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Hi,We have just installed the Woocommerce plugin and made the integration successfully. However, even if I tick the box Subscribe contacts to email marketing, it won’t show the checkbox in the checkout page.Has this ever happened to anyone?I can’t find a solution. I also installed on another website and even there is not showing up. Thanks

I’m not sure how the equals for items in the filter for placed order work. I mean is it just that item once? or the item count doesn’t count? and if I want a combination of items can I use the equals with and between the two items I want to consider?

Hello all, I am having an issue with my browse abandonment flow right now.I have noticed that some of my potential customers are viewing products, or Klaviyo/Shopify is thinking they are viewing products, and it sending out a browse abandonment email.Problem is that this email isn’t pulling in any product data and I’m not really sure why.It’s working about 70% of the time at the moment, but 30% are getting the email without any of the product info for the product they’ve viewed.Attached image below!No data in email previewEmail preview showing no data pulling in 

Hi everyone,I am very new to Klaviyo and am wanting to create a pop up with a first time subscriber discount.I’ve gone through the steps in sign up forms and set it all up.When I test it it sends the discount code to the email address that signs up straight away and then it sends a click to confirm subscription email second.So does that mean that the person can use the code that came in the first email but then not confirm their email address as requested in the second email so then not be subscribed?Thanks for your help!

Hi,I run a games shop and I’m looking to set up email lists for the various products and/or events that we run. I want to allow each customer to choose which products they receive information on.My initial thought was to set up multiple lists, one for each product or product group that we operate however I don’t seem to be able to develop a sign up form that allows customers to choose to be on multiple lists.Is there a way of doing the above or is there another way to achieve the effect I need?Any help or advice would be appreciated.CheersGlen

Hi, where would i report issues with the recharge/klaviyo integration? It’s incorrectly reporting that 95% of my current product subscribers have 0 active subscriptions in the custom property ‘rc_active_subscription_count’

Hi there,How can I set up a welcome email flow, so that only the users who came in through the popup and embed forms get the email, while the ones who subscribed during Shopify checkout are excluded.Thanks, -oo

Hi, I’m encountering a spacing issue where there is the same spacing between every character, which looks off. It happens on all fonts. Any suggestions? Screenshot below.  

How do I create an automated Opt-in message from a click-to-text email banner keyword?

I embedded a Klaviyo form on a Shopify page and the store owner says the form is taking 30 seconds to appear on his various devices.https://www.keepemquiet.com/pages/get-your-discount-code-nowI can’t reproduce the issue and see the form appearing in about 1-2 seconds across various browsers/mobile/desktop.Any insights on how to troubleshoot?

Looking to add a click to text email banner within our welcome series, but with the limitation to the Click-to-Text links in that they are not supported by all applications (for example Gmail and Outlook), so those users will not be able to click on them, is there a way to reach those using those applications? 

I'd like to A/B test the same pop-up design with a variation in the messaging: free shipping v. 10% off.Can I set up the flow to segment between pop-up variant A and variant B to send a different email depending on which pop-up you were served?Thank you, Jonathan

Does anyone know why using the v2 api to retrieve a particular list return a “List not Found Error” but using the v1 api returns the list in question?Example Curls V2 curl does not workcurl --request GET \ --url 'https://a.klaviyo.com/api/v2/list/LIST_ID?api_key=PRIVATE_KEY' \ --header 'Accept: application/json'V1 curl workscurl --request GET \ --url 'https://a.klaviyo.com/api/v1/list/LIST_ID?api_key=PRIVATE_KEY' \ --header 'Accept: application/json'

I see when uploading an image in either a split block or an image block, the image style is set to “fit/contain” to container/block rather than “fill/cover”. How can I ensure the image fills/covers the container/block?The problem I am facing is no matter if I set a max width or check “fill image area”, if the image is wider than the container it still remains at a fit/contain state.I need it to “fill/cover” the container/block.

Hello , we have this poblem  Could not authenticate. Please ensure your Webservice Key is permissioned for 'klaviyo' resource. we have add RewriteCond %{HTTP:Authorization} ^(.*)RewriteRule . - [E=HTTP_AUTHORIZATION:%1] need support please.

I can't find email flows for "account activation" & "account confirmed" for my customers, can someone help please?

Hi,I’m trying to create a flow which sends new customers an email containing information about the product they have bought. Would a flow like this be the correct way to implement this? If this is the correct way, I do have some questions about the configurationDo I pick “ProductNames” or “ItemNames”, or does it not matter? For the “Type:”, should I put “Text” or “List”? or does it not matter again?Also, should Flow Filter in the Trigger at the start be “Since this flow began”?Thanks in advance for any answers

Hi all!I am creating a welcome series and would like to implement the 'Don’t show to existing Klaviyo profiles' so that I can specifically target visitors who have yet to purchase. Just wondering how does Klaviyo differentiates between existing members vs new members  - is it via cookies or logged in accounts? If it helps, I'm using shopify for my store.Thanks so much in advance :) 

Hi,I am designing a cross sell flow. We sell vintage, one of a kind items and therefore need the block to auto populate. However we also have a gift wrapping product, which we would like to not show up in this block. Is there any possibility to exclude certain products from the auto population feed?Thank you in advance! Elisabeth  

My account has just been disabled, even though I had it verified by a Klaviyo employee from the Success Team last Friday and was assured that I could send my campaign today (Sunday) without any problems.We want to release a new product today and I don't get any feedback from the support team via email.I am slowly running out of time and the project seems to be falling through.If anyone can help me, I would be very grateful!

Hi!I’m trying to figure out how to export a list from Klaviyo into Shopify in order to tag the customers. I know I can do it the reverse way into Klaviyo.Is it possible to do it in reverse?For example, I’m trying to update all the profiles in my Shopify customer list with the custom field from a klaviyo segment: Tag: Club level = MemberIf I do this as a csv and import it into Shopify it just makes new customers without updating the current ones. Thanks,Michael

Hi!Sorry if this has been asked before but I did a quick search and did not find a similar thread. We are thinking of incentivizing customers (e.g. 20% off first orders) when it comes to new sign ups. I was just wondering if Klaviyo has a feature/smart system in place to prevent customers from abusing the system? One example would be creating new accounts to make use of the promotion. We are on shopify if this helps!I was just curious since this is a similar problem that most ecommerces face these days. Looking forward to your inputs! Thank you so much in advance :)

Hi there,Great annoucement about SMS this week - is the SMS functionality now available in the UK?Thanks,Meeta

Hi, has anyone tried using sparkloop? How do you create the segment to only include customers with the RH_REFLINK? Not sure whether the “no value” from this article https://support.sparkloop.app/pre-launch-checklist is equivalent to RH_REFLINK “not set”. Appreciate any thoughts. 

Hi - sorry but i am pulling my hair out.  Any help would be appreciated.I am a new business and I have 391 profiles available in klaviyoBut they are not all available in any list and I can’t find where to add ALL profiles into one singular main list.Im lost