Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,522 Topics
  • 6,997 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2522 Topics

R
Contributor I
RENEEMCDONALDContributor I
asked in Campaigns and Flows

Trigger Split Currency

Hi, I’m trying to build a flow based on currency & our bundles, however i’m not sure if our trigger split currency depends on the country trigger split or if it’s one currency only - Example: I’m trying to differenciate people based on whether they have a bundle in their cart, or not, so I can get them to upgrade to a bundle, but we have set currencies in AUD & USD.  Any help is appreciated. :) 

3
stephen.trumble
Community Manager
2 months ago
E
Contributor I
EthanGContributor I
asked in Campaigns and Flows

Personal Unique Discount Codes for Abandoned Shopify Checkouts

Hello,  I want to create a flow automation with following conditions. I could not find any solution for this. I’m not sure it’s possible with Klaviyo. When customer left their checkout:If checkout value is more than $500 > create a unique personal 10% coupon code for this customer’s specific cart then send an automation email with 10% discount code.Discount code should be dynamic and only valid for this customers and their cart.

1
bluesnapper
Partner
6 days ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Campaigns and Flows

How do I find the history behind this term?

If you can see on the left hand side, you can see “Properties about someone smile state equals member”.So the term “Smile State” was created by one of the previous Klaviyo user of this account (correct me if I’m wrong).My question is how do I find the history behind this term?I want to remove this conditional split but I want to make sure I understand it before deleting it.Can anyone help me out on this one? : ) ​​​​​​​

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bluesnapper
Partner
1 month ago
R
Contributor III
rohan12334Contributor III
asked in Campaigns and Flows

More form submissions but less people in the list

 My signups form have a total of 192 signups in the past 30 days but the list it submits to has only 63 members. Why is this happening? Am I losing subscribers? Please see images attached Pop-ups submitting to list Welcome 15% Welcome 15% List-  

3
bluesnapper
Partner
25 days ago
A
Contributor I
acdctContributor I
asked in Campaigns and Flows

Help with email campaign background image

I am hoping someone can help with an email background image issue. Each time I preview the newsletter, the image shows up. However, when I send the test email, the image does not appear on the computer, but does appear when I read it on my phone. So strange! 

3
A
Contributor I
1 month ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

How to add a tag to a profile from a text link click

Hi Klaviyo Community, I have various text boxes in one of my email automations. I want to be able to add the tag: “interest: namecategory if someone clicks on that text box.  How can I achieve this? Thank you!

3
KatherineB
Partner - Platinum
26 days ago
A
Contributor I
AdrienneContributor I
asked in Campaigns and Flows

Export Recipients From A Flow

What are the best practices for exporting a list of users who have received or been skipped from a flow?  Since I can only export the full list and not set date parameters, the number of users gets bigger every day and sometimes can take hours to export.  Is there a certain time of day or better strategy for exporting these lists?  

3
ebusiness pros
Partner - Silver
1 month ago
F
Contributor III
fpriceContributor III
asked in Campaigns and Flows

Why is this flow Not Working?

 

2
F
Contributor III
10 months ago
eMeg
Problem Solver I
eMegProblem Solver I
asked in Campaigns and Flows

How can I pull the product images in a list-triggered flow?

Hey there!For reference, I’m working with Shopify Plus in this instance.So I’m working on a very specific case that is similar to a ‘Back in Stock’ flow, though not tied to a product coming back in stock.We have customers sign up to learn when they can preorder an item, based on its availability by Variant (ie, XS may be available for preorder but not M). Right now we are downloading that list of signups and uploading the properties needed for the email to trigger with relevant info for that product to the customer’s profile.It’s messy, and less than ideal, but better than the arduous process of creating a segment of the people who have signed up for one of several thousand variant IDs that change regularly.My question here specifically, though, is if there is a way to bring the image of the product into the email even though the flow is triggered by ‘added to list’, not an action the customer took related to a product. I would just use the default image URL for each product and try to

1
Taylor Tarpley
Community Manager
4 months ago
A
Contributor I
A.HContributor I
asked in Campaigns and Flows

Flow Separation

Hello,I created three flows (abanondend cart, checkout and users that only created an account). How do I separate these flows trough triggers, so my customers will not receive too many e-mails and end up in the right category?

1
Spark Bridge Digital LLC
Partner - Gold
1 year ago
W
Problem Solver I
wernstromProblem Solver I
asked in Campaigns and Flows

Altering flow structure - retaining results?

Hi folks!Say I have a flow, and I tried some different conditional splits to test out some timing etc (this was done before the new A/B testing built into flows)… If I want to remove the emails at the end of the splits and refine how the flow is structured, will the reported performance of the flow as a whole stay the same, or will it “lose” whatever results were associated with the emails that are removed?

1
In the Inbox
Partner - Platinum
9 months ago
M
Contributor I
MiffyContributor I
asked in Campaigns and Flows

How can I ensure the same dynamic code is being shown in the Sign-up form success page and the email

I’ve created a sign-up form that shows a dynamic code on the success page. Once that form is submitted, the customer gets entered into an email flow. How do I ensure the dynamic coupon code they see on the pop-up success page is the same one they receive in the email flow?  

2
Brian Turcotte
Community Manager
2 months ago
M
Contributor I
MackenzieContributor I
asked in Campaigns and Flows

How to add a prefix to a preview email?

Feature RequestI design the emails for the company I work for and currently need to send previews to other members of the team for approval. However, most members lose the previews or don’t realize they are previews because they think the email was actually sent. This causes a lot of confusion.My work around currently is to go backwards from the content tab, back to the recipients tab, add in the word “PREVIEW” in the subject line, go back to the content tab, send the preview, go back to the recipient tab, delete the word “PREVIEW”, and then schedule once I have approval.The solution I would like to add would be to have the email previews automatically say “PREVIEW” in the subject line so that it is very clear that the email was not actually sent and is just a preview. If this is already a feature I can enable too that I just haven’t figured out yet or if someone knows of an easier way to solve this, please let me know!! Thanks :)

2
M
Contributor I
4 months ago
L
Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows

Avoid repetition when sending suggestions

Hello, I want to create a campaign in which each week I suggest a random selection of trendy pieces. The problem is that if I choose an ordering proposed by Klaviyo, clothes can be the same from one week to another. I want the process to be as automated as possible (and avoid selecting each piece myself), is it possible ? how can it be done ? Thank you for your help

1
Omar
Partner - Platinum
1 year ago
R
Contributor I
romeoxuContributor I
asked in Campaigns and Flows

how to make the flow that each time when we have new products ,the klaviyo will send to our customers

how to make the flow that each time when we have new products on shopify store  ,the klaviyo will send to our customers 

1
stephen.trumble
Community Manager
3 months ago
M
Contributor I
MariafcurreaContributor I
asked in Campaigns and Flows

Shopify flow based on items

I need to send different emails based on what the client purchased in SHopifyHelp!!!1

1
Bobi N.
Partner - Platinum
1 year ago
B
Contributor I
BeaContributor I
asked in Campaigns and Flows

Campaigns

I have been having problems with sending campaigns - they should have been sorted due to a bug but I still cannot schedule or send a newsletter - the button remains greyed out

2
L
Problem Solver III
5 months ago
Y
Contributor I
yourmindfulmama_Contributor I
asked in Campaigns and Flows

Accidently pushed A/B test on flow email!

I accidently pressed A/B test on a flow email that I want to send out soon.I don’t want to do this!!! How can I go back to the original email and sent a normal email without all the testing stuff??? 

1
T
Problem Solver I
11 months ago
M
Contributor II
MatijaContributor II
asked in Campaigns and Flows

Question Regarding Exiting Abandoned Cart Flow

Hi all,I have created an abandoned cart flow with different structured emails depending on the product.The trigger for the flow is ‘Checkout Started’. Should I add a conditional split ‘Has placed order at least once since starting the flow’ where ‘yes’ exits the flow and ‘no’ leads to the next email or will Klaviyo automatically stop the flow if a customer does indeed place an order? Thank you in advance!

2
M
Contributor II
3 months ago
S
Contributor I
Subodh KarkiContributor I
asked in Campaigns and Flows

Receiving random product in abandoned cart

Hello there,I have recently set up abandoned cart flow. I have done several test with it. And, I have not received the product of image that I have a Added to the cart.My setup:Product that I added:Product I received 

1
Dov
11 months ago
S
Contributor I
sfscorContributor I
asked in Campaigns and Flows

How can I send customers a coupon after a Black Friday purchase?

Hi everyone,Our commercial team wants us to send a 20 EUR coupon to anyone who is placing an order between Nov 21 and Nov 28. The coupon will be redeemable from Dec 1 to 11.  How do I schedule a flow such that:IF someone places order Nov 21-28  THEN they receive an email with the coupon code?I understand I cannot schedule Flows… Yet this is not a campaign I know how to segment. How do I segment customers who purchased on certain dates? What would you do?Thanks!!

1
Jakub
Partner - Silver
10 months ago
J
Contributor I
jxjyContributor I
asked in Campaigns and Flows

List Flow - second and third email not sending

Resolved

1
Dov
7 months ago
P
Contributor I
popiinyourpocketContributor I
asked in Campaigns and Flows

Cant delete flows or triggers

I have a few draft flows in my account but I cant delete them and they are being sent with old logo/designs on them! I try to delete the trigger and it comes up with an error code! 

1
stephen.trumble
Community Manager
4 months ago
A
Contributor I
assemblyluggageContributor I
posted in Campaigns and Flows

Why is my Abandoned cart flow is not worked since last 2-3 months?

Hi My abandoned cart flow is not working. Within a month I have got only 2 -3 transactions. Please someone help me so that my abandoned cart flow can start to work good.

2
A
Contributor I
1 year ago
S
ShriramNew Member
asked in Campaigns and Flows

How can I pull the 'only' price into the personalized recommendations and not the 'was' price?

I am running a flow which shows personalised recommendations - but it shows the ‘was’ price. I want it to show the ‘only’ price (the reduced price). Is this something Klaviyo can fix or does it have to be fixed from the WooCommerce side?

1
caroline
2 years ago

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