Got a Question?
Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!
Hi guys, I need help with klaviyo reviews widget. In our product page reviews section/widget, when you click the button “Show more” reviews then it redirects to cart page instead of showing more reviews. I need help with this. I didn’t saw it happen to our previous reviews app Stamped.io Thanks in advance.
Hello! We are a brand that has a high volume of new customers purchasing into 1 x specific item for their first order and want to encourage a second order of additional products to complete the range within 30 days of the first order. What would be the best way to set up 1 x flow for the below? Email 1: 12 hours from PURCHASE Email 2: 3 days from PURCHASE Email 3: 1 day from DELIVERY Email 4: 10 days from DELIVERY Email 5: 15 days from DELIVERY Notes: We have worldwide delivery, and therefore difficult to predict delivery on just a time delay of ‘20 Days’ from above email in the flow. We have a segment built for this customer group where this specific product purchase = 1 of all time. Customer will drop out of this flow once second purchase has been completed.
Dear team,I have recently opened a second webshop, with a separate domein and plan in Shopify, but which is connected to my main account in Shopify together with the other webshop, so I can easily switch between two stores.Klaviyo is installed in my first store, but I’d also like to use it for the second store. Can you tell me what the possibilities are to do this? Thank you very much!
I’m still fairly new to this, so learning what’s what and where things are.My current roadblock is trying to change the text of the pre-made button within the Product block. Is this possible?I want to change the Shop Now to something else.Thanks.
I am building a trial nurture flow for users who download demo versions of our software. We have custom events working to identify when a trial has started and that’s working well.We offer different length trials and this is where I’m having trouble with the logic. At some point in the flow, I want to change the delay based on the trial length (we offer 14 day and 90 day trials).We are capturing the data for the trial length, so I can target them. But when looking at the “what a user has done” options, they all seem like they will not filter the users correctly.Since starting this flow. This would require a user to start a new trial after entering the flow, unless this also means “including the event that triggered this flow”? Over all time. This means trials a user have done in the past would impact this filter too. Between/Before/After/Etc. All the options have the same issue.Is there a way to reference the specific action that triggered this instance of the flow? That seems like the
I’m new to this so apologies if the solution is right in front of me somewhere.A bit of backstory.I am using Wordpress/Woocommerce.I have embedded a newsletter sign up form on my home page - which displays and works perfectly.I have now created another form - a popup - to grab email addresses from visitors which are then also added to the newsletter list I have created within Klaviyo.Now the popup has conditions - such as display after 5 seconds of page load, display when user scrolls 50% down, and when user goes to exit. I have deselected “Show only when all of the selected rules are met”.At times, the popup would show. Then randomly it wouldn’t. Now it isn’t at all.I had another person test it, and it displayed for them, however they never received the second follow up email that I created within a Flow, to send them the 10% off code.I initially had the settings set to “Don't show again after submit form or go to URL action” for 14 days, so thought that may have had something to do w
Hi - I have a landing page I have created in Shopify. I created an embed sign up form on Klaviyo to collect info to subscribe to my email list. I want the form to appear in several spots on the landing page, so I created 3 sign up forms. Idea is some people may fill out the form as soon as they hit the landing page, others will want to read more info before signing up and some may want to read everything on the page before signing up. So, there will be multiple places on the page where someone can enter their info. The preview of the page when I’m customizing my theme shows all 3 sign up forms. However, when I use this template on my landing page, only 1 form shows up, not all 3. Can this be fixed or is only one sign up form allowed on each landing page? I have seen other sites that have it in multiple places (not sure what tools they may be using), but thought this was a good idea. Appreciate any help / suggestions to fix this.
We are pretty new to Klaviyo and have attempted a first campaign for a client. Problem is, we can’t get the personalisation to ‘work’ in any template. I’ve set up 2 campaigns to test and neither are adding first name, when selecting the personalisation option. To trouble shoot I’ve even copied and pasted the code from elsewhere incase it wasn’t correct with no luck. To make things worse, I’ve since created another account for a 2nd brand and sent a 1st email campaign successfully with personalisation so I don’t think ‘we’ are doing something wrong. Note both brands / businesses are only on the free plan to get started. Has anyone got any ideas on how to trouble shoot this?
We recently had to cancel our Klaviyo Payments because of some restructuring within the business and as a byproduct, were unable to utilize the email marketing channel in its entirety for the last 6 months.Prior to the service disruption we had a decently active list of about 20k users however, that engaged segment is now down to only 5000 people given the time of inactivity.Is there anything to be wary about when sending out emails again to these customers? Would it be in our best interest to just send a blast out to the entire list and segment based on that email’s performance and go from there? Any help is appreciated!
Hi all,I'm reaching out because I've encountered an issue with my Browse Abandonment flow, and I'm hoping someone can provide some guidance.Before starting a Google Ads Campaign, I set up a Browse Abandonment flow. Currently, the ad has garnered exactly 170 clicks, but there's been zero Browse Abandonment activity. I expected any activity on the site to trigger the Browse Abandonment flow, but it seems something might be amiss.My website is on Shopify, and to the best of my understanding, everything is set up correctly. I'm wondering if there's something I might have missed or if there are specific conditions that need to be met for the Browse Abandonment flow to activate.I would greatly appreciate any suggestions or insights you might have on this matter.Thank you!Joao
I am getting an error message when I try to send a test email that says “Message displayed without tags or variables. Fix invalid template tags or variables to preview the message with actual profiles and events.I am not sure where the issue is. How would I locate and fix the issue?
Hi, My settings are correct, all syncing has been turned on. However when someone signs up to my newsletter on Shopify, they aren’t showing up in my Klaviyo newsletter list. And yes the settings show it’s supposed to be syncing to the newsletter list. I’ve tried everything. Very annoying and thinking about changing platforms.
I am trying to create an embedded form for a catalog request sign up page. I want to collect the customer’s physical mailing address (not email) to send them a catalog by mail when they request one. This is a bit atypical from how Klayvio usually functions because I’m not trying to collect email addresses here (I already gather them elsewhere, and don’t want to force people to enter an email when what they really want is a catalog) I have a few questions:How do I link the inputted information to a specific list? In the Button Click Action section, there is no “list to submit” option to choose what list their information is saved to. I only see Action and After Action options. Is there a way to set up an email notification to myself any time someone enters this list? I’d like to receive an email so I know each time this action happens.
Hi all, I have exported a list of skipped emails that did not receive a flow message due to my plan at the time. I have since upgraded that plan. I want to send these skipped emails a campaign NOT just back populate and send them the flow. I don’t want them to receive the flow notification email. What’s an easy way to create a list from these emails, just upload the emails to a created list or is there an simpler way, many thanks.
If I connect a referral software to my store that allows people become a referral agent for me. Am I able to create a Conditional Split in my Post-Purchase Flow that would either send an email incentivising people to register to become an affiliate or skip that email entirely? Admittedly I don’t have this set up so I don’t know. But my guess would be that I have a custom property about the people who have joined my referral program stated as True. And then those who are labeled as False would get sent the email. Is any of this correct? please let me know. Thank you
We are currently using a Recently Viewed Product feed; can anyone tell me when a product is no longer considered recently viewed?For context, we just created one product feed for customers who have viewed products, and another for those who have not. The logic I’m using for customers who have viewed product isperson.ViewedItems|length >= 1However, this includes customers who haven’t viewed a product in a long time, so the items they see end up being the fall back content.I’d like to add logic to the statement so that it would only show to customers who actually have recently viewed products, something like:person.ViewedItems|length >= 1 and person.ViewedItems|[within last 30 days]However, I can’t find any documentation that tells me if this is possible, and what the logic would actually look like.
I am having trouble understanding why the pop up or fly out sign up forms cannot just have my website view as a background.It seems like I need to choose a complimentary color or upload an image.Is there a way for the sign up form pop up or fly out to appear where ever the customer is on my site, whether it’s the homepage or product page? I feel like I’m missing something. thanks, Mary Lou
For a while now, Klaviyo has been randomly logging me out a few times daily. Usually, I’m in the middle of working on something. To make matters worse, each time I log back in, I’m presented with a captcha (I’ve lost count of the number of bridges and motorcycles I’ve selected!) even though I have 2FA enabled. Very frustrating when deadlines are looming...What is the rationale behind the session termination? Is it just me being picked on 😉 or are others experiencing this?RegardsAndy
I created an email that has some of the blocks allocated to desktop and some to mobile. In the previews, they look the way that I want them (different from each other), but when I send a test email, the desktop version is being sent to both.. Is there a way I can test the mobile version on my phone?
I use Klaviyo & Shopify for both Wholesale & Retail. Often, an email will go out and, unrelatedly, a wholesale order will come in. That order is reflected in the campaign sales. How do I change that? I already have any customer with a wholesale tag in shopify segmented in Klaviyo and a separate wholesale list.Thanks!
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.