if the block is universally saved, then you can simply edit the content once and have the changes reflect everywhere the UC block is added. To use UC, simply select the star button to save and name the block/section. Now, you will see it is under the ‘universal’ tab next to default (screenshot below). By default, all saved blocks will save universally, but you can unlink after to not upda

3016
alex.hong
1 month ago

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