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9282 Topics

J
Contributor I
jackburkContributor I
asked in Campaigns and Flows

True Abandoned Cart Flows on WooCommerce

I am trying to set up the added to cart metric on a clients store. He told me this is not possible t add the snippet with woocommerce, but I feel like there has to be a way. Does anyone know how to do this?

4
David To
Klaviyo Employee
3 years ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Accounts and Settings

Updating the reply-to email address in my account

There may come a time when you need to update your reply-to email address. Perhaps you want to change it for just one message, or for all future campaigns and flow emails you create. Either way, here’s how you can make those updates.Update My Reply-to Address for One MessageBy default, your sender email address will be the same email used for replies. If you want to change the reply-to email used for a particular campaign or flow message, go to the email editor. Before clicking in to edit the content of your email, you will see the options to update the sender name, sender email address, and subject. Below Sender Email Address is a checkbox. Toggle this off to set a different reply-to email from your sender email address.Update My Reply-to and Sender Address for all Future Messagesif you’ve changed your email address recently and need to update it going forward, you can do this within your Account Settings. Go to Account > Contact Information > Organization. There you will see a

5
N
Contributor I
3 years ago
S
SaanaSaludNew Member
asked in Accounts and Settings

Why is my account disabled?

Hola, Es la primera vez que uso Klaviyo y me deshabitaron la cuenta al intentar enviar mi primer correo masivo.  Creo que tengo dos problemas:Tengo que hacer algo que llaman verificación manual y ya respondí todas las preguntas que enviaron a mi correo, pero no sé si es lo único que se debe hacer Cuando iba a enviar el correo, kLAVIYO me decía que faltaba una casilla para “Cancelar suscripción” que no logré encontrar en los bloques que se insertan en las plantillas

3
David To
Klaviyo Employee
3 years ago
J
Contributor I
JjhayiContributor I
asked in Lists, Segments, and Profiles

Best approach for cleaning list?

Hi There!I want to clean my list, but I don’t know which one is the best approach.First, I have created a segment of the people that didn’t open any of my e-mails in the last 6 months, in which I put the tag “limbo”.Then, I created another segment with the same structure, but now within the last 45 days (with the same tag). For this segment, I created a flow to send two emails. If the person doesn’t open, I want to put a “Limbo” tag on her. If she opens any of them, I want her to remain active.I don’t want to “suppress” these profiles, because I want to try some re-engagement in the future.So, what is the best way to segment these “inactive” profiles?Should I just exclude the “people that didn’t open any email in the last 45 days” from my campaigns? If she opens any one of the two emails, Will she be removed from that list?Should I create a flow and if she doesn't open anything, I create a “property” Limbo? This will be a problem if the same person goes in this flow 2 times? (Like, cre

1
marissanunez
3 years ago
M
Contributor I
MvatanContributor I
asked in Campaigns and Flows

E-mail subscription does not work

Hello everyone, I have a question regarding the newsletter discount email. I tried setting it up as in the picture below. However, when I signed up on my website (www.maki-shop.nl) with a test account I didn't get an email. Does somebody know how to fix this? Greetings Mik 

1
David To
Klaviyo Employee
3 years ago
S
Contributor I
Samar MazloumContributor I
asked in Campaigns and Flows

Collect information from old contacts

Hi,I have recently joined klaviyo and published a contact form for the new subscribers with some questions,I am wondering how I can send a campaign to the old contacts with a form to collect from them their information and interests and favourite brands.Thank you 

1
David To
Klaviyo Employee
3 years ago
A
Contributor I
ainaContributor I
asked in Campaigns and Flows

Did I set up my segment triggered flow incorrectly? No emails are sending

Hi there!I have an existing segment called “Win-Back Opportunities” with 876 subscribers which was auto created for me at the time I signed up with Klaviyo. I set up a Customer Winback flow through which I would like to have the series of emails be send out to all of those 876 subscribers right away (or at least the first email in that flow should be send out right away). However, I don’t see any emails having been sent out yet nor any subscribers being queued in, i.e. in “Waiting”. Does anyone know what I’m doing wrong here? Thanks so much!   

3
A
Contributor I
3 years ago
C
Contributor I
cmartinContributor I
asked in Integrations and Reviews

Getting url not recognize when add store url

Hi, I am trying to login to Klaviyo to my Magento 2 store but I am getting the following error: Unable to connect to your store, check your provided URL. I confirmed that the url is correct.  Any help would be appreciated. Thanks

5
K
Klaviyo Employee
3 years ago
B
Contributor I
Banjo StudioContributor I
asked in Campaigns and Flows

How can I make sure out of stock products from Shopify are not promoted?

I want to make sure out of stock products are not promoted in any of my Klaviyo emails.  Our site is on Shopify. Things like Browse Abandonment emails. I don’t want an email sent to a contact if they looked at a product that was out of stock Personalized Product Feeds:Can I keep out of stock products from entering these type of feeds? Thanks!

6
David To
Klaviyo Employee
3 years ago
TeamWERQ
Contributor I
TeamWERQContributor I
asked in Campaigns and Flows

Thank You, Second Order Flow Sending Repeatedly - Shopify Integration

In the THANK YOU series flow, a client mentioned that a small group of customers are getting the second thank you email in the flow repeatedly after their 5th, 6th, 7th, 8th, 9th order as oppose to just once after their 2nd order. This is the first time I’ve heard of this happening.Could this be an isolated issue?  I have several clients on KLAVIYO with Shopify integration and this is the only client that has mentioned the issue.  Is there something I am missing?

1
Dov
3 years ago
S
Contributor III
ScottCodesContributor III
asked in Lists, Segments, and Profiles

How do you search for all users at a domain like @mycompany.com or @mcdonalds.com?

In the “search for someone” box at the top of every page how to we search for all profiles that are at a domain like @mycompany.com or @mcdonalds.com? We can only search by email handle, like johnsmith and janesmith.  We don’t seem able to search by the domain.  So if one of our profiles is johnsmith@mycompany.com we can only find that profile by searching for  johnsmith (or a fragment of that).  We can’t find it by @mycompay.com. Seems weird.  We often want to find all profiles for specific domain names.

1
Bobi N.
Partner - Platinum
3 years ago
P
Contributor I
piahorvatContributor I
asked in Campaigns and Flows

Empty Email Delivered

Hello everyone!I have a problem in my abandonment flow (which I have recently updated, so I might have changed something!)Once a customer abandons the cart, they get an email - a correct one. Then, after a few minutes to an hour, they get another email - now empty! Sometimes, the third email comes - also empty. Picture below.This does not happen to every customer, just a few.I have no idea how to approach this. Any ideas? Thank you so much. 

2
P
Contributor I
3 years ago
A
Anonymous
asked in Campaigns and Flows

Browse Abandonment Filters

I am using the Browse Abandoment Flow that came ‘standard’ with Klaviyo. Something isn’t set up right I don’t think because I dont have any one that is ending up in the flow.Help?

3
David To
Klaviyo Employee
3 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS

EMAIL and SMS Attribution When Both Are Engaged

Hi everyone, this is Klaviyo’s attempt to explain their attribution model when both an email (campaign or flow) & SMS message are engaged.The bolded section doesn’t explain which channel earns the credit. In this case, which channel earns the credit if not email?Keep in mind that Klaviyo connects attribution to a customer's last interaction with your brand. So, if you have a flow email with a conversion window of five days, and an SMS message that immediately follows it with a conversion window of one day, and the customer interacts with both, we attribute the conversion to the SMS (the last interaction). If this customer converts outside of the SMS conversion window (over a day) but within the email conversion window (within five days), attribution will still not apply to your email since it came before the SMS interaction.

3
Dov
3 years ago
N
Contributor I
NicolucoContributor I
asked in Email Templates and Coupons

Link Error for Shipping Confirmation Email

I create a template for Order Confirmation Email, and then I copy and paste HTML code in the appropriate section in Shopify, after I saved and everything went well, but when I do the same thing but with the template for Shipping Confirmation, when I go to save the I get an error, this “Body html Liquid syntax error: 'if' tag was never closed” what can I do ?

3
David To
Klaviyo Employee
3 years ago
S
Contributor I
sarahfroggatt78Contributor I
asked in Lists, Segments, and Profiles

Report that shows the number of emails before someone converts

I’d like to run a report which show me the number of times I have to email a new subscriber in order for them to make a first purchase?Is this possble in customer reports?Any help is very much appreciated!ThanksSarah

2
David To
Klaviyo Employee
3 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Campaigns and Flows

Include Order History in Campaign emails?

Hi everyone, is it possible to include product/order data (product image, quantity, etc) from a customer’s most recent purchase into a Campaign email delivered to a list of segment?  

1
David To
Klaviyo Employee
3 years ago
L
Contributor I
LukeanthonykContributor I
asked in Campaigns and Flows

Welcome Series Not Sending

Does anybody have any idea why my welcome series might not be sending?Thanks,​​​​​​​

1
Bobi N.
Partner - Platinum
3 years ago
A
Contributor IV
AndrewKContributor IV
asked in Campaigns and Flows

Sending post purchase emails to profiles not in Newsletter

Hello!I’ve attempted to set up a flow to email customers based on their purchase information (eg. if they’ve spent $X on a certain brand). The flow essentially sends an email to qualifying customers, which contains a link to an embedded form on our website where they can enter their details and join the Newsletter, thus entering the competition. See below: Flow - Customer purchase $150+ value of FXD [brand] I can see that the trigger is working (I think) however im quite sure that there have been more customer who’ve met this criteria and not entered the flow. I also created a segment with the same conditions which has more members. Segment - Customer purchase $150+ value of FXD [brand] Could you confirm for me if ‘flow’ emails send to profiles who aren’t necessarily subscribed or in the ‘Newsletter’ list?Or rather if there is a better way to going about something like this? Thank you in advance!

4
A
Contributor IV
3 years ago
K
Contributor I
ks2025Contributor I
asked in Analytics and Deliverability

Klaviyo report card - shopify revenue group by missing items

I have a revenue table in analytics with Shopify revenue grouped by item. However, a lot of the products are missing from the table.I’ve reset it/ rebooted it - nothing changes it. The total revenue reported - when I don’t apply a grouping is correct.Is this a known bug? Or is there something I can do to see the correct data?

2
David To
Klaviyo Employee
3 years ago
T
Contributor I
tonymacContributor I
asked in Integrations and Reviews

How to add "Add to Cart" snippet with Shopify Booster Theme?

I tried many ways to setup “Add to cart” snippet with my store (using Shopify Booster Theme), but it didn’t work. Please help me.Thank you!

3
Dov
3 years ago
MikeH
Problem Solver II
MikeHProblem Solver II
asked in Campaigns and Flows

Refund confirmation email parameters

Hi,I’m trying to setup a custom flow where we can email the customer once their order has been refunded.  We have integration setup with Magento2 and other flows work properly at this time.What event tag to use that will pull the refund confirmation # from Magento?  I can’t figure this out in Klaviyo.   Thank you,

5
Dov
3 years ago
F
Contributor I
fodboldpakkerContributor I
asked in Lists, Segments, and Profiles

List segments don't work

Hi, I have difficulties managing the list segments. For testing purposes I have also made two similar list, with exactly same rules, but they show different amount of users in it. and i have NOT set any date range in the segment, but havde chosen “over all time”I have made a costum property called “Favorite Club”.Many users have written there Favorite club when they have signed up, and I have also tried manual important a lot of users, also with a column called Favoritclub. For example this list:https://i.postimg.cc/FRGj9XzQ/favorit-club-list.jpg  But when I import it dont work correctly. It simple only add some of the users correctly, but not all. very strange.Anyone experience similar problems? 

2
David To
Klaviyo Employee
3 years ago
Jennifer
Contributor I
JenniferContributor I
asked in Campaigns and Flows

Trigger made to order emails

Hi. Perhaps this has been asked before so I can’t believe we’re the only store with this situation… We sell various products, and some ship immediately and some are considered Made to Order (MTO) and take 3-4 weeks to ship. I want to set up an email flow for customers who order MTO products to keep them engaged while they wait for their products. So we want to set it up so that if Jane orders (MTO SKU 1234) she’ll get a specific email.There are 1036 SKUs out of thousands this applies to. Do we need to enter each one with “and” or how do we set it up on the back end in Woo Commerce?

4
David To
Klaviyo Employee
3 years ago
M
Contributor I
Mike_HakopyanContributor I
asked in Lists, Segments, and Profiles

How can I add old contacts to my new list?

Hi,We have a client who we plan on setting up on Klaviyo for email marketing.  Our client has a contact list of over 70k people from his previous business.  He’d like to use that list for his new business email marketing.  What’s the best approach to email and ask the old list of contacts to join the new list?  We obviously don’t want to spam these people but we do want to be able to reach them and ask them to sign up if they wish.We’ve thought about snail mail, and the client’s not into that idea.  We appreciate some guidance and best practices on this. Thank you.

4
MikeH
Problem Solver II
3 years ago

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