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We enabled a Multi Step Signup form to capture email first, then SMS. One is for desktop and one is for mobile and they are both set to show to target non-Klaviyo profiles. Step 1: Email FirstHas an email input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome email flow After Submission it is set to show the next stepStep 2: SMSHas an phone number input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome SMS flow After Submission it is set to show the success messageI am noticing that customers are not being sent into the welcome email flow after submitting the first step so I have a feeling they are only being added to the specific list after completing both steps of the form. How can I change this so that each submission is accounted for individually?
Hello,We’re looking to make an email to send out to all of our current email subscribers informing them of our new SMS VIP group. We want to have a way for them to sign up over the email. Is there a block we can put for them to input the number on the email directly? Or will we just have to include a button for them to click that brings them to the sign up page. Thanks
My Shopify website is new - so new that the actual store pages are not yet live, though other pages are. I have added a Klaviyo newsletter signup to my site using a snippet. It works fine but is clunky with the design. I’d rather use the signup form in the Shopify template, however the integration is not working! I followed directions without a hitch. It says that my site is integrated, yet any email addresses added via the template signup are added to profiles and do not show up in the newsletter list. (In fact I have to search to find the profile and the profile says that it accepts marketing) Is it because the snippet is still installed? I only have one store and one Klaviyo account. I have searched through the forum and I am seeing that this has happened to several people but have not found a resolution for a new store with a small newsletter that is just starting.
Hi all, I have Klaviyo for my Shopify store and have set-up an auto-email to shoot from klaviyo as soon as someone signs up for our newsletter. Now we want to go one step further and send all transactional emailers via Klaviyo (e.g. order confirmation, shipment dispatched, order delivered, refund processed etc.). We use ‘Recharge subscriptions’ for payments and subscription management & ‘Deliverr’ for Shipping. Currently while testing I see these emails are triggered directly by Shopify, which I don’t mind, but just wanted to check with the community if there is any benefit in moving even these emails to Klaviyo? Thanks,Rishabh
Hello, There is something weird that happening around our cart abandon flow. When we’re clicking the CTA button, it doesn't take us to the abandoned product page, it only takes us to the Home page, making it extremely difficult to find solutions on it. Is there anyway around on how to fix this type of issue? Our ecommerce platform is Magento 2.3
I’m using the old email builder and having an issue where sections are not being saved in the proper location. I position a text section in a specific spot in my email and when I Save Content it just reverts the section to some odd location. I cannot get it to save where I want it to no matter what I try. I tried cloning and editing the email, deleting the section and recreating, clearing cache, changing browsers, etc., but nothing works. The section just saves in a different spot EVERY SINGLE TIME. Please help, thanks!
Hi everyone, how to build a segment that filter the contains in a product name (ItemNames)? I heard that the availability of the contains definition depends on the format of the data that is being shared to Klaviyo, so how to check if data format of ItemNames surely is list data or text data? I have tried to segment as picture attached but it doesn’t work, no any results.Please advise, thank you so much!
I’m having a strange issue with horizontal rules in email designs. We have a horizontal rule that shows up correctly in desktop, but doesn’t in mobile view. Here is the horizontal rule (dark orange/bronze color) working perfectly in desktop view.These are the specs of the horizontal rule in desktop.So I duplicate this horizontal rule exactly as it is but set it to show on Mobile instead...and this is what happens.It has the exact same specs as its desktop counterpart, but for some reason it stretches across the entire area and nothing changes when I try to tweak the padding. Is anyone else having the same issue? How do you fix it?
So I have two things going on: I’m using Dawn 2.0 and I’m using a pagefly product page that displays differently for desktop and tablet/phone. I can’t seem to get the “added to cart” event to work for me. Anyone with similar setups have a work-around?
Im having issues with adding a free printable. I designed a pop up and an email for the free printable but how do I sync the email with the pop up, so that when they sign up, the email template with the google link is sent automatically to them. I had to put the link in the subscription confirmation box (pic below) for now but prefer not to.
Hi there,We’re just starting to really dig into dark mode solutions with our email sends, and as all of you know, it ain’t easy!I’m wondering if KL has any tools on the horizon to facilitate testing within the app and make it easier to try out different combinations of background/foreground colors to quickly see what renders the best in different implementations of dark mode (full inversion/partial inversion).Thanks,Don
I want to delete a profile and wipe all of its data completely, so that the profile can come back as a completely new customer.In the help docs, it says “When deleting, the profile’s event history as well as every recipient record associated with the profile will remain in Klaviyo.” Is there a way to delete all of those associated data?The reason I want to do this is we have customers who leave and then return, repetitively. When they return they need to re-trigger a Flow, and the only way to re-trigger it is by cloning the Flow. If they leave and return 20 times, we will end up with 20 clones of the Flow.
Hi, Good morningscreenShot 1: For fulfilled order event there is a sum of 264$ happened Screenshot 2: Here it shows total 5 unique profiles trigged this event Screenshot 3: I am trying to group by email (profile property) to get sum of orders from each profile but I am getting no data. Any help will be appreciated. Thanks
Hey alltogether,I want to have a segment thats fit the following conditions:repeated customer ordered defined product more then once several times in his lifetimeI struggle with 3.My segment contains customers who placed orders at least 2 times. And it includes the customers who ordered the defined product 2 or more times in one order. My Segment should only contain customers who ordered a defined product at least two times in different orders (can be same day but usually longer time span within the next order.)I think i miss something but i can’t get around it. Any help, hint, workaround would be appreciated.:)BR Frank
Following the instruction to install the extension for magento 2.4.3 I came across an error when activating the integration. Once click integrate Magento 2 on the popup window, I was told the error message below. I double checked the API details are correct, and also the firewall Sucuri is not blocking Klaviyo. Anyone has experienced the same issue? There was an error while integrating your Klaviyo account with Magento 2. Below are the details about your errorKlaviyo is unable to connect to Magento Server for OAuth Handshake.Url tried was: https://www.xxxxxx/oauth/token/requestPlease ensure that both /oauth/token/request and /oauth/token/accessare accessible and my website is public
Using Shopify. Need something like a back-in-stock alert but for specific audiences only. I want to send back-in-stock emails only to people that previously bought from Collection A of my Shopify store. Then ideally, no duplicate emails if they bought Product A and Product B, separately, from Collection A. Is there like a flow for this?
I reached out to support recently and was told that custom fonts are not supported in the new editor - are they going to be implemented at some point? Even incorporating google fonts would go a long way (look at how Elementor does this for a good reference).Pretty disappointed with all the new features mentioned only to see that they’re mostly buggy or not ready.
Using segmenting, is it possible to build a segment that works off filtering part of the product name or SKU? (where product name CONTAINS “foo”) or (product name STARTS WITH “foo”). I can only see a filter for EQUALS in the segment filtering? Alternatively wildcards would work -are they available?
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