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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,680 Topics
  • 10,339 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3680 Topics
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Problem Solver III
dartacusProblem Solver III
asked in Campaigns and Flows
Getting coupon codes dynamically from a URL or API

Hi,I’m aware that there’s been activity surrounding this issue on WooCommerce, but wondered if it’d been tackled for custom integrations.tl;dr - in Klaviyo emails, can we get a coupon code dynamically at send time from our own web service, providing a customer ID as an argument?Many thanks,Gareth- o O o -Detail:Back ages ago when I handled all emails myself, I had a class that created single-use, customer-locked coupon codes with expiration dates. When I was generating emails, the process would call the class, get a code, and include it in the email.We’re now looking to incorporate the same logic in a Klaviyo flow. We can do 90% of it just fine - import a list of single use codes as per documentation etc. Problem is we’d like them to expire three days after the email is sent. This means either that when the email is sent it needs to make a call to my server to say ‘please expire GXC34567dfghj in three days time’, or, much simpler, just request a 3-day-lifetime single use customer-locke

2072
D
Problem Solver III
8 months ago
A
Contributor I
Adam-SContributor I
asked in Campaigns and Flows
flow for when customer request to reset password

I want to create a flow for when customer request to reset password in shopify. I dont know how this will trigger in flows. Can someone help me with this.

2041
stephen.trumble
Community Manager
8 months ago
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Active Contributor I
LunaFr11Active Contributor I
asked in Campaigns and Flows
Text Only and links

Can I add 1 or more links to my text only emails? what are the best practices here? Thx!

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DavidV
Partner - Platinum
8 months ago
J
Contributor IV
JaneImpelidoContributor IV
asked in Campaigns and Flows
Dynamic Product Blocks Keeps Repeating

Hello there! I would like to ask for some help with our dynamic product blocks keep on repeating multiple times around 8x even though the product that’s only shown in the event metric is only 1. I attached photos for reference. I would appreciate fast solutions and recommendations on how to fix this. Thank you so much.  

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sonomaemail
Problem Solver III
8 months ago
T
Contributor I
ThirtySixxContributor I
asked in Campaigns and Flows
Flow Filter not working - Person that purchased is getting emails for non purchasers

I recently set up a new coupon welcome flow that has a conditional split at the beginning. People that HAVEN'T purchased get a coupon code and some emails to drive the purchase. People that have purchased get a standard welcome email. However, someone that DID make a purchase after entering the flow is continuing to get the welcome flow. What is wrong with my setup that it isn’t removing people when they purchase mid flow? I was under the impressions these filters only need to be applied once and people will be removed when they meet the condition later.  Troubleshooting notes:I verified that the user used the same email to purchase and enter the listusers purchased at 2:53pm and received the next email in the flow at 6:56pm so there was plenty of time for them to be removed from the flow  

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In the Inbox
Partner - Platinum
8 months ago
D
Contributor III
DonniebrascContributor III
asked in Campaigns and Flows
Campaign with abandoned Cart, Checkout link not working

Hello together,I have activated my flow for the canceled shopping carts.Unfortunately, this does not send to the previous abandoned carts, but only from now on. Therefore, I have now simply created a segment for the old ones and would like to send a separate campaign to the abandoned carts from 4-5 days ago. (From now on it runs automatically through the flow)Unfortunately, the {{ event.extra.checkout_url}} URL on the button does not work. The button remains unclickable in the mail. I think because it was not started properly via a flow. But via a campaign. (But the criteria for the segment are the same as for the flow)Can someone here give me the link how the customer gets to his correct last shopping cart?Thank you very much

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bluesnapper
Partner
8 months ago
C
Contributor I
curiouscalamansiContributor I
asked in Campaigns and Flows
A/B Test Post-Purchase Flow in Shopify

I have created a post-purchase flow in Klaviyo with three emails, which include: Order confirmation  While you wait  Reminder to get started to use product For each email I am A/B testing. I want to understand the following: How do I integrate this flow and A/B testing into Shopify? From what I have read the only option right now is to copy/paste the HTML for the email template from Klaviyo to Shopify but this means there is no A/B testing available for the order conf? If I want to A/B test is my only option to use a standard order confirmation (no A/B test) and then have the remaining triggered in Klaviyo for the user to receive (this I can A/B test)?Any suggestions or input would be helpful thank you! 

895
DavidV
Partner - Platinum
8 months ago
A
Contributor I
Adam-SContributor I
asked in Campaigns and Flows
Flow for when customer request to update their payment method

I want to create a flow for when customer request to update their payment method in shopify. I don't know the trigger for this. can someone help me with this.

942
Kat Mofokeng
Problem Solver III
8 months ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows
WooCommerce referral code integrate with klaviyo

Hey! I'm looking to integrate a referral code in my post-purchase email flow. Where customers can give 10$ to a friend and when the friend makes a purchase with this code, the customer also receives a 10$ discount. Is there any WooCommerce plugin I can use that allows me to make these emails in klavio.

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Kat Mofokeng
Problem Solver III
8 months ago
T
Contributor I
tcardelContributor I
asked in Campaigns and Flows
Back-in-stock flow is no longer available

I am installing “back in stock” via the standard Klaviyo Shopify app, but now the back-in-stock flow in the Flow library, is no longer there when having to set up the flow. It’s therefore not correct what is mentioned  in the article for creating the flow (see image)Please let me know what I’m missing.  

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T
Contributor I
8 months ago
A
Contributor IV
AlingaContributor IV
asked in Campaigns and Flows
I want to split people who ordered more than 1 product FLOW

Hello, I want to create a flow that split people who in the last purchase, ordered: One product More than 1 product, but less or equal to 7 More than 7 product in the orderSo, I created this flow and I want to know what’s your opinion and also if I have to enter some filter at the beginning at the flow to target customers everytime with just the last order they made.and also if possible: if a customer order now just a product to enter the flow with “brought only one product” email, but if after a month order 3 products to enter at “Bought more than 1, but less than 7”.What’s your opnion about what I’ve created below? 

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bluesnapper
Partner
8 months ago
B
Contributor II
BobomatchaContributor II
asked in Campaigns and Flows
Issue on Flows?

Will the double opt-in email be sent to all contacts when we back populate a flow?here’s what happened.I created a new pop-up form and contacts go to a new list, a new welcome flow (3 emails) triggered by contacts going to the new list.I turned on the form, and email #1 of my welcome flow. the list has double opt-in.I tested by signing up to the new pop-up, expecting to receive the double opt-in email and welcome email #1 which is LIVE. I received the double opt-in email but after few minutes, I did not receive welcome email 1.  What happened was, I added old contacts (back populate), and the horror happened - a lot of existing profiles received a double opt-in email.I already turned off the pop-up, and welcome email #1, but the existing contacts still received the double opt-in email.Is that normal? Did I make a mistake in doing the back-populate?  Was that supposed to happen?All the while I thought the existing contacts will not receive anything since my welcome flow trigger was “whe

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Kat Mofokeng
Problem Solver III
8 months ago
G
Contributor I
GBBPeterContributor I
asked in Campaigns and Flows
Best practices for pre-renewal notices with WooCommerce Subscriptions

We’re just getting started with Klaviyo for our subscription-based business that uses Woo Subscriptions. In reviewing the Klaviyo-Woo (and 3rd party/suggested Klaviyo Toolkit for subscriptions plugin) integration, I see that these integrations don’t share ‘next payment’ date to subscriber profiles. We’re hoping to use Klaviyo to send ‘pre-renewal notices’ to both yearly and monthly subscribers - e.g. ‘your subscription will renew in 30 days’ - and I’m wondering what solution has worked best for other companies seeking to do the same. In our case, my sense is that this is likely best solved by using Zapier to populate Custom Property fields, and using a custom property of ‘next payment’ along with the ‘subscription status’ data passed via the provided Klaviyo Toolkit Plugin to trigger and filter these flows. Is that how others are handling similar issues? Or is there a better method? 

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D
Contributor I
8 months ago
B
Contributor III
Brian at Hey LemonadeContributor III
asked in Campaigns and Flows
Sending email as a trigger for a flow

I want to set up a new flow that has a series of conditional actions, which seems straightforward.But I want the TRIGGER to be sending an email to a segment. Then, depending on what actions the user initiates (or doesn’t initiate). the flow will guide.  I just haven’t noticed how to set the sending of an EDM as the trigger. And it doesn’t look like you can add a Flow to a Campaign.  I’m sure it is obvious, I just haven’t seen it.  thanks!   

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B
Contributor III
8 months ago
A
Contributor II
Anita291Contributor II
asked in Campaigns and Flows
I dont have the flow filter tab

Hi, I just started in Klaviyo, moving from another platform.  However, I dont see the tab ‘flow filter’ and I desperately need it to set up. Is it because I am still on the free plan? Or why would that be? Kind regards, Anita

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A
Contributor II
8 months ago
B
Contributor IV
BrownsContributor IV
asked in Campaigns and Flows
Can you create unique codes for individual subscribers?

Hi there, is there any way you can generate unique codes for individual subscribers? For example, unique birthday codes that run in the flow? 

42412
bluesnapper
Partner
8 months ago
B
Active Contributor I
B BActive Contributor I
asked in Campaigns and Flows
What does it mean when a property is "set" or "not set"?

Hi, What does it mean when a profile property is “set” or “not set”? I’m understanding it to mean that there is something in that profile property for a specific profile, as opposed to the profile not having that property at all. Is my assumption correct? I’m asking because I’m setting up a conditional split in a flow to only allow profiles with a certain profile property to move to the “yes” side of the split. It doesn’t make a difference what the profile property is, just that it exists. Is the correct way to configure the split to select “Properties about someone”, “x profile property” is “set”? Thanks in advance!BB 

2458
B
Active Contributor I
8 months ago
A
Contributor I
Angieal06Contributor I
asked in Campaigns and Flows
Multi-Metric Custom Reports for Flows

I have a multi-metric report for checkout started value and placed order value filtered by flows in a month’s range. I am seeing a big decrease from checkout started value and placed order value. For example, the welcome series reports $25.4K checkout started, but $6.5k in placed order. Does this mean customers added $25.4K worth of items to cart AND started checkout BUT didn’t place their orders? Within this report we have an abandoned checkout flow that also reports a higher started checkout value (much less than $25.4K) than the placed order value. Are these directly impacting each other? Does this mean we’re losing our customers within the welcome series somehow? I just want to be sure I’m reading these reports correctly.

952
A
Contributor I
8 months ago
B
Contributor IV
BrownsContributor IV
posted in Campaigns and Flows
Preferences Template Auto fills Showing Incorrectly

Hi there, For my ‘update your preferences flow’, the preferences form found in settings is showing autofilled information incorrectly (dates). Is it do with my settings? Please see screenshots.  Thank you, Ebony  

232
B
Contributor IV
8 months ago
J
Contributor IV
JaneImpelidoContributor IV
asked in Campaigns and Flows
Issue with Displaying Images in Klaviyo Replenishment Emails Based on Previous Orders

Hello Klaviyo Community,I'm currently facing multiple challenges with my replenishment email flor setup and would greatly appreciate your insights.I'm encountering an issue with displaying images in replenishment emails based on profiles' previous orders. I've set up a dynamic block within a table triggered by fulfilled orders, allowing profiles to view and reorder items. While this works for other categories, I'm facing three specific problems:There's a particular category, 'Magic Mushroom Chocolate,' where the products aren't displaying as dynamic images. Strangely, this issue doesn't occur for other product categories.In my personal email tests, the dynamic images are not displaying, despite titles being present. However, when I preview in Klaviyo's tool, the images appear as expected for multiple fulfilled orders except the  for the one I mentioned above that there's a specific category that's not showing even in Klaviyo preview tool and even in my email test. 3. I've implemented a

1087
J
Contributor IV
8 months ago
C
Contributor I
ChrystalContributor I
asked in Campaigns and Flows
Streaming contacts into another flow from an existing flow

HelloApologies if this has been posted before but I am new to Klaviyo and still finding my way around.This community has been really helpful and has tremendous amount of resources to refer to! :)I was wondering if there is a way in Klaviyo where there is an option to bring contacts already in one flow into another new flow. For example:Flow 1: Failed order (failed payment trigger > send email)Flow 2: Customer winback (placed order trigger > send email) I would like to make it such that:Failed payment trigger > send email > (goes into Flow 2) My questions are:Is there a way to continue on into another flow from the current flow the contact is in? Is there a way to continue into a certain stage of the other flow from the current flow?I heard that this may be achieved through trigger flows but I am unsure as to how this works. Some help notes or explanation on this would be helpful. Thank you very much!

178817
A
Contributor I
8 months ago
C
Contributor I
CreativesoulsparksContributor I
asked in Campaigns and Flows
Is there a way to move a profile from one list to another within a flow?

Hi there,I am migrating my emails from Brevo to Klaviyo and I wanted to know if there was a feature to add a profile to another list automatically in a flow?I could do it in their automatic flow, so I wanted to see if it can also be done here? I have made segments for the main list, however, it doesn’t look like I can add forms that link/add specific properties/segments (unless I missed something while reading the tutorials?)Thanks in advance for the help!Kim

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C
Contributor I
8 months ago
G
Contributor II
george12345245135124Contributor II
asked in Campaigns and Flows
Sent an internal email but non of the users received it.

Hello,  I was asked to send an internal email for our design team (https://www.klaviyo.com/campaign/01HSK2V98YWKBDYHQ4BFC5G0TZ/reports/overview) and it didn’t send to a single person within our team and I wanted to know why. I contacted support and they said it could be down to our inbox provider (outlook) or it being placed in “quarantine” but I’m sure it hasn’t been because I checked with our IT team.  I just wanted to know why this internal campaign didn’t send and what are the next best step to get it to send. 

1054
Omar
Partner - Platinum
8 months ago
L
Contributor I
LitUp_LoveContributor I
asked in Campaigns and Flows
How do I merge two flows together

I have two totally separate flows operating from two different lists. After a series of actions, I would like to merge the two flows together. Is that possible?

2625
Omar
Partner - Platinum
8 months ago
H
Contributor I
HannaBystroemContributor I
asked in Campaigns and Flows
Browse Abandonment Flow - Show multiple products?

Hi, the native Klaviyo Browse Abandonment Flow only allows one to show 1 product. How have you enabled to show more than 1 product (wondering if the dynamic feed based on “viewed product” could be used instead)? 

2344
Omar
Partner - Platinum
8 months ago
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