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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,534 Topics
  • 9,896 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3534 Topics
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Contributor III
zoecccpContributor III
asked in Campaigns and Flows
Editing a Flow whilst live, or clone and rebuild then switch?

HelloI’m planning to make some significant changes to a post purchase flow that I currently have live which will take some time to do.  Am I best cloning the existing / starting from scratch, or can I just set the existing one to Manual mode, make all the changes then update status to Live again?Appreciate any advice!  Thank you :-) 

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Contributor I
14 days ago
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Contributor I
ch2020Contributor I
asked in Campaigns and Flows
Shareable Campaign Web Link

Hello, I am possibly transitioning from Mailchimp. I normally create an email campaign that I use as a weekly newsletter that I send out to my customers. I would then take the campaign archive link and use it in text messages to drive other customers to the same newsletter. How can I do this in Klaviyo? I want to create an email campaign and then link to the completed web document via text.  Thanks!

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Contributor I
14 days ago
K
Contributor II
KenedyContributor II
asked in Campaigns and Flows
Klaviyo Specialists or Experts

Good afternoon Community, Ken here from Toronto!We are looking to improve our email marketing and I just wanted to reach out to the community to know if anyone has any resources about how to contact experts or consultants who could hear our plan, help us out with professional services (set up and training, etc)Really appreciate support from anyone, Thanks

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In the Inbox
Partner - Platinum
14 days ago
A
Contributor I
Abraham_khanContributor I
asked in Campaigns and Flows
custom property and flows

I’m trying to create a custom property for _timezoneStart and also implement it into a flow for events, how can I go about this, I would appreciate the community suggestion toward this.

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Contributor I
14 days ago
K
Contributor II
KenedyContributor II
asked in Campaigns and Flows
Welcome Series

Hello, When setting up my welcome series, i usually have 2-3 emails. The second email is an email that should go out to customers who havent placed an order after receiving the first email, i set the condition to “Has placed orders ZERO times since starting this flow”, however, i noticed that Klaviyos welcome flow template has it set to “Has placed orders once over all time” and then uses the “No” branch to send the second email,  Mine Klaviyo My question is: What are the implications or mine VS Klaviyos, from your experiences, which is better? Thank you, 

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Partner
14 days ago
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Contributor I
simmenflContributor I
posted in Campaigns and Flows
Cleanest way to create groups of flows and ensure people are only in 1 at a time

We have 8 main products, and for each of the 8 products we have dedicated flows for abandoned cart. I want to make sure that if a user is currently in one of the abandoned cart flows, that they can't trigger another one. I am looking for the most elegant way to achieve this.I could just in each flow exclude the other 7 flows, but it's easy to make mistakes that way. I thought of setting a custom property, e.g. "Currently in abandoned cart flow = true" (and then set it to false at the end of the flow), or "Last abandoned cart flow date = today". However, the problem I've run into is that if I set any of these as a filter for the flow, then it will also exclude the flow that sets the property from sending further emails. My understanding is that any of the flow profile filters apply retroactively, so even if the flow is already in progress, once the user gets tagged as part of the flow, the remainder of the flow is halted. The only other solution I could think of was to not set it as a f

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S
Contributor I
15 days ago
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Contributor II
CraftyOneContributor II
asked in Campaigns and Flows
Birthday flow based on month not specific day.

Hello and thank you all in advance for any help. We are wanting to set up a birthday flow for a free monthly item with purchase. We currently collect user birthdays as a profile property, but when creating the flow we want the email to send based on their birth month, not their specific day (as the free item is good for them to use throughout the entire month their birthday falls in, we don’t want someone receiving it late in the month). So, if someone is born in December we’d like them to receive the flow on Dec. 1st regardless of which day they entered as their birthday. Would this require a separate segment for each birth month, and then a separate flow for each birth month? Or is this something that can be done with a date triggered flow?Thanks so much.

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L
Contributor I
16 days ago
Konic Group
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows
Abandoned cart flow when customers' cards are out of money or the payment gate doesn't accept these cardscards?

Hi,I have a question related to the abandoned cart flow. Our abandoned cart flow works well, it simply reminds people to do the next step if they ever forget.  But lately, my boss says he’s concerned about the cases related to not just forgetting, but there are some payment errors on the customers’ side like their cards are out of money, or the payment gate doesn’t accept their cards.  I need to optimize these cases and honestly, I don’t know where to start. Can you guys give me some suggestion? I would appreciate it! We sell on Shopify and Klaviyo is our Email Service Provider right now.

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Konic Group
Problem Solver I
16 days ago
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Contributor I
NikaSContributor I
asked in Campaigns and Flows
Targeting subscribers how are in more than one group

I have a question regarding “do not send to” option in campaigns. When I’m sending a newsletter to group A and then put do not send to group B, if a person is in both groups, will they receive the newsletter or not? If they are in both groups, I don’t want them to receive it.

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JessFosnough
Expert Problem Solver IV
17 days ago
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Contributor IV
Paul from Concise DigitalContributor IV
asked in Campaigns and Flows
Can't see this email? {% web_view 'Open in your browser' %} .

Just a question that I cannot find in any other resources.Does anyone know how the variable below is used? Do the campaign or flow need to be active before it is able to link to a URL that opens the browser. I am just getting a placeholder when I test this variable. Bearing in mind the template I am using is is not published and I am on a free version.Can't see this email? {% web_view 'Open in your browser' %} . Thanks for your help in advance.Paul

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S
17 days ago
L
Active Contributor II
LaurentActive Contributor II
posted in Campaigns and Flows
Optin to various Flows - looking for an easy way

Hi, On our website, we are implementing Drops everyday. Every week, we send to our client an email with the upcoming drops and they can decide to receive an alert by email. This is how it looks like : Below is how we dot it and I’m looking for an easiest and fastest way :We add a property when the user click on an image ({% update_property_link 'drop_sezane_1' 'yes' 'https://omaj.fr/pages/confirmation-de-votre-inscription-au-drop' %} We create a segment with everybody with this new property We create a flow triggered when you enter the previous segment. And the email is sending on a specific day of the week. And we do all that every Monday for the rest of the week for example. The main problem is that it takes a lot of time, it’s really manual and it can create errors.Maybe a solution would be to create one property (called Drop for example) and add various values (with the name of the drop, or the date) Or maybe there’s another solution that I did not think about. Thanks a lot for you

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Active Contributor II
17 days ago
E
Contributor I
erdaContributor I
posted in Campaigns and Flows
issue with Review link

I am trying to set up a review flow and when sending a test email the link just goes to the product page instead of the reviews link. the current link was automatically included when I initially set up the flow and if I copy and paste the review link for a specific product it will only go to that certain product when it needs to go to the acutal product a customer bought. please helpthanks    

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Contributor I
17 days ago
2
Contributor IV
2002faqContributor IV
posted in Campaigns and Flows
Discount based on Segment in campaign

I am looking for a way to set up a campaign that will send a different discount code based on the user list or segment membership. so members of segment 1 get a 10% discountmembers of segment 2 get a 20% discounteveryone else get a 5% discount Thank you,Steve 

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Contributor IV
18 days ago
K
Contributor I
KowlinContributor I
asked in Campaigns and Flows
Smart Send Time

How do I stop an exploratory Smart Send time feature? I wanna check the its report. But its says that it’s still sending. 

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L
Contributor I
18 days ago
L
Contributor II
LidgerizContributor II
asked in Campaigns and Flows
Abandoned cart product block not showing title

Hi there, Ive created a table as per klaviyo instrucutions but I’m struggling to get my abandoned cart product block to show the product title, its giving me the image and the price but not the title, very furstrating! the metric is fine - its pulling through from shopify , all dispaying nicely. this is the code im trying: {{ event.Name }} - this bit of code isnt - ive tried other things like product title etc - still no joy! {% currency_format event.Price %} - this is working  

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JessFosnough
Expert Problem Solver IV
18 days ago
D
Contributor I
dyzContributor I
asked in Campaigns and Flows
Why are my Flows Sending 30-40 Minutes Late?

I’m trying to configure my email flows for order confirmations. My other flows are also delayed all consistently 30-40 minutes after the order is placed. Even though my other flows have the same issue, it’s not as critical to my order confirmations.I had created a support ticket in which Klaviyo support told me I must add my draft status as well from Woocommerce, but this created even more problems and now order confirmations are being sent out to even users who never fully checked out. I’m unable to revert this as my support agent seems to be working responsive only at 12AM my time.How can I get this delay down to under 10 minutes? There’s no split triggers. Only the placed order metric and a trigger filter to exclude orders containing text of a specific coupon code.

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Contributor I
18 days ago
D
Problem Solver III
dartacusProblem Solver III
asked in Campaigns and Flows
Campaign layout badly broken when viewed in Outlook

Hi,We are having a problem with a section of an email campaign that uses two splits of 2 images, with a single image in between.On most email clients it is fine, however on Outlook it is badly broken. The images seem to be escaping their boundaries (I assume this is a flex layout rather than an old-style table) and force the rest of the content out to be too wide. I have attached two images to illustrate this.How do we craft campaigns so that we can achieve the target layout on Outlook? We can’t send it out like this.Many thanks,Gareth(Win 10, Outlook version 2407 - not the latest I know, but many of our users will be using it)Target layout, this is what we want it to look likeBut this is what happens in Outlook... 

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Problem Solver III
18 days ago
B
Contributor I
Busra SahinContributor I
asked in Campaigns and Flows
Exclude the specific products from the product feed

Hello,I want to exclude certain products from the product feed. For example, Jewish brochures, I want to exclude 1-2 more products in addition to this, such as not showing these products in the user’s email.My clients use Shopify btw. How can I do this?

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stephen.trumble
Community Manager
18 days ago
E
Contributor I
Ethan YContributor I
asked in Campaigns and Flows
Failed to send email after users submit pop-up form each time.

​Hi team, I have some products that their price need to be hidden until user submit a pop-up form.The Klaviyo pop-up form I am using now is triggered by clicking a button.Then I have JS code to control it’s submission and change the URL to display product price.(in a .liquid file, it will check if the url contain some values.  If yes, show price.) Now, What I would like to achieve is sending an email after users submit the form each time.The email will has a link to the product and show its price directly. I have tried set up a flow in Klaviyo.However, it only works sometimes.Please see below.  Is there anything wrong?Could you please advise me how to implement the requirement? Thank you very much for your help. Best regards,Ethan​

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stephen.trumble
Community Manager
18 days ago
T
Problem Solver I
TcapyattProblem Solver I
asked in Campaigns and Flows
Email display in Gmail desktop not consistent with Klaviyo

I’ve been building a new template for a client.I was experimenting with different line spacing for body copy vs headings in the template Styles section.However when sending previews / test emails, I was seeing that the line spacing was appearing far too large in the headings. There’s a big padding section below the headings which I just can’t seem to remove.I attempted to revert to body copy / ‘normal’ text throughout the template and remove all Heading formatting - but the Heading formatting seems to be stuck and now I can’t remove this additional padding.I am seeing the display issues particularly in Gmail (Chrome browser), yet the email is rendering OK on mobile.At this point I would like to revert to an earlier version of the template when the padding in test emails resembled the email editor more closely.But I can’t seem to remove the formatting. Hoping someone can help! Many thanks in advance. 

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chloe.strange
Community Manager
19 days ago
L
Contributor II
LidgerizContributor II
asked in Campaigns and Flows
profile filter logic for abandonment flows

Hi Im wondering what the best practise is for the logic for excluding people from entering browse, cart and checkout abandonment flows. these are pretty standard profile filters for browse abadded to cart zero times since starting this flowcheckout started zero times since starting this flowhas not been in this flow in the last 30 dayshas not placed order in the last 30 dayshas not placed order since starting this flowBut my question is,  should you use “and” logic or “or” logic different people seem to suggest different things…. but it seems to me it should be “or” logic….any advice would be most appreciated.Thanks 

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L
Contributor II
19 days ago
A
Contributor I
Ameera CreationsContributor I
asked in Campaigns and Flows
unverified sender

Hi, When someone sign up to my pop up form they are added to a flow . They get emails from me . But in the emails they receive under the subject line it’s written “unverified sender” . What’s that and how to fix that issue. I was migrated my list from systeme.io . But the list that i am using now is new . And the list that i migrated from systeme.io is deleted.  i saw article in this topic but i am nothing getting clear answer 

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K
19 days ago
R
Contributor I
ryanevContributor I
posted in Campaigns and Flows
Feature Request: Dynamic Sender Email Address

We would like the ability to send emails from a dynamic sender email address, instead of having a fixed from address per flow / campaign.Our use case is we want to send an email that appears as if it’s coming from a customer profile’s assigned account sales rep’s email address vs. a generic marketing email address.Ideally we would specify the assigned account sales rep in a custom field of a customer’s profile. And if the custom field is empty, the email would have a generic fallback from email address.This is how customer.io supports this functionality on their platform:Create Multiple From Addresses | Customer.io DocsHopefully Klaviyo can release similar functionality soon :)

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Contributor I
20 days ago
B
Contributor I
Busra SahinContributor I
asked in Campaigns and Flows
Browse abandonment - Trigger Filters

I added a Trigger filters to the Browse abandonment flow. I added a product trigger like Namedoesn't equalChoosing a Congregation That is Right for You (12 pk). If a user reviews this product (Choosing a Congregation That is Right for You (12 pk).) and another product, will he receive a Browse abandonment email? Or will he not receive any emails due to this rule?

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Contributor I
20 days ago
D
Contributor I
Dee LTContributor I
asked in Campaigns and Flows
Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date.  We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up.  Is the shipping confirmation part of this flow, or is it it’s own flow?

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D
Contributor I
20 days ago
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