Analytics

I want to add a custom metric or event in magento2. Is it possible? If yes, how can I make it. Problem statement:Currently I have subscriptions in my site. Where the users will subscribe for a product. So I have to get a count of revenue generated in that. So how can I add a custom metric or event for that? The below shown is the metrics which are available pre-defined in the klaviyo for magento. So in this, is it possible to add a custom metric. If so, how? 

DOES ANYONE KNOW IF https://glockapps.com IS A TRUSTED WEBSITE

I created the Klaviyo Product Review Flow - when the customer clicks on the review link, where does it take them to? AND, how do I view the feedback from the review ?

Does anyone know how to connect/integrate your google analytics to KLAVIYO

Hi!Is it possible to check how many subscribers use tablet PC?

Client Types are classifications that define the channel through which customers reach your site. A Client Type is different from Client Name, which is the exact browser a profile used (i.e. Chrome, Firefox, Safari, etc.).In the Analytics Dashboard, you can choose to produce cards that sort customer data by Client Type to monitor this over time. These client types are defined as:Browser Browser refers to individuals who open your email in a web browser tab. Mobile Browser Mobile Browser details the amount of users who open your email in a mobile browser. Other Other refers to those who open your email via embedded browsers in obscure mobile & desktop apps. None None m

Please excuse my ignorance as I am not a programmer, but I’m trying to add the Order ID to the PayLoad of the Webhook. I was able to see what the property was inside of Klaviyo, but it is saying that my Syntax is incorrect.Can anyone help me please! {    "email": "{{ person.email }}"        "order.id": "{{ event.id.extra }}"        }  

Hi all,Is there a tool/report within Klaviyo that you can pull out a time frame of all flows or a way of cross referencing to see if you could trigger multiple flows at the same time.For reference I spend most of my week doing audits on new clients and existing clients, i currently go into every flow that is live and map it into an excel spreedsheet to see where the customer journey might fall down.I.e my latest client has 8 post purchase flow for induvial products which is great lots of touch points but if i order from 4 flows i will trigger all flows not great end user experience when I receive 4 emails at the same time.Ideally I am looking for something that will tell me all of the live flows, all of the trigger points and all of the flow filters.Dave

Hi All, Is Revenue per recipient also tells us how much we can spend on lead gen ads? for instance last month our RPR from emails were $1.19, does that mean this is something we should spend on new subscribers acquisition via paid ads? Is RPR which klaviyo tells is after all the marketing expenses/taxes etc?Aplogise if i am confusing Revenue per recipient with revenue per customer, Klaviyo only shows RPR so i am assuming RPR is also Revenue per customer also? I have read this https://www.klaviyo.com/blog/revenue-per-recipient#:~:text=Revenue%20per%20recipient%20tells%20you,also%20help%20you%20get%20better. it doesnt tell if RPR is a right metric to use for projecting customer acquisition? Can someone please guide about this metric.

Hey! I want to see my best performing emails by revenue made from them. Is there a way to do this? Like a report or something I could create? Thanks!

if a contact click into "check out" page, does it distinguish a "active on site "  metric ? 

Hi all, I am wondering if anyone has any experience usng Validity/Return path for improving email deliverability. Trying to figure out if this service helps with ensuring emails land in people’s inbox vs spam. We are currently using own own decidated Klaviyo IP, but are wondering if paying for Validity’s services are necessary. I know that Klaviyo has something in place, but wondering if validity adds any value. Any insight on this would be greatly appreciated.  Thanks in advance!

We have been digging into the Klaviyo analytics recently and have found some results which seem strange, so I wanted to reach out to this community and see if others are experiencing the same results. The analytic is question is “Active on Site”.  When we compare Klaviyo “Active on Site” to Google Analytics “Users” metric we see about a 1:7 ratio.  This means if Google says we had 10,000 unique users (NOT sessions) on our site in one day, then Klaviyo will typically report approx 1,400 “Active on Site” events in the same day. According to Klaviyo, this is how their tracking system works: “When you add Klaviyo's web tracking to your site, we only track the browsing activity of "known browsers" — i.e. browsers that have visited and engaged at least once before. Klaviyo will not track anonymous browsers.”Given the fact that Klaviyo only tracks “known browsers” it makes sense that their visitor count would be lower compared to Google Analytics, but it seems strange that it

Hey there! Just wondering if anyone else uses a 3rd party deliverability service like Validity or SparkPost to certify your IP addresses for safe sending?  What are the benefits you see from using this service?

Hello,In addition to my eshop, I have a physical store.With an API request I would like to add the products purchased by the customer in the store directly into his Klaviyo properties.The ideal would be to display it in the same way as for the customers of my woocommerce (with a collapse) 👇 I've read the developer's doc but there is nothing specific about it ... Do you have any idea how to do this?Thank you,

The time it takes to warm up a dedicated sending domain varies for each sender. Depending your list size, it can take up to 30 days to fully warm your dedicated sending domain. When you first set up a dedicated sending domain, it is recommended that you just have the high engagement flows (welcome series, abandoned cart, and browse abandonment) running for a few days. Once you are ready to send your first campaign, make sure you send to a highly engaged segment and aim for 30% in open rates. Afterwards, the subsequent sends should strive for 20%+ open rates.  For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infras

In our Klaviyo setup we are running a/b tests on signup forms. Is there anyway to have a signup form also get marked on a profile.

Hey, so I’m working with this new client. And this client does live events and the booking happens through Eventbrite. Now, the problem is that I can’t see the "placed order" option in the dashboard. In fact, there is no other option other than "active on site". Why so?

Anyone else seeing issues with gmail opens and/or deliverability? Open rates for our welcome email dropped drastically on gmail addresses around the end of January, but all other domains are the same. I’m thinking there might be deliverability problems, and I’ve had a few cases of people our organization getting the welcome email in their spam folder. We use the ksd1.klaviyomail.com, and I have seen a few of our IP addresses show on blacklists (though not major ones).

I recently changed my hosting server and now all our klaviyo emails are going to spam. Even emails like welcome, abandon cart flows etc are ending up in spam when it previously didn’t used toOur open rates have dropped dramatically. Is there anything I need to do to fix this issue? Should I re-verify the domain and hosting on klaviyo? 

Hello we have completed the Facebook integration successfully. The lead ads are live and the first contacts have signed up, unfortunately we still can't see the metric "filled out lead ad" in our account.What could be the reason for this?

HelloI’ve recently migrated to Klaviyo from other ESP. I haven’t sent any campaigns yet, only the core flows. But the emails are landing in the spam folder, and the recipients are receiving this error. What could possibly be the issue?  Be careful with this message. 

I am currently having issues with the added to cart analytic showing just like many others!I followed all the steps with adding “viewed product” and as well as “added to cart” via by class. Also my code for my theme doesn't go by “product.liquid”, but “main-product-liquid”. Not too sure if that makes a difference. Also not too sure if I need to take out certain strings within the class element or if I should just keep the full string. I added screen shots in regards to my code. Please let me know if there are any adjustments I need to make.    

Hello,I’m having some issues with getting the add to cart metric to show up on my analytics.I have successfully added the “Viewed Product” and “Active On Site” Metric, but now i’m struggling to get the “Add To Cart” metric to show up.I’ve followed Klaviyo’s step by step on finding the ID and replicating the Shopify stores ID snippet to the coding side of Shopify. The Metric still does not show up.Any advice? Thank you!Lee

Hi Klaviyo Team, Before I start my question, here are the things that might help me explaining and klaviyo team answering the question. We are using optimonk for lead capturing.Our main sources of traffic to our store is Organic, via facebook ads, Google ads, advertorial.My question is - I need to understand email subscribers, by source of acquisition? Are we getting mainly from paid ads? or social organic, or Google organic? how much each subscriber spend on average in their first transaction, and how much. they spend over lifetime. (do you guys suggest exporting our newsletter list and accept marketing list which will give me their LTV? This data is important for us as we want to start with lead capturing campaigns and would want to know how much we should spend on acquisition.  While finding the answer to above questionsI was looking at