Marketing

I use two Klaviyo registration forms. Both refer to the "Newsletter" list. However, when people sign up for my newsletter, only a profile is created and they are not added to the "Newsletter" list.This also prevents me from starting a flow.Thanks a lot for your help.

Is it possible to specify a custom font for the product titles in the product blocks?I have managed to do this for text blocks, and see there is a selection of available options in block styles, but I want to specify a google font that isn’t available in the dropdown for the product titles/prices in the product block.Thanks!

 How can I remove "via ksd3.klaviyomail.com" in the from address? 

Hi,I would like to target people with e-mails based on viewed products in a specific product category. Fx Someone has viewed 3 items from the category “Outdoor paint”.So far, I’ve set up a custom flow with the trigger: “When someone viewed product”.Then, ideally, I would like to add a flow filter saying: “What someone has done - Person has View Product where Item Categories contains Outdoor Paint is at least 3 in the last 2 days”The issue is that when I use “Person has Viewed Product”, I don’t get any properties to choose from (see picture 1).However, if I use “Person has Fulfilled Order”, I will be able to choose both the right property and item category (see picture 2). But I don’t want it to be “Fulfilled Order” - I just want it to be “Viewed Product”. What am I doing wrong?Kind regards,Kristine 

The Button Fonts are both wrong when this pop-up hits my website. Supposed to be Helvetica. THIS IS THE CORRECT FONT – DESIGNED IN KLAVIYO ^THIS IS WHAT IS HITTING THE WEBSITE NOTE: FONT DIFFERENT FOR CONTINUE BUTTON AND “I’LL PAY FULL PRICE” ^

I’m in the process of upgrading a welcome flow to incorporate details from my Typeform quiz and personalize the first email touch with my customers.  The quiz is a finder quiz where customers enter a few bits of information and we recommend a product for them.  In order to see the results from the quiz, our customer must enter their email address. We’ve set up a webhook to fetch the information from the quiz to Klaviyo Custom Properties.  So in each customer’s profile we see each of the responses to the questions and the final recommended product.  So all of that is good. On to the struggle:  I’d like the first email in my welcome series to have a dynamic content block showing the recommended product (image, product name, and link) from the quiz.  I can easily see how to pull in the name {{ person|lookup:'Custom Variable'|default:'' }} into this email - but I don’t know how to pull in the image for that product or create a dynamic link to that Product Detail Page.  Any ideas anyone?

Hello, I'm to sure what I'm doing wrong. But my list is not updating. Can someone help me please. 

I currently have a welcomes series flow for new subscribers to a segment. I use that same segment for my regular campaigns. How can ensure the new subscribers don’t start getting the regular campaigns until they have gone through the welcome program?

Hey Team, Our client faced an issue with the way Outlook renders their Social Media icons in emails. Basically, the problem is that the social media redirection links are showing up next to the icons and it looks like this:  Is there anything we/you can do to prevent this from happening? Thanks in advance!Jelena

Is it possible to import reviews for emails based on what a customer has in a shopify cart?

I recently tried to start a Welcome Series Flow for new customers, but the list I wanted to add to it was not one of the choices, and the two choices offered were not appropriate for what I wanted to do. Which flow should I be using for what I want to accomplish, and how do I get rid of the flow I do not need?

When I create a new list, is it possible to clone the settings and formatting from another list?It seems crazy there's no easy way to keep colors and font choices and other customizations when creating a new list. It would be super helpful to have this instead of having to customize every list from scratch with our brand colors and voice etc.

Hi there - I just created my account/signed up as a paid user, and I am hoping to invite/give access to others in my organization. How would I do that?

Hello at all,i’ve tried to install the recommended back in stock solution on my free template venture but it doesn’t work.i get the following error in the dev console:Uncaught TypeError: klaviyo.init is not a function i’ve tried to fix this with all related help articles, but it’s still doesn’t work.The Button is not displayed on my product pages. I can see only the “sold out” and dynamic payment button.I’ve checked by myself if its work, if i disable the dynamic payment buttons, but this was not successful.I’ve tried to fix this with following recommended functionsalternate_anchor display_on_policy_continue: true replace_anchorHere you will see the added code:<script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script><script> var klaviyo = klaviyo || []; klaviyo.init({ account: "REMOVED", platform: "shopify" }); klaviyo.enable("backinstock",{ trigger: { product_page_text: "Notify Me When Available", product_page_class:

Hi,I have troubled inserting a gif file in an email. The gif is set up to loop indefinitely but in the email it stops looping after a few seconds. Do you have any recommendations to solve this issue?Thanks a lot for your helpBest

Can customers reply to SMSes I send with Klaviyo?Thank you.

Hi there, I need help removing the "credit.." block that keeps showing up under the first image block on the preview email - theres no option when editing to take it out and can’t find the answer anywhere on the site either. Does anyone have an idea of how to edit/remove? 

 I want to filter only shipment order before 30 Nov 2021This filter not work. What filter should I use ? 

Hello, Very basic question that I am not finding any good answers to when searching. I do find some references to 600px, but when I make images that size they look very blurry. The images are beautiful high resolution and saved as png, but they appear to be getting stretched if I make them 600px.  However, when I make them 1200px wide the looks crisp, how I would expect. What am I missing here, why is it recommended to use 600px when they look bad at 600px?  Thanks. 

Hi there, I need help removing the "caption.." block that keeps showing up under the first image block on the preview email - theres no option when editing to take it out and can’t find the answer anywhere on the site either. Does anyone have an idea of how to edit/remove?  

Hi folks,I’m wondering if there is any way to ensure accurate or truthful information could be entered into a form, or verified. For example, in Australia there is an ABN (Australian business number) which is 11 digits long. Is it possible to somehow limit the possible number of digits that could be entered into a form? I’d also consider other options to verify form info if possible. Thanks!

If I have a flow filter and in it, 3 different conditions (with OR) but in those conditions, maybe a person is duplicated. Does klaviyo only takes that email once? Thanks!  

Hi together,sending a preview Mail on different Mailing Providers, It does not display the Preview Mail correct.I hope someone can help me or give me some ideas how to fix this. I’m working with the new Editor.Thank you! Please have a look on my Screenshot Comparisons: It does not show all Elements in FooterThis is, how it should actually looks like:  Some Elements i set one for Desktop and one for Mobile, in the preview Mail it shows both at the same time This is how it should actually looks like: 

Hi, I have just started with Klaviyo and I have created one newsletter list which is connected to an offer. I have also created a list for a ad campaign. My dilemma is that when the ad campaign is over I want the people in the ad campaign to start getting the newsletters, without the discount in the newsletter list. How do I do this? Do I need to change anything in my set up or what do I do?

Hello,I am trying to figure out how to set a trigger filter on Fulfilled Order trigger in Klaviyo based on collections. I want to filter people who only bought a specific type of item in the Shopify store to create a cross sell campaign. I am confused how to create a collection value so that I can use it on the trigger filter. Any thoughts?