Skip to main content

Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

  • 1,163 Topics
  • 3,720 Replies
F.A.Q.

Universal saved content

  • 1
  • 7
alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
  • 1
  • 4
Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
  • 3
  • 3
1163 Topics
C
Contributor I
Charlotte FContributor I
asked in Email Templates and Coupons
Adding additional weights to Fonts

Hi, I’m using a web font (Manrope) but the standard weight that shows up is 400 and I need to use 700. I can’t add  Manrope using the normal add fonts process, because it’s already added.  It allows me to select the weights, but the ‘Add font’ button is greyed out. I took a screen shot to explain what I mean.  

272
C
Contributor I
26 days ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Email Templates and Coupons
New Template Editor – Am I the only one seeing a lot of bugs?

Hi all, As much as I love the new template editor, it sure feels a bit buggy and not ready for prime time.The UI becomes unresponsive at times and you need to leave the editor and come back Sometimes auto save stops and the save button doesn’t work, so you basically lose your edits since last save. The section padding switch is funky; if you set some padding, leave the panel, and come back, it looks “off” even though there’s clearly padding visible in the section. Clicking the switch again “resets” the padding to default values. So better remember how much padding you have in there, and try not to touch it. Preview is weird, especially mobile preview. When you remove the mobile margins, preview still shows margins around the content. Only if you actually send a test email you can confirm that the margins are actually gone. Also, sometimes I need to leave the editor and come back in order for preview to show things correctly. Undo is nice, but not really unreliable. Sometimes it undoes

124015
Doubleo
Active Contributor IV
29 days ago
S
Contributor I
smeyvaertContributor I
asked in Email Templates and Coupons
multiply formula with an if/else option

We have a shopify website linked to klaviyo. The prices for each product are without VAT. When showing this in mails (e.g. for abandoned cart products), I need to show the total price. We managed to do this with the multiply function.Price: {% currency_format item.line_price|multiply:1.21|floatformat:1 %}However, the discount field works the same way. I cannot use the same exact formula, because there are:discounts with a percentage (uses the non-VAT price to calculate this → we need to multiply this) discounts with a fixed amount → we do not need to multiply thisThe discounts are created in shopify.Any ideas on how to navigate this? I was thinking in the lines of:is there a way to add an if/else statement to the multiply part? (we could make sure each code name has a specific part in the name to use in the if/else statement) duplicate the discount block, make one for fixed amounts and one for percentages, and then use show/hide logic? (but how to create the logic then) …?

241
S
Contributor I
29 days ago
A
arslmohsin420New Member
posted in Email Templates and Coupons
Employing the update_property_link Functionality to Concatenate List Data: A Futile Endeavor

The update_property_link function in Klaviyo is designed to replace existing values with new ones, preventing duplication or appending of values. Despite numerous attempts to append values, such as importing a CSV with the data type set to "list" or using personalization references, every effort results in replacing existing values instead of adding new ones. For instance, when attempting to append "blue" to an existing list like ["green"], the previous value is simply replaced, breaking the format. Even attempts to use code, like removing apostrophes or eliminating whitespace, fail to preserve the existing data, and the redirection leads to errors or broken pages. The issue persists regardless of method, leaving no viable solution for appending values.

71
A
29 days ago
L
Contributor I
LevyVanWilgenContributor I
asked in Email Templates and Coupons
Need help with custom fonts

We want to use custom fonts, we have downloaded fonts but also google fonts.When we add them they show up fine in the list with fonts but nothing in the email changes and the fallback font is shown.How can we resolve this issue?I tried to add the fonts again and this didn't resolve the issue.

203
L
Contributor I
29 days ago
E
Elaine RFSNew Member
asked in Email Templates and Coupons
Help

Hello, I have created my first email campaign, which is pretty basic.  When I send a test email, the main image is not sending, only the text laid over the top.  Can anyone please help me workout why this is happening?  And how to fix it.I created my campaign from a template.ThanksElaine

181
E
1 month ago
I
Contributor I
ichliebedesignContributor I
asked in Email Templates and Coupons
Mobile Display Issue with Emails on Yahoo – Showing Desktop Version Instead

Hi everyone,I'm experiencing an issue with emails sent through Klaviyo, specifically when viewed on the Yahoo Mail app on mobile devices. Despite setting the mobile layout in the editor and testing the responsive design, the emails appear in the desktop layout on Yahoo mobile. This only seems to happen with Yahoo; other mail clients display the emails in the mobile version as expected.Has anyone else encountered this, or does anyone have suggestions for fixing it? I’d appreciate any insights or advice on how to ensure Yahoo renders the emails correctly in the mobile format.Thank you in advance for your help!Best regards,Jens

261
I
Contributor I
1 month ago
I
Contributor I
ichliebedesignContributor I
asked in Email Templates and Coupons
Issue with Changing the Color of the "View in Browser" Link in Template

Hello everyone,I’m trying to customize the "View in Browser" link in my Klaviyo email template to display in a specific color that matches our branding. Currently, I’m using the standard code {% web_view %}, but I haven’t found a way to change the color of this link text. Thank you for your help!

171
I
Contributor I
1 month ago
J
joaoperfeitoNew Member
asked in Email Templates and Coupons
Logic show and hide

Hey for a checkout abandonment flow  does anyone know what kind of tag or code I should put on the logic show/hide of an image so that the image only shows up if the customer left a certain product behind on the checkout and if he didn't it doesn't show up Thank you

181
J
1 month ago
A
Contributor I
Albert R.Contributor I
asked in Email Templates and Coupons
Coupon codes expiray date

I'm encountering an issue with setting up the expiry date for a Dynamic Coupon code in my email Flows. For example, if I create a coupon code, let's say MISSYOU20, with a 2-day expiry and send it in the first email, I want to know how it works if I send a second email with the same discount code three days after the first email.My confusion is: If Person A receives the first email with the code and it expires after 2 days without being used, and then they receive the second email with the same code, do they get an additional 2 days to use the discount, or does the original expiry still apply?

375
A
Contributor I
1 month ago
J
Contributor I
JHawkContributor I
posted in Email Templates and Coupons
Feature Request: Email Template Folders

I just have a suggestion for the developers. It would be cool to implement folders into the Email Templates. We have campaigns with several emails and would be nice to see them all in one place instead of sorting by 'search'

45314
J
Contributor I
1 month ago
D
Contributor I
Daleee64Contributor I
asked in Email Templates and Coupons
How to add border in a klaviyo template?

Good day everyone, I’m just new to using Klaviyo. I would like to ask how to add a border with gaps in a template? (Just like in the figure below). Thank you.   

353
D
Contributor I
1 month ago
W
Problem Solver I
wouterProblem Solver I
asked in Email Templates and Coupons
Radius / rounded corners for blocks

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

514120
W
Problem Solver I
1 month ago
Hugo N.
Contributor I
Hugo N.Contributor I
asked in Email Templates and Coupons
How can I show or hide a block based on if the contact is a client or not ?

Hi,I am trying to have a block being displayed only for contacts that have never purchased from my brand in order to push them a 10% discount on their first order.How can I solve this ?I tried person|lookup:'Placed Order Count' == 0 but it doesnt seem to work.Thanks for the help !

232
Hugo N.
Contributor I
1 month ago
T
Contributor IV
trishap612Contributor IV
asked in Email Templates and Coupons
Test email not sending

Hello can someone please help me troubleshoot to figure out why I’m not receiving any test emails? It’s not in my spam either. Thank you

773
T
Contributor IV
1 month ago
N
nikola1New Member
asked in Email Templates and Coupons
Woocommerce Dynamic Coupon - uppercase

Hi!I'm using Woocommerce dynamic coupons and I would like the coupon to be displayed in uppercase in the email I send to subscribers.I tried {% coupon_code 'CouponName'|upper %} , but the coupon is still sent to subscribers in lower case.

271
N
1 month ago
itskeithtesta
itskeithtestaNew Member
asked in Email Templates and Coupons
Dynamic Coupons are non-combinable by default.

We use dynamic coupons for our abandoned cart emails but it's almost useless because it cannot be combined with other (Shopify)  discounts. Dynamic Coupons are non-combinable by default. So you have to login to Shopify (for this example) to manually change the coupon codes to “combinable”.I hope Klaviyo can come up with a solution this. Example:  

421
itskeithtesta
1 month ago
itskeithtesta
itskeithtestaNew Member
asked in Email Templates and Coupons
How to download Klaviyo Email Templates as images?

 I want to export custom email templates I put together within Klaviyo as images (PNG/JPG) so I can use them for my portfolio and for client approval purposes. I figured that this is not an option available within Klaviyo. You can only export it by copying the HTML Code (You cannot even download the code as a .html file).  I tried using HTML to PNG Converter (I am a Mac user so this is the only example I can give) but this does not work because the converted image is unuseable. I added the steps below in case you wanna try.Open “TextEdit” Select File > New Select Format > Make Plain Text Enter your HTML code Select File > Save Enter a file name with the extension .html Click Save When prompted, click Use .html  Open Cloudconvert.com Upload .html file Click “Convert” An effective way is to use this website called Stripo.email because they have an option to export the email template as an image.Example: The downside is you need to pay for a subscription in order to export the de

1171
itskeithtesta
1 month ago
V
Contributor I
Victor2567Contributor I
asked in Email Templates and Coupons
ADDITIONAL DETAILS FROM SHOPIFY

Hi, i need to show "additional details" from a shopify order in klaviyo template, but i can´t find this data on klaviyo.  

131
V
Contributor I
1 month ago
R
rozzerNew Member
asked in Email Templates and Coupons
inserting json in email template for dynamic data

Hey, I am  a beginner in the klaviyo I want to integrate api for  getting data and replacing the placeholders in the email template but for now I am doing this with test json data my html is like this:<!DOCTYPE html><html><head>    <title>Test Email</title></head><body>    <h1>{{Greeting}}</h1>    <p>{{RecipeName_1}}</p>    <img src="{{RecipeImageURL_1}}" alt="Recipe Image">    <p>Contact: {{SaputoContact}}</p></body></html>while previewing Iam entering json in the give form like this:https://prnt.sc/sARI2pXw1B0Bwhat is the issue it is not displaying in the placeholder, it would be great help if someone can guide me.

571
R
1 month ago
S
Contributor II
SkimmyContributor II
asked in Email Templates and Coupons
Importing Canva HTML

Hey guys, how are you? I had a graphic designer create a full template inside of Canva for us to use in Klaviyo for emails, however, it looks like importing via HTML doesn't work properly. It seems as though we have to take each image inside of canva, save it and upload it separately as we like it inside of canva and then upload it as an image. We wouldn't be able to edit it inside of Klaviyo aside from adding our own links and images, so everything that was uploaded would have to be to our liking and we couldnt change it inside klaviyoAm i missing an easier way to make this happen? ThanksJordan

719514
S
Contributor II
1 month ago
S
SionFTPNew Member
asked in Email Templates and Coupons
Personalized Discount Code in Welcome Flow

Hi,I’m working on creating a discount code for my welcome flow that encourages people to make a purchase if they haven’t already. I’ve managed to connect the code through WooCommerce, using ‘Welcome10,’ and Klaviyo is automatically generating 10 random letters/numbers.However, I’d like to add a more personalised touch by including the customer’s first name in the code, so it would look something like: “Welcome1-[FNAME]”.I would really appreciate it if someone could assist me with this setup or guide me on how to achieve this level of personalisation.Thanks in advance for your help!Best regards,Sion

381
S
1 month ago
M
Problem Solver II
moodxmanagerProblem Solver II
asked in Email Templates and Coupons
Why do I have limited mobility with sections in the template editor?

This just one of many problems, but… Why is the Custom Layout Feature have limited placement? You can only use it at the top or the bottom of the section, but not inside of the section. I’m amazed how a company with so much development power can go backwards while making something new. 

7548
M
Problem Solver II
1 month ago
B
Active Contributor I
B BActive Contributor I
asked in Email Templates and Coupons
Inserting image in text block

Good morning! I am trying to add images to a text block within an email. It seems like the only way to do so is via a link (see screenshot below). Does anyone know another way to do this? Or have any idea how I can easily create links for my images? Thanks! 

6904
B
Active Contributor I
1 month ago
S
Contributor I
SimonebechContributor I
asked in Email Templates and Coupons
Adding a Link to a Table Block

How do I add a link to table blocks?

7792
S
Contributor I
1 month ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.