Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,033 Topics
- 2,798 Replies
Add customers that had signed up in Shopify that were imported to “profiles” to a list.
All I want to do is add customers that had signed up in Shopify that were imported to “profiles” to a list.I have exported customer csv from Shopify, import to list, DOES NOT WORK.I downloaded Klaviyo “Skipped Records” from that failed upload, nothing is indicated as wrong or anything about why they were skipped, only message: “Check that the correct type was selected for each column during field mapping.”Re-uploaded and changed the “type” everywhere I could to every option available, DOES NOT WORK.Hours of searching for an answer and nothing but the same stupid answers that talk about segmenting lists and harvesting new customers to a list, BUT NOTHING about how to use the list we already have.On the verge of dumping Klaviyo.
Emails are only sending to 2,441 out of 11,820 profiles
Hi! My emails are currently only going out to 2,441 addresses but my lists make up 11,820.I hadn’t really cleaned my list in a while and then I set up some parameters last year but I think I have suppressed too many profiles now. I am not sure how to get them unsuppressed. I don’t want to unsuppress the ones I have manually suppressed though. What is the best way to do this?Thanks!Zoe
Customer data upload
We have just moved over from Mailchimp to Klaviyo & are currently moving over customer data that has been captured during the move. Out of 60 customers, 40 of them failed to upload due to a formatting erro which I believe to be the format of the dates. Once I make the changes to this data & upload to Klaviyo, how can I overwrite this duff info (date format being written wrong way) to ensure it doesnt happen again?
Is there a way upload mobile numbers?
I have found the articles on uploading landline numbers (with country codes etc). Is there a way to upload mobile numbers to Klaviyo? For example, 077……?Alternatively, some advice on how to format Excel to convert mobile numbers (currently 77…...) to a functional format. Thanks for your help.
Creating segment based on future behaviour
HiI want to create a segment based on future behaviour (I need to schedule an email to be sent to people who haven’t made a purchase between 2 dates in the future). I’ve created the segment and of course right now my entire subscriber list is in it as no one has placed an order between those future dates.My question is: If I create and schedule the email today, will the segment update in real time to ensure that only those who have not made a purchase between those dates will receive the email?Thanks!
Deleted profiles still in a flow. How to bulk-remove?
I deleted old profiles that I no longer wanted in Klaviyo but didn’t quite understand how the Shopify integration worked, meaning Shopify re-imported a number of those profiles and added them to our welcome flow. I used a segment to isolate those profiles and deleted them from our account (and change settings so they won’t import again), but they’re still queued up to receive emails in the welcome flow. I know that I can view the welcome flow analytics and delete the emails in the ‘waiting’ list, but there are approx 130 and it’s pretty time consuming to delete them one-by-one. I would have thought that when you delete a profile it gets removed from any flows? How do I easily remove all these profiles from any flows? Thank you!
Exchange ID for Profile ID endpoint always returns 500Internal Server Error
Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact email@example.com."Can someone please let me know the possible issue?Thank you in advance
Restoring lists to a previous state
Is there a way to restore lists to a previous state? I tried to suppress some profiles I believed were inactive and it ended up taking a huge chunk out of both of our main emailing lists that we use. I want to start back from square 1 so to speak so I can work through the logic to make sure that doesn’t happen. Is it possible for Klaviyo to restore a previous version of a list for me?
Klaviyo isnt tracking open rates
Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you
consent status for imported
I just imported all of my contacts from Big Commerce. I see the profiles that were created but how do I get Klaviyo to add them to lists or segments so I can email them. When I check their profiles I don’t see the little green mark that indicates their consent status as being ok. But I see that they have been receiving emails thru Big C because they all opted in at some point
What should I pay attention to when I Import unsubscribes from the other server?
I have a list of subscribes not collected from our Shopify store, but we want to import the list and send emails to them. However, I’m worried about the bounce rate or will the account be restricted by European Privacy Policies or something like that and the emails cannot be sent?Thank you!
No response code from the API, "https://developers.klaviyo.com/en/reference/unsubscribe"
Hi, I can not get any response from this API, https://developers.klaviyo.com/en/reference/unsubscribe, how can I know the success of the API call. Also I little bit confused with List Exclusion and Global Exclusion. Could you explain it. Global exclusion works for me but when I try to use List exclusion API I am getting zero records. Thanks,Raghuveer
Why are Subscribers not being added to a List, but to a Segment?
Desperately trying to understand this. I connected Shopify. It imported my 300 person list to Profiles,” but filtered only 100-or-so to a segment, and none to a List. I don’t understand this. After watching several tutorials online, I’m still not clear about how to set up a best-practice environment … especially after that the system seems to be trying to do on my behalf automatically. Am I supposed to have one single List of Everyone We Could Possibly Contact?If so, why are none of my Profile people in a List, but only (1/3) in a Segment?(And, when I need to import more people from an existing Active Campaign account, should I import them directly into that Big Main List, or create another one just for those guys?) Can someone provide instructions based on this (not “in general”) for how I should be setting this up? Already overwhelmed and haven’t even started yet.
How to allow customers to segment themselves?
Scenario: You sell several different categories of products. It’s likely that someone who once opted in, only wants to receive specific emails about that particular category. By chance, the last 3 campaign emails they received do not include that specific product category. Now your emails no longer feel relevant to them, so they stop opening your emails. Question: Is it possible to send a re-sign-up form to the lists to allow people to segment themselves according to product interest? Thanks! Ben
Turbo Theme Back In Stock Onsite JS wrong variant
Hi Everyone, I’m looking checking my console log to see why the join waitlist button appears on the wrong variant. It seems that the click/listener is 1 variant behind when listing hence, the variant tracked is not in sync with the click of the person.https://jilllao.com/products/amelia-cut-out-trench-dress?variant=41653758165158SHould be the 0/out of stock variant but the waitlist appears on the other variant after clicking the out of stock variant.
Email Opt-In at Checkout - WooCommerce
Hello,We use WooCommerce and have integrated Klaviyo with the below option selected to convert customers to subscribers during checkout. Is there flexibility to reposition this checkbox to where we want in our checkout journey? Enable customers to opt-in to email marketing via WooCommerce during checkout or with a WooCommerce footer form.✅Collect email subscribers As we’re based in the UK we require to be GDPR complaint by law. When a customer checks this box to subscribe, is there a way for Klaviyo to populate the $consent property to assign the email value as currently it doesn’t show that in the customer profile. Only a consent status with a green tick mark but not detailing what the customer has consented to? Many thanks!Michael
Add Member in List Through APi
Hi, When i Add member in list through rest api . In Profile List Page profile is showing by email id not by first name and last name but when same data import through csv manually, then on profile listing page its show with first name + last name. i wanna same when i add data through api.
No names on Facebook lead ad
I have created a Facebook lead ad, and connected it to my list in Klaviyo.But when the leads are added to the list, some of them are without names and only their mail appears. I can still see that the names are being registered under custom properties, but they are not synced with the individual profiles.Is this normal? Or have I done something wrong in the integration?
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