Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,220 Topics
- 3,359 Replies
While creating segments, I want to identify those who REALLY opened emails where Apple MPP as “true”Since many machine opens occur shortly after an email/SMS send, wouldn’t it seem like a good way of identifying real opens would be using something like the following rule?Opened Email is at least 2 over all time, where any Message is the same, where Apple Privacy Open equals true Unless there is already a way around this, I think many Klaviyo users can benefit from this.😊Currently, Klaviyo’s How to identify iOS15 Mail Privacy Protection opens doesn’t address this issue.
Good day all,I’m working with a very credible, but not well known ESP. They will be supplying email lists that have been through a permission pass - meaning they are opt-in and CAN SPAM compliant. They quietly supply various services to many of the Fortune 500, so they would not compromise their and their client’s reputation by spamming or selling lists that are not 100% opt-in.This page suggests that Klaviyo does not allow third party lists. Can anyone shed some light on this? There must be a some exceptions. Thanks in advance…..Jim
I’d like to encourage SMS sign ups and want to send out an email to engaged customers asking them to add their mobile numbers to their profile so we can send consented SMS.However when I try to add items to the profile sign up the phone number option isn’t there. Whats the best way to achieve this?
Hi,I did a shopping cart abandonment reduction campaign on Optimonk. I collect the email address. List it in optimonl. Klaviyo connection is fine. Still no email address is received in Klaviyo. I followed this article: https://support.optimonk.com/hc/en-us/articles/360021350540-Integrating-OptiMonk-Campaigns-with-KlaviyoEverything is flawless up to point 10.Can someone help me, what have I messed up?Thanks,Petwr
Hi, I have a substantial number of contacts who haven't opted in, making it impossible to include them in our regular email campaigns. While they can be added to various flows such as abandoned cart sequences, I find these contacts to be of limited value when they aren't engaged in any specific campaigns or flows… What do you do with this type of contacts? Thanks!
I use Klaviyo & Shopify for both Wholesale & Retail. Often, an email will go out and, unrelatedly, a wholesale order will come in. That order is reflected in the campaign sales. How do I change that? I already have any customer with a wholesale tag in shopify segmented in Klaviyo and a separate wholesale list.Thanks!
HiI’ve built 2 different segments to trigger 2 different flows. They are very similar but one just triggers when a person becomes a customer and the other is the same but has different content based on whether they are within 5 days of their start date. So I need to exclude customers in the first flow whose start date is in the next 5 days. I see that you can segment by date i.e. in the last five days and in the next five days but you can’t do the negative version i.e. is NOT in the next five days. See belowWhat I need is regular_days_start_date is NOT in the next 5 days.Is this condition not available?ThanksSean
Just wondering, in the hopes of more segmentation for my audience. If there was a way you could tell if a customer who has subscribed to your newsletter has subscribed to your other media channels. For instance in our Post-Purchase Flow I have an email specifically for promoting other social media channels and if I knew which ones my customers subscribed to I could promote specific channels or not at all. just wondering if this is possible. Or there is an app integration for this thanks.
If I connect a referral software to my store that allows people become a referral agent for me. Am I able to create a Conditional Split in my Post-Purchase Flow that would either send an email incentivising people to register to become an affiliate or skip that email entirely? Admittedly I don’t have this set up so I don’t know. But my guess would be that I have a custom property about the people who have joined my referral program stated as True. And then those who are labeled as False would get sent the email. Is any of this correct? please let me know. Thank you
Hi, My settings are correct, all syncing has been turned on. However when someone signs up to my newsletter on Shopify, they aren’t showing up in my Klaviyo newsletter list. And yes the settings show it’s supposed to be syncing to the newsletter list. I’ve tried everything. Very annoying and thinking about changing platforms.
Hello, I’m having an issue on what is the best way to send out my first email back to my customers after not sending out emails in Klaviyo for 10 months. We had to stop due to budget cuts but we are back on. We sell through Shopify and our Early Black Friday Sale starts today Friday 11-17-2023. We have not sent emails anywhere else. Would it be best to grab 10% off our primary email list us it to warm up?
Algunas de las La localización de mis perfiles, no se recogen bien. Me pone otros países.Recogidos datos a traves de un POP UP de Bienvenida desde la Web ShopifyTengo un mail de prueba de España y me ha recogido Localización: Greensboro, North Carolina, United States.¿Como arreglar este error? ¿Pueden ayudarme?Gracias
Hi all, two questions:I’m using a shopify restock alert app that emails users when a product comes back in stock. On the form there is also a tick box that allows them to sign up to email marketing. This email is being collected by Klaviyo successfully but doesn’t automatically get stored in my preferred Newsletter list. How would I make this happen? They are being tagged, if this helps in the process. Also they have the words Never Subscribed in their profile, as they have given consent is there a way this could be fixed? Thanks!
Not sure how to describe this but here it goes..Somehow as customers enter our website, their data is automatically added to Klaviyo’s newsletter list. I’ve spoken with Shopify’s team and they say it is nothing on their end or other third party integrations causing customer data to be generated and added. We do not currently have a static newsletter submission form on the live site and have turned off cart abandon in Shopify. My understanding is the only other way people could subscribe to the newsletter is from orders, which these individuals are not ordering. Any thoughts? I do not want to bother people who are uninterested in communications getting emails.
Hi,I’d like to be able to assign more than one value to one custom property. For example, I may have a custom property of “Interests”, and I may collect that information from a sign up form with both radio button questions and multiple check box questions. I also want to be able to assign an additional “Interest” value according to certain actions they take in the email, such as clicking on a certain link. I don’t want the old value to be overwritten. Is there a way to accomplish this?I understand that I need to use the list/array data type, and that there is a way to do that if I upload a CSV. My question is how to create list/array data type properties through sign up forms or in-email behavior. Anyone has any experience with this? Thanks!Dawn
Hi All,I am facing an issue related to Klaviyo profiles. So, I got the Klaviyo account reactivated after 2 years and everything was fine but today (14th of Nov) I am seeing that a lot of fake profiles are adding in the Klaviyo account. You can see in the image below. I don’t know from where they are coming as these profile don’t have any reference or website activity as show in below images. Can anyone tell me how can I stop them as they are just coming in. Till now 5000+ profiles and counting.I have read different articles but those were about suppressing or deleting the profiles but right now, I want to stop them.
Hi Community,I have a question regarding list deduplication. Is there a way to avoid to subscribe to a list for profiles that are already in another list.Right now if someone try to subscribe to list again with the same email address using embeded signup form he received thank you message but Klaviyo don't trigger DOI as this profile is already in list.Is it possible across many lists?
Hi! So we are trying to determine if there is a disconnect between our Shopify and Klaviyo accounts. One of the issues is there are multiple profiles that have been created in Klaviyo that:1. Are not associated with any lists or segmentsHave 0 activity in their activity log under their profile These profiles haven’t completed any forms that we can find and aren’t customers… so how do we have their names and emails? How were these profiles created?
Hello, I've recently linked Klaviyo to Shopify. I’ve got over 3,000 active profiles when it synced up. I currently only have 1,300 email subscribers. So it’s a lot of active profiles who haven't subscribed in the past. I’d assume a lot of these are cold and not really worth sending an email to (worried it will affect deliverability in the future). Does anyone have tips on how I can clear these? I thought of 2 options: Send 2 emails to all win back opportunities (1,000 contacts). If someone doesn't open either then surpress them. (mini winback flow) - Worry is that it’s someone who was added to Shopify ages ago and they class it as spam. Keep the unengaged 90 day flow and surpress them when they reach that. Seems a bit pointless as a lot of the active profiles won't be receiving an email for 90 days and I will have been paying for them. Any help would be much appreciated! ThanksJack
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