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In the collect review flow with the "Ready to review" metric, Klaviyo can only display 1 product in the order.Is there a way for me to collect reviews of all products in one order (for example, my order has 2 or more products)Many thanks.

I remember it used to be possible to view an email a profile had received from the profile page by clicking the 3 “dots” next to the ‘Received email’ event in the event overview. Why has the feature been removed?

Hi Guys, New to Klayvio,  We just set up a Sign up form on woocommerce with the “X” it set up so back ground in White but when we publish it seems to inherit our website CSS so the X is not matching the design you can see it on www.woodtowater.co.uk any help would be great please to make it white

We have a list that contains a specific value for a custom property. Is there a way to add a URL parameter to email links that uses this property?ExampleCustom property is called Geo. We want to append a URL parameter ?geo={custom property value} to all outbound email links. Is this possible?

Hello all, I recently started using Klaviyo for pop ups on my website. I noticed that it does pop up on my website but it is all blank. Does anyone know how this can be fixed ? There should be words.. :/ 

I’ve recently been getting hundreds of spammy emails registered on to my Klaviyo profiles, and subsequently received responses from people who’ve received a subscription email confirmation saying that they haven’t subscribed.  I don’t know how to stop this other than removing the sign up form and subscription column on my website. BUT despite doing that, the Klaviyo flow still manages to send out subscription confirmation emails!! I’m baffled! How is this happening when there isn’t anywhere to capture anyone’s details? I’m beyond confused!

Hello, I’ve also just had this issue and I don’t know if I should send it again or just wait, but I need this campaign to be sent today. What should I do? I sent it at 11AM without scheduling, using “Send now”, but it’s been stuck in the “Scheduling” status ever since. 

I used the "Send now" option but the campaign still appears as "Scheduled to be sent on" to hours later. What should I do? Clone the campaign and try again?

I’m new to Klaviyo, so I apologise in advance if this is a simple one!I’m having an issue setting up an order confirmation email within Magento2.I’ve used the image variable from within the event info properties to get what I think is the correct string, however it’s not rendering the image. I used the same method to setup our abandoned cart emails without any issues, so I’m struggling to understand this! 

Hello everyone, I have a customer who already uses the Appikon pop-up for “notify me when back in stock”.   I’ve created the back in stock flow.  Is it necessary to remove this pop-up and add the back in stock code to their theme? This article makes it sound like I just need to integrate Appikon and Klaviyo.  https://www.appikon.com/blog/back-in-stock-x-klaviyo-sending-back-in-stock-emails-to-recapture-interested-shoppers The trigger on my back in stock flow is: When someone subscribed to back in stock. I just want to double check before I go ahead? Warm regards,Rox

Does anyone have any insight why all collections and product skus are not listed in trigger filter options? Any idea?I would like to make specific “Thank you” flows based on 1 of three product categories purchased - and when I try to filter by product sku (ideal solution), all of the product skus are not there. In fact, of the 4 products we offer, only 1 is listed. The three product categories are: gift purchases people who subscribe to the recurring membership one off purchasesOur 4 product SKUs are: MEMBR, GIFTM, GIFT1, GIFT3As you can see in the screenshot, only MEMBR is showing. 

Hi! I’m trying to get Back In Stock set up on my Shopify store and am running into some issues. The button works properly and will subscribe someone to marketing if they check the box, but on some items it doesn’t add the “Subscribed to Back In Stock” action within Klaviyo. Some items it will work perfectly, some it only allows marketing subscription. The products in question have the exact same default product template applied. I have another Shopify store that is the exact same theme and products (US vs. Canada stores), and I was able to get Back in Stock working perfectly on the US store. Any ideas as to what could be going wrong? Thanks! 

How to add personalization in a campaign with a contacts phone number

Hi, I can’t seem to get my dynamic image block to show the product in my Browse Abandonment email.I have tried the solution in this Post, but it didn’t work. The box shows but no product. See image below. Using the proper code “{{ event.ImageURL }}” the image or box outline doesn’t show. However, the price works fine - See image below.I have checked my Viewed Product, and it is firing, with metrics showing.  Is it possible that the “viewed product” script is outdated, and needs updating?I am with Shift4Shop, and the original script was installed by Klaviyo support a few years ago. Thanks. 

I have a typical profile.  It has some values under “Metrics and insights” as shown in the attachment.  How do I get these values via the API?  When I do a GET against /profile/xyz it doesn’t include this information.  Is it possible to pull this at all?  

Hi all,  I would like to add a filter to the product feed categories so that the different products of same product categories are not displayed twice.  I would like only product per category in a e-mail with purchase suggestions.  

We have "Back in stock" flow, do we also have "item* will soon run out!" flow? It would be nice if a potential customer, preferably someone who added a specific item in their cart, will get email notifications if that item will soon run out so they can purchase right away. 

The Back in Stock implementation for Shopify (described here: https://help.klaviyo.com/hc/en-us/articles/360001895651-How-to-Install-Back-in-Stock-for-Shopify) doesn’t provide us with the level of customization that we would like to have. As such we are looking at implementing a custom Back in Stock form either via a legacy form method (similar to https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-Form) or via a custom form and API request in the frontend (in JS).This developer documentation for the API https://help.klaviyo.com/hc/en-us/articles/360006565332-Back-in-Stock-for-Mobile-App-Developers while not explicitly stated I believe is only for server side API calls as CORS blocks POST requests via JS.Can anyone point me in the right direction here - add a user to back in stock list for a product via a custom form on the frontend, without need for server-side api calls. (or if there is no right direction - let me know!)Many thank

I want to add conditional split in email flows. That have to be of country Germany for one side. Will this work  

Hi! I’m creating my first List-triggered flow and am wondering if this is the right path. I’m trying to increase my product reviews on new items I just added to my catalog and am sending out an email to invite my existing customers to try the new products with a discount.  Is a List triggered flow my best option here?? From what I’m reading in the Help Center, if/when I add new contacts to the list this flow will be triggered and I dont want down the line (months from now) to have this email flow be sent to the new contacts if I no longer will be offering the discount at that future time. Any inputs would be appreciated! 

Hello Klaviyo Community,I’m having some issues with our Review Request Flow, and I can’t point a finger on whether there is an issue in the setup, or it’s something related to events sent back to Klaviyo- so here I am! We have recently set up a flow to ask for reviews to customers who have purchased our product 30 days ago and not returned it as a condition to be eligible for this flow. The goal is to gather as many positive reviews as possible, and to do so, we are offering an incentive in the form of a gift card redeemable on our website. I’ve set up the flow to send out a Thank You email containing the gift card code with a conditional split: Has SubmittedReview at least once since starting the flow. For some reason only a customer received the email, although I know many customers submitted reviews through this flow. Issue Summary: Customers who submit a review after going through the Review Request Flow get a SubmittedReview tag in their profile, however this does not trigger an a

Hello AllI’ve been reading a few articles around this topic, but still unclear.If I’m collecting date of birth, can I create an automated flow based on their age? I’m sure I can create one based on the current date, but ts there a way for Klaviyo to calculate their age and input them into the flow once they qualify for that age?Thanks!

Hi community!For one of my recent email campaigns the bounce rate was over 3% which is absolutely unusual for this account. Most of the bounces were on comcast.net domain. In the bounce reason I have a lot of “blocked by Spamhaus”. So I checked the IP reputation on Spamhaus and it says “not listed”. This specific bounce reason also happens for other domains, including hotmail.com.How should I approach this?Thank you!

Hi,I am trying to get a few things done regarding my Shopify POS customers, mainly creating Welcome and Post Purchase flows for just this segment. I have set up a segment of all POS customers to start, and that’s where I see my first problem - there are only 380 customers in this list who have purchased via POS over all time, whereas Shopify has over 3,000. We have been using Klaviyo for longer than we’ve had Shopify POS, so i’m confused by this discrepancy.Assuming I can get this figured out, how should I set up flows to only target POS customers? The post purchase flow seems easy (just filter for source = pos in the trigger) but in my Welcome flow I want to make sure I’m only targeting customers who have just signed up via POS, not already through an online checkout or a Klaviyo form. Thanks!

 Hi guys, I’ve tried multiple times to add past profiles on my sunset flow… Please let me know why I cannot add past profiles to this segment based flow? Have used “add past profiles”  to beginning of the flow multiple times. And gave more than 48 hours. Please help.