SMS

Find answers to your SMS questions here.

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  • 395 Replies
Tutorial

How to personalize SMS messages with dynamic content

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retention
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retention
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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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David To
solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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166 Topics

A
Contributor I
abidarifContributor I
asked in SMS

Sync Klaviyo Phone Number With Shopify on Customer Account Page

Hi Community, I have a Customer Account Page in Shopify. I want to pass phone number field to Klaviyo for sms consent. All the fields like Name, Email, Birthday and Custom Properties are passed when customer fills data and click on create account button but I don’t know how to pass phone number field and sync with shopify for sms marketing. Email marketing is already implemented.Here is a code document.addEventListener('DOMContentLoaded', function () {console.log('DOM Content Loaded');$('#customer-register-submit-button').click(function (e) {e.preventDefault(); // grab fieldsvar email = $('input#RegisterForm-email').val();var phone = $('#ContactForm-phone').val();var firstname = $('input#RegisterForm-FirstName').val();var lastname = $('input#RegisterForm-LastName').val(); console.log('Testing...');console.log(email);console.log(firstname);console.log(lastname);console.log(phone); const settings = {async: true,crossDomain: true,url: 'https://manage.kmail-lists.com/ajax/subscriptions/sub

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A
Contributor I
1 day ago
D
Contributor I
Danielle NZContributor I
asked in SMS

SMS virtual contact card support

Hey team, Thanks for your time today! I was still a little confused about the contact card in the SMS welcome flow so I had a little look in to how to set it up and it looks as though its not offered in AU or NZ? “Because virtual contact cards convert a message from SMS to MMS, they can only be sent to recipients using United States or Canadian phone numbers. Virtual contact cards will be removed from messages sent to United Kingdom, Australian, and New Zealand numbers, which can only receive SMS messages from your account.”I read that in this article: https://help.klaviyo.com/hc/en-us/articles/8458786130331 If this is correct, should we just remove that step from our welcome flow? Thanks for your help! 

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David To
Community Manager
1 day ago
V
Contributor I
viralsweep1Contributor I
asked in SMS

SMS Consent via API not working for Australia

Hello,We have a client in Australia whose Klaviyo account is approved for use with SMS. In addition, they already have a ton of customers listed in their account with SMS consent. We are passing users with Australian phone numbers to their account, but the SMS Consent is not showing up in Klaviyo for these users. We tested this with our USA customers, and SMS consent shows up just fine. We are making the same exact API call in both cases, but for this Australian customer it is not working. Array( [api_key] => pk_***************** [profiles] => Array ( [0] => Array ( [first_name] => Jacob [last_name] => Smith [source] => viralsweep [refer_link] => [source_name] => [email] => jacob@email.com [$consent] => Array ( [0] => email

1
David To
Community Manager
2 days ago
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS

Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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danielle.garland
Klaviyo Employee
5 days ago
R
Contributor I
redstickspiceContributor I
asked in SMS

How can I copy/paste my campaign email url in my SMS message?

I have sent my first campaign email and i’m going thru the steps to send it as an SMS. The SMS reads: “Read the latest newsletter” then the link goes to our podcast. Where do I copy/paste the url for the email campaign so that I can paste it into the SMS - that way the user clicks on the link and the email opens in a browser. On my test email, the browser link at the top goes to a test page. Thanks in advance for any help.

1
Taylor Tarpley
Community Manager
5 days ago
Murray Finlayson
Contributor II
Murray Finlayson
asked in SMS

SMS double opt-in

I’m having to create a Double opt-in process for SMS for a US client for the first time. Double opt-in is not an option in Australia.It may seem like a dumb question, but is the confirmation for SMS sent via SMS or email?

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chloe.strange
Community Manager
5 days ago
T
Contributor I
tylerRLContributor I
asked in SMS

Why am I using more SMS credits than I should be in my SMS sending?

We paid for 25000 SMS credits and it used 23000 to send 800 messages which isn’t right, please can someone explain, tried to email helpline but got no response, thanks.

1
Taylor Tarpley
Community Manager
8 days ago
F
Problem Solver I
formanProblem Solver I
asked in SMS

Unable to receive Toll free Number form Klaviyo

Hi there, hope you guys doing well. I’ve tried to setting up SMS. But klaviyo is not giving me Toll Free Number. And I can’t activate the US and Canada    

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David To
Community Manager
12 days ago
D
Active Contributor I
Denise DActive Contributor I
asked in SMS

Error Message when I try to make my SMS live

Hello.  I can’t seem to find any information here.  Can you please help.I’m getting this message when I go to make my SMS live:Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.Thank you.Denise

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David To
Community Manager
11 days ago
matthewstuckings
Active Contributor II
matthewstuckingsActive Contributor II
posted in SMS

Can we please store SMS consent in non-supported regions?

Use case: in a non-Klaviyo supported SMS regions, I have an SMS app that stores consent and can receive profile data from Klaviyo (although not the other way around). I use Justuno to collect the email (which goes into Klaviyo), and the SMS (which goes into SMSBump). Q: can we please update Klayio’s interface so that we can store mobile numbers, SMS consent and list subscriptions in non-supported regions. Even though we can’t send the SMS from Klaviyo. Not having this makes for a very disjointed experience and lots of data-wrangling to make profiles match in both the SMS platform and Klaviyo.

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David To
Community Manager
15 days ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

Why is my SMS campaign only being sent to 10 profiles when there are 1000 profiles in my SMS list?Tutorial

 You may see that there are X number of profiles in your main list or SMS list. However, when trying to send a SMS campaign, you may see that this campaign is expected to only send to a portion of this list.Most likely what is happening is that you do not have SMS consent added for these profiles. For your account to send SMS messages to the profiles, you MUST have SMS consent added to the phone number. It could also be that the profiles were consented to receive SMS at the time when the Campaign was scheduled but opted out recently and thus are no longer eligible to receive SMS campaigns.This is why you are seeing that only a portion of the profiles from the list/segment can  receive SMS campaign messages. I would highly suggest going over this great guide on Understanding explicit vs. implicit consent and gathering SMS subscribers based on Guide to collecting SMS consent.To see everyone who is currently consented to receive SMS, you can create a segment following our How to create a

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hallie.ju
Klaviyo Employee
18 days ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

SMS: Event Payload for Shipment Tracking Messages

Hello Community, Has anyone created an event payload for shipment tracking SMS messages? Asking because I have shipment tracking events pushing to Klaviyo, yet I’m only sending Order # and an array of tracking numbers. I just no realized I need an URL, and I’m not sure how to structure the payload to include a return URL for the order number and each tracking number. I’d love to see a screen shot of how you’re doing it. Thanks!

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retention
Partner - Platinum
22 days ago
Nitin Sharma
Partner
Nitin SharmaPartner
asked in SMS

How to reply to SMS subscribers

I want to start SMS campaign so that the response from the customer goes to marketing cloud automatically & their marketing cloud team can revert back to the customers.Can it be done if yes, how?

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David To
Community Manager
24 days ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

Collect phone numbers from a form and send a text to themTutorial

Please note that for your business to send SMS messages to your customer you must have explicit consent to receive SMS messages.Klaviyo will only send text messages to profiles with SMS consent stored on their profile. Any profile without SMS consent will be skipped. I would highly suggest going over this great guide on Understanding explicit vs. implicit consent. Phone numbers that you may have previously collected via different methods (ex. checkout page, sign-up form. etc.) without explicit consent will NOT qualify to receive SMS messages from your business unless the phone numbers have been collected for this purpose.If you’re looking to grow your SMS subscriber list, you can check out this step by step guide on collecting SMS consent. There are several options for collecting or syncing consent into Klaviyo:Klaviyo sign-up forms (which you can use to target new and email-only subscribers) Consent at checkout (for certain integrations only) API Email banners (not available for brand

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David To
Community Manager
23 days ago
F
Contributor I
fur-itContributor I
asked in SMS

Feature set comparison of Klaviyo SMS vs. Attentive?

Is there documentation anywhere that might have an apples-to-apples feature set between Klaviyo SMS and Attentive? 

1
David To
Community Manager
1 month ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

How to personalize SMS messages with dynamic contentTutorial

Adding dynamic content to SMS messages is certainly possible using Klaviyo! Dynamic data in SMS messages is not so different from what you would be using in email messages. You can certainly use Template Tags and Variable Syntax as well as Catalog Lookup Tags!The only difference is that you have certain limitations with SMS messages:An SMS message only allows one image. In that sense, you can only add one dynamic data/variable within the SMS flow message. I would suggest displaying the first product image when showing a customer's purchased products. Related to the limitation above, you may want to limit the number of products you include as dynamic variables in the SMS message. I would suggest highlighting the first product that the customer purchased and also show it as an image . Always remember that for SMS messages, you want the message to be concise and straightforward as much as possible.Keep in mind that you can only include dynamic variables for event-based flows (e.g., when a

560
hallie.ju
Klaviyo Employee
1 month ago
Y
Contributor I
yogesh224Contributor I
asked in SMS

klavio integration with sms provider in Thailand

Hello,I want to know if if klavio integrate with any sms provider in Thailand country.Regards

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David To
Community Manager
1 month ago
D
Contributor I
DRich010Contributor I
asked in SMS

SMS Campaign Set Up Issues

Hi there. I’m setting up my SMS campaign. I’ve selected my audience, created the text message and when I get to the final screen and try to click on ‘Schedule or Send’ I’m not able to. It’s greyed out. Even though I have green checkmarks next to all the tasks. What could be going on here? 

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D
Contributor I
1 month ago
D
Contributor I
deltaswankContributor I
asked in SMS

Individualized SMS phone number

Is it possible to request a certain phone number for SMS?

1
retention
Partner - Platinum
1 month ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Transactional SMS: How to Collect "Transactional Consent" Separately from "Promotional Consent"

I found this, but it falls short of explaining how to collect consent separately between the two message types; promotional and transactional. I’m asking because I’m going to allow my customers to sign up for SMS Shipment Tracking messages, using Fedex’s Track API, yet SMS messages will be delivered by Klaviyo. Is there a best practice guide or published set of instructions for how to manage this correctly?Or, is it one Consent box, but we add people to a “transactional” or “promotion” list, or tag the profile, and use the lists or tags to filter Users from SMS messages types that they didn’t consent to?

2
A
Active Contributor III
1 month ago
B
Contributor I
bennyshadesContributor I
asked in SMS

SMS "No Phone Number" Post Sign Up Form

I have a phone number and consent block on my sign up form, but when I get the numbers it says “No Phone Number” as the reason for a skip. But then when you look at every phone number profile, it has the number attached and consented on their profile. I’m not sure why it’s skipping and thinking it’s not a real number? Any ideas on why this is happening? It’s happening to every number I get through my sign-up pop up.  

3
B
Contributor I
1 month ago
W
Contributor I
Will123Contributor I
asked in SMS

How to shorten the unsub link, but not shorten other links in the message body

It looks like Klaviyo SMS gives the option to shorten all links, or shorten no links.For the first SMS in our onboarding flow, we’d like a short unsub link, but our branded homepage link to our website.This is to reassure customers that the message is legit, and potentially in future, we can apply UTMs to our branded link.Maybe there’s a clever hack we can do for this? We tried creating the branded link through concatenated markdown logic, but that still got shortened. Maybe we could add it as a custom field on each user? Thanks

1
David To
Community Manager
2 months ago
G
Contributor I
GearupContributor I
asked in SMS

SMS feature for other countries

Hi everyone,Is there any other way to use Klaviyo SMS for a country where the service is not available? I’m trying to integrate SMS to our automation flow but unfortunately the Klaviyo SMS service is not available in my region. Any recommended third party integrations or other ways to link the Klaviyo? 

3
J
Contributor I
1 month ago
G
Contributor I
GetPradoContributor I
asked in SMS

Understanding How to Use Klaviyo for SMS Messaging

Hello,I work for a company that has created a white-label ecommerce system.  One of our merchants has required we integrate the Klaviyo API so that their customers can receive marketing emails or text messages.  I’ve been able to add email addresses / mobile phone numbers to a List and provide sms_consent using the API just fine.What I’m having trouble with is how I would use Klaviyo in other capacities.For example, as part of the sign up process for our website, we send a text message to a new customer’s phone with a confirmation code.  We then require the customer to type in the code we’ve sent them in order to complete the sign up process.Is there a way, using Klaviyo, that we can send this SMS to customers without them having to provide sms_consent?  In this case, the SMS sent isn’t for marketing purposes - it’s just to verify that the customer has provided a valid phone number.I appreciate any help you can provide this Klaviyo newbie.

2
G
Contributor I
2 months ago
C
Contributor I
carsontowtContributor I
asked in SMS

SMS Flow - Abandon Cart Link

How to get the link for SMS Abandon Cart Flow that takes them back to their cart?? All I’ve found online is coding, is this the correct coding for it.. “{{ event.extra.responsive_checkout_url }}“ to put into the text? It then shows up like this when I Preview in the text… “https://klv1.io/0/XXXXXX”  

1
Bobi N.
Partner - Platinum
2 months ago

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