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J
Contributor I
Jeff from Extended-screenContributor I
asked in Campaigns and Flows

Why is the number of opens less than the number of clicks in campaign?

I created a campaign, and in the recipient activity, why have some people not opened the email but still clicked on the links in the email? The number of people who opened the email is shown as less than the number of people who clicked on the email links. My understanding is that one needs to open the email to click on the links in it. 

2
M
Problem Solver IV
1 day ago
T
Contributor I
taylorchristopherContributor I
asked in Campaigns and Flows

What should my revenue be by flow?

Hi everyone,Here is what I am NOT asking: what % of my total revenue should come from email?Here is what I AM asking: within Klaviyo, what is the breakdown of revenue by flow…?This is where I am at today...in the last 30 days I have made $12,000 from my welcome series, but just $1,200 from campaigns…I have 12 flows running, but almost all the revenue coming in is from the Welcome Series...everything else is negligable…Can others who are further along please tell me what is normal?! Thanks!

2
T
Contributor I
3 days ago
N
Problem Solver I
nabin7Problem Solver I
asked in Accounts and Settings

Why can't I change sender email ?

 

2
D
Contributor I
6 days ago
W
Contributor III
whitedaisyukContributor III
asked in Sign-up Forms

Sign up form & abanoned cart issue

I’m driving myself insane going back and forth with this. I have Klaviyo pop up newsletter enabled and integrated with Shopify. It seems when someone is adding to cart, it’s not syncing with Shopify to tell me. Can someone take a look at this screenshot and confirm if this person has signed up to marketing? It is confuses where it says ‘form submitted’ - did this person submit by sign up form? I understand why they wouldn’t show up in my abandoned cart if they didn’t, but then how does Klaviyo have their email address? I did two abandoned cart tests tonight and neither of them are showing up :( 

2
danielmonty
Contributor II
10 hours ago
C
Contributor I
Codigo KidsContributor I
asked in Sign-up Forms

Sign up forms in MAIN PAGE instead of CHECKOUT page.

Hello,  I made some sign up forms that I need them to be in the MAIN PAGE of my website, and right now they only show up in my checkout page.My page is from shopify (www.codigokidsclub.com). How can I change this?

2
C
Contributor I
9 hours ago
I
Contributor I
Inspired 4 UContributor I
asked in Integrations and Reviews

Intergration with Shift4

I am trying to switch from using shopify to shift4, however, my sign up forms and emails are not being triggered. What do I need to do to get it to work? I have already integrated Shift4 with klaviyo.  I have also disabled my shopify integration.  

2
I
Contributor I
6 hours ago
J
Contributor I
Joseph MorganContributor I
asked in Analytics and Deliverability

sending IP

Hello, I have used Klaviyo email for 3 days. I looked up the sending IPs and found the score of those IPs are not that good. What am I trying to say is will klaviyo still assigns me some sending IP addresses with a very low score, resulting in a low delivery rate for my emails if everything on my side is done well?https://senderscore.org/assess/get-your-score/report/?lookup=167.89.55.148&authenticated=truehttps://senderscore.org/assess/get-your-score/report/?lookup=167.89.69.210&authenticated=truehttps://senderscore.org/assess/get-your-score/report/?lookup=167.89.110.137&authenticated=true 

2
W
Contributor I
12 hours ago
P
Contributor I
peterchai89Contributor I
asked in Developer Group

Unable to create or update profile custom properties

using api v2024-02-15POST https://a.klaviyo.com/api/profiles/PATCH https://a.klaviyo.com/api/profiles/{id}/Unable to add custom properties on existing profile and new create profile. Proflie can be created but properties has not add to the profile. postman example with POST https://a.klaviyo.com/api/profiles/{  "data": {    "type": "profile",    "attributes": {      "email": "ptctech@gmail.com",      "phone_number":"+61431111232",      "first_name": "Peter123",      "last_name": "Chai"    },            "properties": {                "membership": "GOLD"            }  }} Return:{    "data": {        "type": "profile",        "id": "01HWVCVDZADCX4GF5HQY86EAFN",        "attributes": {            "email": "ptctech@gmail.com",            "phone_number": "+61431111232",            "external_id": null,            "anonymous_id": null,            "first_name": "Peter123",            "last_name": "Chai",            "organization": null,            "title": null,            "image": null,       

2
P
Contributor I
1 day ago
J
Contributor I
Josh NZContributor I
asked in Email Templates and Coupons

How to combine multiple dynamic text blocks, into one universal block?

We’re looking for efficiency and accuracy gains on a frequntly built set of blocks. We have a large number of custom profile attributes we’re wanting to display if present, and hide if not present on a customers profile. We do this using multiple Text Blocks with dynamic content, and unique display logic on each.We have these saved as indervidual Universal Blocks. eg:However this list is growing, and adding these idervidually each time is time consuming and prone to error. We would like to combine all these Text Blocks, into one single Universal Content Block, but cant see an obviouse way?We found its possible to combine these into a Section, which you can then save as a Universal Block. This works perfectly, appart from the fact you cant put a section, in between other blocks within another section. This means we cant insert this content into existing content within a section, we’re limited to inserting between sections. eg:We could change our email building methods into using multipl

2
J
Contributor I
13 days ago
D
Contributor I
dungnguyenContributor I
asked in Accounts and Settings

Setup Subdomain name for Email domain

Is there any rule to create Subdomain name?I have read setup domain documentation. It recommends with subdomain name “send”(send.klaviyo.com), so what if I use another name?In past, I used mail.klaviyo.com and it’s worked. Now, I have reset up and after all, status of sending domain show “In progress” and all request can’t reach to.Can someone explain clearly about setup subdomain and difference of “send” and “mail”?

2
D
Contributor I
4 days ago
I
Contributor IV
imp_devContributor IV
asked in Developer Group

“Unsubscribed" count on UI doesn't match API metric

Hi there,I’ve faced the discrepancy in “Unsubscribed" metric between UI and API for campaign 01HSG6F014BXXNPQSQ76RPG2AB “ag-040124-MonthlyBirthdayInspo_6am”.UI has 514 “Unsubscribed" events:However, in API I found 2 metrics:VYpqKR “Unsubscribed from Email Marketing” has 333:XxudPw “Clicked email to unsubscribe” has 316: Please explain which metric I should use in API to get the “Unsubscribed" value I see in UI. Kind regards,Evgeniy

2
I
Contributor IV
4 hours ago
A
Contributor I
akhileshpatelContributor I
asked in Integrations and Reviews

How to sync custom customer attributes to Klaviyo in Magento 2?

Hello,Is there a way to sync custom customer properties (attributes) to the Klaviyo profiles?Thanks

2
A
Contributor I
3 hours ago
C
Contributor II
chanContributor II
asked in Lists, Segments, and Profiles

Is there any need to keep active profiles?

My question is - are there any good reasons to keep active profiles that are not opted in for marketing?As the monthly plans are based on the number of active profiles you have, it seems silly to be paying for these if they can't really be emailed. We do send an abandon cart email however that is sent a few hours after their visit so after a few weeks, are these active profiles of any use if we won't be emailing them?Do you recommend keeping these for a certain amount of time?If deleting them is the way to go, is there a way to automate it so that it deletes non opted in active profiles after a certain period?

2
DavidV
Partner - Gold
13 hours ago
J
Contributor I
jdanContributor I
asked in Email Templates and Coupons

Can't paste in a text block

I can’t paste in the email template text block.

2
J
Contributor IV
3 days ago
A
Contributor II
AlingaContributor II
asked in Campaigns and Flows

Why is shows me 'Source Code' on every email template

Hello, is something wrong with my accounts that’s shows me ‘Source Code’ to edit text block in editor?I will show you the photo (it doesn’t let me to edit the text in another way):  

2
A
Contributor II
10 days ago
S
Partner
SEOGrowPartner
asked in Integrations and Reviews

API & Signup forms

Hello, one of our clients has a lead form and it works great. We even have a flow of emails setup after if they still havent purchased. This issue is that this is integrated and setup through wordpress. I want to simplify the process and have more control over who receives the second/third reminder email. We already have the Klaivyo account setup and running, but could we add an API key to the original lead forms on the site and control the emails from there. While also making sure the client can recieve an email when a lead form has been filled out? 

2
S
Partner
14 days ago
M
Contributor I
MrMarkHarrisContributor I
asked in Lists, Segments, and Profiles

How do I edit the source information of a profile

I have tried a number of sources and maybe I am being dumb, but how do you edit the source information of a profile? I have people I add manually who gave us their details in our shop… I want to add the source as shop, or another field, so I can segment them later. Thanks! 

2
M
Contributor I
7 days ago
W
Contributor III
WilsonSemilioContributor III
asked in Email Templates and Coupons

How to remove padding from bottom of section/newsletter?

I’d really like the main column to run all the way down to the bottom of the page, but I can’t for the life of me find the setting that controls this. I’ve gone through all padding options… Please help. I bet the solution is embarrassingly simple.  

2
W
Contributor III
19 days ago
E
Contributor I
exxtendoContributor I
posted in Integrations and Reviews

stamped + Klaviyo, No longer supported?

Would like the option of including stamped point balances in Klaviyo emails. However, It appears the integration is no longer viable? Unless i am missing something?Klaviyo is an option through Stamped, However there are no instructions or install links. Vice versa Stamped does not appear as an option in Klaviyo

2
Brian Turcotte
Community Manager
13 days ago
G
Contributor I
GyteStaineContributor I
asked in Campaigns and Flows

Multilanguage flows

Hello, is there an option to run eflows in two languages / depending on the browser language of the visitor? I have Shopify store, which is bi-lingual using Translate & Adapt app.  Would you have any other ideas or solutions how to set up E-mail marketing in a bi-lingual store without creating second store ? Appreciate any input :)  Thank you very much, Gyte 

2
G
Contributor I
21 days ago
S
Contributor I
Sstern6Contributor I
asked in Integrations and Reviews

Trigger Add to Cart and Cart Abandon for Custom SAAS solution

Hey! Ive been doing some digging. If i have a custom software with products and i want to trigger add to cart and browse abandon flows. Will I need to:1. Initialize klaviyo on the client? Then do something like the following to ensure they flow is triggered? https://developers.klaviyo.com/en/docs/guide_to_integrating_a_platform_without_a_pre_built_klaviyo_integration#added-to-cart-tracking-snippet 2.Does anything need to be done on the server with the api? Or is this all done client side? Thanks

2
Y
Contributor I
23 days ago
H
Contributor I
HannuContributor I
asked in Integrations and Reviews

WooCommerce integration doesn't work with "Simple JWT Authentication" enabled

Our WooCommerce store requires Simple JWT Authentication plugin (https://github.com/jonathan-dejong/simple-jwt-authentication), but the Klaviyo integration doesn’t work when that plugin is enabled. If I temporarily deactivate JWT, I can connect to Klaviyo but after enabling the JWT plugin Klaviyo shows error message “Klaviyo is no longer authorized to connect to WooCommerce.” Is there any way to fix this? Other third party integrations work with JWT enabled.

2
H
Contributor I
2 hours ago
JamieM
Contributor I
JamieMContributor I
posted in Campaigns and Flows

How to track performance of Unique Coupon Codes

I have set up a Unique Coupon code for my Customer Winback Flow but I can't seem to find a way to report on how many times the general discount code has been redeemed, how much revenue it has generated etc. I’ve tried to look at reports via Klaviyo and Shopify, but can't find any reports that I can filter by the  Unique Discount Names. I’ve seen that there's a way to search the discount name in Shopify Discounts, but it doesn't provide a comprehensive report and allow to filter by a specific time period.

2
JamieM
Contributor I
26 days ago
Siddique2020
Contributor I
Siddique2020Contributor I
posted in Campaigns and Flows

Added to cart trigger on shopify home page

I'm currently working with a single page e-commerce website. We're looking to use a flow that triggers with an abandoned cart, but since the customer never goes to a designated product page, the 'added to cart' trigger isn't firing. After discussing with support they are saying an add to cart, from a product page must be used. Does anyone know of a workaround, or a way that an add to Cart button on a homepage can trigger this event in order to activate the flow?

1
stephen.trumble
Community Manager
26 days ago
Y
Contributor I
Yogesh.dhimanContributor I
asked in Analytics and Deliverability

Data migrated via Klaviyo is not similar to MailChimp.

Hello,We recently migrated the historical mailchimp campaign data to Klaviyo via the Klaviyo integration app and selected the option “Collect open and click data for MailChimp campaigns."We observe that “Bounced” and “Recipients” metrics  are the same as MailChimp.But there are data mismatches between “Opened” and “Clicked” metrics.Why are the data not the same as mailchimp after historical data synced?Could someone provide some insight into this?  

1
kaila.lawrence
Community Manager
28 days ago

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