Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,219 Topics
- 3,358 Replies
How do I view/sort profiles of a list by "date added"? I would like to be able to view the profiles in a list by the day / week / month they were added to that list. This is where I get stuck:List & Segments > List I can see there’s an “added” column, but I have a big list and it’s not useful to scroll through the entire list and mark down which month the profiles belong to. But how about when I go into “List Growth”? Yeah… No luck, either…List & Segments > List > List GrowthThis does not show me the individual profiles, but only how many there are in a given month.I think it makes more sense to add a filter function to the list so people don’t have to flip back and forth to cross check. It’s just too many steps. Is there a way around this? Any suggestions, advice would be appreciated.Thanks,Charlie
I’d like to track activity from different signup methods and I want the source properties to be very clear and straightforward in the List Growth report. I’m wondering if it’s possible to customise Klaviyo’s default source properties. Example: API, Manually Initiated and Facebook Lead Ad. Can I update them to something else? Thanks,Maria
I didn’t do my homework and have been deleting suppressed profiles mistakenly thinking those were individuals that didn’t want to receive my emails so why keep them on my list. However, even deleted, those profiles are still counting against me as active profiles and being billed for a lot more profiles than I actually have. How can I permanently delete these now non-existent profiles so my account and stats track against my true number of active profiles? Thank you!
HiI am building a waiting list for a new campaign launch. To get the maximum of sign ups, I would like to send an email to all my database to give them an option to sign up to the waiting list.The desired flow here, is that when they receive the email to allow them to subscribe to the waiting list, they can simply click the button “Subscribe” from the email, and it will automatically add them to the list.Once they have been added to the waiting list, they get redirected to a “Thank You” page.Is this something possible?ThanksVincent
I am creating an A/B Test FormCopy 1: sign up receive 15% off discount email and SMSCopy 2: sign up receive promo code email and SMSI need help creating a list for both copies so the customer can receive their discount immediately. What is the best way of doing this?
Hi there,I would like to know if I can add my customers to the list once they place an order.I’m using woocommerce. I know that we can setup a checkbox in the checkout but it isn’t that convenientbecause not everyone will select it. or see it in the first place.Thank You.
How can I segment Current Paid subscription users from Current Free trial users [ReCharge x Klaviyo]
Hi everyone, Can you help me identify the definition I should be using when segmenting the CURRENT PAID USERS from FREE TRIAL users of our brand. I already segmented those who are currently in free trial. But the metric I use [ 'rc_active_subscriber ] appears true to both users, either PAID or FREE trial users. So, how can I create a segment of those on PAID SUBSCRIPTION only [ EXCLUDING the FREE TRIAL users] Thanks,
Hi Klaviyo Community, I’m in the industry that sells tech. So most of my products are ranging about $500-1000. I’ve been trying to figure out what segmentation techniques I can apply to ensure that i’m targeting the right customers. Any suggestions?Specifically for Email Campaigns, which can be Holiday marketing, Discounts, etc.
Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).
Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)
Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago. This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??
Hi, I've created a segment to pick up AUS and NZ country profiles. Properties about someone > country > equals > Australia Properties about someone > country > equals > New ZealandI have about 500 profiles that fit this but the segment isn't pulling anyone in… Do I have to wait a while or am I missing something?
I have a segment set up for my Sunset Subscriber Flow and it’s pulling incorrect profiles.The segment has a condition of “opened email zero times in the last 90 days” and upon looking through the very first profile in the segment, I can see this customer has opened an email in both December and November. It’s January 5th, so both of these dates fall within the 90 days. I don’t want to be sending list cleaning emails to individuals who are engaging with our brand. How can I fix this?
HiHopefully someone has experience of this as I can’t believe we’re the first to try this.We want to do an onsite survey for website visitors.It’s a 3 question survey to get a steer on why they are browsing and what help we can give them.Question 2 depends on the answer to question 1, question 3 depends on the answer to question 2.Klaviyo can’t handle the answers triggering different follow-on questions so they advised using Typeform.It ends up with customers dropping into 1 of 8 different “categories” after question 3. Each of which we will handle through different flows.Has anyone done similar and how do you link each “category” with a segment in Klaviyo? Hope that all makes sense. ThanksAndrew
I have tried and tried and tried linking my pop I created, to an existing welcome flow I created for discount for new subscribers to my mailing list. I have tested this with my own 3 emails and no matter how much I have played with the settings I don’t get my email with the code I out on it from the welcome series flow, I get this email attached below. Please help me resolve this matter! Thanks in advance.
Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.
When I export a list manually from Klaviyo, I can choose all of the property (i.e. column) available from those lists. In my case I have 66 properties(data) for each of lists members, but when I pull them from the API, I can only extract 33 properties from each members from a single pull.Is there any way for me to extract the other 33 properties available from a single pull?
I use two Klaviyo registration forms. Both refer to the "Newsletter" list. However, when people sign up for my newsletter, only a profile is created and they are not added to the "Newsletter" list.This also prevents me from starting a flow.Thanks a lot for your help.
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.