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Getting Started with Community

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Getting Started with Klaviyo

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11 topics
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Accounts and Settings

Accounts and Settings

697 topics
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Campaigns and Flows

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Analytics and Deliverability

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Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

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OdenContributor II

Integrations and Reviews

Klaviyo Shopify tags

Can anyone help me point out where can I find the Shopify Tag property in Shopify?😅It is not appearing in the integration section -Which is why (maybe?) it is not synced to Shopify>Settings>Customer data.I added the tag via flow -

ethankirkContributor I

Campaigns and Flows

Why are my abandoned cart emails formatting my product names like this?

I’ve recently switched to using Klaviyo, and am wondering why when starting an abandoned cart flow, using a template provided for woocommerce, the product names of my clients website are including these “<span>”sI’ve included a picture of the test email, as well as the formatting used on the dynamic block.Any help would be greatly appreciated, Thanks!

megest1994Contributor I

Campaigns and Flows

Order shipped flow is happening at point of sale

Hello, My order placed and order shipped flows are also sending to customers who are shopping at point of sale, which I don’t want. How do I customize this flow so that it is only triggered for online orders?

elaine1517Contributor I

Analytics and Deliverability

Hotmail Deliverability Issue

Hello! I noticed that all of our hotmail addresses are reporting as received and opened within the same minute on our recent campaigns. As one of these addresses is a founder of the company I work for, I know the email addresses are real and yet at least in the case of this address the emails are not actually being received. Has anyone experienced this issue or does anyone know of an explanation? Thanks in advance for the help!

megest1994Contributor I

Campaigns and Flows

Abandoned Cart Flow triggered for point of sale purchase

Hello, We just activated our Abandoned Cart Flow and have noticed that this flow has an issue where it is being triggered for customers who are shopping at the point of sale. How do I make sure this flow is only triggered for abandoned carts for online orders?

SK789Contributor I

Campaigns and Flows

abandon cart products not showing

Hi,I've created abandon cart and browse abandon flows. However, when I test there are no products showing. I’ve used the standard templates for this. Appreciate the help in advance. Thanks

supplementmarketing1Contributor I

Campaigns and Flows

Custom Button to Start Checkout with Subscription Product

I currently have a replenishment reminder flow that lets people who ordered a one-time product know that they are going to run out 7 days before they’re on empty. I have a custom button in that flow email that automatically adds whatever one time product they’re running out of to checkout. Here is the button that adds the one time product to checkout: {{ organization.url|trim_slash }}/cart/{{ event.extra.line_items.0.variant_id|default:'' }}:{{ event.extra.line_items.0.current_quantity|default:'' }}I want a second button that says subscribe now below ‘never run out!’ and I would like that button to add the subscription product (only) to checkout. Can someone please help me with what the link for that button would be? I am on Shopify checkout and I use recharge for subscriptions.

qqwweeContributor I

Developer Group

Email is not being send/flow is not being triggered

HI, I have used the createEvent api to create a new metric and I am using that metric as the trigger, however when I call the createEvent api to trigger the event, it seems like it does not reach the flow at all and so we do not get an email. Just to be sure the api to create and trigger an event is the same right?

HopesekNew Member

Lists, Segments, and Profiles

Not being able to Convert a segment into a list

Hello Klaviyo community,I am new to this platform and facing a bit of an issue,I already have a sign up form and a welcome series set live for a particular country. But I need to create ones that are international. So I created a segment that exclude that one country, and used it as a trigger for my international welcome series. However, I need to also use that same trigger for my international sign up form as well, which I am not able to do, as I have not found that segment in the options provided.I have read a bit on a solution for that, and found that I should simply import the international segment into a list in order for it to appear among the options. Here is where I found a problem !I could not find the option of Manage Segment > Convert to list in the top right corner. (Is there a solution for this?)

zrashdanKlaviyo Employee

Live training recordings

Recap Discussion: [Industry Expert] SMS Marketing Strategy (North America)

This post contains all resources related to our live training [Industry Expert] SMS Marketing Strategy (North America) Session Recording In this live session, we covered: SMS Sending Best Practices How SMS Fits in Your Marketing Strategy Use Cases and Examples of Effective SMS Strategy Here are some additional resources that may help you implement some of the ideas that we covered in this training: Understanding consent in profiles About US SMS Compliance Laws Understanding SMS Sending Numbers What is omnichannel marketing? GhostBed Case Study Guide to Multi-Step Forms Guide to Klaviyo SMS Conversations Feature SMS marketing best practices: 13 expert-tested tips for boosting engagement now The top 10 SMS integrations to un-silo text marketing and build better omnichannel experiences

OdenContributor II

Integrations and Reviews

Klaviyo Shopify tags

Can anyone help me point out where can I find the Shopify Tag property in Shopify?😅It is not appearing in the integration section -Which is why (maybe?) it is not synced to Shopify>Settings>Customer data.I added the tag via flow -

ethankirkContributor I

Campaigns and Flows

Why are my abandoned cart emails formatting my product names like this?

I’ve recently switched to using Klaviyo, and am wondering why when starting an abandoned cart flow, using a template provided for woocommerce, the product names of my clients website are including these “<span>”sI’ve included a picture of the test email, as well as the formatting used on the dynamic block.Any help would be greatly appreciated, Thanks!

megest1994Contributor I

Campaigns and Flows

Order shipped flow is happening at point of sale

Hello, My order placed and order shipped flows are also sending to customers who are shopping at point of sale, which I don’t want. How do I customize this flow so that it is only triggered for online orders?

elaine1517Contributor I

Analytics and Deliverability

Hotmail Deliverability Issue

Hello! I noticed that all of our hotmail addresses are reporting as received and opened within the same minute on our recent campaigns. As one of these addresses is a founder of the company I work for, I know the email addresses are real and yet at least in the case of this address the emails are not actually being received. Has anyone experienced this issue or does anyone know of an explanation? Thanks in advance for the help!

megest1994Contributor I

Campaigns and Flows

Abandoned Cart Flow triggered for point of sale purchase

Hello, We just activated our Abandoned Cart Flow and have noticed that this flow has an issue where it is being triggered for customers who are shopping at the point of sale. How do I make sure this flow is only triggered for abandoned carts for online orders?

supplementmarketing1Contributor I

Campaigns and Flows

Custom Button to Start Checkout with Subscription Product

I currently have a replenishment reminder flow that lets people who ordered a one-time product know that they are going to run out 7 days before they’re on empty. I have a custom button in that flow email that automatically adds whatever one time product they’re running out of to checkout. Here is the button that adds the one time product to checkout: {{ organization.url|trim_slash }}/cart/{{ event.extra.line_items.0.variant_id|default:'' }}:{{ event.extra.line_items.0.current_quantity|default:'' }}I want a second button that says subscribe now below ‘never run out!’ and I would like that button to add the subscription product (only) to checkout. Can someone please help me with what the link for that button would be? I am on Shopify checkout and I use recharge for subscriptions.

qqwweeContributor I

Developer Group

Email is not being send/flow is not being triggered

HI, I have used the createEvent api to create a new metric and I am using that metric as the trigger, however when I call the createEvent api to trigger the event, it seems like it does not reach the flow at all and so we do not get an email. Just to be sure the api to create and trigger an event is the same right?

HopesekNew Member

Lists, Segments, and Profiles

Not being able to Convert a segment into a list

Hello Klaviyo community,I am new to this platform and facing a bit of an issue,I already have a sign up form and a welcome series set live for a particular country. But I need to create ones that are international. So I created a segment that exclude that one country, and used it as a trigger for my international welcome series. However, I need to also use that same trigger for my international sign up form as well, which I am not able to do, as I have not found that segment in the options provided.I have read a bit on a solution for that, and found that I should simply import the international segment into a list in order for it to appear among the options. Here is where I found a problem !I could not find the option of Manage Segment > Convert to list in the top right corner. (Is there a solution for this?)

zrashdanKlaviyo Employee

Live training recordings

Recap Discussion: [Industry Expert] SMS Marketing Strategy (North America)

This post contains all resources related to our live training [Industry Expert] SMS Marketing Strategy (North America) Session Recording In this live session, we covered: SMS Sending Best Practices How SMS Fits in Your Marketing Strategy Use Cases and Examples of Effective SMS Strategy Here are some additional resources that may help you implement some of the ideas that we covered in this training: Understanding consent in profiles About US SMS Compliance Laws Understanding SMS Sending Numbers What is omnichannel marketing? GhostBed Case Study Guide to Multi-Step Forms Guide to Klaviyo SMS Conversations Feature SMS marketing best practices: 13 expert-tested tips for boosting engagement now The top 10 SMS integrations to un-silo text marketing and build better omnichannel experiences

msteinb23Contributor I

Accounts and Settings

Unpublished, untracked inventory products

My company sells handmade art and furniture. The majority of our pieces are made-to-order, thus we do not have a tracked inventory. We have a collection of in-stock pieces in inventory that are tracked. Those pieces end up published in the Klaviyo catalog, but the untracked ones do not… is there a way around this so everything publishes? Thank you!

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