Topics started by Doubleo

18 Topics

Doubleo
Active Contributor IV
DoubleoActive Contributor IV
posted in Email Templates and Coupons

"Full-width on mobile" is still not working properly in the new email editor

Hi everyone, This is in regards to an older post that was closed a couple of months ago as “solved”. However, we’re still having issues with this full-width on mobile feature. Has it actually been implemented, or was the topic closed prematurely?@Taylor Tarpley FYI

17
F
Contributor I
1 month ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Campaigns and Flows

How to show/hide content block based on someone's location?

Hi there,If I want to show an email block to only people in the US, and hide from everybody else, how do I do that?I know that in a flow, I can have a conditional split based on someone’s country, but it sounds easier to do it in one email, to avoid redundancy.Thanks, -oo

8
JessFosnough
Expert Problem Solver II
1 month ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

How to import Mailchimp list into an existing Klaviyo list?

Hi there. Using the Mailchimp integration, is there a way to import a list from Mailchimp into an existing Klaviyo list? I’m trying to maintain a single list, and don’t want to deal with merging a new list into our main list.I tried unchecking the “Create Klaviyo lists from Mailchimp lists” checkbox in integration settings, but doesn’t seem to work. Probably this feature was for intended for something else. Any ideas would be greatly appreciated. Thanks, –oo  

11
E
Contributor IV
5 months ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Campaigns and Flows

Flow-triggered emails are too slow

Hi there,We are using a flow to send a welcome email with a discount code as soon as someone is added to a mailing list. However, it takes 3-5 minutes for the email to be triggered. This is problematic, because I know that most people check their emails immediately after they sign up , hoping to find their discount code. A delay of 2-3 minutes is unacceptable as we will probably lose that sale.Is there anything I can do to speed it up?Thanks,-oo

8
stephen.trumble
Community Manager
7 months ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Accounts and Settings

What is the best way to export Klaviyo data of our whole account?

How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo 

4
E
Contributor IV
8 months ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

How can I delete a custom property?

Can’t seem to find any information related to this; how do I delete a custom property? I don’t mean removing the property from someone’s profile; I’m talking about deleting the property itself. I thought removing it from all the profiles that show it would automatically delete it, but apparently that’s not the case.Thanks, -oo

9
M
Contributor I
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Email Templates and Coupons

New Template Editor – Am I the only one seeing a lot of bugs?

Hi all, As much as I love the new template editor, it sure feels a bit buggy and not ready for prime time.The UI becomes unresponsive at times and you need to leave the editor and come back Sometimes auto save stops and the save button doesn’t work, so you basically lose your edits since last save. The section padding switch is funky; if you set some padding, leave the panel, and come back, it looks “off” even though there’s clearly padding visible in the section. Clicking the switch again “resets” the padding to default values. So better remember how much padding you have in there, and try not to touch it. Preview is weird, especially mobile preview. When you remove the mobile margins, preview still shows margins around the content. Only if you actually send a test email you can confirm that the margins are actually gone. Also, sometimes I need to leave the editor and come back in order for preview to show things correctly. Undo is nice, but not really unreliable. Sometimes it undoes

14
doug s
Contributor I
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Email Templates and Coupons

"Full-width on mobile" in text box not deleting extra padding on mobile view

The text box component in the new editor has a “full width on mobile” option, but it doesn’t work as expected. When enabled, the text still displays 18px padding on left and right, making it look indented, instead of full width. I’ve reached out to support about this, thinking that it must be a bug, but they told me this is the intended behavior.So confusing. What would be the point of having a “full width on mobile” option that doesn’t make the text full width? Any thoughts?-oo

11
T
Contributor I
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Accounts and Settings

Email Usage Limit and Plan Questions

Hi there,In the account settings, I see that we have more profiles than our current email plan. I don’t know how to interpret this “overage” in practical terms though. For instance, if I try to send a campaign to a segment with 1000 profiles, would those emails be sent without an issue? Or will only a portion of those be sent? Does the limit only apply to campaigns that need to go to more than 2500 profiles? I would appreciate if someone could explain, or point me to any documentation with details.Thanks, -oo

10
Doubleo
Active Contributor IV
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Campaigns and Flows

How to send an email to "skipped" recipients of another

Hi there,One of our campaigns didn’t go to our whole list. In the summary info, exactly 500 recipients were “skipped”. I already opened a ticket with support. But in the meantime, how can I send a clone of that same campaign to those who were skipped? Creating ad hoc lists based on previous email delivery status was a very easy thing to do in Mailchimp, but I have no idea how to do it in Klaviyo. I would appreciate any suggestions.Thanks,-oo

1
Dov
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Email Templates and Coupons

How to use responsive image maps in the campaign editor

Hi there,When we switched from Mailchimp to Klaviyo a few months ago, this was kind of a disappointment, because we rely on image maps a lot in our campaign emails. To be clear, I can make it work fine on desktop, but the map coordinates don’t work on mobile. And for the life of me, I cannot figure out how come it worked Mailchimp’s editor, because it was essentially the same process (image map added via html, using a text box) Just an example below. Again, it works fine on desktop, but no mobile.<div> <img alt="Alt name" src="https://image.path" usemap="#imageMap" width="564" />  <map name="imageMap">   <area title="Title here" coords="0,0,282,282" href="https://link.here" shape="rect" style="outline-style:none" />   <area title="Another Title" coords="0,282,282,564" href="https://another.link" shape="rect" style="outline-style:none"/>  </map> </div>Any ideas would be greatly appreciated,Thanks,-oo

4
Doubleo
Active Contributor IV
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

advanced segmentation/ how to create a segment within a segment

Hi folks.This should be a very simple thing, but I cannot figure it out, and it’s driving me nuts.How do I create a segment with the following conditions?subscriber is in the USA or is in Canada or is in the EU, AND consent contains “email”The problem is, you can use an inline OR in an AND, but you cannot use an inline AND in an OR. So that last condition is just not possible.First I thought I can separate that last bullet into its own segment, let’s say “Consented EU subscribers”. That way I could potentially change my first segment conditions to this:subscriber is in the USA or is in Canada or is in the segment called “Consented EU subscribers”But of course there’s no such thing as “if someone is in or not in a segment”. So, I cannot create that third condition.My brain hurts. Any suggestions?Thanks,-oo

5
Mailbox Manny
Partner - Silver
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Integrations and Reviews

error with klaviyo.js: Cannot load klaviyo.js multiple times for the same site

Hi,I just noticed this JavaScript console message:Cannot load klaviyo.js multiple times for the same site. Skipping account "XXXXXX". Active account is "XXXXXX"Does anyone know what it means and how I can resolve it? Thanks, -oo

4
Doubleo
Active Contributor IV
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Sign-up Forms

How to customize the close button in signup forms

Is there a way to customize the close button graphic in the signup forms? It’s a very small (low-res) light gray PNG (not ADA compliant). It should really an SVG with customizable colors. I just hope I’m missing something.Thanks, -oo

10
Doubleo
Active Contributor IV
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Sign-up Forms

How reliable is location targeting in signup forms

Hi there,I have two embed forms on a page; and I want to show one or the other based on whether the user is in the EU or not (one of the forms have GDPR fields on it).I’m using “don’t show to visitors in certain locations (EU)”, and “show to visitors in certain locations (EU)” respectively, so it should be all set – in theory. But how reliable is this really? What if the location of the person cannot be detected during their visit. Do they see both forms? Or neither form, which would be slightly better, but still not ideal.I have the same question for popup forms as well. Same scenario with two forms.Thanks, -oo

3
Dov
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Campaigns and Flows

How to exclude users who signed up during checkout (Shopify) from welcome flows

Hi there,How can I set up a welcome email flow, so that only the users who came in through the popup and embed forms get the email, while the ones who subscribed during Shopify checkout are excluded.Thanks, -oo

4
David To
Klaviyo Employee
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

Mailchimp integration – GDPR field not imported

Hi there,Just imported our Mailchimp list using the integration. However, the GDPR field we have in the Mailchimp audience doesn’t appear in the profile information at all. So I’m guessing it didn’t import with the rest of the audience data.I know that Mailchimp tags are not imported automatically, and that’s fine. However, I thought the integration would import the actual fields of the audience, especially something as important as a GDPR field. Any idea how I can include the field in the import? Now I’m wondering what else could be missing from the data? This is just one that I noticed. Thanks,-oo

6
Dov
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Analytics and Deliverability

Dedicated domain setup – Cannot enter @ symbol as the host, for site validation

Hi there,I’ve set up a dedicated sending domain using instructions from this page. However, I’m using Media Temple, and for some reason their DNZ zone records don’t accept the @ symbol in the  name field for the site verification txt entry. Gives me an error if I try to save it, so I left the field empty to be able to save it.It looks like the verification is all set though. I get a Your sending domain email.odetothings.com has been applied in Klaviyo, and I was able to send a test email. But I want to make sure I’m not doing something wrong. Is the @ symbol important in this process?Thanks, –oo

1
David To
Klaviyo Employee
2 years ago

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