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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,681 Topics
  • 10,339 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3681 Topics
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Contributor I
OHB911Contributor I
asked in Campaigns and Flows
Help with scenario that is not working as expected

I have a form on my website allowing users to share their email address to be emailed a free guide.To do this I am using make.com and I have set up a webhook in the form allowing the email address to be passed into the scenario. I can confirm that part is working fine.The problem I am facing is that if a users email address (mine for example) already exists it can’t create a new profile, which I understand. To combat this, I added a ‘List profiles’ step to pull all users, then a router so that if the email address already exists, add them to the list so that they get the email from a flow in Klaviyo, or alternatively create them a profile. I can’t seem to get the filter “if already exists’ correct.Has anyone had a situation like this before? I feel this is a really straight forward task that is proving a nightmare. It’s worth noting, if there is any easier way to do this, please do share as I would rather do this right than make my method work if it isn’t best practice. Any help would

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ebusiness pros
Partner - Silver
8 months ago
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Contributor II
tanyalContributor II
asked in Campaigns and Flows
Hide content by country? Best practice for Campaigns

Hi there, We have just started selling our products to customers in a new country, and I would like to make sure the links in my emails take the customers to the page in their currency. I saw the guide where you can show content to customers in a certain country ex. person.Country == “United States”. This works when we only want to show content to 1 particular country.However, is there a way to hide a block from one particular country, and show it to all other countries? Ex. if you sell to 5 countries and want to hide some of that content from just 1 of the countries, what would be the best way to do it? Is there a particular condition, or would the best way to do this be setting up a duplicate campaign?Thank you for your help!

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JessFosnough
Expert Problem Solver IV
8 months ago
T
Contributor I
The Garden MarketContributor I
asked in Campaigns and Flows
INCORRECT PRODUCT SHOWING IN ABANDONED CART

Hi, I am not a coder not did I input any coding or URL into Klaviyo app used through Shopify. I have noticed that one product is displayed in every single flow sent to customers who have abandoned their cart. It is not relating to the product they have abandoned and it is the same product in every email?I cannot find any settings on the app I am using via Shopify and I have no idea how to fix it? Please help!

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Bobi N.
Partner - Platinum
8 months ago
M
Contributor I
mr1kaiContributor I
asked in Campaigns and Flows
Is there an Event Variable for Stock Levels?

Hi, I was wondering if there is an event variable to display the stock level of certain products so that I can include these in my cart flows to increase scarcity.The picture attached is the sort of code I am looking for: 

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rob36
Partner
8 months ago
M
Contributor I
MiltonEusContributor I
asked in Campaigns and Flows
Is there a way to automate flow creation

Hello there,  I’m trying to setup a flow on klavyio, products are synced thanks to the Shopify integration but i also have my own app where i create custom metrics, lists, etc … . My problem is that in my app, i create a list and an event everytime certains conditions are met, I need to be able to automatically create a flow based on the metric (custom event saying that my preorders have pass 50% of the preorder objective) and my list (containing the users who manifested an interest towards this product), I cannot create flows myself for each list because there are a lot of products and that would be really time consuming, so here’s a way to do this or am i doing something wrong ?Thank you ! 

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M
Contributor I
8 months ago
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Contributor I
bunnybContributor I
asked in Campaigns and Flows
How to add the variant image as dynamic image in a abandoned cart flow?

Hello,I use Shopify and I am trying to create the Abandoned Cart flow, however when I add the dynamic image variable, it’s pulling the product’s first image, and not the variant image that is actually added to the cart. Does anyone know if its possible to populate the variant’s image so I do not confuse the recipient? I am using the variable available in the Help Site and from the event trigger info: {{ event.extra.line_items.0.product.images.0.src }}

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D
Contributor I
8 months ago
D
Contributor I
Danielle NZContributor I
asked in Campaigns and Flows
Stop Flows from sending when product is Out Of Stock

Hello! Has anyone had success in pulling through stock levels/inventory through to Klaviyo from Big Commerce so we can exclude flow emails from sending out when products are out of stock?  This would be great for Abandoned Cart, Price Drop, etc. Potentially through custom API? Thanks heaps!

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S
Contributor I
8 months ago
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Contributor II
BjörnatureContributor II
asked in Campaigns and Flows
Voucher code with condition

Hi folks,I would like to ask my customers for ratings for trusted stores.However, I wonder how I can check this?If I send the mail within the flow and tell the customer that they will receive 10% off their next order if they leave a review, then I wonder how I can check this. Is it even possible?Thank you for your help. RegardsBjörn

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bluesnapper
Partner
8 months ago
K
Contributor I
KelvinContributor I
asked in Campaigns and Flows
Dynamic Codes in Campaigns

Hi, do dynamic codes work in email campaigns, like they work in flows? Or campaigns can only work with static codes?

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bluesnapper
Partner
8 months ago
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Contributor I
GinaXContributor I
asked in Campaigns and Flows
Looping mail service flow

We aim to establish a customer email service that enables subscribers to receive recurring emails every two or three months. These emails will serve as maintenance reminders to recharge the batteries of the rechargeable products the customer have purchased from us. So far, I have been unsuccessful in finding a solution that automates the looping of this one email.

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Contributor I
8 months ago
S
Contributor I
StakelumsContributor I
asked in Campaigns and Flows
Blurry Static Product Images in Outlook

I’m having an issue with our Static product images in Outlook. When I view the test newsletter in Outlook all of the product images look blurry but in Gmail they are perfect. Any ideas why this would be happening?Outlook blurry images 

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E
Contributor I
8 months ago
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Active Contributor IV
GV123
asked in Campaigns and Flows
Email market for out of season, seasonal products??

My potential client sells specialist wolly jumpers with a connection to a unique heritage. Their sales are quite seasonal. Most of their business is conducted in Q4.Their database is 20% European and 80% American.They currently send 2/3 emails per month - all promotional.I was advising them that they could and should be sending a lot more to more targeted segments.They seem to be of the opinion that they don't need to send that much as they don't want to be annoying people who are months away from being in the market for a wolly jumper.Quote for context: “We don’t want to be sending people from Miami emails about wolly jumpers in summer”I still think they can send some valuable emails. As they basically have no story based emails in their arsenal.Wondering if anyone else has worked with a seasonal product, and more specifically what the strategy is in the off season?

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G
Active Contributor IV
8 months ago
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Contributor I
ThomasNKContributor I
asked in Campaigns and Flows
Send follow-up email IF they have clicked, not working

Hi everyone, I’m making a flow where an email is sent every time someone signs up on a Facebook Ads sign up form.This first email is working correctly. However, I have a condition set up so that a second email is sent only if the person clicked on a link in the first email, for some reason this second email is not being sent. These are the stats from yesterday. From what I can tell the first email has a “click rate” of 5 but the second email (on the left) is not being sent. This is how I have the condition set up.Any idea what might be wrong? 

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bluesnapper
Partner
8 months ago
A
Contributor III
AnnaEContributor III
asked in Campaigns and Flows
Personalisation and Dr, Mr etc

How do I prevent a person’s title - eg Mr or Dr, etc - appearing in a personalisation field? Eg, if somebody has their name as Dr Shirley Smith, adding a first name personalisation would end up with ‘Hello Dr’ instead of ‘Hello Shirley’.

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Casperackermann
Problem Solver III
8 months ago
S
Contributor I
smcwherterContributor I
asked in Campaigns and Flows
Best Practices for Staying Organized

Hi there! We just finished our warming process and are ready to switch over our email campaign sending to Klaviyo, but we’re having some issues keeping everything organized. In our previous email client we could put campaigns into folders to keep them neat. I know that Klaviyo has the ability to tag and filter, but it seems like that’s not the best way. Maybe we just aren’t used to it, but wanted to see if anyone has any tips on this and how to keep your images/assets organized as well. 

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S
Contributor II
8 months ago
Z
Contributor I
zsuContributor I
posted in Campaigns and Flows
Adding review link into an existing flow

Hello!I've already given up on reviewing multiple products in one email, I would settle for reviewing just the first product. However, it simply refuses to work. When I preview it, it looks fine. Even when I send it as a test, it navigates there and looks good. However, when I do a test purchase and the email comes that way, the product image isn't there, and no matter how much I click on the stars, it doesn't navigate to the review page. Why? What am I doing wrong?

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kaila.lawrence
Community Manager
8 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Campaigns and Flows
Is there a way to automatically suppress Sunset recipients who didn't engage?

I set up a flow to remove thousands of unengaged profiles so my client wouldn’t have to include them in billing.But chose the wrong rule at the end of the flow, so it hasn’t actually suppressed them...It was the closest option to “suppress” I could find, and of course I presumed that Klaviyo, the leading ESP, wouldn’t encourage me to do a Sunset flow to clean my list without mentioning that for the “automation” to work, there would be parts of it that were NOT automated and must be done manually.Went to ask the community how to make it automatically suppress and only then learned from 2 posts  that such an option doesn’t exist.Let me check the date… yep, it’s 2024.Have I missed something??? Is there truly no automation that unsubscribes contacts without my participation??And is there a way I can find the contacts who’ve already passed through so I can turn them into a list and suppress them?Posts I reference:Apologies if this post reads as frustrated and cynical. But I am incredulous,

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bluesnapper
Partner
8 months ago
L
Active Contributor I
LM0721Active Contributor I
asked in Campaigns and Flows
Adding Past Profiles - after adding an email to an existing flow

Hello!We currently have a Post Purchase ”Care Guiide” flow for one of our best selling collections, and this has been running for over a year and a half. There’s currently one email in the flow (and it goes out 50 days post fulfillment - with the trigger being “has placed order in ** collection”)We’d like to add a second email to this flow in the next few weeks, but would like to have this go out 180 days post fulfillment. Now my question is, i see that you can select the action “add past profiles”. Can someone confirm with me that if i select add past profiles, people who already received email 1 of this flow, would then go back into the flow and receive email 2 (180 days), once they’ve hit that timing period. Say they purchased this sofa 100 days ago, they received email 1 and now they only need to wait 80 more days to receive that second email?Thanks in advance!

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L
Active Contributor I
8 months ago
L
Contributor I
lncusterContributor I
asked in Campaigns and Flows
Smart Send Time Scheduling

Smart sent time scheduling NEVER appears to work for me. I select the day and select to use the focused time to send.   But then after it is done scheduling, the day and time are COMPLETELY different. I specifically asked for the 13th. NOT the 12th. I already have an email going out on the 12th. I end up having to wait to schedule my email until the day I want it to send, which completely defeats the purpose of scheduling emails in advance.  Any idea why it does this??

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stephen.trumble
Community Manager
8 months ago
S
Contributor III
simonbContributor III
asked in Campaigns and Flows
Inserting Past Profiles into a dynamic Flow.

Issue.  We had our ad agency change the wording of one of our items in Shopify without informing us, resulting in a flow trigger not firing and 53 of our prospects not entering a sales flow.I am trying to figure out how to get these past profiles into that flow.I have created a segment with the 53 profiles in it. Then I cloned the flow and attempted to have that segment go into the top of the flow, but for the life of me, I can't find a way/ trigger to initiate that action.Any advice welcome

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stephen.trumble
Community Manager
8 months ago
V
Contributor I
valuesbasedlifeContributor I
asked in Campaigns and Flows
Sent campaign, zero delivery rate

Hi all, I’m completely stumped so I hope that you can help. On Friday I sent a campaign to a list and it says “sent” but nobody received it. Not like emails were skipped, like none. Zero.This morning I cloned the email and sent it, exactly as I did, and it was delivered. Yikes!What could have happened? Is this my fault? Or Klaviyo? How do I make sure this never happens again?Photo attached of the first email that had zero sends and the second that sent correctly. I didn’t do anything differently on my end that I’m aware of. Thanks for your input, Gillian  

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bluesnapper
Partner
8 months ago
M
Contributor I
michaelchangContributor I
posted in Campaigns and Flows
Help with creating flow for short term rental

Hi there,I am trying to create a flow for my short-term rental guests that will only trigger on the date of check-out. So what I did so far is create a Custom Property named “Check-out date” and used it as a trigger in the flow. But it’s not triggering for some reason. (Please see attached image) Could you please tell me what am I doing wrong, PS. I want it to trigger on the day of check-out at 11 am EST. Thank you! 

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M
Contributor I
8 months ago
F
Contributor I
federicolugliContributor I
asked in Campaigns and Flows
Create Trigger for Order delivered

Hi guys, I need to contact my customers once the product arrived, is there the possibily to create a custom trigger to contact my customers after the product has been arrived? Thank you for your attention,have a great day,Federico, from Italy

16552
K
Contributor I
8 months ago
N
Contributor I
Natalia001Contributor I
asked in Campaigns and Flows
Setting up the webhook for segment of users "active on web during 45 days"

Hello everyone, I’m trying to set up webhook with these conditions:For all users active on web during last 45 days Webhook sent every Saturday. As a response to webhook our web returned the data with personal recommendations as separate event which triggers the actual email flow.But it seems like it’s impossible to set it up. It’s not possible to set it up with segment because I want to send this email to all users in this segment. Creating live segment is not supported by Klaviyo - “Contacts can only receive a segment-triggered flow once. If someone is removed from a segment and then re-added to that same segment, they will not re-trigger the flow.”. So no way to do it it like that.  When I choose metric “active on web” as a trigger and choose delay Saturday, it’s kinda impossible to make it send only one webhook for people who was on web multiple times during this week. Because I want to send it on exact day of the week - Saturday. And condition “was not in this flow in last X days”

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N
Contributor I
8 months ago
A
Contributor I
Adiorzel12Contributor I
asked in Campaigns and Flows
Dynamic coupons for Shopify POS

When creating dynamic coupons in Klaviyo for Shopify they are assigned only to the online store channel. You can later go into Shopify and manually other channels for these codes.Is there a way to pre-define this inside Klaviyo? 

1281
StefanUE
Expert Problem Solver III
8 months ago
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