Marketing

Hello, maybe somebody can help me with my mail deliverability that has decreased a lot latelyIf it is of any help, my domain is with Godaddy and the hosting is with Shopify.When i checked  the deliverability on mxtoolbox, it says.DMARC okSPF okDKIM: No DKIM-Signature header found There must be at least one aligned DKIM-Signature for the message to be considered aligned. - (more details below)  in the DNS I have these registers  CNAME em5957 u42928282.wl033.sendgrid.net. CNAME s1._domainkey s1.domainkey.u42928282.wl033.sendgrid.net. CNAME

Hi,I’ve set up my Wix sync with klaviyo, and set up flows with emails ready to start (live). The problem is that when I do testing to trigger different events such as adding new subscribers, adding to cart, initiating checkout events etc, emails from the flow do not start sending. Why may this be happening? Is there a way to start automatically emails from the flow?Thanks

We set up our first flow to be triggered when someone signs up for our newsletter. If we add someone manually to this same email. list does that also trigger the flow for them?Robert

Hello Community,I'm seeking assistance in creating a signup pop-up that gathers information for a special event, including the event date (under the property "DateEvent") and the type of event (chosen from multiple options such as birthday, anniversary, or other).I recall the need to create a custom property, but I'm encountering an issue as it doesn't allow me to create three different ones. Any guidance on how to overcome this obstacle would be greatly appreciated.  

Hi Klaviyo community!I have currently integrated the featured reviews carousel on my Shopify website. Is there a way to customise each image of the review? There are customer photos I’d like to attach as the image above their featured review.  Is it also mobile friendly? I have read previous threads saying there needs to be css adjustments.  thanks! Rachel 

Hello, The client is using Shopify reviews and am wondering what others have done with that data? Does it integrate at all with Klaviyo? Best, Ericka

Hi, I have 2 domains woocommerce store but selling the same thing, how do I connect the 2 woocommerce to 1 klaviyo account. 

I am new to adding my employees to Klaviyo Partners and can’t figure out how to hide/restrict my employees from seeing payout info. I’m mostly worried about the fact that the payment method can be changed - there has to be a way to protect that information. 

I contacted a brand using an email address that turned out to be their "from address" in Klaviyo marketing. Despite not receiving a reply, I started receiving their marketing campaigns after about two weeks. How could I have been added to their email list?

Good morning to everyone, I am looking for a specific flow in which we will send mail after 30min/40min when a customer bought a specific product (X) but not another specific product (Y).  In the mail sent after the trigger, we will send upselling items (different variants of Y product). Does somebody know how to do that? Best regards,Giulio 

I built a campaign and can’t get past the test/preview.  When I hit DONE, it circles back to test/preview.  How can I proceed to review and send?

Hi,So I’ve recently installed and started testing Klaviyo reviews. There was something in particular that interested me enough to install it.On the “Getting started with Klaviyo reviews” help page, it says the following: Anyone can submit a review by visiting your website, navigating to a product page, and clicking Write a review. Reviews submitted through a Klaviyo Reviews flow are marked as verified reviews, as these use a unique link confirming the identity of the reviewer. Only verified reviews can include a rating (i.e., select between 1 and 5 stars) alone; unverified reviewers must include a text review in order to submit a product rating.  The part I’ve highlighted suggests to me, that verified reviewers can just click a star and not write anything, this will be logged as a rating, if they write anything then that’ll be a full review. However, if

I keep getting this message when I click on list & segments. Can someone tell me why? 

Hey everyone. We’ve been using Klaviyo for our ecommerce for about 2 weeks now. I have an Abandoned cart flow set up, consisting of three mails in total. The first one is just a reminder, then the following two have a coupon (promo code) within them. What I want to do is divide the users in three categories, based on their total cart value (when abandoning the cart) - up to 50 BGN, between 50 and 100 BGN, over 100 BGN (my currency is BGN/leva). I want to send out 10% codes to the carts up to 50, 7% to the carts between 50 and 100, and 5% to the carts over 100. I have three coupons set up with the respective promo codes, which are already set up in WooCommerce. I have also set up conditional splits. The first conditional split comes after the first email and it is set up as follows: “Has started checkout value is less than 50 since starting this flow”. If yes, there is an email with a 10% dynamic coupon. If no, the flow continues to another conditional split, which is s

Hi - klaviyo beginner here! I’m setting up an email capture pop up that offers a discount codeWhen I go to email subscriber list option it only offers me groups that I don’t want to target -  ie those who are already signed up to our newsletterWhat is the process to create a group that is for new visitors on our website, that I can then select as the group to receive this pop up? ThanksClara 

If you look at our API metrics like Checkout started, Active on site and Placed order for the past 15 days, you can see that they have not been working properly. Even though people are active on site, people are checking out and placing orders.Due to this, flows are not getting triggered, meaning no emails are getting sent.Can someone advise on this, please?  

Hello we have 15000 profiles we are paying for but only about 8000 in our mail list,  Where are these over 7000? and can we send campaigns to them?

I am trying to create a segment based on customers who have bought a certain product from my Shopify store. I have tagged the product in Shopify.  My segment keeps coming up empty even though I know there should be customers in this segment. I have waited 30 minutes and refreshed several times.  

Hello,I am setting up a google integration with Klaviyo to nurture leads.  However when integrating w/ google, the setup requires that we select an audience.  I don’t understand what this is for?  Our PPC manager is telling me that the Audience isn’t related to the ad or campaign, so I don’t know what to select? or if this even matters?We are receiving leads from a current ad campaign, however they are not going into Klaviyo from what I can see. 

We want to create a pop-up that works for first-time visitors with Californian IP addresses only who visit our website for the first time. We have only been able to segment the pop-up to trigger for all of the US in the Klaviyo menu. How do we segment even further so that only visitors from California trigger the pop-up?

Hi everyone, I’m working on a popup with the new feature “sign-up form to appear based on cart contents”.What I’m trying to do:When a person adds to cart product X, trigger a popup that shows product YWhat I’m struggling with:How to exclude people that ALREADY have also product Y in the cart Thank you for all your suggestions!

I know it is best practice to use 1:1 ratio for Klaviyo accounts and Shopify stores. I have 6 stores al for different regions. ES, FR, USA, AU, DE, UK. I see most answers say it best practice to have 6 Klaviyo accounts but what would be the alternate option?

Hi everyone,I hope you're all doing well!We've recently transitioned to using Klaviyo for our email marketing and are currently working on refining our processes. We're encountering a couple of issues that we could use some help with:Problem 1: Our current Shopify automation for assigning tags to customers based on their purchases is malfunctioning. Customers are receiving incorrect tags, which is causing some confusion. Is there a way to deactivate the Shopify automation and set up a more reliable process within Klaviyo?Problem 2: Once customers receive the correct tags, we need to ensure they are placed into the appropriate segments. I've attempted to set up a segment-based trigger, but it's not going live as expected.Unfortunately, due to timezone differences, communicating with the Klaviyo support team has proven challenging, and it's causing delays in our migration process.I would greatly appreciate any

Hello, I have a problem with shopify subscription sign up on my website. The subscribers are not added to my klaviyo “Newsletter” list but it appears at my profilesWhen a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo. In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify. I have “single opt in” selectedI would appreciate any suggestions! Thanks

Hey everyone, I've been grappling with a bit of a conundrum when it comes to Klaviyo user permissions. I need to empower my team to create and manage things like flows, email campaigns, and build emails, but safeguarding sensitive profile information (email addresses and phone numbers) is paramount.The "Manager" role seems like the closest fit, but it grants full profile access, which exceeds my team's actual needs. I know I'm not alone in this, so I wanted to see how the Klaviyo community is navigating this scenario.Here's what I've explored so far:Engaging with Klaviyo Support: I proactively reached out to their support team and learned that, while they currently lack granular access options within user roles, they were receptive and submitted a feature request on my behalf. This is encouraging, and hopefully paves the way for future improvements.Seeking Your Expertise:I'd love to hear