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550 Topics

A
Contributor I
an-nguyen-codeleapContributor I
asked in Developer Group

Create Event API does not work as expected since revision v2023-07-15

Currently, I am using API revision v2023-06-15, and everything works fine for me in this revision.However, I want to upgrade my service to use the latest stable revision (v2024-02-15), but it seems it does not work as expected.The functionality of the APIs (Client and API) to create new events in Klaviyo within revision v2023-06-15 is particularly advantageous. In this version, a single request can achieve the following actions:Create or update a profile based on External ID, Email, and/or Phone Number. Create an event and link it with the respective profile.However, it's worth noting that with the newer API revisions, despite the request returning a successful status code 202 Accepted, the event and profile are not created or updated as expected. Example using revision v2023-06-15 (working):curl --request POST \ --url https://a.klaviyo.com/api/events/ \ --header 'Accept: application/json' \ --header 'Authorization: Klaviyo-API-Key XXXXXXXXXX' \ --header 'Content-Type: application/

1
Brian Turcotte
Community Manager
1 month ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Developer Group

Create excell sheet for klaviyo reporting!!

Dear Experts,How can I create a reporting excel sheet integrated with klaviyo that would update automatically?Regards,Siddique 

1
Brian Turcotte
Community Manager
8 days ago
H
Contributor I
harishashContributor I
asked in Developer Group

How can I add a new email to a list using API?

I’m trying to build a custom form and I’m trying to capture emails for a newsletter. I want to add all the new captured emails to a specific list but I can’t seem to do with the Add Profile To List endpoint. The reason being because I don’t have the profile ID yet which this api requires.Seems like in the last version, it was possible because I had to provide emails, not IDs for the endpoint to work.

1
A
Problem Solver I
15 days ago
A
Contributor I
AdverityContributor I
asked in Developer Group

How to Join data from the campaign and metric_aggregates endpoint

Hey there, Currently trying to migrate from the v1 api to the latest version due to the sunset of v1. The main issue we are facing is that we couldn’t figure out how to join the data received from the query metric aggregation endpoint with campaign details. Is there any way to do that? It’s an urgent matter for us as there’s only little over a month until the sunset of the old api with which we can recreate this functionality.Thanks 

1
A
Contributor I
2 days ago
T
Contributor II
tanyalContributor II
asked in Integrations and Reviews

Mass Sync all Products in feed?

Good Morning, I use product feeds in Klaviyo to display sale items included in Smart Collections from Shopify. However, I am finding that lately Klaviyo is not updating the products in real time, and in some cases my Klaviyo product feeds are incorrectly showing items that are no longer on sale in my sale feeds, and are showing that products are in a specific smart collection even though they have long since been removed. The “last update” on these products ranges from yesterday to March. I know that you can force a re-sync of items by page, but is there a way to force a re-sync of our whole product catalog? With over 3000 products, going page by page is quite a timely task.  Thank you! 

1
Brian Turcotte
Community Manager
16 hours ago
A
Contributor I
AmyScarrContributor I
asked in Analytics and Deliverability

How to see click through rates on clipped message

Hi everyone. We’ve had a few messages that have been clipped and when I previously used campaign monitor you could see click rates for the “see full message” link. I can’t seem to find this in Klaviyo? It’s not in the campaign link performance stats. Is this not enabled or am I missing where to find it?Thanks in advance

1
kaila.lawrence
Community Manager
17 days ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in SMS

Hyperlink Privacy Policy on SMS consent disclosure text

Hi, I am struggling to get hyperlinked Privacy Policy text on SMS consent disclosure text.This is the text I’ve entered on Klaviyo SMS Subscribers form to collect SMS subscribers via WooCommerce during checkout. View our <a href="https://allnewbornprops.com/privacy-policy/" target="_blank">Privacy Policy</a> What am I doing wrong?  

1
kaila.lawrence
Community Manager
3 days ago
R
Contributor I
rmataContributor I
asked in Analytics and Deliverability

Sender nae different to sending domain

Can the Sender name be diferent to the branded sending domain? Example: sender name: another nameemail: email@storename.comBranded sending domain: send.storename.com

1
kaila.lawrence
Community Manager
3 days ago
D
Contributor I
Dee LTContributor I
asked in SMS

Connection is not private

The links in my SMS campaign are not always working.  I cannot open th elink when on my wifi, but if I turn wifi off and use cell on my phone, or connect my laptop to the hotspot the links open.  Support said it’s my ISP. What am I supposed to do here?  I can’t tell my customers to turn off wifi to open the links. 🤣 There has to be something that can be done to fix this, or do I just turn off the click tracking?

1
kaila.lawrence
Community Manager
3 days ago
L
Contributor I
lindawContributor I
asked in Sign-up Forms

How to install forms in Klaviyo

Thanks for the welcome. Great to be here.I’d like more information on installing forms on Klaviyo. Thank you.-lindaw

1
DavidV
Partner - Gold
18 days ago
S
Contributor I
Send-That-EmailContributor I
asked in Lists, Segments, and Profiles

Bulk unsubscribe profiles from a list?

I have 2 lists for each language. Sometimes, subs update their language preferences (via Custom Profile Property), but Klaviyo obviously won't automatically move them to the other list.Note, I don't want to "globally suppress them"; this would prevent profiles from receiving ANY emails… There's no way to do that for just one list?I tried creating 2 segments: one for each language (i.e. custom property) set to the list in the other language. I don't see a way to use that segment (or a CSV export) as a way to bulk unsubscribe profiles from either list.HELP! 😖

1
bluesnapper
Partner
13 days ago
B
Contributor I
BarmillionContributor I
asked in Lists, Segments, and Profiles

Fix typo in a custom property name

I created a custom property by defining and setting the property for a single user, but I ended up with a typo in the name. Is there a way to edit the property name or to delete it? I tried deleting it from the user it was added to, but have not yet tried deleting the user altogether. I mangled the name on two custom properties so far, and so wonering if it can be fixed without having to start an entirely new Klaviyo account

1
ebusiness pros
Partner - Silver
12 days ago
M
Contributor I
mbtestmailsContributor I
asked in Email Templates and Coupons

Can I modify AC flow to only display four products if more are available?

Actually, I can. But the case is more specific, and I need help, please.Requirments:1. Free products ($0) shouldn't appear in the email.2. I need to display a maximum 4 products with price no matter if there are more than 4 with price available.3. If the loaded products in the email are odd numbers, the first product should appear in a full-width column (1 per row) instead of 2x1 like the rest.Example products in the flow:1st product: $672nd product: $733rd product: $04th product: $05th product: $536th product: $07th product: $568th product: $134My code:{% for item in event.extra.line_items %}{% if item.line_price != 0 %}{% if not forloop.counter0 >= 4 %}...HTML with product...{% endif %}{% endif %}{% endfor %}1. So products that are free ($0) shouldn't appear in the email; no problem - {% if item.line_price != 0 %}2. I use {% if not forloop.counter0 >= 4 %} but it doesn't work perfect for me. I mean, it iterates to 4 and stops, which is correct. The problem is that in some cases

1
stephen.trumble
Community Manager
1 day ago
S
SusmitNew Member
asked in Integrations and Reviews

Klaviyo Salesforce CRM integration

Currently, Klaviyo syncs one metric with Salesforce CRM: Became Lead, says the documentation. Does it present a limitation? Does it mean that I can’t view a lead’s subsequent journey (e.g., converted to opportunity, became a customer) in Klaviyo? Please help! 

1
Brian Turcotte
Community Manager
10 days ago
U
Contributor IV
USMarketerContributor IV
asked in Developer Group

Custom metric installation on Wordpress

Hi all,I want to create a flow for someone who reaches a URL on my website, I have added this custom code on the page of that URL via Google Tag Manager (GTM), it is not working and unable to see the metric on Klaviyo, any suggestions.<script type="text/javascript"> //Script to initialize Klaviyo object on page load!function(){if(!window.klaviyo){window._klOnsite=window._klOnsite||[];try{window.klaviyo=new Proxy({},{get:function(n,i){return"push"===i?function(){var n;(n=window._klOnsite).push.apply(n,arguments)}:function(){for(var n=arguments.length,o=new Array(n),w=0;w<n;w++)o[w]=arguments[w];var t="function"==typeof o[o.length-1]?o.pop():void 0,e=new Promise((function(n){window._klOnsite.push([i].concat(o,[function(i){t&&t(i),n(i)}]))}));return e}}})}catch(n){window.klaviyo=window.klaviyo||[],window.klaviyo.push=function(){var n;(n=window._klOnsite).push.apply(n,arguments)}}}}(); </script><script type="text/javascript"> //Script to track viewed pageklaviy

1
Brian Turcotte
Community Manager
3 days ago
C
Contributor I
C3654EF3Contributor I
asked in Developer Group

How to preview a sent A/B tested campaign from a particular recipient's perspective?

Hi Developer Community!I know Klaviyo lets you preview a particular “flow message” from a particular recipient’s perspective at the following URL:klaviyo.com/message/flow-message/web-view/[long numerical message id] (e.g. 216877436573647322794290441050036131681)This also works for “campaign messages” that do not have A/B test variations:klaviyo.com/message/campaign/web-view/[long numerical message id]However, it seems that when the message was sent as a part of an A/B test, then the campaign URL no longer works and gives me a 404 (message not found). Does anyone know the URL to preview a campaign variation from a particular recipient’s perspective, after it has been sent?Thank you!

1
Brian Turcotte
Community Manager
3 days ago
N
Contributor I
NavidiumAppContributor I
asked in Developer Group

Accessing Cookie or Identifying Tracked User

I’m working on a custom integration for our app, where we would want to query klaviyo to get a profile ID from the cookie or session somehow. Meaning, what I’m trying to do is be able to retrieve a profile ID from the cookie or something so i can map it back to a call for the full profile etc. Is this somehow possible? Can’t seem to find the api docs or guide on how we would be able to identify a klaviyo profile/tracked user on the merchant site while the site is loading/page loaded etc. 

1
S
Klaviyo Employee
29 days ago
U
Contributor I
uchelpContributor I
asked in Integrations and Reviews

Client-side metrics not showing on users profiles

Client-side metrics are not showing on user profiles. However, if I check the metric report, it shows activity.Note: Metrics are not appearing on any client and at any time. It's not that they stopped appearing for new events. In fact, metrics that used to appear on a profile have stopped appearing. Now only server-side metrics are displayed. Can someone help me figure out what might be causing this?Thank you.(As example, this image corresponds to View Product Metric. On the users profile, there is not View Product metrics showing up.) 

1
Brian Turcotte
Community Manager
6 days ago
H
Hearts OutNew Member
asked in Sign-up Forms

Email Embed form in Shopify is Not Centered

Why is my email form all the way to the right. I want the form to go underneath page title. I have deleted and started from scratch creating new form, new shopify page, new shopify tempate page. No fixing this. What is the problem?https://heartsofdavid.com/pages/contact

1
bluesnapper
Partner
3 days ago
D
Contributor I
dungnguyenContributor I
posted in Integrations and Reviews

Optimonk popups

Sorry about post this here, I didn’t find any community of this.Anyone here know how to make popup of OM shown multi-times for user who submitted and not.

1
D
Problem Solver II
22 hours ago
H
Contributor I
houseof.comContributor I
asked in Campaigns and Flows

Welcome flows down

The amount of welcome flows sent has dropped by 50% over the past few months, is there anything this could be down to on Klaviyo?

1
In the Inbox
Partner - Platinum
3 days ago
O
Contributor I
ovieappContributor I
asked in Campaigns and Flows

Lead to active customer

Hi there, We’re currently setting up our lead campaign and within the segment there is a rule that the customer property doesn’t equal ACTIVE (stripe status). Is this enough for someone to drop out of a lead flow and into our welcome subscriber flow should they subscribe during the flow? Or are there other rules within the flow that need to be set?We only want them to receive the on boarding flow.Thanks,Annabelle

1
stephen.trumble
Community Manager
3 days ago
S
Contributor I
Send-That-EmailContributor I
asked in Campaigns and Flows

Skipped profiles still show "received email"

Hi, I sent a campaign which 95%+ of recipients were skipped (smart sending). However, looking at the list of profiles that were skipped, each individual profile’s activity shows a “received email” event. My question is, does “received email” mean:they were on the list of recipients for that campaign (and MAY have been skipped)? OR they actually received the email? all 4190 Skipped Profiles’ Activity show this event for that specific campaign Please help,Thanks!

1
C
Partner - Platinum
9 days ago
A
Contributor I
andigarciaContributor I
asked in Campaigns and Flows

Someone is added to a list flow trigger

Hi, im trying to ejectute a flow from the trigger someone is added to a list but i want the users from the existing list to be used for this new flow secuence. How can i use all this already added profiles to be added to this flow?

1
stephen.trumble
Community Manager
8 days ago
A
Contributor I
aassaContributor I
asked in Developer Group

Klaviyo API Migration

Hi, I received an email recently about needing to update our v1/v2 APIs to the new version. I followed the instructions, the first step was to generate a report on our APIs. In the report it gives a list of “Endpoint paths” that need upgrading, e.g. POST /v2/list/<list_id>/subscribe. Also in the report is a “New Docs” list, e.g. https://developers.klaviyo.com/en/reference/subscribe_profiles which is equivalent to the API I’m replacing. I took the C# code template and hooked it into my Klaviyo service, this was subscribing a user to my Klaviyo list when I first tested it on April 19th 2024. I tested it again recently, I am now getting the error below. Can someone help me? {"errors":[{"id":"704fc07f-eab8-408c-bad0-dbc6957cc47c","status":404,"code":"not_found","title":"Not found.","detail":"Invalid revision for method, please check our documentation for our version policy: https://developers.klaviyo.com/en/docs/api_versioning_and_deprecation_policy","source":{"pointer":"/data/"}}]}

1
A
Contributor III
8 days ago

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