Welcome to the Klaviyo Community!

Onsite/Hydrogen support

I’ve implemented event tracking to the letter following this support doc (https://developers.klaviyo.com/en/docs/integrate_with_a_shopify_hydrogen_store) and it just … doesn’t work. No network requests are attempted nor are there any errors thrown when the storefront code attempts to call klaviyo.track.Is there still event tracking support in onsite for current versions of Hydrogen? Is the documentation current/accurate?

131

5 minutes ago

MW2024Contributor II

Managing active profiles and billing under the new pricing model

Hi,I’m curious how others are handling subscription plan management now that billing is based on active profiles.From what I see, an active profile is anyone whose email is collected on the site and can be part of an automation.But I have a few questions, since we’re getting quite a few complaints from clients.1. Example: an account might have 10k active profiles, but only 5k of them are actually subscribed to newsletter. Those 5k receive regular newsletters. The remaining 5k are still included in certain automations (like abandoned checkout), but cannot receive newsletters.So the client ends up paying for 10k contacts even though they can really only use 5k for full marketing activity (where consent is explicit). Costs keep growing much faster than the actual subscriber base.Question: how are you handling this in the EU? Do you regularly clean out non-subscribed active profiles, or do you keep them for automation potential?2.How do you usually explain the new active-profile billing mo

16 minutes ago

JustynaContributor III

Using Klaviyo form as a B2B contact form

Hi there,I’m using a Klaviyo form to create a contact form for our B2B customers (together with a flow that notifies our sales team of new leads). I’m having trouble with the “Open message” field, which is currently a single-line text input. This makes it difficult for customers to see what they’re writing. I’ve confirmed with Klaviyo that there’s no way to make just this one field larger without resizing all the other fields (like name, company, and email).We also tried adjusting it via CSS (see below) — it looks bigger visually, but it’s still a one-liner input field.Has anyone faced this issue before and found a solution?Thanks in advance!

39 minutes ago

Stijn van AngeloContributor I

Customer Hub - Shopper Login - Redirection after login with shopify account method

Hi there,When setting “Shopper login” in Klaviyo Hub to Shopify, customers are taken to the Shopify account login screen.However, after logging in, they’re redirected to the Shopify account overview page instead of returning to the customer hub — which can be confusing for users.Is this expected behavior, or could it be a bug? Thanks!

231

56 minutes ago

TheRealMikeDContributor I

React Native SDK Doesn't Seem to Do Anything

Hi All, I am trying to use the React Native SDK in my app, primarily to register push tokens to a user’s Klaviyo profile. I have been unable to achieve this. The code runs without error, but no tokens ever show up on the user’s profile.As a test, I also tried using the SDK to generate a custom event. This also did not seem to work (it did not show up on the user’s profile).Here is the code I am using: import { Klaviyo } from 'klaviyo-react-native-sdk';Klaviyo.initialize(MY_SITE_KEY);if (userData.klaviyoID) { Klaviyo.setProfile({ id: userData.klaviyoID, });} else if (userData.email) { Klaviyo.setEmail(userData.email); Klaviyo.setExternalId(userData.uid);}// Neither of the above approaches works....Klaviyo.setPushToken(TOKEN_RECEIVED_FROM_FCM);Klaviyo.createEvent({ name: 'My Custom Event',});As a temporary workaround, I have been calling the Klaviyo REST API to register push tokens, which works fine. But because using the SDK directly to register push tokens or create events doesn’

1 hour ago

isabelyapCommunity Manager

Product Updates & Announcements

Updates to starred segment functionality

Starting November 5, we will be updating the definition of starred segments so that any starred segment that exceeds 365 days without qualifying usage will be archived. This is to ensure that segment processing continues to run as effectively as possible for all accounts, while keeping accounts from maintaining too many unused segments. How do I ensure my starred segments won’t be affected by this change?To ensure that your starred segment won’t be archived, you can take any of the following actions before November 4:Use the segment in a campaign (by selecting the segment in the recipient list or exclusion list) Use the segment a segment-triggered flow Use in a form (audience targeting) Use in an ad sync operation Use the public API endpoints for segment/list membership Export segment memberships Run the segment performance report Update the segment name Update the segment definition Click open and view the segment in the UI Star/Unstar the segment in the UI View the segment growth rep

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1 hour ago

GabbyEspositoCommunity Manager

Product Updates & Announcements

Introducing K:Service - Customer Hub, Customer Agent, Helpdesk

Here is a roundup of the K:Service GA announcement from K:BOS. Learn about Customer Hub, Customer Agent, and Helpdesk and how to get started. Running support as a growing brand isn’t easy. Customers expect fast, helpful answers, but small teams can only do so much. That’s why Klaviyo built K:Service, a set of tools that make it easier for you to take care of your customers without burning out your team. Klaviyo’s been rolling some of these tools out gradually, and now they’re available for everyone. Here’s what you can do with them:Customer HubCustomer Hub is a place where your shoppers can help themselves. Instead of waiting on a reply, they can:Check orders, returns, and reorders right away. Find answers without opening a ticket. Get personalized recommendations when they’re ready to shop again.Learn more about getting started here.Customer AgentA digital teammate which can:Answer common questions instantly (“Where’s my order?” is the most popular one). Suggest the right products bas

1974

3 hours ago

Sam TContributor I

My test email are being sent but not received

I have set up a 7 email flow for my sign up page. I have tried to test each email with 4 email accounts (two of which is in my subscribers list), to see if the email flow works. My klaviyo account states the email has been sent, but its never received.I have check all spam and junk folders. Smart Sending is switched off. I have check my shopify and klaviyo domain email addresses match. My shopify email flow test messages work fine (when they are switched on), I have switched them off thinking I would prefer to use the klaviyo email flow… My free support seems to be unobtainable, despite only setting up my account last week…Trying to get hold of a support agent within Klaviyo is almost impossible.Any suggestions?

3 hours ago

GabbyEspositoCommunity Manager

Strategic advice

Tasty marketing, 'little treat' culture campaigns, and using AI for sensory creative

According to Sharon Donley, merchandising manager at Happy Wax, food-forward marketing isn’t slowing down in 2026.From fashion and beauty to home goods and candles, more brands are leaning into “little treat culture”—the idea that consumers are trading big-ticket splurges for small, frequent moments of joy. When brands use food imagery well, they aren’t just showing a product. They’re creating a sensory promise.Sharon, the mind behind Happy Wax’s mouthwatering campaigns, shared her perspective for the Klaviyo Community:“The food trend we’re seeing in fashion and beauty is a direct result of ‘little treat culture.’ As the gap widens between the cost of essentials and luxuries, people are turning to smaller, more frequent splurges—like a pastry, specialty coffee, or cocktail. Fashion and beauty brands have really tapped into that, framing their products as these accessible, little moments of joy instead of big, intimidating purchases.” Why food imagery still wins in 2026Sharon says, “I a

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14 hours ago

tomdcws01Contributor I

Strategic advice

How We’re Personalizing Holiday Gift Campaigns to Drive More Conversions?

For eCommerce brands, and especially in gifting, the holiday season is typically one of the most exciting (and difficult) times of the year. This year, we have been focused on making holiday gifting simpler for customers, and adding personalization to that gifting experience at DC Wine & Spirits.We are testing segmented email flows for different buyer intents - you could say corporate gifts, luxury shoppers, or last-minute buyers. For example, one of our segments focuses on featuring holiday-gift baskets curated for personalized customer recommendations based on previous purchase behavior and location data.A few things that have helped:Asking to add in dynamic product blocks that change with best-selling holiday baskets Featuring customer-favorite brands (like Moet & Chandon and Caymus) in themed emails Scheduling early-access offers for repeat customers through automated flows We’ve seen improved open rates and stronger engagement from campaigns that feel more like personal g

303

15 hours ago

ryanfooteContributor I

Onsite/Hydrogen support

131

5 minutes ago

MW2024Contributor II

Managing active profiles and billing under the new pricing model

16 minutes ago

JustynaContributor III

Using Klaviyo form as a B2B contact form

39 minutes ago

Stijn van AngeloContributor I

Customer Hub - Shopper Login - Redirection after login with shopify account method

231

56 minutes ago

TheRealMikeDContributor I

React Native SDK Doesn't Seem to Do Anything

1 hour ago

Sam TContributor I

My test email are being sent but not received

3 hours ago

danielmartinhqProblem Solver I

Has Anyone Tried Using TikTok for Klaviyo Campaign Growth?

Hey everyone,I’ve been experimenting with TikTok lately and wondering if anyone here has used it to grow their Klaviyo email or SMS lists. I know TikTok’s audience can be great for engagement, but I’m curious how well it converts when tied into Klaviyo flows or sign-up forms.Have you had success linking TikTok ads or content directly to Klaviyo? What kind of strategies or integrations worked best for you — especially when it comes to capturing leads or syncing audiences?Would love to hear about any tools, workflows, or lessons learned from your experiences.

458

19 hours ago

minimizerContributor II

Display logic for BFCM banner

We have a BFCM offer launching soon and I’m trying to figure out a way to use display logic to get a banner to appear in our flows based on a date range. I can’t figure out a way to do it - does something like this exist? Thanks!

192

20 hours ago

User 1990Contributor III

Time stamped consent from klaviyo form - help needed please!

Hi Everyone, I’m really hoping someone can help. I’m sending over some email addresses that have opted in for marketing comms, and I’ve been asked to send over a time stamp of when each person opted in.Entries along with consent were managed by an online form. I’ve used the logic below and the time stamp seems to respond to when people signed up when I check their profiles - however my list is now 40 people short of the original opt in list and I can’t work out why! Can someone please help explain? Many thanks in advance for your help

233

21 hours ago

Jessica eCommerce BadasseryPartner