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9217 Topics

J
Contributor I
JP MilanoContributor I
asked in Sign-up Forms

Why am I getting "Visitors will not be able to submit this form" on my email pop-up forms?

Are there any common reasons people have errors with email pop up forms? I have gone over everything multiple times and I have the correct submit form and close form buttons and the app is correctly embedded into my Shopify store. I tried it myself and it crashed around the discount section. Is there anything special that needs to be set up there? I can see the Klaviyo discount in Shopify.

2
Taylor Tarpley
Community Manager
1 year ago
E
Contributor I
erggraberContributor I
asked in Lists, Segments, and Profiles

Are we able to pull time zone of a user when an email is sent and an order placed?

We currently get time of purchase in UTC, but not the time zone of the shopper that makes a purchase. Are we able to get the time zone of the user that receives an email + time zone of the user when they make a purchase? 

2
Omar
Partner - Platinum
1 year ago
E
Contributor I
EmailSFBuilderContributor I
asked in Campaigns and Flows

Hex Colors don't match

I’ve never had this problem until about two weeks ago. My hex colors are COMPLETELY off. I use the code from PS, double check on InDesign & Illustrator, then when I move to the web the code is the same but the color is off in my email builder.  It works just fine on other online editing spaces. Did you change up your color profile to something new?

2
E
Contributor I
1 year ago
P
Contributor IV
Paul from Concise DigitalContributor IV
asked in Analytics and Deliverability

kleanifyapp.xyz bounce rate reporting

One of my clients has been emailed by a company called kleanifyapp.xyz. They are saying to my client to check the bounce rate to make sure they are at benchmark but my questions is how did they get his email address and how to they know he has a Klaviyo account?

2
inboxingmaestro
Partner
1 year ago
B
Contributor I
BethyGeddyContributor I
posted in Email Templates and Coupons

Graphic Design

Has anyone had success with hiring a graphic designer for a specific series? I’d love more of a recommendation than just going blankly to a FIVERR or some other source. 

2
In the Inbox
Partner - Platinum
1 year ago
S
Contributor I
StamosContributor I
asked in Campaigns and Flows

Update Property Link not working when used in images

Hi, The update_property_link works just fine when I use it to link texts,but I cannot use it as the link of an image. Let me explain: The URL works when used in text.​​​But when used in an image, I get a 400 Bad Request error.   Klaviyo’s message when I am in preview while hyperlinking images with the update_property_link. Any ideas on how to solve that?Thanks,

2
S
Contributor I
1 year ago
A
Anonymous
asked in Email Templates and Coupons

Insert a product's price in campaign footers

We have a shipping program with an annual fee. It is a product on our Shopify site. We have a blurb promoting it in the footer of every email (campaigns and flows). The price of it does change occasionally. Is there a way to use a dynamic code to pull that one product’s price into the text of the email? Currently, we have to edit every email individually. If we can’t get that data directly from the product, is there a way to create a global variable that could be changed in one place that would change all the email copy automatically?

2
A
1 year ago
K
Contributor I
kbbContributor I
asked in Lists, Segments, and Profiles

Self-Segment Poll

Hi all! Very new to Klaviyo, trying to set up my first Welcome Sequence for my Newsletter.This is what I would like to happen… I need to understand if this is possible. In the second email of my sequence, I would like the reader to be able to self-segment via a poll “I’m interested in X” / “I’m interested in Y.”  I would like Klaviyo to use this data to sort those email addresses who answered into segments “X” and “Y” Then, I’d like a follow-up email to be sent two days later to those who did not answer the poll giving them a second opportunity to self-segment.Am I dreaming? Or is this doable?  Thank you!

2
Dov
1 year ago
Epoole
Contributor I
EpooleContributor I
asked in Integrations and Reviews

Why isn't there a Revenue Metric for WooCommerce?

In Klaviyo, there is a Revenue metric for Shopify that you can view on client profiles but there isn’t one for WooCommerce. Why is that? Will it be available in the future? 

2
Epoole
Contributor I
1 year ago
U
Contributor I
UrbanBowerContributor I
asked in Lists, Segments, and Profiles

Welcome series for subscribers and newsletter subscribers

Hello!  I’m new to Klaviyo and trying to figure out how to set it up so when someone subscribes to my newsletter and makes a purchase which makes them a new subscriber (2 seperate list) get the same welcome series of emails.  Just wanting to make sure when someone does both, they do not get double welcome series emails.  Guessing there is segments to add to make this happen but not sure. Thanks, Kit

2
Dov
1 year ago
D
Contributor I
DavekenContributor I
asked in Campaigns and Flows

Send Date Property based email at Time in custom property / metric

We want to use Klaviyo to send Zoom call appointment reminders day of, and then 5-10 minutes before the call starts.I see how to use “Date Property” trigger to send email on specific days, provided I store the date as a custom property, but I cannot see how to get it to send at a dynamic time.Is there a way through either Custom Properties or Metrics to create flows that send emails to per-user specific times?  Instead of smth like “9:00 a.m. on day of Appointment” for everyone?Like if I store “Appointment” as ‘2023-02-15 15:45:00’, on Feb 15th the email sends at 15:45, or set to 5 minutes before 15:45.And if I store “Appointment” for another user as ‘2023-02-15 11:00:00’, it sends at 11:00 a.m. or 5 minutes before 11:00.The closest I’ve seen is another forum post where someone said you could put a future timestamp in a metric, but that seems quite fragile should there be reschedules and cancellations. 

2
D
Contributor I
1 year ago
G
Contributor I
GetPradoContributor I
asked in SMS

Understanding How to Use Klaviyo for SMS Messaging

Hello,I work for a company that has created a white-label ecommerce system.  One of our merchants has required we integrate the Klaviyo API so that their customers can receive marketing emails or text messages.  I’ve been able to add email addresses / mobile phone numbers to a List and provide sms_consent using the API just fine.What I’m having trouble with is how I would use Klaviyo in other capacities.For example, as part of the sign up process for our website, we send a text message to a new customer’s phone with a confirmation code.  We then require the customer to type in the code we’ve sent them in order to complete the sign up process.Is there a way, using Klaviyo, that we can send this SMS to customers without them having to provide sms_consent?  In this case, the SMS sent isn’t for marketing purposes - it’s just to verify that the customer has provided a valid phone number.I appreciate any help you can provide this Klaviyo newbie.

2
G
Contributor I
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Campaigns and Flows

Adding custom property in campaign subject / body content

Hi We have a custom property in our profiles ; Brand What is the correct way to show this value in the subject line and within the email body itself. Also is it possible to show a different main image depending on this property value within a campaign or only within flows? Thanks for your help. Sean

2
S
Problem Solver III
1 year ago
A
Anonymous
asked in Analytics and Deliverability

Dashboard card with profiles list

Hi guys, I want to create a dashboard for my CEO.I can produce the right cards to show flow and form performance but I also want a card that will show the names and phone numbers of people who have subscribed to our segment ‘please call me’ in the last week.I can get a count of these people but can’t get their names to show up on a card.Is this even possible?

2
A
1 year ago
S
Contributor I
SpoiledRottenContributor I
asked in Sign-up Forms

Best way to capture customer preferences through signup form?

Hi there!We have been using Klaviyo now for about a year, and I’m having really good success with our engaged segment. As we are a gift shop with several different categories (candles, specialty foods, tableware, baby, home decor, pets, etc) I’d like to begin capturing customer preferences so that when we are doing product specific emails, I am only sending to the people who are interested in those categories. What is the best way to capture that information after they complete the pop-up? Is it best to capture that immediately, or add it as part of our welcome flow? Or take them directly to a page online after completing the subscribe form? Is that something I can do using a Klaviyo form or is best achieved through an app?Greatly appreciate any advice or best practices that are working for others. Thanks!

2
S
Contributor I
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Analytics and Deliverability

How to reduce number of emails going into Gmail promotions vs Primary Inbox

HiTwo parts to this question; How measure the % of gmail account where email is being filtered to a) primary b) promotions or c) spam How to increase % going to a) ( or b))Thanks

2
David To
Klaviyo Employee
1 year ago
P
Contributor I
Paul do CampoContributor I
asked in Analytics and Deliverability

Email revenue per EMAIL vs per recepient

Hey Everyone, Im little confused by Klaviyo’s metric for Email revenue per recipient. The metric that pops up is the revenue divided by the number of emails sent… not number of recipients. I honestly don’t care about revenue per emails sent as much as I care about revenue divided by number of contacts.  Why don’t they show, in the analytics the revenue per contact? It’s easy to figure out, but when I’m showing clients it’s much better to have the proof there in a screen shot. Or am I missing something here? 

2
C
Contributor I
5 months ago
L
Contributor I
LydiaQuincyContributor I
asked in Integrations and Reviews

Klaviyo Plugin for Shopware

Does anyone have an experience with the Klaviyo plugin for Shopware?  https://store.shopware.com/klavi31418217175f/klaviyo-email-sms-marketing.html I know Shopware isn’t a native integration but this plugin seems to be made by Klaviyo and I wondered if it would automatically set up events instead of having to go the API route.  Thanks! 

2
L
Contributor I
1 year ago
F
Contributor I
Fanny54Contributor I
asked in Integrations and Reviews

Pourquoi mes informations d’identification ont-elles expiré dans Shopify?

Bonjour Je viens de tenter de synchroniser ma boutique avec mon compte klaviyo et j’ai un message d’erreur, je ne sais pas comment régler le soucis et j’ai mes pubs qui partent ce soir sur FB.. quelqu’un peut me dire comment arranger ça ?J’ai fait tous les essais indiqués dans la rubrique résolution de problème… je vais devoir utiliser autre chose à la place de klaviyo si je ne parviens pas à régler ça…  merci  

2
Taylor Tarpley
Community Manager
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Analytics and Deliverability

Mail tester reporting you're not fully authenticated

Hello Klaviyo Fam,I tried to use a mail-tester to rate our deliverability. And the result is 4.3/10, it says were not fully authenticated. How to fix this? Here is the result: https://www.mail-tester.com/test-3kvgy463pNote: We use a sub domain: www.mysite.store connected to our Klaviyo but we set-up our Dedicated sending domain using our main domain: www.mysite.org. is this okay? Thank you.

2
David To
Klaviyo Employee
1 year ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

"At least once" "after" Date format?

I understand that Klaviyo is using the timezone in the account settings, and that in some cases YYYY-MM-DD is preferred, but for non-Americans… when building a segment and a date is for example 02/03/2023, is that MM-DD-YYY?

2
W
Problem Solver II
1 year ago
A
Contributor I
AxelAndersenContributor I
asked in Integrations and Reviews

Which API method can return Account details

Hi I am looking for an API method which returns information about the current account.Sort of a ping method to ensure the key is valid, and what account it belongs to.Is that possible?

2
A
Contributor I
1 year ago
G
Contributor I
GraviesContributor I
asked in Campaigns and Flows

Flow Not Sending

I have several flows set up and all of them are working but 1… ugh.. any advice?

2
bettermail-Mirko
Problem Solver III
1 year ago
A
Partner - Silver
alexp29nextPartner - Silver
asked in Integrations and Reviews

Fulfilled Order Fulfillment Information Best Pracice

We are building an integration with Klaviyo the Integrate a platform without a pre-built Klaviyo integration guide. In the Fulfilled Order example, it mentions adding the Fulfillment Information to the data. You can also track additional details about the fulfillment itself (e.g., tracking number, shipping method) Is there a recommended object structure for the Fulfillment information that will be compatible with builtin templates or templates that Agencies use with other ecom systems (ie Shopify) to provide the tracking formation and link to the end customer?I’m thinking we will pass a new object for the Fulfillment information as follows:{ "Fulfillment":{ "carrier":"ups", "trackingCode":"123XYZ", "trackingURL":"https://trackinglink.com/" }} This would then allow the email templates to populate replacement variables to show tracking information and provide a tracking link.  

2
A
Partner - Silver
1 year ago
A
Contributor III
amyrenegadeContributor III
asked in Lists, Segments, and Profiles

Changing email address

Hello! A customer has requested that their email address be changed. Is there a way to edit the email address in her profile? I only seem to be able to edit name/number.  If not, what’s the best way to do this? Create a new profile and merge it with her old one? I don’t want to lose all her data if possible.  Thanks! Amy

2
retention
Partner - Platinum
1 year ago

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