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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,235 Topics
  • 3,410 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1235 Topics
A
Contributor I
acemarketingContributor I
asked in Sign-up Forms
Removing my IP address from getting sign up forms

Hi! So I made a desktop-only sign-up form and configured it so that existing Klaviyo profiles do not see the form. Although I already have a Klaviyo profile, I've noticed that I continue to receive the form both at the office and at home. I spend a lot of time working on the desktop version of the website, and given how much better my mobile form works, I presume that this is lowering my submission rate. Any help is much appreciated! Thank you in advance!

951
A
Contributor I
2 years ago
M
Contributor I
MJ 2022Contributor I
asked in Sign-up Forms
How do I remove side sign-up form

I have my pop-up form that comes up bottom right. I also have a triangular sign-up form on the bottom left I want to remove. How do I do that?

1061
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Contributor I
2 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Sign-up Forms
How does 'don't show to existing profiles' work?

Hi, So I’m using an exit intent pop up that doesnt show to existing klayvio profiles. The reason for writing this message is because I noticed someone filled out the exit intent form who was already susbscribed to the mailing list! Out of curiosity, is this because either they were on a new device that they havent previously gone through klayvio with ( when i say gone through i mean havent opened a klayvio email or filled out a form) or because going through safari only tracks cookies for 7 days not 2 years. also the exit intent gives 10% off for new customers. I also noticed that a customer filled it in twice in quick sucession (about 5 mins) with 2 different emails. Surely, assuming they are using the same device, they would have been cookied after filling it in once as therefore shouldnt have seen the pop up again?  And also is there not really anything more that can be done to avoid this happening in the future, aside from maybe sending more emails to get people to be cookied on di

6072
A
Problem Solver I
2 years ago
K
Contributor I
Kristen BContributor I
posted in Sign-up Forms
Feature Request: Add the options for asterisks for required fields in a form.

It would be great to have the option to add an asterisk after the label on a required field within a form. Right now the only option to do so it by typing it into the label. 

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Contributor I
2 years ago
F
Contributor I
fahad873Contributor I
asked in Sign-up Forms
Getting Initialization error on GatsbyJS.

Hey guys,Hope you all are doing well.I got an error of initailization of signup form. I am not sure why I am getting this issue.  I really appreciate your help. 

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F
Contributor I
2 years ago
C
Contributor I
cerealmilkContributor I
asked in Sign-up Forms
Why is my embedded Klaviyo form appearing on all default pages?

I’ve been trying to embed a form on my Shopify website that I only want to appear in a specific page but when I follow the instructions Themes > Customize > Select the page > Add Custom Liquid > copy the embed code it appear on the page I want AND in every other Default page. Does anyone know how can I solve this? Can’t find anything in Klaviyo help :(Thanks in advance!

992
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Contributor I
2 years ago
A
Contributor I
acstumpf83Contributor I
asked in Sign-up Forms
Add Birthday to profile

I have created a signup form on my site, asking for the customer’s email and birthday. However, I cannot figure out how to import the birthday into a usable field (i.e. to send birthday emails).I’ve tried searching and have come up empty.

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A
Contributor I
2 years ago
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Contributor I
devharryContributor I
posted in Sign-up Forms
React Using API to subscribe a customer to a list

Hi there, we are trying to make our own form in React, and we have followed the instruction from this page https://help.klaviyo.com/hc/en-us/articles/115005080167-How-to-Redirect-Existing-Signup-Forms-to-Klaviyo but we are getting "List does not exist” either with fetch or in axios{data: Object, success: false, errors: Array(1)}data: Objectsuccess: falseerrors: Array(1)0: "List does not exist."import React, { useState } from "react";export default function App() { const [email, setEmail] = useState(""); // const [g, setG] = useState("Y4K7q2"); //const [erros, setErrors] = useState(""); const g = "Y4K7q2"; const onEmailChange = (e) => setEmail(e.target.value); const handleSubmit = (e) => { e.preventDefault(); var data = { g, email }; console.log(data); const requestOptions = { method: "POST", headers: { "Content-Type": "application/x-www-form-urlencoded", "cache-control": "no-cache" }, data: { g: "Y4K7q2", email: "d

24373
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Contributor I
2 years ago
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Contributor I
nirajpatel.testContributor I
asked in Sign-up Forms
Klaviyo form not showing due to ChunkLoadError on shopify store

Hello Members, I am using custom theme on shopify and embeded klaviyo on the theme but problem is sometime it loads form on footer and sometime it not shows the form even if the onsite klaviyo js loaded on the page.It shows the “ ChunkLoadError: Loading chunk 8440 failed after 3 retries.“ error on console when form not loads.  

2901
N
Contributor I
2 years ago
sarah.lauden
Contributor I
sarah.laudenContributor I
asked in Sign-up Forms
Pre-populating user email address field in non-Klaviyo Forms

I don’t love the way Klaviyo adds everything from a form to the profile (as custom properties). If I want to do a survey — it seems like I shouldn’t use Klaviyo. Do folks have experience pre-populating a user’s email address (from Klaviyo) into the email field in something like an embedded Google Form, or SquareSpace Form, or another tool?

7792
sarah.lauden
Contributor I
2 years ago
A
Contributor I
avinashContributor I
asked in Sign-up Forms
Close popup via api

I can see that popups can be opened via the `openForm` API [1] but we have a usecase where we want to close the form externally. Is there an api that we can call to close all forms?Alternatively, can we disable showing of all forms via JavaScript. Our current usecase is that we are embedding our website in a webapp and want to disable showing for forms in that context.[1] https://developers.klaviyo.com/en/docs/how-to-custom-trigger-a-popup-or-flyout-form

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Contributor I
2 years ago
M
Contributor I
MarcamilleriContributor I
asked in Sign-up Forms
Is there a way to create a forn that shows up after the 3rd page a customer visits?

Hello,I created a Popup for my Shopify shop that I need it to load on the 3rd page with a delay of 8seconds that the  customer is browsing. Is this possible to do in Klaviyo pls?

1392
M
Contributor I
2 years ago
M
Problem Solver I
matt.kennedyProblem Solver I
asked in Sign-up Forms
Exit-intent Pop-up showing up twice

We have set up a popup form to display on our client’s shopify website when a user’s mouse leaves the page.However, instead of a single form popping up, there are 2 identical forms overlaying each other. If you click close on one form (or fill it in), the second form is still there underneath.I’ve tried setting the form to both “Show immediately on page load” and “Show X seconds after page load”, and only a single form appears for those. It appears to be only the exit intent it happens on.

3274
M
Problem Solver I
2 years ago
Z
Contributor II
zeremitayContributor II
asked in Sign-up Forms
Is there a way to create conditions in the stages of the signup form?

Hey friends.I want to create a signup form where there is a certain condition - if the customer added a phone number, he will get a coupon code in the next step.If the customer does not add a phone number - he will not receive a coupon code in the next step.I add the phone in the second step in the pop-up. That is:First window - first name and email.Second window - an offer to add a phone number and get a 10% coupon code for the phone.Third window - two options: if you filled in a phone you get a discount code, if you did not fill in a phone you get a window "Thank you very much for registering".Is it possible?Thank you!

1881
Z
Contributor II
2 years ago
X
Contributor I
xstine0Contributor I
asked in Sign-up Forms
Issues with Custom Property and Dynamic Tag

Hi!I’ve created a Sign Up sheet with Custom Property Fields and added a dynamic tag to my template. I can’t find any articles on how to remove the [ selection ] around the selected field. These are my settings that I have currently:  The above photo is what is sending through email​​​​​​ Thank you so much for any guidance on this!Christine

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X
Contributor I
2 years ago
C
Contributor I
CaseybpContributor I
asked in Sign-up Forms
Is there a way a profile can subscribe to a list more than once?

I’m currently using Klaviyo forms as a contact form on my website, and when someone submits a form, it triggers a notification email for us to get in contact with them. However, if the same person returns and uses the same email, it doesn’t trigger the flow and no notification is sent.  Any idea how an email address can be added to a list more than once so it will trigger the flow everytime they submit the form?

5661
C
Contributor I
2 years ago
clairebeaumont
Active Contributor I
clairebeaumontActive Contributor I
asked in Sign-up Forms
Multiple sign up forms - only display one during user session

Hey Everyone, I have built two sign up forms that are targeted at users based on the pages they browse.Sign Up Form 1 - this will appear if the user is on any product pages, homepage etc. The message/content says ‘sign up to get product news, deals & launches’.Sign Up Form 2 - this will appear if the users is on any of our How To Articles, Tips Pages or reading a guides. Usually people land on these pages because they search a question on google.The form content says ‘Get maintenance tips, hacks and advice straight to your inbox’. Both forms are linked to the same list. If the user triggers either form, and decides not to sign up but navigates to a page that triggers the other form. I don’t want them to be asked again to sign up because I don’t want to annoy the user. Can I use segmenting or any other logic to do this? Or is Klaviyo not advanced enough for that. Our ecommerce store is Shopify. 

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clairebeaumont
Active Contributor I
2 years ago
R
Contributor II
RaspadaContributor II
asked in Sign-up Forms
Why won't my Popup Signup Form show on our checkout page?

I use wordpress + woocommerce and I have installed correctly the Klaviyo Plugin.When I create an exit pop-up, it gets put on the home page, but that doesn't work on the checkout page.To solve, I copied the script code by inserting an html code on the checkout page manually on wordpress. Is this the right practice to get the popup to work on a specific page? Thanks in advance

3151
R
Contributor II
2 years ago
W
Contributor I
webmasterContributor I
asked in Sign-up Forms
Blank page after submitting embeded form

very simple problem here:EMBEDED FORM on a stand alone page.After users submit the form: nothing. nada. zip. No tools provided to show a thank you message, no JS API to trigger an action on page after the form is sent. No thank you message. No redirect. Nuthin’ I see this as a problem? lolUnless I am missing something or the interface for the form editor has some hidden options I have overlooked: there is no way to make a thank you message. At the very least after submitting the form we should be able to say things like “check your email for an opt in” or “confirm by SMS text message” - ect. I can not even find any way to listen to the window events to trigger some fancy JS to show a message...

2572
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Contributor I
2 years ago
G
Contributor I
GomezBContributor I
asked in Sign-up Forms
How to Trigger a Thank You Popup After a Review is Submitted?

Hi!I’m trying to set up a popup -- via signup forms -- to say thanks after a customer leaves a review. I’d prefer to do a popup than an email for lots of reasons. [For background, we’re using the Judge.me app for Shopify. It’s a great app that’s working really well. Unfortunately, it doesn’t offer a thank you option.]Thanks to the integration of Klaviyo and Judge.me, Klaviyo recognizes a SubmittedReview trigger (at least when I create a trigger in flows).In signup forms, I created my form (i.e. thank you message). Then went to targeting & behavior > clicked “only show on custom trigger.” These may be ignorant questions (I’m new to this): Is this the right code for the custom trigger:  window._klOnsite = window._klOnsite || []; window._klOnsite.push([‘SubmittedReview’]); In Klaviyo, it won’t let me edit the standard custom trigger [window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'UFapYH']);]. Is that normal?  I read this support doc for custom tr

4732
G
Contributor I
2 years ago
M
Contributor I
MatthewodContributor I
asked in Sign-up Forms
Issues with Embed Form on Shopify page

Hello, I am having issues with an embeded form.   I have added the following code to my Shopify page: <div class="klaviyo-form-VDG3KJ"></div><button class="klaviyo_form_trigger">Click here</button><script type="text/javascript">   document.querySelector('klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];        window._klOnsite.push(['openForm', 'klaviyo-form-VDG3KJ']);    });</script> But the button is not triggering the form to load.   My other form is working, which should be turned off for the test page:  https://buriedtreasureln.com/pages/chlorophyll-smell-better Any suggestions are appreciated!  Thanks MatthewD  

3251
M
Contributor I
2 years ago
C
Contributor I
CartiaContributor I
asked in Sign-up Forms
creating an embedded form that has a digital asset deliverable

I want to create an embedded form as a lead generator so that name and email are captured and a digital PDF file is sent to the subscriber on sign-up. Where do you add your assets and how do you set them up for automation?Thanks

1651
C
Contributor I
2 years ago
E
Contributor I
Exclude discounts e-mail flow
asked in Sign-up Forms
How to change text in confirmation mail?

Dear community, I would like to change the text of the e-mail confirmation mail. Actually I am able to change some texts but below there is a static text which I cannot edit.  Could you help me? Cheers,A

2943
E
Contributor I
2 years ago
Vensy
Contributor I
VensyContributor I
asked in Sign-up Forms
Twitter Newsletter Signup like Revue

I was curious if Klaviyo will have plans to make a feature like Revue has to have a built-in Newsletter signup on Twitter?  

751
Vensy
Contributor I
2 years ago
L
Contributor I
LR21Contributor I
asked in Sign-up Forms
Klaviyo sign up page for mobile

Hi All,  I’ve created a sign up form and have embedded the code onto my shopify website. The desktop version of the form appears fine however the mobile version needs to be reformatted. I suspect that I will need 2 version of the sign up form (1) for desktop (2) for mobile. How do you add the code to your shopify password liquid content so the right version will show for desktop and mobile?  Thanks. 

12377
L
Contributor I
2 years ago
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