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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,477 Topics
  • 9,725 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3477 Topics
A
Contributor I
aman_adscellentContributor I
asked in Campaigns and Flows
Why are so many emails skipped in my ATC flow

 Why are 10x emails delivered after 20hrs?

1
stephen.trumble
Community Manager
2 years ago
N
Contributor III
nayanisakina99Contributor III
asked in Campaigns and Flows
What will happen to contacts who were a part of the old flows

Hello,I am redesigning all my flows. I have created separate new flows for welcome, abandoned checkout etc. If I make the new flows live and disable the previous flows - what will happen to contacts who were a part of the old flows?

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S
Contributor I
1 year ago
K
Contributor I
kchungContributor I
asked in Campaigns and Flows
Is there a way to send a campaign over multiple days?

I know Klaviyo can send campaigns over multiple hours but I was wondering if there was a way to send a campaign over multiple days. We are trying to spread out the send over multiple days so shipping doesn’t get overwhelmed with orders all at the same time.

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K
Contributor I
2 years ago
A
Contributor I
AugustContributor I
posted in Campaigns and Flows
Onboarding of a Coach in our Agency

I had a meeting with an ambitious coach with a fantastic vision of helping men save- and get past a marriage.Even though he has a low budget and no traffic, we choose to help him anyway.The website is made on WordPressIt is a 12-week program, and the price is $3.000 per entrance.Our fee is a percentage of every saleMy thoughts to get leads is first of all to:Make a quiz as a top funnel to make people aware of their pain with their current marriage (Give your email to get a conclusion with the current condition of your marriage) Pop-Up (Free value to sign up for a newsletter) Embeds - Sign up for a weekly newsletter Facebook Ads Retargeting (Very limited budget)My questions are:What is your approach to getting leads with a low budget?   How can I track sales the best, as it is usually over a sales call, that they buy the course? (We are as mentioned performance-based)   Your thoughts on MUST-HAVE Flows and Emails in general?   He has an Email list of 18.000 he scraped off the internet,

1
alex.hong
2 years ago
C
Contributor I
chiuauaContributor I
asked in Campaigns and Flows
Different currency in Woo messing with Klaviyo revenue tracking

Hello,We mostly sell in USD but are currently testing some other currencies (EUR, IDR,..) with Aelia multi currency plugin for Woocommerce. So there are some orders that we got in IDR currency.The problem is, klaviyo tracks those as USD purchases (4000IDR = about 50 USD, Klaviyo tracks it as 4000 USD), which completely messed up our reporting.Is there a way we can just at least ignore any orders in currency other than USD in reporting, if multi currency is not available?

3
Dov
2 years ago
A
Contributor IV
AndrewKContributor IV
asked in Campaigns and Flows
Products in Product Block all display price as $0

Hello!When using a Product Block (in a flow or campaign email) and selecting the product price option, it shows all the products as $0.I’m using Magento 2.See example here:Product Block prices appear as $0 Here is my data feed if that helps at all:Data feed 

4
A
Contributor IV
2 years ago
A
Contributor I
Ash.kContributor I
asked in Campaigns and Flows
Browse abandonment is not populating

Hello,I am having issues with my browse abandonment emails not populating.  I can see from the analytics that data is being collected, however data feed doesn't seem to be flowing the info through to the email in every case (see photos below).  Can anyone help me trouble shoot how to fix this? 

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A
Contributor I
2 years ago
C
Problem Solver II
chrisBProblem Solver II
asked in Campaigns and Flows
Consolidating Customer Events in Flow

Hey All 👋First post so sorry if i’ve missed this in the forum...Wondering if anyone has tried to consolidate events for a customer into single email?We have multiple event type (“view_products” and “Add_to_cart” for example) which are independent events, what I would like to do is consolidate these events into a single email (effectively looping through the customer events).I could probably write a script on my server side to do this, or do this via segment but figured I would save the MTU’s if there was an easier solution. im also not against firing one event and then performing a lookup to the customer to see the events within a set period of time.  preferably not trail-blaze this one… 😂 

1
Dov
2 years ago
D
Contributor IV
dharmeshsbContributor IV
asked in Campaigns and Flows
Automating contact entry on date-based flows

Hi,  I have an EmailAutoStartDate set to 03/01/22. As you can see in the tests below, none of the flows were populated despite Klaviyo’s mention of “Klaviyo checks if someone qualifies for a flow daily via a check that runs a full day in advance.“ in this article https://help.klaviyo.com/hc/en-us/articles/360054240252.  I need contacts to enter this flow automatically without any manual intervention via manage flow > back-populate. Now the question is how do I do this:I change the flow tigger to repeat monthly (as shown by green arrow) instead of yearly so every month new contacts enter the flow? Or there are other ways to achieve this automation? 

1
David To
Klaviyo Employee
2 years ago
I
Contributor I
isworksContributor I
asked in Campaigns and Flows
Can Flows use Smart Send Time?

I’m aware of how to use Smart Send Time with campaigns, but it's not clear whether this option is enabled, disabled, or toggleable for Flows. I would *like* to have it available for flows but I can't seem to find any information about this.  Note that I am talking about Smart Send Time - the feature that optimizes the time an email is sent based on the recipient’s time zone/behavior - not Smart Send, the feature that ensures someone isn’t getting too many messages per day.

1
Taylor Tarpley
Community Manager
2 years ago
P
Contributor III
PkirbyContributor III
posted in Campaigns and Flows
Klaviyo, please fix the test email process

There are simply too many steps required to send a test email for a campaign:1. Go to the campaign content2. Click "Edit email"3. Click "Preview email"4. Select "Send as an email" instead of the default "Show directly in Klaviyo"I can do this in HubSpot with one click, and every other ESP I’ve used has had a similarly simple interface.If Klaviyo wants to be taken seriously as an email platform, they need to get the basics right.

1
alex.hong
2 years ago
M
Problem Solver I
MaxwellProblem Solver I
asked in Campaigns and Flows
Flow to Flow

Possibly an incredibly stupid question.I have a welcome series. After 8 days, the welcome series is over. So, I want the people who have completed the welcome series be put in the next flow which is a nurture series.What is the best way to go about this? I can’t seem to figure out how to move people from one flow to another. Do I need to tag all profiles that have completed the welcome series or something and add that as a trigger? Not 100% sure how to proceed…Thanks!

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M
Problem Solver I
2 years ago
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Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows
Tips on best way to optimize a video as a GIF for email?

Hey! So I have a lot of video content that I could turn into GIF’s for email. The issue is that my video files are super large so my GIF has to be like .2 seconds to be an “okay” size for email. Does anyone have any tips on how to make video files smaller?I typically use EZ Gif for when I create gifs. Thank you!

3
R
Contributor I
1 year ago
Jessica eCommerce Badassery
Partner
Jessica eCommerce BadasseryPartner
asked in Campaigns and Flows
Feature Request: Allow Subscribers to Trigger Flows More than Once

Override limit of only sending segment triggered flows to same subscriber once on a flow-by-flow basis. In some cases I want the subscriber to go to the flow each time just like they do with metrics.Example:When someone reaches a rewards points threshold If I’m giving away a PDF download and they forget they already signed up for it

3
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
sabamadContributor I
asked in Campaigns and Flows
Entering a flow after fixing an email address error

Hello - I have noticed that sometimes people are making a mistake and entering their wrong email address. For example instead of putting .com they may misspell it and write .con. As a result they are not entering any email nurture campaigns. What is the best practice for fixing this? Once I manually fix their email address they do not appear to be re-entering the flow. Any recommendations on the best process to fix this moving forward?

3
Omar
Partner - Platinum
2 years ago
N
Contributor I
NadraContributor I
asked in Campaigns and Flows
Flow email sequence not working

Hi all - we just launch our brand on Shopify with a carefully mapped out flow of emails. over teh last few months/weeks we’ve noticed that some of the emails are not being delivered to the recipients. Not sure why, despite the 5 day delay on our emails some of them haven't gone out and it is well over 2 weeks. Can someone please help?ThanksA

1
stephen.trumble
Community Manager
2 years ago
N
Contributor III
nayanisakina99Contributor III
asked in Campaigns and Flows
Coupons to Dynamic Feeds

How to attach coupon codes to dynamic feed products?

6
alex.hong
2 years ago
I
Contributor I
ihra23Contributor I
asked in Campaigns and Flows
Emails sending twice

Hi, We have noticed that a number of our emails (flows and campaigns) are being sent and received twice by some recipients. Any ideas why this may be, and why smart sending would not have picked this up?Thanks 

1
David To
Klaviyo Employee
2 years ago
N
Contributor III
nusrathContributor III
asked in Campaigns and Flows
event variables

hi,I'm looking for the variable for when someone return an order, It will pull in the item name price and image of the item when someone views the email.Big commerce is the ecommerce platform here.please tell me how to set up an email like this.I am a begginner in klaviyo.Thanks

1
David To
Klaviyo Employee
2 years ago
D
Contributor I
dten11112Contributor I
asked in Campaigns and Flows
Why isn't Klaviyo tracking conversions?

I recently created a discount for my abandon cart flow.In Shopify I can see that 2 discounts have been applied and in Analytics I saw that at least one conversion has been attributed to Klaviyo.I was not able to find any conversion data directly in Klaviyo to confirm this besides the “Total Revenue” section.I have tested all events including purchases and they are reporting just fine so I was wondering what the best way to troubleshoot this.  

3
D
Contributor I
2 years ago
R
Contributor I
RhinocommerceContributor I
asked in Campaigns and Flows
dd to cart trigger (Metric) not working for Loft Theme 2.1.0 (Shopify)

Hello Everyone,I know this question has been raised a lot of times, but I can’t figure it out. I am currently using the Loft Theme 2.1.0.Currently, the add to cart trigger (Metric) is not working. I’ve posted all the Code in the main-product.liquid (Sections) because the LOFT theme does not have a product.liquid. and i was instructed the the theme developer to do so. Here are the screenshots of what I did. Any assistance would be much appreciated! Thank you!Add To Cart Button Class Code (According to Inspect)Main-Product.Liquid   

1
R
Contributor I
2 years ago
N
Contributor III
nusrathContributor III
asked in Campaigns and Flows
How do you set up a flow for returned items?

Hi,I want to create a work flow in order to inform  the customer about the return of order along with order id,return item details etc.is it possible to create such a flow .ThanksNusrath

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N
Contributor III
2 years ago
J
Active Contributor I
jadebiscuitActive Contributor I
asked in Campaigns and Flows
How Do List data types work when adding a custom property in a flow?

Hello, I am working on a project for a client and trying to find an efficient way to tag customer profiles with a specific property. The client makes childrens adventure maps for different towns and cities. They would like me to tag everyone who places an order for a specific map.So in my head, adding a different custom property per map, is too messy. If someone buys 50 maps, they will have 50 custom properties on their profile and this becomes a pain to utilise in segments. So I thought about using lists so the custom property would look like this instead Map Purchase = [“Map A”],[“Map B”],[“Map C”]Now to create a flow to automate this - I have done the following:I made this draft flow thinking I need to add the new custom property first and then update it with the correct town/city name. So I did a create custom property at the top below the trigger where Map Purchase is Yes [list]. Then after the splits which will look for a specific map collection, use an update profile property to

3
J
Active Contributor I
2 years ago
V
Contributor I
VoldeyeContributor I
asked in Campaigns and Flows
How to Get First Purchase date?

Hi, I want to make a first purchase anniversary flow. But I don’t know how to collect first purchase date as a profile property. anyone can guide me?

1
David To
Klaviyo Employee
2 years ago
L
Contributor I
Logan SBContributor I
asked in Campaigns and Flows
"AfterShip Returns" and Klaviyo integration

Hi there,My business is a clothing subscription box service. Customers pay a styling fee,  and we send clothes out to them to try on, decide what they’re keeping, and send the rest back. Then, we charge them for whatever they’ve decided to keep. The fact that items aren’t paid for when they go out in a delivery has made a lot of our workflows/automation very complicated. We’re currently trying to figure out:We have a flow set to send an email to customers the day their package is delivered (to them) that reminds them they have 5 days to try on their things and get their returns back in the mail to us. They’ll be using a prepaid return label that comes in their box. 4 days after their box arrives, that same flow is set to remind them to have anything they’re returning in the mail be “tomorrow.” Will Klaviyo communicate with AfterShip Returns about that prepaid return label?Specifically, can we set a Conditional Split in Klaviyo to remove anyone who has already used their prepaid label f

4
L
Contributor I
2 years ago

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