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Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10272 Topics

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JayHContributor I

asked in Sign-up Forms

What do to with contacts that subscribe again (and again and again...) via a Klaviyo form?

HI All, we’re pretty new to Klaviyo coming from Infusionsoft.Here’s my issue: Contacts consistently “re-subscribe” in order to attempt to gain access to another coupon code.How we used to handle it:Facts: we offer a one time larger discount for signing up. This is used often. Some contacts either forget they are already subscribed to our list or they attempt to gain access to that same discount again by using the form again.In Keap/Infusionsoft, it was a very simple matter to check to their status and send them a different email. Example - is contact already subscribed? Yes → Send email that informs them they’ve already subscribed. No? → send them the first time welcome email.But in Klaviyo, when I fill out a form a second or third time.. I receive no email. No welcome email, no welcome series, no nothing - despite the fact the “success” message says go look for a confirmation email. Feels sloppy.I was on a different website and I tested what they did, and their form stops you r

divyakrivy2022Contributor I

asked in Campaigns and Flows

Regarding Data types and entries with multiple signup forms

I need to add a Klaviyo Property by Name TAG. Will this property be able to accommodate multiple entries e.g., rewards, feedback, join opt in, …?? I have used List data type as of now while importing contacts with this property. Is this the right way to get multiple tags to single profile? I need to use these tags in flows too.

HPBContributor IV

asked in Lists, Segments, and Profiles

Is there a way to segment people who only purchased a single product in their order?

Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)

vitbarretoProblem Solver I

asked in Lists, Segments, and Profiles

Creating a segment for customers who bought more than 1 of any product

Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).

Cr.oomppContributor III

posted in Lists, Segments, and Profiles

What are some Segmentation practices that are suitable for Email Campaigns?

Hi Klaviyo Community, I’m in the industry that sells tech. So most of my products are ranging about $500-1000. I’ve been trying to figure out what segmentation techniques I can apply to ensure that i’m targeting the right customers. Any suggestions?Specifically for Email Campaigns, which can be Holiday marketing, Discounts, etc.

MakersRandersContributor I

asked in Campaigns and Flows

[Magento] Products not showing up in feed

Hi,Our customer’s product pictures aren’t uploaded to Magento - they come from an ERP-system instread. This means that pictures don’t show in our email product feeds. What do we do?

formanProblem Solver I

asked in Integrations and Reviews

Why woocommerce data is not syncing?

Hello Klaviyo community,I’m having a problem one of my clients woo commerce website. I integrate perfectly and all the metrics working. But in integration Klaviyo showing me that sync failed. Could you please tell me what the point I’m missing? It’s synced only 50% and the rest is not syncing.

Cr.oomppContributor III

asked in Accounts and Settings

Help! My Klaviyo Certificate Is Under The Wrong Name

Hi Klaviyo Team, For some unkown reason, I am unable to access the help center. My Klaviyo Certificate is under the wrong name, will it be possible to change it?

JonContributor I

asked in Campaigns and Flows

I sell online live classes, when clients book for a class, how can I send email reminders to clients 24hours before the class starts?

Hi, we offer online live classes in our websites.Clients book in advance for the classes.How can I send a reminder using Klaviyo to this clients, so that they receive the reminder 24hours in Advance to the beginning of the online live class?

MikeshPContributor I

posted in Integrations and Reviews

Missing Data Synced

Hi, I am looking to launch a new rewards program for the baby toothbrush company I work for but I am having problems pulling in all the field data from the 'create account' page into Klaviyo. It only pulls in the customer firstname, surname, dob, account creation, email address and if they accept marketing - which is great but for some reason it doesn't pull in the child's name or dob when the form is submitted. I've even added script that Klaviyo provided so the fields will link with our custom properties, but still no luck. How do I pull this data into the Klaviyo? and what is the best way to do it? Many Thanks,

filmingdomContributor I

asked in Sign-up Forms

Embedded form is blank

I’m trying to embed two different sign up forms for two different lists on two different websites. The pop up and fly in options work fine, but the embed option, which is what I want to use, just shows up as blank.Rather than dive into the weeds I just decided to use the fly in option. But then when I created another sign up form and tired to apply it the same way, it now is listing BOTH of my sign up form overtop of each other ON BOTH SITES. Do I need a different code snippet, and if so how do I get one?

NikkiKileyContributor I

asked in Lists, Segments, and Profiles

How Do I Connect a List to my Form that will Trigger a Form?

I am creating an A/B Test FormCopy 1: sign up receive 15% off discount email and SMSCopy 2: sign up receive promo code email and SMSI need help creating a list for both copies so the customer can receive their discount immediately. What is the best way of doing this?

khitabContributor I

asked in Sign-up Forms

sign up in header and footer

I made sign up form in the Klaviyo which is integrated to my shopify store. It works as a pop-out well but I also need it fixed in the header and footer of my website, please how can one do it? is it possible? I searched relevant info a lot but unfortunately to no avail.

sabamadContributor I

asked in Lists, Segments, and Profiles

Update profiles email address

For some reason I can not update an email address under a profile (i noticed the email has bounced). I went to the profile → selected Edit under Contact→ then updated the email address but the “update profile” does not work. Any advice? this seems like a bug

lisa4tContributor I

asked in Campaigns and Flows

I did a giveaway with other businessess and when people signed up they agreed to be added to our email list. I uploaded the list to my Shopify site but I had to go and manually mark that the person was subscribed. On Klaviyo, it only sends a welcome email if they sign up by a pop up box. How do I change this or upload my list?

CVanContributor I

asked in Campaigns and Flows

Subscribers see Malware warning when clicking on "View in your Browser"

A long-time mail subscriber clicked on “Can't see this email? View in Your Browser” and got this message. Links checked ok on all browsers and devices (from our side). Is this related to a spam setting on their email platform (me.com). Any ideas?

sheifeiguokeContributor I

asked in Lists, Segments, and Profiles

What is the function of a List? How is it different than a Segment or Tag?

我很困惑 List的功能可以用Segment或Tags代替。什么场景一定要用list？客户订阅的时候，为什么一定要放到List里面，而不是tag或者直接按Segment分组

Mango_AndrewContributor I

asked in Lists, Segments, and Profiles

Klaviyo + Typeform // Multiple Outputs into Klaviyo

HiHopefully someone has experience of this as I can’t believe we’re the first to try this.We want to do an onsite survey for website visitors.It’s a 3 question survey to get a steer on why they are browsing and what help we can give them.Question 2 depends on the answer to question 1, question 3 depends on the answer to question 2.Klaviyo can’t handle the answers triggering different follow-on questions so they advised using Typeform.It ends up with customers dropping into 1 of 8 different “categories” after question 3. Each of which we will handle through different flows.Has anyone done similar and how do you link each “category” with a segment in Klaviyo? Hope that all makes sense. ThanksAndrew

ElliContributor II

asked in Campaigns and Flows

Back in Stock as sign up for Newsletter

Hi,we sell vintage one of kind objects. After an item has been sold, we leave them up on the website for a time to create fomo. Since we sell only unique items, they do not get restocked. However, we would like to offer a sign up form on the product page after an item has sold for people, who missed out on said item. This sign up form should sign people up to our main email list.Is the Back in Stock option the right choice for this?And if so can I install it, as we use the impulse theme of shopify in combination with pagefly?Thank you in advance for your advice!Kind regards, Elisabeth

CaraHContributor I

asked in Campaigns and Flows

Expected Recipient Count for a Campaign

HI everyone-I am new to klaviyo. I uploaded my customer list of over 5k subscribers from mailchimp to klaviyo. Klaviyo divided my client list into 4 segments. If you add all the subscribers in each segment I have a total of 5700+ subscribers. I have sent my first two campaigns out to all 4 segments but it looks like the email was sent to only 3091 subscribers. Why is this? Could there be subscribers in more than one segment? There aren’t enough bounced/failed emails to account for the discrepancy. Thanks, everyone! Cara

BayeetContributor I

asked in Analytics and Deliverability

Add To Cart Flow - Landing Page Trigger

So I’ve successfully installed the code and inputted the class name so my flow triggers when cart is abandoned on the PRODUCT PAGE However I am using the Turbo theme and found that the flow doesn't trigger when “Add To Cart” is clicked and abandoned with the “Featured Product” Element which you can put on the landing page. I’ve gone in and installed the same code in the “Featured Product” Template on the backend but nothing has changed. Any solutions to this?

TM_IreProblem Solver I

asked in Integrations and Reviews

How Can I Integrate Offline Sales - Flows

Is there a way to connect/integrate Klaviyo with our CRM Software (SAP)?In addition to our online sales, our idea is to follow up our offline sales with emails (Cross-sell flow | Reviews Flow | Customer vs. Non-Customer Flow | Remind People to Purchase Flow, etc.).I guess the quickest way is to export off line sales onto a spreadsheet file that will be connected to Klaviyo automatically. Has anyone found another solution?Thank you

A

Anonymous

asked in Lists, Segments, and Profiles

Why was my Welcome Flow sent to Current, not New Subscribers?

Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago. This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??