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How much should you actually trust Klaviyo Customer Agent? Here's my take as a marketing VP

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How I design emails that survive dark mode (and what I actually test before sending)

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291 topics

Samantha_VCContributor I

How to best record A/B tests?

Hi everyone,We’re looking at starting up our A/B testing programme up again and wondering how people record their findings and in what format? We’ve tried a couple before and they don’t seem to 100% stick so would love to see how you all do it!Thanks

ErinStudio336Contributor I

Accounts and settings

Sending Domain activation. not working

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was read

GabbyEspositoCommunity Manager

Strategic advice

How to diagnose spam signups, bot clicks, or deliverability trouble

Spam signups, bot clicks, or deliverability trouble? How to tell what's actually going onHey community,"Spam problem" can mean a few very different things.Maybe your profile count suddenly jumped. Maybe your click rate looks suspiciously good. Maybe

Joseph StephensContributor I

Strategic advice

MEMO 001: Do Most Entrepreneurs Actually Have a Tax Problem?

MEMO 001Do Most Entrepreneurs Actually Have a Tax Problem?Something I’ve been thinking about after working with business owners:A lot of what we call a “tax problem” may actually be an infrastructure problem.A business starts making more money.But bo

StefaniaPContributor I

Source Code or the text panel

Hi everyone, it looks to me as though the “Source code” option has disappeared from the text panel. Has there been a UI change and has it been moved?

thomas83Contributor I

Accounts and settings

Klaviyo and t-online - the massive problem without a real solution (2026)

Hello.We left Klaviyo some time ago because you were experiencing massive issues with the T-Online ISP and T-Online mailboxes.The proposed solutions, workarounds, negative reputation issues, and hard bounce problems were not acceptable to us, which i

GabbyEspositoCommunity Manager

Product updates and announcements

Sign up for office hours with Klaviyo Champions: virtual mentoring by industry experts

Sign up for office hours with Klaviyo Champions: virtual mentoring by industry experts

Sign up for small group, peer-led mentoring, tailored to your needs.Plan and prep for BFCM feeling more confident and inspired this year. Klaviyo Community Champions — marketing leaders at top brands and agencies who use the platform every day — will

PatrickBContributor I

Campaign shows 100% "skipped" recipients — even with Smart Sending disabled and profiles confirmed subscribed

Hi all,Hoping someone has run into this before. I have a list ("CTC French," 142 profiles, imported from Mailchimp) and every campaign I send to it results in 100% skipped / 0 sent.What I've ruled out so far:Consent: checked a sample profile — Email

qalaamaContributor I

Which is the best SMS provider in Saudi Arabia for businesses?

I'm looking for a reliable SMS provider in Saudi Arabia for my business. My requirements include bulk SMS campaigns, OTP delivery, SMS API integration, real-time delivery reports, and high message delivery rates. It would also be helpful if the platf

KozContributor I

Abandoned checkout and abandoned cart sending out to same customer

My customers are getting both the abandoned cart and checkout emails. How can I make sure they only get one?

ErinStudio336Contributor I

Accounts and settings

Sending Domain activation. not working

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was read

thomas83Contributor I

Accounts and settings

Klaviyo and t-online - the massive problem without a real solution (2026)

Hello.We left Klaviyo some time ago because you were experiencing massive issues with the T-Online ISP and T-Online mailboxes.The proposed solutions, workarounds, negative reputation issues, and hard bounce problems were not acceptable to us, which i

PatrickBContributor I

Campaign shows 100% "skipped" recipients — even with Smart Sending disabled and profiles confirmed subscribed

Hi all,Hoping someone has run into this before. I have a list ("CTC French," 142 profiles, imported from Mailchimp) and every campaign I send to it results in 100% skipped / 0 sent.What I've ruled out so far:Consent: checked a sample profile — Email

qalaamaContributor I

Which is the best SMS provider in Saudi Arabia for businesses?

I'm looking for a reliable SMS provider in Saudi Arabia for my business. My requirements include bulk SMS campaigns, OTP delivery, SMS API integration, real-time delivery reports, and high message delivery rates. It would also be helpful if the platf

MypromiseContributor I

How to get emails

how can i get more emails ?

danielmartinhqProblem Solver I

Sudden spikes in event traffic – how are you handling this in Klaviyo?

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or socia

Kelsey19Contributor I

Help coding for text in dark mode

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is t

JDavisContributor II

Please Add Support For Value-Based Meta Custom Audiences

Meta (formerly Facebook) has supported and recommended ‘Value-Based Customer Lists’ since 2017. It has been best practice for advertisers ever since, yet Klaviyo still does not support them. Where this was once a ‘new feature’ that Klaviyo doesn’t su

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