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Hi, I am a new Klaviyo Partner and I’ve added a few managed customers in my account, they are currently in pending but none of my clients have received the email to confirm that I manage their accounts. Is there a way to resend these emails or check if they have been sent?Thank you in advanceTDesign

HelloI need help sending data to https://a.klaviyo.com/api/v2/list/{list_id}/members using javascript.getting error msg as  “Error sending event:” Please see my code below:   const apiKey = 'my api ';       const url = `https://a.klaviyo.com/api/v2/list/{list_id}/members`;    // The data to be sent as the request body    const data = {        api_key: apiKey,        profiles: [            {                email: 'test@example.com',                $first_name: 'Test',                $last_name: 'Test',                $phone_number: '206-234-2345',                $response: "1"            }        ]    };    // Options for the fetch() function    const options = {        method: 'POST',        headers: {            'Content-Type': 'application/json'        },        body: JSON.stringify(data)    };    // Send the request using fetch()    fetch(url, options)        .then(response => {            alert("response.json() =" + response.json());            if (response.ok) {               

Hi everyone! How do you turn off the posibility to opt out of certain emails? We want customers to be able to opt out of newsletters, but not out of the emails that are needed for their subscriptions. We offer a meal plan. We'd want to make sure they do receive the delivery confirmations, updates to their menus etc. 

Feature RequestI design the emails for the company I work for and currently need to send previews to other members of the team for approval. However, most members lose the previews or don’t realize they are previews because they think the email was actually sent. This causes a lot of confusion.My work around currently is to go backwards from the content tab, back to the recipients tab, add in the word “PREVIEW” in the subject line, go back to the content tab, send the preview, go back to the recipient tab, delete the word “PREVIEW”, and then schedule once I have approval.The solution I would like to add would be to have the email previews automatically say “PREVIEW” in the subject line so that it is very clear that the email was not actually sent and is just a preview. If this is already a feature I can enable too that I just haven’t figured out yet or if someone knows of an easier way to solve this, please let me know!! Thanks :)

Hi,I would like to analyse the impact ($) of the contests we run, that work with subscription to a list.For this purpose, I have created a Multi-Metric report in which I request the sum of unique profiles who subscribed to a list and the sum of placed order value, with a filter on my UTM Campaign.My question is : do people who were already in my list appear in the results?Or is there any better way to get the information I am looking for ie NEW subscribers and sales associated only with these NEW subscribers for my contest?Thank you for your help,Cecile

Hi,I would like to set up a flow that allows for a specifically targeted cross-sell. We have lots of sets of clothing in our store eg - hoodies & track pants, tops & skirts.I have all of this information set up in Shopify under the 'complementary products' meta field. Thus, all of the products already have this information so how I would like the flow to work is that:1. Somebody buys the top2. An email is sent X days later cross-promoting the matching skirt and offering a discountI began setting up a flow for every single product however this is a tedious task and I expect that because Klayvio has all of the Shopify data, I should be able to set up a flow with specific cross-selling. Please advise on how to set this up.

Hi - we want to put some examples of campaign emails on social - does anyone know how to find a link to a specific campaign which can be accessed externally?

Hey everyone. I’m new with Klaviyo. So the thing is I integrated Klaviyo with my store and when I check on site tracking on Integrations page, it says that it’s enabled. I added on site metric to profiles and signed up on my Shopify store then I checked Klaviyo it don’t show the on site metric even when I’m on site. Same for product viewed metric. Because of these 2 not working, I can’t activate added to cart metric. I don’t understand what’s wrong. 

How would I be able to make a report to see what products are being sold/revenue for products sold attributed to email marketing?

Hello, I have a simple question but I don’t know if it’s possible or not. Is it possible to ask Klaviyo to import automatically our new clients email base from Shopify? Thanks a lot. Adrien.

Hi klaviyo community, we use for our emails also the pre-header to promote the content of our mails. But unfortunately we noticed that our pre-header is not shown for certain inbox providers, f.ex. web.de. Instead it shows the snippet from our web view link und the web view link itself, which is part of the email. For other providers like google, yahoo, Apple mail and many others the pre-header is working.  Did someone else experience this issue and maybe found already a way to fix this? BestLaura

I have been getting odd and inaccurate numbers in Klaviyo Flow analytics.I sent myself through a flow and never received the email - I’m not sure why it didn’t hit the inbox, if there was spam blocking or firewall issues but it never hit my inbox.Klaviyo still reported that not only was the email delivered but it was opened and clicked on!Similarly with an SMS that I received but did not click on Klaviyo logged that I clicked the SMS.And today looking at live customers who went through a flow it is showing that 60% of the people who clicked links in the email opened it 0 times, I am not sure how that is possible though. But these issues are making it difficult to trust the numbers I’m seeing - I raised a support ticket 2 weeks ago regarding this issue and have yet to hear from support - it does seem that this community board is monitored more regularly though.  Emails that were not delivered nor opened or clicked People who Clicked on emails they didn’t openThe SMS I never clicked on! 

Hello,I have successfully added button in my website which triggers a Klaviyo popup. Now I would like to add a second button but I see it is not triggering the popup. I think the issue is that the script listen to the first button only, so here is my question: how can I edit the script so that the popup is trigger by every buttons? <button class="klaviyo_form_trigger">First button</button><button class="klaviyo_form_trigger">Second button</button><script type="text/javascript"> document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){ window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'FORM_ID']); });</script>

Hello! Are we unable to include a contact card in a campaign message? When migrating over from another platform, in our new number welcome we would like to be able to send the contact card so people who subscribed to our old phone number are prompted to save the new updated information. Any ideas on how to do this? I saw a response about creating a keyword triggered flow but that seems like a big work around 

Hello, When sending a notification as part of a flow. I’d like to be able to identify the quantity of products ordered from the customer from our Shopify store. Essentially, I’d like to say This customer ordered X units of Y product. I’m currently able to show a list of all products using:“Items ordered: {{ event.Items }}”Is there a way to include unit quantities or specific quantities of a specific product? Thanks

Hi there!  I’m wondering if  I can get in Klavyio data on the average time the customer is coming back for a second or a next purchase? 

I’m trying to get the create event api working but as soon as I send a request, it gives me a 401 error with a message saying Authentication credentials were not provided. details: missing or invalid authorization scheme. Please use Klaviyo-API-Key. So I have the private key set up as PRIVATE_KEY and have been trying various different custom headers such as Authorization: PRIVATE_KEY and Authorization: Klaviyo-API-Key {{PRIVATE_KEY}}. But, it seems nothing is working. I have also added revision:”string” but still nothing. Any suggestions as to what I should be doing?  

Hello, I'm having trouble creating an account with Klaviyo Partners. But when I use my Gmail account, it works.I need to use my email with custom domain since that is the one I use with my clients.Also, I emailed partner-portal but didn't hear back   

Hi,  I ran a sale on my shopify store last week.   The sale has ended.  I am creating a segment that includes people that has abandoned the checkout process last week.  I’d like to send them an email giving them a discount to recover the abandoned cart.  So should I use an email campaign to do that?  If so, how can I include the cart content in my email?or should I create a one-time flow to include this one-week abandoned carts?I already have an abandoned cart recovery flow, but that’s not specific to this group of abandoned carts.

Is it possible to send Popup subscribers back to the page they signed up on? If a subscriber signs up on my popup and goes through my welcome flow. Is it possible to send them dynamically back to the page where they signed up on?

Hi all! So I’ve just learned about using a secondary email for marketing emails, which I have set up successfully. What I’m wondering is: can I use both our regular email (which I use for customers that have purchased to give them tips) and the secondary email (for marketing emails only, an email like hi@emails.domain.com) in the same Klaviyo account? Or would that hurt the sending reputation? 

Hello,We have followed this tutorial https://help.klaviyo.com/hc/en-us/articles/115005084627 to add the NPS but I don’t know how to check now the analytics on this. Any chance you can point me in the right direction?Best, Stockers Team 

I'm using Klaviyo plugin for WooCommerce and it's currently marked as incompatible with High-Performance order storage (COT).Can you please let me know when do you plan to make it compatible?

In the docs, i see that private key is shown in the example payload. with the new events API, can’t we use public key anymore?

Hi. We have a client that has a contact form that when submitted sends out an email that needs to be in plain text for the clients software. However we have came across an issue that we don’t want this email to go to the customer just the supplier. We can’t use notification action as it isn’t in plain text format. Any help with this would be appreciated