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522 Topics

L
Active Contributor I
LM0721Active Contributor I
asked in Lists, Segments, and Profiles

Unsuppressing within a list

Hi Klaviyo Community,As per Klaviyo’s recommandation, i suppressed unengaged profiles who did not engage with our emails for 6+ months (we’re a furniture brand).Now my question is, was this the right thing to do? and has anybody “unsuppressed profiles” in a specific list. Ie, my main newsletter list. Does this send them back into our welcome series (which is triggered if they’re added to our main newsletter list)?Thank you!

1
ArpitBanjara
Problem Solver III
5 days ago
A
Contributor I
anonymuuusssContributor I
asked in Sign-up Forms

BACK IN STOCK doesnt appear! Please help

hello, I have a big problem and would be really thankful if someone could help me . so I have the dawn theme and I installed the back in stock code and it worked. But later I don't know when exactly I noticed it was gone and it didn't show up anymore. maybe I changed something in the theme but as I said I can't remember.  i have the original theme code and I would like to compare the two codes but I don't know which files I need to compare to find the problem. I already checked theme.liquid and there isn't any problem it must be any other file.   does anyone have an idea how I can solve the problem ? Please help me thank you 

1
Taylor Tarpley
Community Manager
26 days ago
T
Contributor I
tomyteeContributor I
asked in SMS

Sign up versus subscribers list

Hi,I have a shopify website and it is closed by a password. On that page I created a embed sign in form to collect phone numbers and ta goes to a list where every person that put their number on it will immidietly receive an SMS with a link in it to confirm their subscription.Secondly i want another sms to be sent to them when they complete the confirm subscription link. I need help configuring those 2 lists, dont know if i need to check double opt in or single… Please help me😄

1
kaila.lawrence
Community Manager
29 days ago
M
Contributor I
Mostafa MohamedContributor I
asked in Campaigns and Flows

Emails not sent although flow is live

I recently changed the status of a review flow to live. In the trigger preview, I can see that all correct profiles are marked “pass”.. i.e. they shall enter the flow. In the performance view of the first Email after the trigger, it shows zero reciepents.. Can anyone shed some light into darkness and enlighten me, what could I be missing here?Thanks a lot

1
stephen.trumble
Community Manager
1 day ago
H
Contributor I
houseof.comContributor I
asked in Campaigns and Flows

Welcome flows down

The amount of welcome flows sent has dropped by 50% over the past few months, is there anything this could be down to on Klaviyo?

1
In the Inbox
Partner - Platinum
1 day ago
G
Contributor I
GéraldineContributor I
asked in Campaigns and Flows

Pop up and button link

Hi,Klaviyo pop up has been freezing my website for the last 6 months. Thus I’ve removed it. When the pop up appears and we close it (with the X or by clicking next to it), we can’t click on anything anymore.As they don’t find the solution to fix it, I came with a plan B. Building a landing page on my Shopify and now I want to link the button to collect the emails to Klaviyo. Here too, it seems they have no idea how to do that.The way they suggested (https://help.klaviyo.com/hc/en-us/articles/4418052317339) is not working.Anyone to support with a solution for both?Thanks

1
danielmonty
Contributor II
20 hours ago
L
Contributor I
LudivineRContributor I
posted in Email Templates and Coupons

KLAVIYO X PRESTASHOP 1.6

Bonjour,  Je cherche des utilisateurs de klaviyo sur Prestashop 1.6. J’ai plusieurs questions, car notre intégration est très compliquée, je n’arrive pas à avoir des réponses satisfaisante de l’équipe supporte.Je voudrais savoir notamment comment vous faites pour générer en masse des coupons uniques, pour les relances partiels par exemple.  Merci 

1
Taylor Tarpley
Community Manager
20 days ago
N
Contributor II
NanetteContributor II
asked in Lists, Segments, and Profiles

Notification when subscriber updates preferences

Hi! I revised my preferences page to allow subscribers to choose what they would like to receive (email and/or SMS), as well as a custom property field for any notes they would like to submit.Two things:I tested this with one of my personal accounts by adding my phone number and subscribing to SMS...but that change wasn’t made in the profile - the phone number was not added to the profile nor was the profile added to my SMS list. Any thoughts as to why (or is this functionality something that isn’t possible from the preferences page? Is there a way to receive a notification when a subscriber updates his or her preferences?Thanks!Nan

1
DavidV
Partner - Gold
29 days ago
S
Contributor I
stephanTVPCContributor I
asked in Sign-up Forms

integrate Shopify customer data in a Klavyo sign up form

During checkout in Shopify I capture ‘company name’ (which is not an obliged field) I want to create a email campaign in Klavyo using this ‘company name’ data prefilled and in case customers did not filled this field out during the Shopify check out, a possibility for them to fill it out in this email campaign by putting a placeholder in this field with e.g. ‘put your company name here’ 

1
bluesnapper
Partner
1 day ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows

Show products on backorders in product recommendation feed

Hi, I am wondering if there is an opportunity of showing products on backorders in product recommendation feed? I am using WooCommerce.As product quantity is set to 0, Klaviyo considers the product is out-of-stock. Is there any way to identify if product is allowed to backorder?We have a lot of products that are made to order and it is very important feature.Thank you.

1
stephen.trumble
Community Manager
1 day ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in SMS

Hyperlink Privacy Policy on SMS consent disclosure text

Hi, I am struggling to get hyperlinked Privacy Policy text on SMS consent disclosure text.This is the text I’ve entered on Klaviyo SMS Subscribers form to collect SMS subscribers via WooCommerce during checkout. View our <a href="https://allnewbornprops.com/privacy-policy/" target="_blank">Privacy Policy</a> What am I doing wrong?  

1
kaila.lawrence
Community Manager
1 day ago
W
Contributor I
wsdev_tdContributor I
asked in Accounts and Settings

Issue with Global UTMs in Klaviyo

We have enabled Global UTMs to apply to our emails. Our emails often include url links that are for other businesses. For example, we link to instagram.com or eventbrite.com. The Global UTMs are applying to all links, but we would like them to only apply to those with our personal company domain. We send emails often, so it’s not ideal to have to manually apply UTM parameters on every email (message level). Question: is it possible to select a domain with which UTM parameters are applied in Global utm parameter settings? Or Is it possible to exclude utm parameters from some links and still have global utm parameters enabled?  

1
sonomaemail
Problem Solver III
25 days ago
M
Contributor I
mediadirectorContributor I
asked in Integrations and Reviews

Product Price - Metadata - WooCommerce

Hi!I noticed that for the ‘Viewed Product’ event, that the price isn’t populating like the other data points, it is coming through as metadata. My theory is that this is causing issues with our Browse Abandonment flow, as we have a price requirement on the flow and I don’t think Klaviyo is reading the product prices.Does anyone have guidance on how to troubleshoot andfix this?We switched over to a Wordpress/Woocommerce website a month ago, and we do have the Klaviyo/WooCommerce integration set up. 

1
Brian Turcotte
Community Manager
13 hours ago
S
SavanahNew Member
asked in Campaigns and Flows

WINBACK FLOW NOT PERFORMING WELL

HI-My winback flows are not performing well. I checked our analytics for each winback flow and nothing seems to be working. We have no open and click rates. We did the back populate trigger as well for customers who had orders last from x number of days.Is there anything that we did wrong or should add to show data from old customers who have opened our win back emails? Thanks

1
bluesnapper
Partner
11 hours ago
Jakub
Partner - Silver
JakubPartner - Silver
posted in Analytics and Deliverability

Changes how Custom Reports works!

Dear Community,Is anyone else have similar issue?There was lately change in how Custom Report works which for some can totally changes and brake internal reporting that was based on previous configuration. This means that to follow the same pattern of reporting trough out the year there is need to re do all reports and templates of our customers please if you can bring back how it works earlier or at least give you customers a way to choose which way is preferred!  

1
kaila.lawrence
Community Manager
4 hours ago
Y
Contributor I
YoavshafContributor I
asked in Campaigns and Flows

{{ event.extra.checkout_url}} VS {{ event.URL }}

 I think i might have a problem with my abandoned checkout flow and abandoned cart flowCan someone explain which URL even should i use in each one?Customers that have this event {{ event.URL }} are writing it’s not working for them...And I can see that the click rate is broken ( no body clicked while there are orders related) Please Help! 

1
Bobby
Partner
14 days ago
chanel.phelps
Klaviyo Employee
chanel.phelpsKlaviyo Employee
posted in Live training recordings

Recap discussion: [Strategy Session] Accelerate Your Growth with Klaviyo Benchmarks (for entrepreneurs and small and medium sized businesses)

Thank you for joining our [Strategy Session] Accelerate Your Growth with Klaviyo Benchmarks (for entrepreneurs and small and medium sized businesses) session!  Whether you’re looking for a replay of this session or you want to catch up with some additional resources, you’ve come to the right place.  💡Pro Tip: Download the Benchmarks Worksheet to track your metrics and recommendations!   Below, you can find the session recording:  During this session, we:Discussed the 2024 Klaviyo Benchmark Report  Learned the importance of utilizing Klaviyo Benchmarks  Looked into our campaign and flow metrics using the Benchmark Worksheet  Discussed tangible strategies for driving progress Help Center Articles: Getting started with Benchmarks reports Understanding benchmarks, peer groups, and how Klaviyo uses your data Best practices for improving your benchmarks  Understanding the email deliverability hub in Klaviyo  Best practices for A/B testing Academy Courses: Analyze your performance in K

1
K
Contributor I
11 days ago
K
Contributor I
Kelley.bContributor I
asked in Analytics and Deliverability

Custom Reporting - Analyzing Open Rates by Subject Line

I’d like to know how I can set up a custom report that to analyze Monthly Subject Line performance (Open Rate performance) with the Subject as a metric. I am reviewing opens in Custom Reporting and don’t see how to set it up - wanted to know if anyone else has similar issues or has created a template report.It’s a important report to analyze Brand performance and what resonates best with our segment. 

1
sonomaemail
Problem Solver III
25 days ago
L
Contributor I
lindawContributor I
asked in Sign-up Forms

How to install forms in Klaviyo

Thanks for the welcome. Great to be here.I’d like more information on installing forms on Klaviyo. Thank you.-lindaw

1
DavidV
Partner - Gold
15 days ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Product Updates & Announcements

Klaviyo Portfolio

Klaviyo Portfolio the smartest way to manage all your accounts in one place.  “We’re really excited about the portfolio release - moving faster, saving time. It really allows us to streamline and be nimble.”Courtney Meehan, Liberated Brands Deeper insights- Unlock valuable insights, monitor your performance across all your brands, and identify more opportunities.Better forecasting- Easily monitor spending with billing and usage tracking in a single view. Faster execution- Instantly clone all your marketing communications for a consistent customer experience.Simpler operations- Streamline user access and secure data with centralized control. Maximize marketing efficiency and scale across brands and regionsGlobal reporting- Find trends in your business by comparing all your accounts side-by-side.Centralized management - Gain seamless control over user access and billing without the need to jump between accounts.Cross-account cloning- Localize campaigns faster and easily replicate winning

1211
DavidV
Partner - Gold
13 days ago
ryan-salesflow
Partner - Silver
ryan-salesflowPartner - Silver
posted in Analytics and Deliverability

New Total Subscriber Growth Report in Klaviyo

New feature in Klaviyo! Finally! I’ve been waiting for a tool like this for a while to help my clients understand overall subscriber growth. Thanks Klaviyo team for creating this. Just head over to https://www.klaviyo.com/people/subscribers 

1
kaila.lawrence
Community Manager
15 days ago
K
Contributor I
kyokaContributor I
asked in Campaigns and Flows

large number of skipped emails

i set my checkout abandonement flow under the guidance of klaviyo but i found that large number of emails are getting skipped in abandoned cart flow and found no reason. i checked my settings and everything was right. i even asked for klaviyo’s customer service for help but this issue still existed. my setting of flow is as pictured and need a quick help. thanks!

1
DavidV
Partner - Gold
1 day ago
A
Contributor I
AumillerContributor I
asked in Campaigns and Flows

please how can i resolve this

What steps should I take to address a logo upload error occurring on my WordPress website Techs Slash? Despite following standard procedures, the logo fails to upload. Could it be a plugin conflict, insufficient server resources, or a file format issue? How can I diagnose and resolve this problem effectively to ensure smooth website branding?

1
stephen.trumble
Community Manager
6 days ago
A
Contributor I
afterSContributor I
asked in Integrations and Reviews

Klaviyo affecting website performance - integrated with Shopify

I tried this.https://help.klaviyo.com/hc/en-us/articles/1260805704029 What else can I do to improve website performance?

1
Ashley I.
Partner - Gold
8 days ago
M
Contributor I
MG82010Contributor I
asked in Integrations and Reviews

Question: Custom Product feed

I'm seeking a method to create a product feed that tailors recommendations based on previous purchases. For instance, if someone buys a t-shirt in size L, I'd like to display other shirts available in size L. Similarly, if a customer purchases a table, I'd like to suggest chairs that complement the table.Has anyone had experience with setting up product feeds with this personalized approach?

1
Brian Turcotte
Community Manager
28 days ago

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