Campaigns and Flows
Optimize your messaging by learning about campaigns and flows.
- 2,687 Topics
- 7,460 Replies
Hello there, we are currently sending feedback survey e-mails to users who resolved a ticket in Zendesk. However, there is a demand from customer service, that they can control if the user receives a feedback e-mail or not.How do I do that? Is there a way that Zendesk Agents can enter a certain tag I can use as a trigger filter in the Flow?Thanks for your help and regards from Cologne, Germany,Tobias
We have a subscription service and have created 2 welcome flows based on very simple criteria:Flow #1 (Welcome Free Subscribers) New to List “Subscribers” Recurly Plan Codes is False Flow #2 (Welcome Paid Subscribers) New to List “Subscribers” Recurly Plan Codes contains beta228 (the name of our paid plan) We sent a bunch of test users through the flow, and in Preview Trigger Setup both Flows looks perfect. For example, here is the preview of a test email that should get only Flow #2:PREVIEW TRIGGER SETUP FOR FLOW #1PREVIEW TRIGGER SETUP FOR FLOW #2So this email clearly should get flow #2, but Flow #2 is NOT being triggered (oddly, it seems to have worked once, but I cannot for the life of me see what distinguished that one Profile from the others). Flow #1 is working perfectly, by the way.In Flow Analytics, here’s what I see:Flow #1 Analytics: Emails that should get Flow #2 appear as Skipped: Failed Flow Filters.Flow #2 Analytics: Emails that should get Flow #2 do not appearI p
I feel like I may have screwed up somewhere… I sent a campaign to a list of around 50k subscribers using local send time (and 15 segments; excluding profiles that need to be suppressed and those that are unengaged. After all was said and done though, the estimated size to send to was around 50k. There’s one time zone left to deliver to and the successful delivery rate is only 24%. Is that normal? I’ve noticed a previous campaign was sitting around 12% successful delivery rate last night and is now around 55%. Do I just have to wait longer? I’m getting a little freaked out by not having 99% successful deliveries. How accurate are the metrics while the campaign is still sending and how long should I wait before assessing the data? Thanks
I am setting up new flows and under trigger options, “Has not been in this flow” is not appearing as one of my filter options. Why would that be and how do I fix it?Does that option only appear later after the list (which is also new) becomes populated with profiles?
HI!I created a flow, listos and everything work fine... But! When someone tries to answer the email from the Flow it sais error553.I tried and I receive when someone answer from campaigns I work with shopify and I've already check the integración and everything is ok Please help me…Ana
I am setting up a flow for first purchase anniversary with a coupon code. The coupon is not triggering, not sure why. Also, I cannot back fill the flow due to the coupon, what is another way to send to customers who have purchased before today/ the flow was created?
Hello all, I’m creating a Cart Abandon Flow and whenever someone orders a product that has Route Package Protection, the product shows up twice (it doesn’t simply display the purchased product/price/quantity plus Route Package Protection; it displays the product/price/quantity twice). How can I fix my flow so that it shows just one product, or at least display Route Package Protection separately?Thanks in advance!
Hey there,nice to meet you guys. I’m building an abandoned cart flow right now and i want to have a trigger split which checks if the checkout has shipping costs included and if a discount code is used? Right now i’m just checking the $value but that is not exactly what i need. I’m using Klaviyo with Shopify if that makes any difference. Can anyone please help me with this? Kind regards,Michael
Hi I’d like to send an email to push our customers to review our store in Google. We have 18 stores so I’m trying to understand how I could make the template dynamic based on the store the bought from (POS tag from Shopify). I know how to do this in the copy of the email but what I’m struggling with is to adapt the link in the CTA. Ideally, I’d like the link to be different for each store so it takes you to the Google review page relevant to the store you bought from. ThanksLeo
Can a browse abandonment flow email be skipped if it contains a product the customer has already purchased?
Does anyone know if we can skip the browse abandonment flow emails if someone browses a product they have already purchased? Or at least hide it in the email itself.. I know it probably doesn’t happen very often, but when it does, it’s not a good customer experience.. I already have in the rules “has not purchased since starting flow”, and “has not been in this flow for the past 14 days”. If there’s not a solution for this, maybe Klaviyo can add it to their product roadmap?
I had someone auditing my Klaviyo flows to help me and they deleted my entire Welcome Series. I am so distraught because my content developer wrote beautiful emails and they are all gone. Can someone help me restore the flow? I can see in the flow history when he deleted them. Thank you so much!
I’m new Klayvio and spent a lot of time setting up my flows and sign up forms. Everything was working but when I log into Klayvio today everything I set up is gone like I’m a new account. However, when I go to my website the Announcement I set up still pops up but doesn’t show in my dashboard. I checked I’m logged in with the right email and I even received a test email yesterday. Can anyone please help?
Hi,I’m working on setting up a new abandon cart flow and seem to be:Pulling in multiple events for the same customer (see attached images) Pulling in ImageURL different across the two event profiles Therefore rendering the product image in one of the emails invalid Sending out more than one email to a single customer for the same eventHas anyone run into this issue before? Thanks,Sharan
Hi everyone, I have a question regarding a topic based on the metrics of a campaign performance. Is it possible to exclude a order from the Conversion Metric - Ordered Product ? Because we have an issue with one order which was created from someone of our team. Unluckily he has opened and clicked the newsletter we have sent to him, because he is this specific list. Therefore Klaviyo collects his information and assigns the order to this campaign, but in reality the order wasn’t made due to the reason that he has received this newsletter. In the following this falsifies our statistics. Does anyone know how to exclude an order from those metrics? Thanks!
Hi there, I want to setup a product specific abandonment cart flow for one specific product but have the problem when setting up the trigger that I can only choose the dimension “$value” but I saw that you need to select “Item” which is not availale :(Hot can I fix this? Thanks so much
Hi,I’m trying to setup a flow where we can email the customer once their order has been refunded. I have integration setup with Shopify. My question is this What event tag to use that will pull the refund confirmation from Shopify? It is showing the wrong info in the email. What codes should be written to get the return invoice activated in this email. Right now it is showing the order receipt.If you guys can tell me the code for that I’ll be very happy and delighted. I am currently working on this for my client.I can’t figure this part out. PLEASE HELP!
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