Marketing

Hello, I change my store, how can i change my Store url from Connection Details?  In sgopify there was a problem with Checkout page and I had to create a news store.Thanks

Hi there,I followed the structure that klaviyo help center shows me.https://help.klaviyo.com/hc/en-us/articles/360001895651-Install-Back-in-Stock-in-Your-Shopify-Theme I have done it  as per their instructions. But when we reload that page where my products are “SOLD OUT”  I dont see any button showing “Notify me when available” !!We configured as per  that post. And also set up “public API key” in the theme.liquid page.Can you please help us solving this issue? ​​​​​​ 

Hi,We’re setting up our abandoned cart flow and we’re using the Klaviyo abandoned flow template. When we preview the email, we noticed that the dynamic product images were blurry. We tried changing the dimensions and even found a question about blurry images, but the solution did not work for us:  We realized that the image url klaviyo is pulling are our thumbnails, even though the images on our product page are high res. How do we set the dynamic image url to pull our high res images and not the thumbnails? Any help is appreciated! 

Hi,I am having trouble with my Facebook integration for two different Klaviyo accounts I have and I’m wondering if it’s because my Klaviyo accounts sit under the same user (me) and my Facebook accounts also sit under the same user (me).Company 1 Klaviyo + Company 1 Facebook lead ad = successfully integratedCompany 2 Klaviyo + Company 2 Facebook lead ad = successfully integratedBut then when I go back into either of these accounts, i’m getting an error message for the integration. (Klaviyo is no longer authorised to connect).Has anyone else run into this problem?

I would love to have a conversation around great ideas you have found for growing (quality!) lists for small businesses (in addition to using Klaviyo pop-ups). Let’s hear it!

How to embed script on shopify site main section of a landing page 

When my email popup forms are activated on my shopify site they work as intended with one exception. If anyone clicks on the second product image on the product page the popup form persistently shows up. Very strange. Any idea on how to fix this bug? example. click on the second picture from the top left hand picture column and you should see what I mean.https://www.knottyrugs.ca/products/momeni-xander-black-xan-2blk?pr_prod_strat=collection_fallback&pr_rec_id=4f266d39a&pr_rec_pid=7098823704755&pr_ref_pid=7098796769459&pr_seq=uniform 

Hello!Okay, I have always struggled with this and my work around has been to simply create this look with an image and simply insert the image into my email. However, I really want to lear how to level my image and text so that the text matches the height of the image on mobile and desktop. Here is what this looks like on mobile: It is almost even (the text to the image)  And this is what it looks like on Desktop: Just awful. the text is nowhere near being level with the image.  Please help!

I have block of newsletter on Shopify website but every time someone signs up on it, the email must be added in klaviyo base. How can i do that? WITHOUT CREATING AN EMBEDDED FORM IN KLAVIYO

Hey,So, I have created a discount code in Shopify (using Optimonk) and laso uploaded that coupon code onto Kalviyo. Now, how do I make the CTA present in my email reach the checkout page directly with the discount code applied? Thanks.  

Hello,I have created a second stage to my email sign up form, requesting new subscriber select their interests using multi-check boxes. The intention is for me to be able to segment based on interests, i.e. whether someone wants to receive our Showroom stock updates or just our Newsletter. I have trialled the form myself, selecting two of the five options from the list to outline that I want ‘Showroom Updates’ and ‘Newsletter’. However, when segmenting by just Showroom Updates, my personally data doesn’t form in the list. I only appear in the interest group containing both. How can I ensure that if subscribers select multiple boxes, they will appear in individual segments? DO I have to set the segment preference as ‘contains’ rather than ‘equals”? Thanks for your help everyone! 

I’m creating a campaign name creator for post-campaign reporting purposes, with different product names, colorways, etc. Is there a campaign name character limit I should watch out for?

When does a dynamic segment execute/update records? When you create it or when a campaign deploys?

On my email newsletter, the “From” line states my personal name rather than the name of my company. What part of the system do I need to go into in order to correct that?

Hi the Klaviyo Community!I accidentally deleted a email template of mine, is there a way of recovering it?

I would like the customer to receive their dynamic coupon, but as a marketer I would like to know which link they came from/in which email. I have turned on the automatic UTM creation. What is the proper way to merge UTM with dynamic coupons?mysite.com/discount/{% coupon_code 'CouponName' %/?utm_campaign=sms_1&utm_source=abandoned_cart&utm_medium=sms 

Hi there This is my first post in here so please forgive me if I make a mistake. I’ve set up a flow to invite people from a list to register to attend an event via Eventbrite. Email 1 has been sent to the backdated contacts correctly. The next step isn’t working though. Once they register for the free event on Eventbrite there is a time delay of 5 minutes before sending a thank you and next steps email (email 2) Even though someone has registered via Eventbrite they have not received Email 2. What am I doing wrong, please? My second question is since this is a monthly recurring event should I be using a list or a segment??Very confused!

I want to sync users that have already registered on website with theme default register form, not via Klaviyo sign up form, so it doesn`t appear on the newsletter list, every time I have to use a third party plugin to export users, does Klaviyo have this feature? so how to sync automatically?

HI Team,Not able to calculate average open, click and revenue.I am using metric API to get metric id and the calling each api for getting open, click and revenue info but not able match value with dashboard.examplemetric api -https://a.klaviyo.com/api/v1/metrics?page=0&count=100&api_key=keyget all metric ids Click Email - PdY3iXOpened Email - P9xMpFPlaced Order - M8inRe, QGV8bZ for getting number of click  - https://a.klaviyo.com/api/v1/metric/PdY3iX/export?api_key=API_KEY&unit=day&measurement=unique&start_date=2022-04-03&end_date=2022-04-03result =  "data": [                {                    "date": "2022-04-03 00:00:00",                    "values": [                        1.0                    ]                }            ]How to calculate average click rate?same of open and revenue?And where i can get number of place order and campaigns revenue ?https://a.klaviyo.com/api/v1/campaigns?api_key=KEY Only person count is there =   "person_count": 129722 Tha

I am using one of the email templates for my newsletter which have text blocks.  On the text block you have the following options: Story Headline, Add a line or two on what the store is about and then it says Read More with the option to add hyperlinks etc.  My question is if I wanted to write a story outside of the two lines is it possible to program the box to click on the read more and have the remaining parts of the store pop up in a separate screen or something?

I want to analyze the performance for my flows for each country. Is there a way to analyze each flow by total recipients in different countries vs total recipients?  I have not segmented by population by location yet, if I would like to begin these reports going forward, what would be the best practice? For example, I would like to see how my abandoned cart flow is performing in the UK vs the US. Thank you!

Hi everyone,Please give me an advice.My email suddenly go to spam box while the previous campaigns for 4 months in a row were very good. Open rate over 50% and Click rate above 2%. But suddenly I sent an email today and both of these campaigns went to the spam box. Everything I do is as usual. There's nothing different. Even before sending the campaign I checked by sending to https://www.mail-tester.com/ and got 10/10 points.Please take a look and let me know the possible reasons why my campaigns got into the spam box.Sincerely thank   

Hello All!I’ve run into a few issues in the last few weeks within our campaign and flows that has left my myself and colleague scratching our heads. For the last year that we’ve been with Klaviyo, I have designed every email with two different versions; a desktop view and a mobile view. Trying to optimize our design for our subscribers any way that they view our content. Seems like this is an industry standard. And it’s worked out great, except recently. The issue is that sometimes test emails and campaigns that myself, members of our team, and our subscribers have received from our company display with duplicate blocks. This was first experienced internally, within the small email provider we use amongst our company. It isn’t the most complex system so it seemed to be more on the provider end rather than Klaviyo. As I’ve created emails, I’ve seen this issue occur on the two biggest providers, Gmail and Outlook. It doesn’t matter if these are test or live emails. All the content from b

I’m running into an issue with a gif that has a white background. The asset appears to have a blue tint when viewed in Gmail (mobile app and desktop).The item pictured was masked and added to a white background in Photoshop so we know it is truly white.It doesn’t seem to be an issue for Outlook.