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Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1180 Topics
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Contributor II
Anh NguyenContributor II
asked in Email Templates and Coupons
My CTA button disappear on Outlook

Hi team, I’m desperated for your help.  I’m having some issues with the button display on Outlook - old version. In short, the black button on white background does not show up on old Outlook. Not sure if it’s a bug from Klaviyo or it’s just because of Outlook. Kindly help to check. I have attached below 2 images for illustration of how it looks on Klaviyo and on Old Outlook.  On Klaviyo:  On Outlook - old version:  I’m really looking forward to your response. Thank you so much! Best regards,Anh

1096
K
Contributor II
26 days ago
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Contributor IV
stellapuivoonContributor IV
asked in Email Templates and Coupons
Right border alignment issue on mobile preview

Hello there, There seems to be a misalignment in my mobile view of the email, we are building the email using html, but upon checking, there’s no issue with out html codes but i believe it has to be something to do with Klaviyo template builder, the Section > Drop the content setting. Can someone pls help? 

303
chloe.strange
Community Manager
26 days ago
itskeithtesta
itskeithtestaNew Member
asked in Email Templates and Coupons
Dynamic Coupons are non-combinable by default.

We use dynamic coupons for our abandoned cart emails but it's almost useless because it cannot be combined with other (Shopify)  discounts. Dynamic Coupons are non-combinable by default. So you have to login to Shopify (for this example) to manually change the coupon codes to “combinable”.I hope Klaviyo can come up with a solution this. Example:  

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Contributor III
27 days ago
S
Contributor I
Swazi2024Contributor I
asked in Email Templates and Coupons
Coupon Expiration Times

Hey team, Just setting up some unique coupon codes to send to customers for use on our Shopify website. I want to set an expiry date and time for the coupon, ie: expires on 28/11/24 at 12PM. However, in the coupon creation page, I can see I can set an expiration date, but not an expiration time. I was curious to see what time unique codes with an expiration date are set to expire by default (ie: 12AM on the 28th) and if there is a way for me to manually set a time for coupon expiry? I hope this makes sense and thanks in advance. Cheers.

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ali786
Problem Solver IV
27 days ago
M
Contributor I
MadhappyContributor I
asked in Email Templates and Coupons
Show Hide Logic Based on a Value

I’m trying to setup a Show Hide logic in a Browse Abandoned email that would show a block if the {{ event.Value|default:'' }} is less than 200 In Klaviyo I tried entering a logic code of event.Value < 200 but it’s not working. I’m not sure if what I’m entering is incorrect or if it’s something else like the {{ event.Value|default:'' }} coming in as a text value, which I’m not sure how to resolve. Any help would be greatly appreciated

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M
Contributor I
27 days ago
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Contributor I
noha-inha1eContributor I
asked in Email Templates and Coupons
Help with Text Color Changing in Dark Mode on Mobile

Hi Klaviyo Community,I’m having trouble with the text color changing when viewed in dark mode on mobile devices. I’ve looked through other forums, and many suggest changing background images or section images to resolve dark mode issues. However, the background color is displaying correctly—the problem is with the text colors themselves, which seem to change when dark mode is enabled, making parts of the text difficult to read.Is there a way to set specific text colors in Klaviyo that won’t automatically change in dark mode? I want to keep the email design consistent and readable across both light and dark modes without having to compromise on the colors I’ve chosen. Any advice or tips on how to optimize my email for dark mode while maintaining my brand’s style would be greatly appreciated!Thank you in advance for your help!  

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Contributor I
28 days ago
sportsrbija
Contributor I
sportsrbijaContributor I
asked in Email Templates and Coupons
Content:encoded

Hey guys,I am working on a email template that should be populate with the rss web feed. the problem is the value in the “content:encoded” key from my rss feed contains html tags and when i was testing the template it did not remove the html tags in preview as shown in imageand in email too :{  "rss": {    "@version": "2.0",    "@xmlns:content": "",    "@xmlns:wfw": "",    "@xmlns:dc": "",    "@xmlns:atom": "",    "@xmlns:sy": "",    "@xmlns:slash": "",    "channel": {      "title": "Tiket Dana – Sportske Vesti",      "atom:link": {        "@href": "",        "@rel": "self",        "@type": "application/rss+xml"      },      "link": "",      "description": "",      "lastBuildDate": "",      "language": "",      "sy:updatePeriod": "",      "sy:updateFrequency": "1",      "generator": "",      "item": [        {          "title": "",          "link": "",          "comments": "",          "dc:creator": "",          "pubDate": "",          "category": "",          "guid": {            "@is

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Contributor I
1 month ago
E
EmergeCPGNew Member
asked in Email Templates and Coupons
How do I replicate a block?

I have three blocks of content that I like the format of in an email template I’m using from Klaviyo. I want to create a 4th block that looks exactly the same but am having trouble “building” one from scratch. How do I replicate an existing block of content in an email? This particular block has a logo taking up one column on the left-hand side, with a text box with a headline and sub-copy on the right-hand side of the logo. Please help this small business owner who doesn’t have all day to figure this out! 

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Contributor I
1 month ago
F
Contributor IV
fandfContributor IV
asked in Email Templates and Coupons
How to change the text of a button within the "Product" block?

I’m still fairly new to this, so learning what’s what and where things are.My current roadblock is trying to change the text of the pre-made button within the Product block. Is this possible?I want to change the Shop Now to something else.Thanks.

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Contributor I
1 month ago
R
Contributor I
Rich WardContributor I
asked in Email Templates and Coupons
Trying to replicate layout in email template where one image cuts into another image

Hi, I am in the process of creating a new email template and wanted to ask the community for help regarding how I can replicate the below layout in the Klaviyo editor (if possible) where one image cuts into the other. Ideally I don’t want to add the below as a single image but instead have the photos as images and the text as text within the email template. 

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ali786
Problem Solver IV
1 month ago
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Contributor I
usernameattempt44Contributor I
asked in Email Templates and Coupons
Default colors and styles for templates?

How do I make Klaviyo remember my default colors, fonts and styles? I have to set everything every time I make a new template and it’s kind of time consuming - am I just not looking in the right place? There are very few options under images & brand and even those don’t apply 100% of the time.

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Contributor I
1 month ago
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Contributor I
NeffraContributor I
posted in Email Templates and Coupons
Klaviyo support not working

I honestly have no idea why Klaviyo is not contacting me. I’ve created two tickets and for the past 3-4 days nobody contacted me to help me solve my problems. If their paid plans have the same level of customer support, I don't see any way of me to continue using their platform and services.Everything started when I had a problem with emails not sending from one of my flows. I created a ticket with them and after answering back (sending reply email) nobody contacted me further. In my reply email I clearly stated that I fixed my problem, but now two more arose. After sending that email I got another one stating that “my request awaits my feedback” even though I already sent email reply. I tried sending a new reply email, but what I got after sending it was: Address not found Your message wasn't delivered to success@klaviyo.com because the address couldn't be found, or is unable to receive mail. The response was: The account myaccount@acco

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N
Contributor I
1 month ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Email Templates and Coupons
How do I make my button block and content block line up?

I am not sure why I can make a border around my content block but I can’t seem to doit for my button block. Currently, my email looks very silly and I would like to line it up so that it isn’t taking up the full width of the email.

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Contributor I
1 month ago
C
Contributor I
caitlinknoeppContributor I
asked in Email Templates and Coupons
Emojis are aligning left and separate from the rest my text

I'm having trouble with emoji alignment in my email template. They appear left-aligned and detached from the text in my email client. Please see the attached screenshots for reference. Does anyone have any advice on how to correct this issue?  

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chloe.strange
Community Manager
1 month ago
luan
Contributor I
luanContributor I
asked in Email Templates and Coupons
Can I have a different background image for each column?

Hi! is there any way to make a 2 column setup where which column has it's own background image? I wanna add text and button elements to each column (so adding an image alone won't cut it).It would be the same as it is now for sections but for columns. Is there any way to do it?

1182
J
Contributor I
1 month ago
Siddique2020
Contributor I
Siddique2020Contributor I
posted in Email Templates and Coupons
Iphone Dark Mode with template background

Hi dear Experts,Need help!In my Klaviyo emails, when I use black background with white text, many times the colors will invert when opening email on mobile iphone if iphone is in darkmode. I need help to fix this issue.Thanks in advance,Siddique 

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ali786
Problem Solver IV
1 month ago
F
Contributor I
ffrebekahContributor I
asked in Email Templates and Coupons
Unique referral discount codes - email subscribers only

Hello! I’m trying to add an email to our post-purchase email flow that provides buyers with a unique referral discount - this will allow me to track and acknowledge/reward the referrer. However, I also want to add in the requirement that the friends/family who purchase with this code must also become email subscribers in order to redeem it. It seems like my discount requirements are split between the Klaviyo and Shopify discount settings - I can generate multiple unique codes in Klaviyo, and I can generate a single subscribers-only code in Shopify.Does anyone know how I can accomplish this, if I can? TIA!

607
raulgalera
Contributor I
1 month ago
Y
Active Contributor I
Yvonne ecommerceActive Contributor I
asked in Email Templates and Coupons
Logo not aligning correctly in gmail, background not full page on Apple for double opt-in emails

Hi,For my opt-in emails, the logo should appear center aligned, which it does in Kalviyo’s previews. However in the actual emails, the logo is left aligned.Also, in apple mail the background appears as a block on the top and does not extend throughout the page.There’s no option to mobile-optimize the opt-in emails.  

3907
heydrew
Contributor I
1 month ago
M
Contributor I
meaContributor I
asked in Email Templates and Coupons
Klaviyo - Shopify - Coupon - Welcome Flow - SKIPPED - not sending email series with coupon code

Hello,Requesting assistance for an Email Flow with Shopify Coupon, created in Klaviyo. The email recipients are being SKIPPED. The Emails are not being received by new Pop Up Subscribers to recieve their 10% off code. HolidaySubscribers2024.Things I have reviewed for errors and seem ok:Removed the filters and only left the Pop Up Subscriber as a trigger.The coupon codes were added (2000/2000) way more than enough.The recipients do not appear suppresed in any way.The Flow list IS Single Opt-In (updated from Single Opt-in and still subscribers are being skipped).Questions I have:Is the coupon a Unique code? and is it being generated?Could I have use an easier coupon code like Holiday10 (if this is a single use coupon)? Is there somewhere in Shopify that I should triple-check everything is running correctly?   

181
bluesnapper
Partner
1 month ago
C
Contributor I
christinemassielContributor I
asked in Email Templates and Coupons
How can I get rid of these gray border lines everywhere?

 

371911
J
Contributor I
1 month ago
V
Contributor I
VindoContributor I
asked in Email Templates and Coupons
Feature Requests: Rounded corners for product feed images

Like the title says, it would be great to have a feature where we can select rounded corners on product feed images. The alternative now is going into Figma or Photoshop. 2 problems with that:It has to be a PNG image It can’t be a dynamic feed (Ab checkout, browse ab etc.)

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V
Contributor I
1 month ago
B
Contributor I
BryceContributor I
asked in Email Templates and Coupons
How would I sort an array?

I have an array that I want to sort by expiration date. I’m getting mixed messages on if and how this can be done. I would love any guidance with this code. {% for reward in person.x_activeRewards %}<div><p>{{ reward.expirationDate }}</p></div>{% endfor %} 

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ArpitBanjara
Principal User I
1 month ago
B
Contributor I
Boris_SDContributor I
asked in Email Templates and Coupons
Icon library?

Is there a way to access Klaviyo’s icon library? Default templates have a ton of them, I’m wondering if there is a way to search for them somewhere.

251
ArpitBanjara
Principal User I
1 month ago
C
Problem Solver III
chrisBProblem Solver III
asked in Email Templates and Coupons
Setting a Variable in Email for use later

Hey,  I was wondering if I could set a variable to use later on from the person profile in an email, I was thinking something like thing {% points=person|lookup:"Influence.io Point Balance" %}{% if points %}{{ points }} points{% else %}<a>Join Now</a>{% endif %}

211
annasophiefc
Partner - Platinum
1 month ago
S
Contributor II
Stijn MeyvaertContributor II
asked in Email Templates and Coupons
Show/hide promotion blocks in emails

I would like to add a dynamic block in all our flows that shows a banner with our current offer. There is a new offer every thursday (valid until next thursday) so it would need to be swapped (at midnight).We can update the dynamic block each thursday morning, but that would leave a window between wednesday midnight and the time it gets updated where the old offer would still be sent.We’d need to find a solution that either swaps out the banner at midnight, or stops the current block from showing.I found this idea of doing something with a date , but that would mean having to update the date in all flows each time, which we’d also like to avoid.

272
SwannyVT
Problem Solver II
1 month ago
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