Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,134 Topics
  • 8,803 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3134 Topics

H
Contributor I
Hylink DigitalContributor I
asked in Campaigns and Flows

Why didn't my campaign send right now

Hi there,I sent 4 campaigns out to test out before doing the real thing for right now and only 1 was actual was sent. Is this normal? 

1
Taylor Tarpley
Community Manager
2 years ago
V
Contributor I
VHTmeContributor I
asked in Campaigns and Flows

Email campaign can't go to schedule

In my email campaigns it won’t let me click on the schedule or send button.  It is lighter blue/faded out and there’s no explanation there are all green checks that everything is ready to schedule/send.  I have a free plan less than 250 profiles and would be emailing a little over 100 profiles.  I previously had an SMS account temporarily (I never used just signed up in an attempt to get chat support, but the chat support did not materialize so I cancelled it).  Not sure why I can’t schedule email campaigns and why there’s no explanation revealing itself.

3
alex.hong
2 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Campaigns and Flows

fastest way to trigger a flow (to avoid hour delays)

I’m looking to avoid any 1-hour delay in triggering a flow. (I do not want a campaign. Must be automated flow.) What’s the most instant way to trigger a flow so the person signing up gets the email in the absolute fastest time with minimal delay? I know a segment triggered flow can take up to one hour (not acceptable for the situation I am working on). What about list triggered flow? Are those immediate?Are there any other options for triggering FLOWS instantly w/o delays? (Up to 5 min. would be acceptable. But no more. Needs to be instant.) Have read this: https://help.klaviyo.com/hc/en-us/articles/115005233488-How-Segments-Update#what-do-we-mean-by-real-time-1Have looked here: https://help.klaviyo.com/hc/en-us/articles/115005253208-How-Often-Integrations-Sync But this doesn’t apply as I won’t be using integration. People will fill out Klaviyo form to get added. No third party involved.  

3
JimmieaQuick
Active Contributor III
2 years ago
T
Contributor IV
Tölta.seContributor IV
asked in Campaigns and Flows

How to send a reminder to thoose who have not used a Shopify discount code recieved in a earlier sent email?

I sent a mail sent out with a discount code produced in Shopify (the same code for everyone receiving the email). I would now like to send a reminder mail to those how have not used the code for a purchase in Shopify after a number of days. Can I use a trigger split for that? I can choose the specific discount code there, but am not sure what the trigger actually does.

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M
Active Contributor II
6 months ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Campaigns and Flows

Cancelled order revenue reporting

As part of the integration between Shopify and Klaviyo, I was wondering if it would be possible to remove cancelled orders from the assisted revenue reporting. This often inflate results and can lead to wrong insights on campaigns or flows performance. 

1
Dov
2 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Campaigns and Flows

When setting up similar flows what is the best course of action? And why should 'add to cart 0 times since starting this flow' be a filter for cart abandonment?

Hi, Ive been setting up klaviyo flows and I gotta say i’m having fun with it :) I just wanted to double check something before I accidentally end up spamming my email list.  I have an abandoned checkout flow - trigger: started checkout, and filter: not placed order. I have a browse abandonment flow - trigger: view product, filter: started checkout 0 times, placed order 0 times, add to cart 0 times  I have an abandoned cart flow - trigger: add to cart, Filters: started checkout 0 times, placed order 0 times, add to cart 0 times, not been in flow for 15 days.   I have 3 questions regarding these flows.Firstly: should i have smart sending on for every email in every flow? Would this mean that if someone views a product and leaves they get an email, but if they then start checkout and dont finish they wont then get a further email within 16hours? secondly: for abandoned cart flow - I added the filter add to cart 0 times since start of flow because this is what is reccomended - however I am

1
Dov
2 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Campaigns and Flows

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and moved from MailChimp to Klaviyo about a year ago.I have never ever cleaned my list. I know it sounds terrible   My list size now is ~10.000 and I managed to score 25% open rates when I send to the entire list. I try to send weekly. I had the goal of spending one year using Klaviyo and then clearing my list. This was mainly because I wanted everyone on the list to receive Black Friday emails. So I created Sunset flow.I spend much time reading how to do it best, but in fact, I still don’t know the best solution.Sorry for the long prehistory.I created my Sunset flow using the standard flow. I included profiles in the segment who were inactive for 365 days. They receive 2 emails. The second email is sent after a week. And then, after another 5 days, the profile is marked as ‘suppress’.The second email has two options. The first option - standard Klavi

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Lina
Active Contributor IV
1 year ago
B
Contributor I
ballet123Contributor I
asked in Campaigns and Flows

Automatic discount code email not sent out after sign up form submission

Hi all,I’m having trouble with my new email list subscriber sign up form. The form itself is working fine, except after an email is submitted and recorded into the list, the email with the discount coupon code wouldn’t be sent out automatically. I have set up a trigger flow attached to the subscriber list, and the emails have been changed from Manual to Live. I don’t know what’s wrong and Klaviyo support is ignoring my emails. Please helpThank you

3
David To
Klaviyo Employee
2 years ago
K
Contributor I
KiwiCatContributor I
asked in Campaigns and Flows

Issues with Unsubscribe link

Hi all,I’m VERY new to all of this so apologies if there is an easy fix! I have created an email flow and each email has an Unsubscribe link at the bottom.  When previewed the link takes me through to a ‘Place Holder’ page.  How do I fix this so it goes to an unsubscribe page?  I have customised the unsubscribe page in my list but I’m not sure how to link it so it is accessed when the user unsubscribes. Thanks in advance!!Cat  

1
alex.hong
2 years ago
S
Contributor I
shoplausanneContributor I
asked in Campaigns and Flows

How do I add the dynamic product name to a cart abandon email subject line?

I’m trying to add the product name in the email subject line to a split test in a cart abandonment sequence but I’m having a hard time finding the code to use that will generate the dynamic product name. 

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Taylor Tarpley
Community Manager
2 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Campaigns and Flows

I want to create 3 browse abandoment flows, what happens if someone triggers all 3...?

*** EDIT: my title doesnt relate to my question - I already answered that myself ( ie ive made a single flow) *** Hi,  First question is: is there a way I can make my CTA button url the same as one of the products that they were browsing? second: So basically our website sales can be split in to 3: jewellery, kimonos, and other.  What ive done is made a flow with conditional triggers related each category. first in sequence is: “was viewed product jewellery” - if no, then “was it kimono”. im assuming it will prioritise jewellery products first ( what i mean by this is that if they were viewing loads of items, including jewellery, then they will be sent down the jewellery path only, because that is the first check in the sequence).  So this has got me thinking, and maybe this is too nitty-gritty but ... If I have someone who comes on to the website, maybe they land on a jewellery product page from an ad or something, and they’re vaguely interested - they go off for an hour or so (the fl

2
Lina
Active Contributor IV
2 years ago
A
Contributor I
AmyMyotaContributor I
asked in Campaigns and Flows

Is there a way to sync Typeform answers into emails?

We have a typeform questionnaire that assigns a specific product based on the client’s needs. We want the assigned product to be included in the email and the payment page linked.Is this possible? If not, is there an alternative platform that integrates with klaviyo that would be able to do this? Thanks 

1
Taylor Tarpley
Community Manager
2 years ago
M
Active Contributor II
MNgoActive Contributor II
asked in Campaigns and Flows

Dynamic Variables for Billing Address

Dynamic VariablesI am creating a Order Confirmation transactional email, where I am pulling in customer billing address and shipping address via dynamic variables. I can see the information is available in the ‘Preview Info’ under the event properties on a test customer.All information is pulling through correctly apart from the Billing Address Address1 and Address2 variables which isn't showing at all.  The billing and and shipping information is duplicating??   Variables MetricAlso Can I change the Coupon metric to ‘None’ instead of the current False? And the the Discount sum to ‘0.00’? Many thanks!! 

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M
Active Contributor II
2 years ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Campaigns and Flows

Show/Hide content block based on someone's device

I’ve got an email in a flow pushing our app and I’d like to show/hide the CTAs based on the mobile device the email is open in (i.e. only show the iOS CTA for iOS phones).  Is this doable? 

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L
Contributor IV
2 years ago
L
Contributor I
lucafoContributor I
asked in Campaigns and Flows

Using {{ event.extra.checkout_url}} to recover abandon carts, but I can't click the link inside the email.

Hello everyone,I hope you are doing well :)I’m facing a problem inside an account that never happened before: when we send the cart recovery emails with a button that contains “{{ event.extra.checkout_url}}”, we can’t click on the button inside the emails.It seems like there is no link attached and the button doesn’t get treated as a button.(the fields are populated, so when I send a test email it should work)How can I fix this?Thank you and have a great day,Luca

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M
Contributor I
2 months ago
P
Contributor I
pbau91Contributor I
asked in Campaigns and Flows

Is it possible to have a Profile ID be used as a Barcode?

Hi There,Just wondering if there is a way to have the Klaviyo profile ID of a customer displayed as a barcode in an EDM or if barcodes can only generate coupon codes.We operate retail outlets, if customers loose their member barcode we want to be able to scan the last correspondence they have had from us. Using the Klaviyo profile ID is probably the easiest unique ID to use in barcode form. Thanks,Paul

6
J
Contributor I
2 years ago
L
Contributor I
LukasContributor I
asked in Campaigns and Flows

Using triggers variables in conditional splits in "equal" field

Hello, I have a flow that sends reminder emails for and appointment- The flow is triggered when the appointment is created.I dont want send additional reminder emails when the user already did  visited us. User can have multiple appointments so I need to do condition on the id of the appointment. is it possible to use trigger variables in equal field? Thank you    

1
alex.hong
2 years ago
PaulZenymarketing
Contributor I
PaulZenymarketingContributor I
posted in Campaigns and Flows

Best way to get feedback on email content?

Hey everyone,I write emails that sometimes have actionable steps, advice etc. I want to get more feedback from my list in terms of what emails they find interesting or helpful. Was wondering in what ways I could generate some of the feedback.One idea was to create some sort of rating system at the end of the email. Like:“Did you find this email helpful? Yes/No” But don’t know if that’s a good idea or how to make it work from a technical perspective.  Please share your experience, ideas, advice.  

1
Dov
2 years ago
O
Contributor II
onepoundsweetsContributor II
asked in Campaigns and Flows

see who bought from campaigns

in an individual campaign you can see recipients activity with who opened and who clicked and how many orders and what people ordered but you can NOT see WHO placed an order so if campaign goes to 1000 people I can see the 400 who opened it and then 200 who clicked but then I can not see which people converted.why not? or how do I see this info? pretty basic seeing as you gather so much data 

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vitbarreto
Problem Solver I
2 years ago
M
Contributor I
MacelleriapescaiolaContributor I
asked in Campaigns and Flows

How to send an email for Placed Order in specific day of the week

Hi there, I have a question, how to send an email for Placed Order in specific day of the week?I want to send an email to all order placed from Friday till Sunday to notice the customer about the shipping on Monday.I can’t find the right trigger to to that, anyone can help me?bestPaolo

1
retention
Partner - Platinum
2 years ago
M
Contributor I
MeduardamayContributor I
asked in Campaigns and Flows

Can you pull product variants to browse abandonment emails? 

I’m trying to create a Browse Abandonment flow and I’m wondering if it’s possible to pull product variants (i.e. size, colour, etc.) to the email templates? Thanks! 

2
Omar
Partner - Platinum
2 years ago
A
Contributor I
AdamdupContributor I
asked in Campaigns and Flows

Cross sell flow no triggering for users

how to create a flow that allows to reach people who bought a certain category of products but not another one. here is what I did but it doesn't work  

3
A
Contributor I
2 years ago
A
Anonymous
asked in Campaigns and Flows

New email campaign from template?

Hi. When creating a new email campaign, I do not see the option to use a saved template rather than building a new email from scratch. Little help?

5
M
Contributor I
1 year ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Campaigns and Flows

Can I use a dynamic event name in a subject line?

Hey Klaviyos! New here, and was wondering if anyone knew the answer:I’m building a price drop flow, and wanted to know if it works to insert the dynamic price drop event code in the subject of the email line - like this Price Drop Alert: {{ event.price_drop_percent }}% off!Thanks in advance! Daniel

5
D
Problem Solver I
2 years ago
S
Contributor I
strContributor I
asked in Campaigns and Flows

Back in order + double opt in

I have a newsletter list with double opt-in working fine.I have the back in order flow working fine.BUT I can't find any documentation on how to enable double opt-in for my back-in-order flow subscription. Where can I find how to set that?

1
retention
Partner - Platinum
2 years ago

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