SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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241 Topics

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Contributor II
ArtifulBoutiqueContributor II
asked in SMS

What are ALL the steps for multi-languages email and sms lists?

I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.

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David To
Klaviyo Employee
2 years ago
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Contributor I
LisaSMContributor I
asked in SMS

Linking a QR code to a SMS sign up form

Hi  I want to include a QR code in my packages for customers to sign up to SMS marketing giving unique discounts. I also want to include the QR code linked to my SMS sign up form to my socials, does anyone know if this is possible and how I can do it? Thanks 

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mat.bingham
Partner
1 year ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in SMS

How much do SMS and MMS messages cost?

SMS and MMS are priced differently. The total cost per message is $0.01 for SMS and $0.03 for MMS. These prices include all carrier costs, so you will never be charged more than these amounts for any one message.You can learn more about how SMS and MMS are billed in Klaviyo by taking a look through this Getting Started with SMS Handbook.  

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Shannon E.
Klaviyo Employee
3 years ago
S
Contributor I
SportingSmilesContributor I
asked in SMS

SMS Not Delivering

Hello, we recently set up our SMS campaign but no text messages have been delivered since starting it. So far it lists that 58 were “skipped”. Some of these we understand like no consent, failed trigger or invalid number but the majority of them say “Missing Number”.  We tried to test this out with a few employees of ours and we put our numbers in and initiated the flow but we did not receive the SMS message. We received the emails that we are expected to receive but for some reason we have not had a single SMS message deliver to anyone. Any idea what’s going on and what we can do? Below are screenshots:    

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P
Contributor I
4 hours ago
S
Contributor I
Shiv_SiobhanContributor I
asked in SMS

SMS Activation for Australia

Hi Community, I would like to udnerstand how to set-up and activate my Klaviyo account for SMS messaging. Is this possible to do quickly? Did you use a developer to support you with activation? RegardsSiobhan 

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stephen.trumble
Community Manager
2 years ago
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Contributor I
AK7Contributor I
asked in SMS

Abandon Cart Link in SMS Flow

I’m working on adding an SMS branch to our abandon cart flow and I am not seeing where to add the link to return them to their cart from the text…. will this auto populate? When I send a preview text to myself there is no link but not sure if that’s because I don’t have a cart to preview?

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kaila.lawrence
Community Manager
1 month ago
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Contributor II
curtisContributor II
asked in SMS

How Do I Shorten my URLs for SMS?

Where do I go to get short url's for SMS?  (same as the title!)  Thanks!

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kaila.lawrence
Community Manager
1 month ago
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Contributor I
j.singlerContributor I
asked in SMS

Click-to-Text Email Banners

Looking to add a click to text email banner within our welcome series, but with the limitation to the Click-to-Text links in that they are not supported by all applications (for example Gmail and Outlook), so those users will not be able to click on them, is there a way to reach those using those applications? 

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David To
Klaviyo Employee
2 years ago
A
Anonymous
asked in SMS

SMS availability in the UK?

Hi there,Great annoucement about SMS this week - is the SMS functionality now available in the UK?Thanks,Meeta

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David To
Klaviyo Employee
2 years ago
M
Contributor I
Muhammad TalhaContributor I
asked in SMS

Checkout event is not working

Hi, Its been many days now and i am unable to connect with any of the klaviyo support. I also emailed to klaviyo but unfortunately i didn’t got any response.  I am facing an issue that needs immediate resolve as my abandoned cart flow is not working and the checkout event is not been triggered properly. Further i purchased the sms plan and it shows the same error that “We have not yet received any Started Checkout events from WooCommerce”. I have checked again and again all my settings and integrations with woocommerce but still no resolve. I know klaviyo is a strong platform and i shifted from mailchimp to klaviyo but this issue is testing me to its best. I hope i would get some help from the klaviyo team. Looking Forward  

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David To
Klaviyo Employee
2 years ago
M
Contributor I
mazerdContributor I
asked in SMS

Email marketing for cannabis in Canada

does Klaviyo support email marketing for cannabis retailers in Canada? as it is federally legal there? and what about SMS?

3
G
Contributor IV
2 years ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

Collect phone numbers from a form and send a text to themTutorial

Please note that for your business to send SMS messages to your customer you must have explicit consent to receive SMS messages.Klaviyo will only send text messages to profiles with SMS consent stored on their profile. Any profile without SMS consent will be skipped. I would highly suggest going over this great guide on Understanding explicit vs. implicit consent. Phone numbers that you may have previously collected via different methods (ex. checkout page, sign-up form. etc.) without explicit consent will NOT qualify to receive SMS messages from your business unless the phone numbers have been collected for this purpose.If you’re looking to grow your SMS subscriber list, you can check out this step by step guide on collecting SMS consent. There are several options for collecting or syncing consent into Klaviyo:Klaviyo sign-up forms (which you can use to target new and email-only subscribers) Consent at checkout (for certain integrations only) API Email banners (not available for brand

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David To
Klaviyo Employee
1 year ago
F
Contributor I
fortisContributor I
asked in SMS

Can I Set Up SMS Consent at the Checkout Stage?

Hi so i set up SMS marketing through klaviyo last week using a sign up form when customers arrive on my page, which hasn't been that effective. I was wondering is there a way to add a tick box at the checkout stage where customers can choose to consent for SMS messages so i can use them in my abandon cart flow? I currently using shopify and just want a tick box then links back to klaviyo. 

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D
Contributor I
2 years ago
C
Contributor I
caseyaltmandesignContributor I
asked in SMS

Sending a .vcf card to SMS subscribers

Is it possible to send SMS subscribers a .vcf contact card so that they can store our contact info into their phones easily? I have seen this done by some accounts with Klaviyo such as robingolf.com but I cannot seem to figure out how to set it up. thanks!

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stephen.trumble
Community Manager
1 year ago
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Contributor I
GearupContributor I
asked in SMS

SMS feature for other countries

Hi everyone,Is there any other way to use Klaviyo SMS for a country where the service is not available? I’m trying to integrate SMS to our automation flow but unfortunately the Klaviyo SMS service is not available in my region. Any recommended third party integrations or other ways to link the Klaviyo? 

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J
Contributor I
1 year ago
T
Contributor I
tahliacollopyContributor I
asked in SMS

Shipping Confirmation Flow - SMS

Hi community,Is it possible to send a shipping confirmation flow using SMS instead of email with the Shopify integration?For example: Hi {{ person|lookup:"first_name'' }}! Your TWL order {{ event.extra.order_number }} has been shipped. Track your delivery: {{ event.extra.fulfillments.0.tracking_url }}Thanks,

3
David To
Klaviyo Employee
1 year ago
eMeg
Problem Solver I
eMegProblem Solver I
asked in SMS

SMS Credit Usage

We’re looking at some of the Klaviyo integrations related to SMS, and currently run both campaigns and flows using SMS messaging, so I was curious if there is any report type that can show by week, just like ‘total received SMS’, of ‘total SMS credits used’ by each message so I can see where the volume of our plan is being allocated and adjust accordingly?

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David To
Klaviyo Employee
1 year ago
I
Contributor I
InatabilloContributor I
asked in SMS

How to Add a Link to a SMS Number?

When i use  "sms:+1234567890 " on button it’s automatic convert "sms://+123456789" this type of link. Then It’s not working. How can i solve this problem?  

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Dov
1 year ago
T
Contributor I
thesaltsocietyContributor I
asked in SMS

SMS text not working.

Hello,I've been searching on the forum high and low for two days and I haven't been able to find an answer to my question. I've even emailed the support desk and am still awaiting a response. I just recently signed up for Klaviyo and have already set up Welcome and Abandoned cart email flows. I also created pop up forms for email as well as sms. The SMS pop up works fine; however, when I click the subscribe button (from my mobile device) to go through the joining process, it's not working properly. It takes me to my text messages with a pre-made join message ready for me to send. When I send it, nothing else happens, and I never receive any follow-up texts. I also am not seeing anything in my SMS list, so there's definitely a disconnect somewhere. I've followed the setup directions given, but still not working. I don't want to launch my new site until I get this working, so a quick resolution would be greatly appreciated.

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Contributor I
1 year ago
D
Contributor I
dashaContributor I
asked in SMS

Can I remove Canada from my SMS campaign?

I don’t ship to Canada but have SMS subscribers from Canada. How can I avoid sending to them? Do I have to make a new segment of the SMS subscribers? 

8
B
Contributor III
1 year ago
J
Contributor I
j.singlerContributor I
asked in SMS

Can you show abandon cart product in SMS?

We have incorporated SMS into our Cart Abandon flow, but is there a way to show the abandon product in the SMS like in the email?

1
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Partner - Platinum
2 years ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in SMS

AMA: Don't Be Left on Read (We've Got Answers!)Interview

Don’t be Left On Read This Valentine’s Day!  Have you utilized SMS in your Klaviyo journey? If not or even if you are incorporating SMS regularly with your brand, this is the time to ask all your burning questions to our SMS experts! We’re sitting down with @wei.he and @NathanH from our Deliverability and Compliance team and @Navin_KL, our in-house SMS AE Manager to sort out all the things you need to know and give us the low-down on SMS. To level up your SMS just in time for Valentine’s day, submit your questions by 5:00pm EST on Monday, January 31st, 2022 before our survey closes! Be sure to circle back to this post on Friday, February 4th 2022 to see what other Community members are asking, and what our SMS experts recommend!   Can’t wait to see what SMS advice and questions our Community has in store!  Send us your questions below! SMS Questionnaire  

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Taylor Tarpley
Community Manager
2 years ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

How to personalize SMS messages with dynamic contentTutorial

Adding dynamic content to SMS messages is certainly possible using Klaviyo! Dynamic data in SMS messages is not so different from what you would be using in email messages. You can certainly use Template Tags and Variable Syntax as well as Catalog Lookup Tags!The only difference is that you have certain limitations with SMS messages:An SMS message only allows one image. In that sense, you can only add one dynamic data/variable within the SMS flow message. I would suggest displaying the first product image when showing a customer's purchased products. Related to the limitation above, you may want to limit the number of products you include as dynamic variables in the SMS message. I would suggest highlighting the first product that the customer purchased and also show it as an image . Always remember that for SMS messages, you want the message to be concise and straightforward as much as possible.Keep in mind that you can only include dynamic variables for event-based flows (e.g., when a

6150
hallie.ju
Klaviyo Employee
1 year ago
K
Contributor I
karentiamson21Contributor I
asked in SMS

How to verify phone numbers for SMS

Hi Klaviyo community, I'm handling HelloHazel Klaviyo account now and we want to know if there's any way to verify phone numbers for SMS. Thankyou

3
alex.hong
2 years ago
KatherineB
Partner - Platinum
KatherineBChampion & Partner
asked in SMS

SMS Organization Prefix - Does it have to be the company name?

Hi Klaviyo community!One of my clients wants to try sending SMS where instead of the normal organizational prefix (example: Company name: Here’s my SMS message) they want to use their names instead. I looked through Klaviyo documentation and could only find that it is highly recommended to use the organization prefix to help people identify who the text is from, but my client is really keen to try using their names instead (they are using SMS to build community). I thought we might try with an MMS where the image has the company logo on it (so it’s clear who the message is from) - are there any reasons why it would be a terrible idea to use a name instead of the organization prefix? (example: Person’s name: Here’s my SMS message) Thanks for any advice!

3
retention
Partner - Platinum
1 year ago

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