Marketing

Hi All, despite the content already available in “Limiting replenishment flows by ordered quantity” and “Creating a Replenishment Flow” I’m still having trouble building out the logic for my own replenishment flow. Our product can be purchased in 1, 2, 3, 4, or 5 bottle options (each bottle represents 30-day supply)...with the option to purchase any quantity of those. So how do I efficiently build a flow for customers who only has a 30-day supply (meaning they bought Product A - 1 Bottle - Quantity 1 only once) so I can time the refill reminder according to that specific supply? Then the same for a customer with a 60-day supply (meaning they either bought Product A - 2 Bottle - Quantity 1 OR Product A - 1 Bottle - Quantity 2). And so forth. The suggested logic in the articles above don’t seem very efficient. And they don’t seem to be properly filtering out customer who may have bought multiple quantities of any given product. Woo Commerce shop if that mak

I have a flow set up for abandoned cart, which seems to be working well.However, there doesnt seem to be a “back flow” to Shopify to show that the emails have gone out to these customers. Shopify shows as no email sent. Is this meant to happen? is there a way to set this up so there is a back flow and Klaviyo inputs the sent data to Shopify?

NEED HELP UNDERSTANDING MAIL TESTER TERMINOLOGY-0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily validThis rule is automatically applied if your email contains a DKIM signature but other positive rules will also be added if your DKIM signature is valid. See immediately below. -0.249 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.001 HTML_FONT_LOW_CONTRAST HTML font color similar to background -0.001 HTML_MESSAGE HTML included in messageNo worry, that's expected if you send HTML emails -0.001 UNPARSEABLE_RELAY Informational: message has unparseable

How do I suppress a welcome series?  I have a e-mail course, so when they sign up for the course, I don’t want it to kick off the welcome series simultaneously, but i want the welcome series to kick off  AFTER the course is finished? 

Hi there, I have a flow that begins with users joining a list via an embedded form.It worked fine for the first email, but the second email isn’t sending. Can’t find any problems, so hoping someone can help.  

Hi,We are on Magento 1.10 and I have followed instructions to install Klaviyo.The integration errors in Klavio adim are as follows.if HTTPUnable to find Magento WSDL at http://test.kinggee.com.au/api/v2_soap?wsdl=1. Please check that the URL is correct. if HTTPS: We don’t have SSL on our test site so I am unable to use this.Can I also get some best practices around having a Sandbox environment for non-prod and how we can separate from prod data?Thanks 

 Hi,  Above is a screenshot of a flow I'm building for a customer survey we'd like to launch.The functionality is meant to allow us to gauge the success of the email against half of the survey population. That way we can update the email/campaign for the other half.I created a time delay of 30 days to keep people not in the split in the flow. However, we may not necessarily want to wait the full 30 days if the first half is successful.If I changed that to 1 day after the flow is turned on, will everyone caught in that time delay be moved on after 1 day?Thank you!

Hello,I am trying to include a block of up to 3 product images, based on items a customer has ordered (a product review prompt).I want them to appear side by side, and so have used a 3 column table.However, when there are only 1 or 2 products to show, the extra columns in the table just show a small error box, because there are no 2nd or 3rd images to retrieve. How can I do this dynamically, so that it only tries to retrieve item images that are there? thanks

Hi everyone,I’m Mike Brother from TXG Corp. I'm having a bit of a problem, hope you can help.1. I have created a new property: "Order value" to save the order value of 1 customer in each purchase. However I don't know how to save that value when using flow. I can only save the values that I enter myself @@2. If problem 1 above is solved, I want to have an attribute that stores the total order value of 1 customer who purchased on my website. I don't know how to add it up. Please help meThank you very much !!!!

I have successfully created my first embedded form and have this on my home page here: https://yourmindcloud.com/. However when I tried adding it in another location it did not show up: https://yourmindcloud.com/connections/.Is there a limit to the number of places you can have an embedded form with the free version? Otherwise is there some other reason why this second form does not show up? I also tried cloning the first form and pasting that snippet and that did not work either. 

I am working with new templates for our newsletter campaigns. When sending a preview of the newsletter the preview text I enter in the ‘Preview text’ field when creating the campaign does not appear. Instead the preview text shown in my inbox is text from the newsletter.  I am unsure if the problem is in the coded template or maybe something else and need help to figure out what is causing the problem.   

Hi- Having trouble getting specific emails and certain configurations to send the right emails. Example: If I purchase Product A & B, I want a specific email to send for those two products (vs two separate emails). Or If I purchase product A & C, then that gets another email.  Essentially, I have 3 products and want to send emails based on the products purchased in one transaction. Right now I have Split triggers set up (and it worked when purchasing just ONE product) but as soon as I add 2, it’ll just pick the first one and send that particular email. This is where it gets stuck! I don’t know how to set it to where If the placed order includes 2 products, that it doesn’t just stop at the first product in the list. Hope this makes sense!The reason I’m sending this way is because each email contains a KEY (these are website templates). Any help would be appreciated! 

Hey there,I’m having trouble figuring out if my Add to Cart button is using class notation or ID. I’ve tried both options but must be missing something. I’ll attach some screenshots.Additionally, when I get to the Analytics page, I get a red error box at the top right. Red error box top rightRight clicking & Inspect Add to Cart Button on site 

Hi, I have tried to adjust the Block Styles for the table block with my Instagram feed in, in order to achieve the spacing and appearance. But no matter what, it does not work.I want the block to look like the block above “shop here”.What and where in the Block Styles do I change the look to be like this? Right now they have the same adjustments but does not look the same at all. 

I’m trying to connect a legacy form to be triggered to an existing add to cart button on my Shopify store. i’ve already gone through the link: https://help.klaviyo.com/hc/en-us/articles/115005077007-How-to-Trigger-a-Legacy-Popup-When-a-Button-is-ClickedHowever, it seems its a bit unclear at the end as to how to have this form triggered by an existing button instead of creating a new one. Can I have any help on this please?

I have a page on my Shopify store with a Button that when pressed I would like it to trigger a Klaviyo popup, is this possible? Thank you for any advice, I did see they have the Legacy, but the form and button was very basic, so I would like to just use the button that is created with the website theme and just some how link that to trigger the popup. Thank you

I am very angry, I have tried everything and it does not work for me.So I have the profile (create a list with my email to test)I did 6 different flows and no mail arrived. I did 1 at 3.30 pm Santiago time, another at 3.30 pm recipient time, another 3.30 pm Argentina time (in case it didn't work), another (3) two days before the anniversary. And nothing works for me !!What can be? My profile:October 19  Flows:flow 1 flow 2 

Hi I have recently cleaned my list and my profile shows I have 4000 active profiles and yet my subscribe main list is 5680. How do i align my list and active profiles? I also not that if i want to send an email campaign the number it goes to is less than the 4000 active profiles. Look forward to hearing from you guys

Hi,I’m a total newbie, but I embedded a form on Shopify which has been submitted 86 times. But the contacts went into my main ‘subscribers’ list, instead of a new list I wanted them to go into. I’ve now fixed it so they’re going into the correct list, but is there a way I can find all the contacts that previously submitted through this particular form and move them from my main subscriber list into the correct list?Thanks!Paul

Hi, I’m a new user and for some reason my lists and segments are not updating automatically. For my segments, I have to update manually for it to reflect the right number of subscribers. I only have 1 list named “All Subscribers on Shopify” but it currently has 0 members. I created a test segment to capture everyone on my profile and it updates to the correct number of members but I have to do it manually. The list; however, just doesn’t seem to capture the members in the profile. I also tried it with a dummy email account. I subscribed using shopify’s newsletter form and the form I created in Klaviyo and for both forms, the list doesn’t seem to capture it. I’ve also turned double opt in off and on for both shopify and Klaviyo. Any help would be appreciated. Thanks,

I’ve been trying to set up a dedicated sending domain for my account. My domain is managed by Shopify, and I had no issues setting up another Shopify domain a while back, but this time I am prevented from entering the CNAME records. I get an error code saying that special characters aren’t allowed when I try to enter kl._domainkey. Is there any way around this issue or do I have to transfer my domain to another host?

Hello, I’m not sure what I am doing wrong.  The add to cart snippet is not working.  I have added the code to my site, but when I go to create an abandoned cart flow for add to cart items, I am not allowed to proceed because it appears that the snippet is not set up.  Please help.   

Is there a way to only have one pop up show at a time? We have a fly out popup to show immediately when a subscriber enters the site and we also have a exit intent pop up to show when a visitor is exiting the page. I added a time delay to the exit intent to hopefully solve this issue of having both forms show up at the same time. 

So long story short  - I’m trying to find a workaround while transitioning from a 3rd party “back in stock” notification app to using Klaviyo, but there are quite a few people already signed up for notifications from the app.My plan was to create multiple small lists via manual upload (that will later on be deleted) for each SKU that is awaiting replenishment notification, then create a simple template and send manual campaigns as each item is re-stocked… but many of the profiles already exist in Klaviyo. Most of them are not subscribed or suppressed (some heavy list cleaning is on the horizon once I’ve implemented win-back and sunset campaigns/flows).I’m concerned about what happens if I upload CSV’s that only contain an email address, and the email address is already associated with a profile in Klaviyo...Per this article: 

Hi Klaviyo support,We’re new customers on board, working on migrating from our old ESP over to Klaviyo.I am working on designing a couple of templates.  In our old ESP, we’re able to dynamically insert products in templates / campaign editor.We pull the products from our PIM system from which we copy-paste a product-ESP ID, a 14-digit code, into a dynamic field in the campaign editor, from which the product displays. How is it possible to have a similar solution with Klaviyo ? Thanks for your help. Rgds. Philip