Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,026 Topics
- 2,772 Replies
Mailchimp email list and Klaviyo Integration issue
I have finally got my flow set up that I currently use in mailchimp so I am trying to get my email list moved over to klaviyo so that I can turn on all my flows and stop using mailchimp. My klaviyo is showing 1300 email when I go to my account section, but 1300 emails are not showing up in my lists. So I followed the video and put in the specific list ID from mail chimp that I wanted to integrate over into my lists, and I have done it 2-3 times now and absolutely nothing shows upWhat am I doing wrong?
Tidio>Klavyio did an import, profiles flagged with "accepts marketing' are not going into my newsletter list...
So I’m having a frustrating time with Klaviyios Newsletter lists.People never seem to show up often directly from Shopify (even though they accept marketing by default) or heck when importing from an Excel (off Tidio), even though these are people flagged with ‘accepts marketing', they’re still not making it into my list… I mean I even imported them directly into the list! And they’re still not there.What is going on? Can someone please help. How can I even flag, them into that list in Klavyio? as another question
Mismatched data while importing CSV file
Hi there,I’m trying to import a CSV file and when I do, I get mismatched data all over. So I have gone and review the data type, and tried a different one with no avail. I won’t import and it doesn’t matter the data type I choose. Anyone has an answer to fix this? Thank you, Francisnelli
Help - emails aren't added to my list after abandoning checkout
Hello guys, I’ve set up an abandon checkout sequence and it seems to be running smoothly. I’ve checked the analytics and it seems to be sending out emails on the regular. I’ve even tested it with my own email and received the abandon-cart sequence.However, my lists doesn’t seem to be populating at all. So i’m unable to collect email data for further promotion.Other info you might need- I’m using WooCommerce- I’ve checked single opt-in for the opt-in process- Klaviyo is properly integrated with woocommerce- I've checked "subscribe to email marketing"
Subscribe to a list within an email
HiI am sure this is simple but can’t figure out how to do it. I am building a waiting list for a new product and at the end of the launch phase I will send a closing email. In this email I want to have a button offering users to opportunity to sign up to my normal newsletter list, when they click on it they will be automatically moved to this list ready to trigger additional flows How would i do this?ThanksAndy
Moving clients from one segment to another
How do I move clients from one segment to another. ie if a client in ‘Best Customer’ segment and then subscribes and becomes a ‘subscription’ client, do I just kill it in the original segment. ie “Best customrer”. It seems to go in to subscription automatically but other segments i will have to move. Also I don’t want to lose all their past sales history just because they have gone into a new segment because they are on subscription. Thankyou. I am definitely losing sales because of this problem.
Private API - put contacts into list or segment
We are using a 3rd party resource to collect email addresses (Hello Bar). The contact list in Hello Bar is linked to Klaviyo using a private API. I would like to put all of the people who sign up via the API into a list / segment so that they enter a flow and are emailed once they enter their email into the Hello Bar widget. I can’t locate anything in the list / segment and/or in flows that will pick out the people who signed up through that Private API. Would really appreciate any help! Thank you
You must identify a user by email or ID Error (Need Help..)
Dear Klaviyo Community,We have a custom site developed using Laravel & Vue.Our site works like a service reservation site wherein guest users are allowed to make transaction. But upon putting all the codes and following the contents from the API documents we are still getting issues on the above subject for guest users but if we try a transaction for a logged-in user the thing works.Are we missing something or is Klaviyo codes is designed for logged-in users only?We appreciate any response or help that may clarify the above subject.Thank you in advance.
Duplicated profiles - Prestashop integration
Hello,We are currently testing klaviyo ! So far the platform is really good and cool.We have somes questions :Our older customer (more than 90 days) are not synchronized (profile not created). Do we need to import them ourself ? When a customer change his email address from his profile a new profile is created and the old one is not updated. It doesn’t seems right. Can you clarify us theses situations ?Thanks a lotBest regards
Looking for clarification on profiles
Hi folks,I’m pretty new to this, but I’m working with a business owner to get their email marketing up and running. I’m charging them the cost of their account per month while I’m learning. I’m trying to clarify some stuff about profiles, lists and account cost. For some context:They’ve not done any email marketing for some time. As far as I can tell they’ve had a newsletter signup form but never sent one. They currently send abandoned cart emails via BigCommerce. They have about 9000 active profiles in total, but just under a thousand subscribers in BigCommerce. There are also a couple of hundred profiles who have entered the newsletter segment in Klaviyo, but I haven’t proceeded with setting up Klaviyo signup forms yet - it looks like these are folks who have placed orders and consented to newsletters during checkout.I really want to try and reduce the number of profiles we’re charged for, but I’m not sure if I can since I don’t have any information on people who have unsubscribed (
2 lists created after integration with Magento and Mailchimp
Hi - We are new to Klaviyo and are just setting it up, have integrated with our Magento store as well as Mailchimp. There are now 2 lists created in Klaviyo - one from Mailchimp and the other named as the default Newsletter which is syncing from Magento.However, Mailchimp has not been synced with our store for about a year so there may be issues with unsubscribed contacts not synced between the 3 platforms. We have been using Mailchimp to send newsletters without the store sync.This would make the Mailchimp list up to date with the contacts who have unsubscribed, but not our Magento store.We have some questions:How can we make sure we will not be contacting anyone who has opted out from any list?Should we merger the 2 lists to create a Master list?The default Newsletter list is much larger than the Mailchimp list - is there a reason for this?Should we delete all lists or the account and start again so we have a clean contact listThank you in advance.
How to undo a CSV contact/profile import?
Hi everyone! I just imported a contact list from our previous ESP using a CSV file, and then realised I incorrectly mapped some data, selecting data type “String” instead of “List” or “Date”. Is there anyway to revert this? Or undo the import and import again?
Trying to upload a list (CSV) and keep getting error message: "Duplicate Headers"
Hi all, Strange because I have done this many times before, but I am attempting to upload a list and it keeps saying “duplicate headers” when there are no duplicate headers. I have tried with different files and I keep getting the same message. Has anyone had this happen before? I only have three columns (First Name, Last Name and Email. When I try to copy and paste, I get the same message and when I try to remove the header altogether, I still get the same message. Any help appreciated.
After Supressing Profiles - What to do?
HiFollwed the help in Klaviyo to create an unengaged segment. I then moved these profiles to Supressed profiles.After doing this I noticed around 500 profiles out of the 10,000 are still in the unengaged segment. I repeated the supress action but they are still there. Why would this be and what do I do about it please?Thanks
Segment condition pulling wrong customers
I’m trying to create a segment for the Garden collection on my store. When I create the segment, it incorrectly classifies people that purchased a non-garden product and no one that purchased a garden product. Yes, I double checked the tags and collections on my store.
Segments not capturing correct users
Hello I'm trying to create a list of people who haven't bought in the last 30 days or more but no Mather what condition I set that don't see to work and show me profile from yesterday, o from 31days how did buy, i don't understand if I'm just not understanding the conditions, but I have tried everything that makes sense and everything that doesn't make sense too I attached the conditions that I have tried and the profiles that they show me that clearly don't mach the criteria for example those definitions/ condotions get me and which they should not be included in the list right? please Help i dont know what to do i have seen videos on you tube, I use the same setting and it just doesnt work,..
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Are you in the Food and Beverages industry?
Connect with others and discuss trends and strategies in the industry.Join our group today!
Most helpful members this week
Already have an account? Login
Use your Klaviyo credentials
Log in with Klaviyo
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.