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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,524 Topics
  • 4,351 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1524 Topics
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Contributor II
californiamattContributor II
asked in Lists, Segments, and Profiles
Is it possible to combine multiple segments?

I see you can combine multiple lists into a segment but what about combining multiple segments?Thank you!

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Contributor II
2 years ago
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Contributor I
RivisaniContributor I
asked in Lists, Segments, and Profiles
OPT out question

Hi,I have had a business that had to be closed down and instead I am starting a new business within the same area. I would like to use my old list of customers and inform them about my new business so I wonder if I can import the customer list with an CSV file and in the first email sent out give them an opportunity to Opt out if they are not interested any more?I really hope someone can help me with this question.Have a nice day!Br Åsa 

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Contributor I
2 years ago
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Contributor I
CourtneyAcostaContributor I
asked in Lists, Segments, and Profiles
When exporting a list/segment to csv to import to another list, why WOULDN'T I want to include all categories? (Klaviyo ID won't map to next list.)

When exporting a list/segment to csv to import to another list, why WOULDN'T I want to include all categories? (Klaviyo ID won't map to next list.) For reference, I have a main Klaviyo account, but now am shifting to a country specific one, so I need to take all US profiles, export them from the main list and then import them to the US Klaviyo list. And I don’t want to lose any data/info. I first tried to export all categories, but when I was importing them to a new list, the Klaviyo ID didn’t have a box to check or similar item to use. It wasn’t mapped. Can someone help explain this? Do I just import everything except the Klaviyo ID? Is it because each person has a different Klaviyo ID under each Klaviyo account?  

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Taylor Tarpley
Community Manager
2 years ago
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Contributor IV
lorenmnContributor IV
asked in Lists, Segments, and Profiles
Non subscribed segment

I’m trying to create a ‘non subscribed’ segment but omitting those who have received an abandoned basket email in the last 10 days OR are about to received an abandoned basket email.What parameters should I be using?

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Contributor IV
2 years ago
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Contributor I
NerijuszContributor I
asked in Lists, Segments, and Profiles
How to find where consent was given?

I see I have consent for the profile, but when I click “Show consent details” I see only date/time (Timestamp). Also, I see $source with negative numbers like -50, -6 in Custom Properties, which I do not understand. Is this number represent app/integration or something where consent was given? How I can decode it?

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Contributor I
1 year ago
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Contributor I
eCommGuyContributor I
asked in Lists, Segments, and Profiles
Mass Unsuppression

I mistakenly uploaded the wrong Soft Bounce segment to the Suppression List to the tune of about 8k customer records.  Is there a way to mass unsurpress without going record by record and manually unsurpressing?

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retention
Partner - Platinum
2 years ago
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Contributor I
CamilleKContributor I
asked in Lists, Segments, and Profiles
Segmenting List by multiple FSA/Partial Zipcode

HI All, I’m trying to create a segment of my newsletter subscribers by the first three digits of their postal code (FSA). I have 36 different FSAs that I want to filter on. Is there any way to load multiple filters in creating the definition for the segment instead of having to add an “OR” to the definition 36 times? Any suggestions are much appreciated.Thank you.

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C
Contributor I
2 years ago
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Contributor I
MichaelGrovesContributor I
asked in Lists, Segments, and Profiles
Spam issues

When a contact responds to an email with a SPAM statement, does Klaviyo automatically assign that person to an exclusion list so they won't get future emails and hence reduce my SPAM rate, or do I have to do that manually or ????Many thanks

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Contributor I
1 year ago
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Contributor I
MelissaLGContributor I
asked in Lists, Segments, and Profiles
Can you add a user to multiple lists at once?

If I am adding a new profile to my Klaviyo account and I want to make them a part of multiple lists, is there a way to do that all at once as opposed to doing Quick Add on each individual list? 

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
bookbinderjasonContributor I
asked in Lists, Segments, and Profiles
Removing Duplicate Profiles Between Lists

Hello! We created a welcome flow for our ETSY customers and we’re about ready to start sending promotions to this new ETSY customer list. Our concern is that there may be profiles on our ETSY list, which also appear on our main SHOPIFY customer list. Our question: How can we remove (suppress) DUPLICATES from the Etsy list, our preference is to keep a duplicate profile on our main SHOPIFY customer list, but to remove any duplicate profiles from our ETSY customer list? Hope that made sense!Thanks in advance, Jason

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Contributor I
2 years ago
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Anonymous
asked in Lists, Segments, and Profiles
How to add a customer tag to a list of contacts

Hello! I’d simply like to know how to add the same customer tag to a list :)Thanks! Gaspard

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stephen.trumble
Community Manager
2 years ago
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Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles
How do I see my total number of email unsubscribers?

Hey! I am trying to find the number of unsubscribers for the month of September. Do I create a list? Or is there an easier way to see this? Thank you!

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Active Contributor II
1 year ago
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Contributor I
AliR72Contributor I
asked in Lists, Segments, and Profiles
Turn Sidebar back on

Hi, How do I turn the side bar back on in Lists and Segments ? Thanks Regards AliR

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Contributor I
2 years ago
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Contributor I
MSWContributor I
asked in Lists, Segments, and Profiles
Should I suppress all profiles not on newsletter list?

Hi there,I am new to Klaviyo and have a question.I have connected my small woo-commerce shop to Klaviyo. Klaviyo shows 6578 profiles in a standard “all profiles not suppressed” list. Of these 2188 are on my newsletter list - these are the people who have given permission to emails from me (I uploaded these from a csv and I also uploadet profiles who have opted out and suppressed them).My question:The profiles NOT on my newsletter list and not currently suppressed: Should I suppress these? This way I cannot make a mistake and email people I don’t have permission from + also I will not have to pay for them.Yes or no? And why (not)?Thanks in advance!

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Contributor I
1 year ago
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Contributor I
hilabeContributor I
asked in Lists, Segments, and Profiles
Users email with typo in bounce list

Hi! Trying to clean up my suppressed email list - I see there are users invalid emails with typo, some who entered it while at checkout and proceeded to complete a purchase.Under suppression list, these users appear either under ‘bounced’ or under ‘invalid email’.I wanted to create a segment to gather them all so I can fix the typo in their email addresses, but I see no option to do so. Is there a suggestion on how to solve? Thank you,Hila  

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Contributor I
2 years ago
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Contributor I
HeziCoContributor I
asked in Lists, Segments, and Profiles
How to export full report for customers include what he purchase!

Hello, Im trying to export reports from the website, The report should include customers details, and what they purchase and purchase history. more then that im trying to export Products views as well but i wanna know who looked at this products and not just the views or click and so on.basically i want full reports in CSV but couldn't fint any segment or list to match what i want, i even tried API and thats limited as well…. someone knows how to do so?

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Contributor I
2 years ago
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Contributor I
asheth2295Contributor I
asked in Lists, Segments, and Profiles
When editing  email segments,  is there a way to track that these optimizations

When editing  email segments,  is there a way to track that these optimizations have taken place so that when we are reviewing historical performance, it is indicated that we made optimizations at a certain point in time.

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Contributor I
2 years ago
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Contributor II
Kyle_Contributor II
asked in Lists, Segments, and Profiles
How to remove inactive subscribers

I want to remove inactive subscribers. I am not talking about suppressed or what ever that is. I want to remove all emails that haven’t engaged with us in the last few years. Please tell me this is possible. 

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Contributor I
5 months ago
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Contributor I
bdub84Contributor I
asked in Lists, Segments, and Profiles
Create List based on Signup Questions

Hello,How do I create a auto list from the sign up form questions I’ve asked? Example:Customer sees Pop up. Questions: Who are you buying for: You, Child, Partner?I want to create list based on them answer these questions. I didn’t see a way to do this, but may have missed a step due to looking at it for so long.Thanks,

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Contributor I
1 year ago
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Contributor I
Tabetha CushwayContributor I
asked in Lists, Segments, and Profiles
Active List vs Main List

Hi all, I’m very new to Klaviyo and tying to learn lists and segments. We have imported customer data into Klaviyo and I have a certain number of active profiles showing but they aren’t all in the main segment list. I can’t work out how to get them all showing in a master/main list so I can then start segmenting them. I thought I might be able to export the active profiles via a CSV so I could then upload them into a master/main list but this doesn’t appear anywhere as an option. Any help anyone has on this would be greatly appreciated. Tabetha 

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Contributor II
2 years ago
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Problem Solver I
armedandgorgeousProblem Solver I
asked in Lists, Segments, and Profiles
How can I effectively segment my lists for category page viewers?

Hi, Im looking for advice on how to effectively segment my lists - I have  a store that sells kimonos and jewellery. I have created segments for people who have viewed product or bought product from each category. However I have the issue of people coming onto the website and viewing the category page but not viewing a specific product meaning they dont get segmented. Now as far as I can tell, I can create a rule to segment for viewed product contains xyz but I cannot create a rule for viewed category page. I should also mention that they are being subscribed to a single main list and then being segmented from that list. One solution I have is if i want to send a newsletter about kimonos, I can send to my list and then exclude jewellery buyers/ viewers. However, the issue with this is that I have people who still come onto the jewellery category but dont view products, and thus dont get segmented. So then these people still end up recieving my kimono newsletter when they arent interest

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Problem Solver I
1 year ago
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Problem Solver I
armedandgorgeousProblem Solver I
asked in Lists, Segments, and Profiles
Creating segments but there are data descrepancies

Hi, Im trying to create segments based on web actions. So for example for jewellery customers I have created a segment for jewellery views, a segment for add to basket, and a segment for buyers. I would have assumed there would be loads of views, a lot of add to baskets, and a few sales. but this isnt the case. If we have had 373 jewellery buyers, why is there only 52 jewellery add to carts ( I havent excluded purchases from this segment)? and again with views how do we only have 132 jewellery views? Also we just had an order with someone who is on our klaviyo database and bought a kimono. Ive just checked but they are not added to our kimono buyer segment. I know for a fact that they bought something from the kimonos&gowns category, so why do they not get added?  instead they get added to potential buyers?  is there a way that i can stop this data decay? Thanks :) 

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Problem Solver I
2 years ago
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Contributor I
tyler0032Contributor I
asked in Lists, Segments, and Profiles
new leads are not transferred

Hi all,  i have a zap in zapier that should transfer new fb leads to my list in Klaviyo. it was working since yesterday. but it stopped suddenly. i checked the task limits in zapier, contact limits in klaviyo, and I’m not close to the limits. i made a new zap but it didn’t fix it. does anyone has any suggestions?

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retention
Partner - Platinum
2 years ago
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Contributor III
ScottCodesContributor III
asked in Lists, Segments, and Profiles
Can you create a segment in 1 account based on another account?

We have 2 accounts in klaviyo (both accessible from the same user accounts).We’d like to be able to email everyone in “Account A” but not if they are also in “Account B”.Is there a way to do this?We’ve tried:When we try to create segments in “Account A” it of course is not aware of any profiles in “Account B”.   The two accounts seem unaware of each other. We’re trying to avoid having to manually export all email addresses from  “Account B” and importing into “Account A” every time we send a campaign emailAny suggestions please?

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S
Contributor III
2 years ago
S
Contributor I
SarahRBContributor I
asked in Lists, Segments, and Profiles
Thousands of New Subscribers from Russia

Hello,My account has suddenly grown by nearly 6,000 new subscribers. It is being spammed by foreign email addresses, mostly Russian. Every minute there are hundreds being added.Can you please tell me how to:Stop them from subscribing? Remove all the fake subscribers quickly, eg. by country, without removing the genuine subscribers?Thank you so much for your help.Kind regards,Sarah.

2
Dov
2 years ago

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