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592 Topics
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
[Strategy session] Atrae a todos los suscriptores con flujos de Klaviyo

Este post contiene todos los recursos relacionados con nuestra formación recurrente en directo [Strategy session] Atrae a todos los suscriptores con flujos de Klaviyo. Puede registrarse para asistir a la próxima sesión aquí, o ver la grabación de la última sesión a continuación.  Recursos de aprendizaje adicionales Introducción a los flujos Comprender la pestaña flujos Cómo añadir una división condicional a un flujo  Comprender los activadores y filtros de flujo Comprender cómo funcionan los flujos de reposición Cómo configurar artículos fuera de stock para flujos automatizados en Shopify¿Tienes alguna pregunta? Comente a continuación y nos pondremos en contacto con usted lo antes posible.

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Mich expert
Expert Problem Solver II
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Product Updates & Announcements
Apply to be a 2025 Community Champion
Apply to be a 2025 Community Champion

🚨Klaviyo Community Champions are our most passionate and experienced partners and customers. Champions are located all over the world, spanning all different industries and specialities.🚨As a Champion, you’ll have the opportunity to directly influence Klaviyo’s roadmap, share your expertise with other Klaviyo users, and be recognized as a leader in the ecommerce space. Whether you’re answering questions on the forums, starting a local meetup group, or speaking at an event, you can share your expertise any way that makes you shine best. Champions are experts in their field eager to help up and coming brands achieve success and are bullish on the Klaivyo brand. If this sounds like you, submit your application for our 2025 cohort by January 22nd.Checkout the 2025 Champion program page for more information and application! 

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Amos Peace
Problem Solver III
S
Contributor I
SaifContributor I
asked in Live training recordings
Error while exploring Klaviyo Academy

Dear Klaviyo Experts,When I initiate to Explore Klaviyo Academy, It is showing that “cms.academy.klaviyo.com refused to connect”.Do you anyone know why it’s showing. For your better understanding, I’ve attached a screenshot for your easy refference.Currently I’m log in with my Free account and usnig my Laptop and Google Chrome as browser.Please help to resolve the issue.Thank you,Saif 

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ali786
Expert Problem Solver I
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
RecapitulaciĂłn: [Getting started] Primeros pasos con SMS

Este post contiene todos los recursos relacionados con nuestra formación recurrente en directo  [Getting started] Primeros pasos con SMS. Puede registrarse para asistir a la próxima sesión aquí, o ver la grabación de la última sesión a continuación.  Durante la sesión: repasamos el consentimiento por SMS y por qué es tan importante actualizamos nuestra configuración de SMS  creamos un formulario de registro para empezar a recopilar suscriptores de SMS redactamos nuestro flujo de series de bienvenida por SMS Recursos de aprendizaje adicionales  ¿Dónde está disponible Klaviyo SMS? Cómo crear unas condiciones de servicio móviles en Klaviyo Comprender la recogida de consentimientos por SMS Comprender la configuración de sus SMS Cómo crear un flujo de SMS de bienvenida Comprender las horas de silencio de los SMS y MMS en los flujos ¿Tienes alguna pregunta? Comente a continuación y nos pondremos en contacto con usted lo antes posible.​​​​​​​ 

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anna.verlezza
Klaviyo Employee
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
Recapitulación: [Strategy session] Diseña correos que conviertan

Este post contiene todos los recursos relacionados con nuestra formación recurrente en directo [Sesión de estrategia] Diseña correos electrónicos que conviertan. Puede registrarse para asistir a la próxima sesión aquí, o ver la grabación de la última sesión a continuación.  En esta sesión:Cancelamos mitos comunes sobre el diseño de correos electrónicos Repasamos los 6 mandamientos del diseño eficaz de correos electrónicos Hicimos un recorrido por el editor de plantillas de correo electrónico de Klaviyo.  Discutimos cómo medir el éxito y optimizar el diseño de tu correo electrónico Pronto añadiremos aquí una lista de comprobación para el diseño de correos electrónicos. Recursos de aprendizaje adicionalesLa lista de mandamientos de diseño que cubrimos en el entrenamiento Tutoriales de video: Email editor tutorial videos Curso de Academia Getting started with email templates Centro de Ayuda: Guía del editor de plantillas de correo electrónico Mejores prácticas de diseño de correo elect

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anna.verlezza
Klaviyo Employee
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Product Updates & Announcements
BFCM Challenge 2024: The winners!
BFCM Challenge 2024: The winners!

🚨The Klaviyo Community is buzzing with creativity, and we’re thrilled to celebrate the incredible efforts of everyone who participated in our 2024 Black Friday Cyber Monday challenges. Each challenge showcased your innovation, collaboration, and drive to elevate your marketing game. We are incredibly grateful for every idea that was submitted. 🚨 Without further ado, let’s give a huge round of applause to the winners! 🏆✨ Be sure to check out all of their amazing contributions.  🏆 Implement omnichannel strategies winner: ​@kimm 🏆 Utilize new features winner: ​@natalieH24 🏆Increase conversions winner: ​@HouseOfHuntington 🏆 Grow your list winner: ​@SarahMarie  Each winner will receive a $150 gift card from one of our Klaviyo customers: Marine Layer, DKNY or Dermalogica. 📢 Winners: Check your inbox for details on your prize, and don’t forget to share your success with the community!A massive thank-you to EVERYONE who participated. Your energy and insights have been inspiring! Keep t

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kimm
Contributor I
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in Product Updates & Announcements
2024 BFCM Data Report - how did it go for you?
2024 BFCM Data Report - how did it go for you?News

Did you know that Klaviyo customers achieved record-breaking results this BFCM? Over 15,000 brands experienced their best sales day ever and, overall, Klaviyo customers drove more than $3 billion in total Klaviyo-attributed value (KAV) between Thanksgiving and Cyber Monday. The most active marketing hour for Klaviyo customers was 9 a.m–10 a.m ET on Black Friday, during which more than 420 million messages were sent. Peak order volume followed between noon-1 p.m. ET that day when Klaviyo customers saw 1.3 million orders come through. Learn more on the blog. Let us know in the thread how it went!Your successes Lessons learned Challenges you faced Templates you could not have lived without Flows/Campaigns that made the most money~Chloe

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chloe.strange
Community Manager
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Product Updates & Announcements
Community BFCM Challenge: Increase conversions | Win $150 gift card!
Community BFCM Challenge: Increase conversions | Win $150 gift card!

Hey Klaviyo Community!With Black Friday and Cyber Monday just around the corner, it’s time to focus on one of the most critical aspects of your messaging—conversions. We want to hear your best strategies for turning visitors into buyers during this high-stakes shopping season.Challenge: Increase conversionsObjective: Share your most effective tactics for increasing conversions during Black Friday and Cyber Monday.How to Participate:Think: Reflect on the techniques that have worked best for you in the past or come up with a new strategy that you plan to test this year. Share: Post your conversion-boosting tactic in the comments below. This could be anything from optimizing landing pages, using social proof, offering limited-time deals, or creating a sense of urgency. Engage: Explore other members' tactics, give a “like” to your favorites, and discuss the potential impact of these strategies on your campaigns.Prize: The top 3 strategies with the most engagement (likes) will be evaluated

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H
Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Product Updates & Announcements
Community BFCM Challenge: Implement omnichannel strategies | Win $150 gift card
Community BFCM Challenge: Implement omnichannel strategies | Win $150 gift card

Hey Klaviyo Community!With Black Friday and Cyber Monday approaching, it's the perfect time to fine-tune your omnichannel strategies. Seamlessly integrating multiple channels can enhance customer experience and drive sales, and we want to see your best ideas!Challenge: Quick Omnichannel StrategyObjective: Share a unique and impactful omnichannel strategy that you will be implementing this year for BFCM.How to Participate:Think: Reflect on your omnichannel marketing experiences and come up with a strategy that has worked well for you or that you think could make a big impact. Share: Post your strategy in the comments below. This could involve coordinating messages across email, SMS, social media, and other channels, or any other quick win for a cohesive omnichannel approach. Engage: Browse through other members’ strategies, give a “like” to your favorites, and join the conversation to exchange tips and insights!Prize: The top 3 strategies with the highest engagement (likes) will be eval

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A
Contributor I
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Interactive Workshop] Build your post-BFCM retention segments

This post contain resources related to our live training [Interactive workshop] Build your post-BFCM retention segments. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!Check out the training recording below:   Training objective: Build three essential audiences to convert and retain subscribers acquired over BFCM.  Today we built 3 segments:Leads who haven’t converted yetBFCM first time purchasers Easy upsellsReview our reference sheet to see the breakdown of segment conditions. Relevant resources to help you achieve your retention goals:Klaviyo BFCM Hub [Blog] BFCM Campaign Best Practices [Academy course] Turn BFCM shoppers into repeat customers [Help article] Getting started with segments [Help article] Advanced segmentation reference [Help article] How to create customer engagement tiers [Help article] Segment conditions reference [Help article] Creating a sending schedule based on email engagement reference [Case st

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Vivian.Asonye
Community Manager
Lissy Newphry
Klaviyo Employee
Lissy NewphryKlaviyo Employee
posted in Live training recordings
Recap Discussion [Interactive Workshop] Create an Email Campaign Using Klaviyo AI (Boxing Day Sale Edition)

In this session, we explore 3 of Klaviyo’s AI tools -- Segment AI, Email AI, and the subject line assistant. Help Center Articles:How to use Email AI to draft an email campaign How to use Email AI to generate email content How to use Klaviyo’s subject line assistant How to use Segments AI to define a segment Understanding Klaviyo's reputation repair AI How to use Klaviyo AI to work smarter and earn more How to use Flows AI to build a flow  Youtube:Youtube | Reply to reviews faster with AI Youtube | Use Klaviyo AI to generate email content Youtube | Define segments using AI Academy Course:Use Klaviyo AI to work smarter and earn more Power smarter marketing with Klaviyo AI Find the best email send time with AI Bust through writer's block with SMS AI   Klaviyo Blog:Blog | How AI is improving speed and scalability Blog | Why clean data matters for AIFor continued learning and support, utilise the following resources: Search for relevant articles on the Help Center. Learn how to use Klav

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Lissy Newphry
Klaviyo Employee
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings
Recap discussion: [Strategy session] Last-minute BFCM checklist: Klaviyo account must-haves (for entrepreneurs and small businesses)

This post contain resources related to our live training [Strategy session] Last-minute BFCM checklist: Klaviyo account must-haves  (for entrepreneurs and small businesses). Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!Download the Last-Minute Tips and Tricks for BFCM Guide now!   Session recordingIn this session, we provided a checklist to ensure everything in your Klaviyo account is ready for a successful BFCM (deliverability, acquisition, flows, campaigns). Useful linksBFCM checklist (includes links to all relevant Help articles) BFCM Hub (your one-stop-shop for strategies, live trainings, courses, and help articles that will help you get prepped for Black Friday Cyber Monday) [Office hours] Ask your questions to Klaviyo experts [Course] Expand your BFCM audience with paid ads [Course]  Land in the inbox on Black Friday Cyber Monday--Need help? Thread your questions below, or contact our Support team for technical t

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E
Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Product Updates & Announcements
Community BFCM Challenge: Grow your list | Win $150 gift card
Community BFCM Challenge: Grow your list | Win $150 gift card

Hey Klaviyo Community!Black Friday and Cyber Monday are around the corner, and we're excited to see your creativity in action! One of this year's challenges is all about supercharging your email & SMS list growth.Challenge: Quick Win for List GrowthObjective: Share your best tips and strategies for rapid email & SMS list growth. How to Participate:Think: Reflect on your experience and consider a unique, quick, actionable tip or strategy that has helped you grow your email & SMS list rapidly. Share: Post your strategy in the comments below. It could be a pop-up idea, a social media strategy, an incentive or discount for sign-ups, or any other quick win. Engage: Read through other members' tips and give a thumbs up to the ones you find most valuable. Feel free to ask questions and start discussions!Prize: The top 3 strategies from each challenge with the most engagement (likes) will be evaluated to win a $150 gift card from a Klaviyo Customer! Terms and conditions apply.Deadl

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A
Contributor I
J
Klaviyo Employee
jenkesslerKlaviyo Employee
published in Product Updates & Announcements
What’s new in Klaviyo Q4 2024
What’s new in Klaviyo Q4 2024

 Marketers are being asked to drive more engagement and revenue with fewer resources, and this is especially true for BFCM. Our aim is to continue empowering teams around the world to meet this challenge head-on.One reason we take pride in our speed of innovation is that we know the more innovative features we create, the more results you can drive. Klaviyo’s latest releases, just in time for the holiday season, are designed to help you leverage actionable customer data and increase productivity for smarter engagement.We’ve launched a new page to showcase some of our most exciting features that are now available:Redesigned Segment Builder Enhanced Email AI Flows Journey Preview International Expansion Automated conversationsWatch demo videos to see the new features in action, and subscribe to receive monthly updates directly in your inbox so you stay informed and ready to leverage new tools.  Jen Kessler, VP of product

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Klaviyo Employee
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
RecapitulaciĂłn: [Interactive Workshop] Construye tus Segmentos de RetenciĂłn Post-BFCM

En este post resumiremos la sesión y los recursos clave. Puedes apuntarte a este entrenamiento par asistir en vivo aquí,Puede encontrar la grabación a continuación (una vez disponible):   Objetivo de la formación: Construir tres audiencias esenciales para convertir y retener a los suscriptores adquiridos a través de BFCM. Hoy hemos creado 3 segmentos:Clientes potenciales que aún no han convertido Compradores de promociones por primera vez Ventas fácilesDescarga la hoja de referencia Recursos pertinentes para ayudarle a alcanzar sus objetivos de retención:Klaviyo BFCM Hub [Academy course] Turn BFCM shoppers into repeat customers [Help article] Getting started with segments [Help article] Cómo crear un segmento de clientes VIP [Help article] Cómo crear segmentos de frecuencia de correo electrónico [Help article]Comprender cómo se actualizan los segmentos [Case study] How Taylor Stitch used segmentation to increase their revenue per recipient by 60% [Case study] Little Sleepies grows BF

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anna.verlezza
Klaviyo Employee
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Product Updates & Announcements
Community BFCM Challenge: Utilize new features | Win $150 gift card
Community BFCM Challenge: Utilize new features | Win $150 gift card

Hey Klaviyo Community!This Black Friday and Cyber Monday, it's time to put Klaviyo’s latest features to the test! We want to see how you're using these new tools to enhance your marketing campaigns and drive results.Challenge: Unleash the Power of New FeaturesObjective: Share how you’ve utilized one of Klaviyo’s new features (released in 2024) in your Black Friday and Cyber Monday campaigns.How to Participate:Explore: Dive into Klaviyo’s latest features, such as advanced automation, new AI capabilities, enhanced segmentation, or any other recent updates. Implement: Put one of these new features to work in your campaign. Share: Post your experience in the comments below. Describe the feature you used, how you implemented it, and the impact it had on your campaign. Engage: Browse through other members' submissions, give a thumbs up to your favorites, and share insights on how you might use these features in your own campaigns.Prize: The top 3 entries with the most engagement (likes) will

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chloe.strange
Community Manager
anthonydelpizzo
Klaviyo Employee
anthonydelpizzoKlaviyo Employee
published in Product Updates & Announcements
4 integrations to explore
4 integrations to explore

 Let’s explore 4 integrations that will help you move faster, personalize smarter, and drive revenue at every stage of the customer journey—from acquisition to repeat purchase:Pinterest Canva Aftership  RebuyWith over 350 pre-built integrations available, you can seamlessly connect your entire tech stack without complex development or costly setup.Learn more about specific use cases in our blog post.Let us know in the comments: Which integration(s) have you used and what has been your experience? Which integration do you plan to try next?

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anthonydelpizzo
Klaviyo Employee
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in Getting Started with Community
Rewards and recognition in the community

Hi there, Klaviyo Community! Badges are awarded to recognize your contributions and showcase your level of expertise. Check out the badges that you can earn below!  Engagement Badges First post 1 topic created Active user   5 contributions Power user   15 contributions Innovator   10 answers given Helping hand   20 answers given  Engagement Badges Based on Product Area: Industry specialist   Topics created in the Community Commons Product specialist Answers given in any of the product areas Admired admin Answers given in Accounts and Settings Smart sender Answers given Campaigns and Flows People person Answers given in Lists, Segments, and Profiles Form fanatic Answers given in Sign-up Forms Active analyst Answers given in Analytics and Deliverability SMS specialist Answers given in SMS Email designer Answers given in Email Templates and Coupons System

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chloe.strange
Community Manager
nicole.daly
Community Manager
nicole.dalyCommunity Manager
published in Product Updates & Announcements
Join our new Woo user group
Join our new Woo user group

Dear Community Members, I’m excited to introduce our new group tailored specifically for Woo users on Klaviyo! This dedicated forum will provide a space for you to:Stay informed about the latest product updates and Woo integration news Discover upcoming ecosystem events and meetups Troubleshoot integration issues with our experts Connect and share insights with other users and developersIf you’re a Woo user or an agency working with Woo users, we’d love for you to join us! You can become a member of our group here.-Nicole

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nicole.daly
Community Manager
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings
Recap discussion: [Interactive workshop] Build your BFCM audiences (for entrepreneurs and small business owners)

Hi there!This post contains resources related to our live training [Interactive workshop] Build your BFCM audiences. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place! Check out the training recording below:   During this session, we:Utilized our reference sheet to create multiple BFCM segments* Built essential segments to include in your Cyber Weekend sending strategy (highly engaged, VIPS, bargain hunters, window shoppers)  Built 1 segment to exclude from your Cyber Weekend sending strategyBFCM resources:Klaviyo BFCM Hub Klaviyo BFCM Calendar [Course] Academy BFCM courses [Course] Preparing for Black Friday/Cyber Monday (Academy course) [Course] Black Friday Cyber Monday campaign best practices  [Course] Use winning segmentation strategies for BFCM [Case study] How POPFLEX drove more than $11,000 in revenue ahead of Black Friday from a single campaign Additional learning resources:[Case study] How Taylor Stitch used segmen

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C
Contributor I
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Strategy session] BFCM offer and promotion strategy (for APAC business owners)

In this session, we covered: 2022 BFCM data and trends  Traditional discounting strategies and examples  Discounting alternatives and examples from brands like Death Wish Coffee and Caden Lane  Sample customer segments and relevant campaigns  Bonus: A BFCM calendar! You can watch the replay of this training below: While this training focused primarily on the above, we understand you may need some additional help executing on these ideas. Here are some additional resources to help you along the journey!Want to learn more? Check out the BFCM Hub for all things Black Friday Cyber Monday! Attend [Interactive workshop] Craft personalized SMS messages in Klaviyo for BFCM  Attend [Strategy session] Understand email and SMS deliverability  Take our Academy Course on Black Friday Cyber Monday strategies!   Additional help center resources:How to add a countdown timer to an email  How to create customer engagement tiers  How to use signup forms to offer tiered discounts Feel free to com

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J
Contributor I
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in Product Updates & Announcements
New SMS capabilities across Europe and APAC
New SMS capabilities across Europe and APAC

We’re excited to announce that we now offer SMS coverage in 12 countries, with plans to expand further throughout 2024.Throughout the first half of 2024, we’ve extended our SMS support to a total of 12 countries, including recent additions like: Austria France Germany The Netherlands Spain SwitzerlandWe've also enhanced our SMS capabilities in Australia by adding MMS sending and two-way messaging via long codes. Here are some of the highlights: Easily add a new regional phone number You can add local phone numbers directly in your account.  You can have one Klaviyo account with several sending numbers for each country. Klaviyo automatically detects where each recipient is located and sends messages using the appropriate number for that country.  Choose the right sending number type for your business Depending on the region, you can utilize different sending number types. Collect SMS consent seamlessly across countries We offer multiple options for collecting consent, regardless of

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chloe.strange
Community Manager
Severine
Community Manager
SeverineCommunity Manager
posted in Live training recordings
Recap discussion: [Strategy session] DĂ©veloppez votre liste avant le Black Friday Cyber Monday

Merci d’avoir participé à la session “Développez votre liste avant le Black Friday Cyber Monday”.Cette session est faite pour vous aider à mettre en œuvre une stratégie d'acquisition solide avant le Black Friday et le Cyber Monday (BFCM).Durant cette session, nous passons en revue l'optimisation de votre site et de vos formulaires d'inscription pour le nouveau trafic, l'utilisation des intégrations des réseaux sociaux et des segments de Klaviyo pour créer des audiences similaires, ainsi que l'utilisation de votre audience existante pour stimuler les efforts d'acquisition grâce aux avis, aux parrainages et au contenu généré par les utilisateurs (UGC). Cette session devrait permettre aux participants de se sentir capables et enthousiastes quant au potentiel de croissance de leur liste avant le BFCM.Si vous n’avez pas eu l’occasion d’assister à la session, vous pouvez retrouver ci-dessous l’enregistrement de notre dernière session :  

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Severine
Community Manager
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
RecapitulaciĂłn: [Office Hours] Haz tus Preguntas de BFCM a los Expertos de Klaviyo

En este post resumiremos la sesión y los recursos clave.Puede encontrar la grabación a continuación (una vez disponible):  Recursos del BFCM:Klaviyo BFCM Hub Klaviyo BFCM calendar [Course] Academy BFCM courses [Course] Preparing for Black Friday/Cyber Monday (Academy course) [Course] Black Friday Cyber Monday campaign best practices  [Course] Use winning segmentation strategies for BFCM [Case study] Little Sleepies grows BFCM revenue from email 138.2% YoY with Klaviyo¿Necesita ayuda? Plantee sus preguntas a continuación o póngase en contacto con nuestro equipo de asistencia para solucionar problemas técnicos. También puede consultar nuestro Directorio de agencias asociadas si necesita ayuda sobre la estrategia o la ejecución del BFCM.

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anna.verlezza
Klaviyo Employee
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
RecapitulaciĂłn: [Interactive Workshop] Construye tus audiencias de BFCM en Klaviyo

En este post resumiremos la sesión y los recursos clave.Puede encontrar la grabación a continuación (una vez disponible):   En esta sesión, construimos cuatro segmentos de BFCM: Comprometidos con el MPP VIPs Espresso shot/última llamada No comprometidosDescarga la hoja de referencia para más información.Recursos del BFCM:Klaviyo BFCM Hub Klaviyo BFCM calendar [Course] Academy BFCM courses [Course] Preparing for Black Friday/Cyber Monday (Academy course) [Course] Black Friday Cyber Monday campaign best practices  [Course] Use winning segmentation strategies for BFCM [Case study] Little Sleepies grows BFCM revenue from email 138.2% YoY with Klaviyo Recursos de aprendizaje adicionales:[Case study] How Taylor Stitch used segmentation to increase their revenue per recipient by 60% [Help article] Cómo configurar informes personalizados para realizar un seguimiento de las aperturas de la Protección de Privacidad de Apple Mail (MPP) [Help article] How to Identify iOS15 Mail Privacy Protection

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anna.verlezza
Klaviyo Employee
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