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J
Contributor I
jojorwContributor I
asked in Sign-up Forms

edit the heading font colour on the update preferences and success pages

hi,I’m setting up the update preferences and success pages and i can edit the formatting of everything on the form except for the heading. I’m trying to use a dark background but the heading is black and there isn’t anywhere to change the font colour. On the form, i can change the font colour.How can we amend the font colour of the heading on those pages?

1
Taylor Tarpley
Community Manager
7 days ago
D
Contributor I
double dContributor I
asked in Integrations and Reviews

Integrating subscription portal signups with Klaviyo lists

Hi. We are set up a  subscription portal that offers various digital products. Meaning people signup to the portal and once signed up, they choose wether they make a purchase.This is custom developed CMS and also Klaviyo integration is custom made. Now the registration form is also custom made and it captures following data:Name and surnameDate of birthemailpassword.Also - users toggle a button to select if they would like to recieve NL communication. My question is how can we make sure that registered emails get passed into the Klaviyo list and also how can we make sure that only the ones that consent to email NL communication get passed to the particular list.I would appreciate any concrete answers or at least links to additional documentation where I can read more on the general set up and approach. I am not a developer, but would like to know how this can be done conceptually, so I can pass this info to the dev team. Have a great day! 

1
Bobby
Partner
26 days ago
J
Contributor I
JezPContributor I
asked in Campaigns and Flows

Resolving Email Subscription Glitches: Finding and Removing Outdated Messages

I have made an email series (course), which people are subscribed via a sign up form (embedded) but when they sign up they also get a really old email that is irrelevant now. I cannot see where it is to delete it? I have checked flows, campaigns, its not there? Also when trying the flow out some people have said they are not getting the flow? They were on an iphone if that has anything to do with it?

1
stephen.trumble
Community Manager
11 days ago
J
Contributor I
Julia de RouwContributor I
asked in Email Templates and Coupons

Static product block cannot be cloned in templates across accounts

Hello,I've noticed an issue with the new cloning feature. It appears that static products cannot be cloned from one account to another. Specifically, when I add static products to a template or campaign in one account and clone it, the product blocks appear empty when I open the cloned template or campaign in another account. Just to clarify, all static products are accessible across all our accounts.Previously, before the introduction of the new cloning feature, this process worked seamlessly, with all products being cloned along with the template or campaign. Our workflow typically involved creating a campaign, saving it as a template in one account, and then cloning it to another account.If this change is intentional, it presents a significant inconvenience as it now requires much more manual work. Could we please revert to the previous functionality, or if there's something I'm missing, could someone provide guidance on how to resolve this issue? Kind regards,  Julia 

1
Taylor Tarpley
Community Manager
7 days ago
L
Contributor I
lindawContributor I
asked in Sign-up Forms

How to install forms in Klaviyo

Thanks for the welcome. Great to be here.I’d like more information on installing forms on Klaviyo. Thank you.-lindaw

1
DavidV
Partner - Gold
15 days ago
T
Contributor I
Tiny TraderContributor I
asked in Campaigns and Flows

Can't send my campaign 'Possible Email Content Issues'

Hi,When I review my email it alerts me that there is a possible content issue. The message says “We found 1 blocks in your email that either still have the default text unmodified or are blank. Please review your email before continuing.”I have checked all blocks and can’t seem to find anything missing, I added alt text to everything. Why is it giving me this alert?I have checked some of my other campaigns that don’t have the same alert and can’t figure out what’s going on.Please advise!Thank you 

1
bluesnapper
Partner
21 days ago
S
Contributor I
shawn0564Contributor I
posted in Campaigns and Flows

JotForm Embedding into Klaviyo Email

 I've made a JotForm using the free version, and I'd like to embed its source code into my email workflow. Can I do this in Klaviyo, or is it not allowed?

1
S
Contributor I
24 days ago
M
Contributor I
marcoalosiContributor I
asked in Sign-up Forms

How to delete a teaser

Hi, i want to delete the teaser of my email pop up but the page continue to update and it doesn't make me delete it.. (you can see the "saving" circle that is continuing to spin) 

1
Sujal
Problem Solver IV
10 days ago
S
Contributor I
Sergiu VladContributor I
posted in Campaigns and Flows

Help to integration

Hello, Is there someone interested in helping me setup the account and some flows for an online fashion store?Sorry that I am so direct but is taking me to long to learn and understand the platform. Thank you! Best regards,Vlad 

1
stephen.trumble
Community Manager
10 days ago
A
Contributor I
andigarciaContributor I
asked in Campaigns and Flows

Someone is added to a list flow trigger

Hi, im trying to ejectute a flow from the trigger someone is added to a list but i want the users from the existing list to be used for this new flow secuence. How can i use all this already added profiles to be added to this flow?

1
stephen.trumble
Community Manager
5 days ago
J
Contributor I
jessicabolandContributor I
asked in Integrations and Reviews

Connecting Klaviyo with Kreative Hive 360 CRM - Is it Possible?

Hello Klaviyo Community,I'm exploring the integration possibilities between Klaviyo and Kreative Hive 360 CRM (https://kreativehive.ca/kreativehive-360/). Has anyone successfully connected these platforms? If so, could you please share your experience, insights, and any tips or best practices for seamless integration?Your guidance would be greatly appreciated!Thank you,Jessica Boland

1
Brian Turcotte
Community Manager
13 days ago
T
tdreedNew Member
asked in Sign-up Forms

Multiple waitlist sign up from one form

Hi,I’m looking to create a single page on our website that has a sign up link for a range of waitlists.Am I able to add a Klaviyo sign up form that the customer can choose from either 1 to 5 different waitlist sign up pages and the link then automatically adds the customers details to each sign up list? Or can I only have one sign up page list linked?

1
ArpitBanjara
Problem Solver III
5 days ago
S
Contributor I
StreampunkContributor I
asked in Analytics and Deliverability

How many emails can I send at once?

Hi Community!I’m getting in to email marketing to grow my start-up and have a bunch of things I’m trying to figure out so I can be more effective How many emails can I send at once? or in a single day? - Someone told me 50 per hourWho sets those limits? What happens if you exceed that number?I am using my own domain to send emails which I purchased over a month ago.Is Klaviyo sending the emails or is the company I host my email with sending them?  Thanks all for your help! 

1
kaila.lawrence
Community Manager
20 days ago
Victoria_ap_G
Problem Solver III
Victoria_ap_GChampion & Partner
published in Product Updates & Announcements

Meet the Champions: Victoria ap Gwynedd

Why did you get started with Klaviyo? The best marketing platform out there What message do you have for people new to Klaviyo? If you work in e-commerce, your work life is going to get so much easier and more productive with Klaviyo. When first starting, set up your basics then get creative - walk don't run! What is your favorite part of Klaviyo? The real-time segmentation, it's so simple to see who your customers are and how they are behaving. It's all about speaking to the right person, at the right time with the right message. What does the Klaviyo Community mean to you? A place to share our knowledge of Klaviyo, and be inspired by others  📕 What is ​​your favorite or most inspirational book?Station Eleven by Emily St John Mandel What is your most treasured possession?my antique engagement ring Who would play you in a movie?Emma StoneWhat is your favorite movie?Howl's Moving Castle What is your favorite vacation spot? East coast of Costa Rica Looking to connect further

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K
Contributor I
21 days ago
G
Contributor I
GaryV_123Contributor I
asked in Lists, Segments, and Profiles

How to implement subscriber preferences into overall email strategy?

I want to allow my customers to update their email preferences to suit their needs as my clients brand is a seasonal product. When the customers update their preferences, how then do I adjust my sending so that it suits their preferences?I’d like to know how this works with respect to both flows and campaigns please. And how to actually implement this into Klaviyo.Thanks in advance for your help

1
Brian Turcotte
Community Manager
27 days ago
R
Contributor I
Rob JContributor I
asked in Integrations and Reviews

My imported reviews have disappeared

Hi all,We’re very new to Klaviyo and are still getting set up. We previously used the Judge.Me app so I imported all our reviews from Judge.me to Klaviyo and all was well. Until yesterday. For some reason all our imported reviews seem to have disappeared. Should I just re-import?Wondering if anyone had had a similar issue.Regards,Rob J

1
Brian Turcotte
Community Manager
27 days ago
A
Contributor I
AmyScarrContributor I
asked in Analytics and Deliverability

How to see click through rates on clipped message

Hi everyone. We’ve had a few messages that have been clipped and when I previously used campaign monitor you could see click rates for the “see full message” link. I can’t seem to find this in Klaviyo? It’s not in the campaign link performance stats. Is this not enabled or am I missing where to find it?Thanks in advance

1
kaila.lawrence
Community Manager
14 days ago
M
Contributor I
mbdaylightContributor I
asked in Accounts and Settings

How to fix emails going to spam without purchasing branded domain?

I believe my emails are going to spam folders because my sender domain is just an “outlook.com” domain. It’s like this because I haven’t set up a branded domain as of yet as I do not want to do that immediately. Is there a solution to ensure my emails don’t go to spam folders without purchasing a branded domain address?

1
bluesnapper
Partner
10 days ago
G
Contributor I
giannisgzContributor I
asked in Integrations and Reviews

Klaviyo GTM server side question

Hi. We are setting up server side GTM.In Klaviyo events card there are:Private APIEmailKlaviyo User IDetc.All good but what is the Klaviyo User ID and what we need to put there?Anybody done this? 

1
Brian Turcotte
Community Manager
13 days ago
J
Contributor I
Jorege Perez GarciaContributor I
asked in Integrations and Reviews

Integrating Metric with Laravel

Hello. I developed website with Laravel and I want to send email to user via Klaviyo when he placed order.I built placed order metric flow and used https://developers.klaviyo.com/en/docs/guide_to_integrating_a_platform_without_a_pre_built_klaviyo_integration for integration.But I am not sure how to tirgger flow by placed order event API. Please send me your answer.I am looking for ward warm response from  you.Thank you.

1
Brian Turcotte
Community Manager
27 days ago
T
Contributor I
tanyathomasContributor I
asked in Developer Group

pls how can i resolve this

 

1
Brian Turcotte
Community Manager
21 days ago
R
Contributor I
rayhanahmed0121Contributor I
asked in Developer Group

Archive a sent Campaign using API

Hi all, I’m building an automated software which will end up sending quite a few campaigns however I do not want to cloud the campaigns tab. Is there anyway to archive a sent campaign? I’ve tried using the “update campaign” endpoint with “archived”:true in the attributes section but to no avail. Any help would be much appreciated!Thanks,

1
Brian Turcotte
Community Manager
19 days ago
L
Contributor I
Lizzy_2429Contributor I
asked in Developer Group

Shopify template - table formatting issue

I customized one of the Klaviyo provided shopify notification templates and exported it to Shopify. The email looks great however, on one of our devices, we are noticing the table in the footer is wider than the rest of the email. I want to update this so it’s fixed width 600px. Klaviyo support told me I would have to update the coding but I’m unsure exactly where I would do that. Could anyone help if I provide the HTML? 

1
Ashley I.
Partner - Gold
25 days ago
K
Contributor I
KikeGContributor I
asked in Developer Group

403 Permission denied - Profile Bulk

Hi Guys, Im trying to test new feature Profile-bulk-import-jobs to create and update profiles on my Klaviyo List, but I’m getting 403 response always. I created several keys, with full access, customized access but no one works. This is my cUrlcurl --location 'https://a.klaviyo.com/api/profile-bulk-import-jobs/' \--header 'Authorization: Klaviyo-API-Key XXXXXX' \--header 'accept: application/json' \--header 'content-type: application/json' \--header 'revision: 2024-02-15' \--header 'Cookie: kl_csrftoken=sFwHhPn30hK6dbryEWH3IFyXZpykH5G1xSZztRmLVuxhXgCQlnJQc0TYPyQFfdNT; kl_sessionid=kqlrpaifty6ry6na097vq0o3gwvw5gwu' \--data-raw '{ "data": { "type": "profile-bulk-import-job", "attributes": { "profiles": { "data": [ { "type": "profile", "id": "01GDDKASAP8TKDDA2GRZDSVP4H", "attributes": { "email": "sarah.mason@klaviyo-demo.com", "phone_number": "+15005550006", "external_id": "63f64a2b-c6bf-40

1
Brian Turcotte
Community Manager
13 days ago
E
Contributor I
EmirAydinContributor I
asked in Developer Group

My settings page is not letting me use my domain

So i bought a domain and wanted to use it here. But when i get to settings i couldn't get to button. It was out of the page... Somebody pls help me

1
DavidV
Partner - Gold
15 days ago

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