Solved

I’m currently setting up a loyalty programme flow and would like to dynamically show the customer how much they have spent with us, when they reach certain triggers. For example, if they order 5 times they are sent an email to say thank you, you’ve spent X amount with us in total. We use Woocommerce and I can see this data in Klaviyo, under each customers profile, but I cannot find this in any help guides (which aren’t exactly extensive).Does anyone know the tag I can use to place this on an email? Basically I’m after something like {{first_name|default:''|capfirst}} but for historic CLVThanks,Rebecca

I’m new to Klaviyo and I’m interested in giving people the option to subscribe to different lists on the “Preferences” page, rather than just unsubscribe from the “general” list. I see where to add blocks with custom text and options, but I don’t see how to link to the different lists… Is that even possible? Thanks!

hi there,  I would like to know how to limit the number of products displayed in an abandon cart block.  I am working with a client who sells bundles and these bundles can have up to 24 products in them.  When all of these products are displayed the email is clipped. Ideally I would like it to limit so it isn’t clipped.  Maximum 6 I guess? Thanks 

Hi, I created a pop up form but when seeing after it was made, I notice that there's Created with Klaviyo in the bottom of the pop up form. May I know how to remove it.

I am hoping someone can help with an email background image issue. Each time I preview the newsletter, the image shows up. However, when I send the test email, the image does not appear on the computer, but does appear when I read it on my phone. So strange! 

There’s still a red X indicating “this flow requires setting up a special Added to Cart metric” despite my testing as per instructions and Klaviyo successfully tracking my email via Shopify cart. Any suggestions how to fix this possible glitch? 

I have noticed that we have a lot of profiles where the customer properties ‘Brand’ and ‘produrt type’ are not set. This is the case even where the Klaviyo profile Activity log has the purchase listed in timeline. I would appreciate your thoughts. Sean

Hi,i have a staff doing my sales flow and others. He said he want to have access to my shopify account to integrate klaviyo. Does he really need to access my shopify account?

Hi all, I’m getting this error when creating a flow. The logic is basically if an order is placed, and if the customers number of orders is = 1, then create a campaign that sends them an email with a discount code. In place of the “List or Segment ID” I am placing shopify’s native variable {{ order.email }} and am receiving this error. The thing is, where I removed the “list_id\:”_______\”, their email is there. I’ve tried creating a segment within Klaviyo but the logic I want is applying thousands of customers. I do not want this, I only want the email to be sent if the person makes a first purchase, not the thousands of other people who have already. That would mean each time I run this Flow, all those people would receive the same email. Any ideas?  

Good day,I’ve been struggling with the Browse Abandonment Flow for some time. For some reason it won’t show the “{{ event.ImageURL|default:'' }}”These settings are default, I’ve tried many things already. I’ve tried to add default Browse Abandonment Flow which doesnt work and I’ve tried deleting whole Shopify & Klaviyo integration but it didn’t work. What I’ve found interesting is, that in the Event Properties everything is still set to my old domain. The URLs and everything are all redirects, but maybe thats the reason?How can I change that? I already deleted Klaviyo and setup the integration again. 

Hi!I have set up three lists, one of which is linked to an embedded form that is integrated on my shopify page. When i test, my email does not reach the inbox.What i been looking at:I have the free version to test around and i’ve probably sent about twenty emails in total I have checked all lists and my segment for email audience but no double-opt in is active I have checked my whole email but the mail is nowhere to be found I have controlled the sending list on my embedded formDo anyone have any additional ideas? Thank you, E.

Hi there, I'm building a custom URL within an email template to be sent through Klaviyo, that takes a customer directly to a pre-filled checkout. The URL contains multiple parameters and here's an example of what it looks like: https://gustavo-fine-guitars.myshopify.com/discount/GR13JsCWCTgQrOgiuV-TRXB_/?redirect=/cart/add?items%5B%5D%5Bid%5D=39879309459534%26items%5B%5D%5Bquantity%5D=1%26items%5B%5D%5Bselling_plan%5D=574554190%26return_to=/checkout In case you want to test it, my storefront password is 'abc123'. While this URL works fine when you try to load it directly in the browser, if it's sent as a link through an email, Klaviyo breaks it. I did some research and found this topic that suggests disabling the Email-to-website Tracking setting. That works, however, that may be a feature that is actually used by the merchant, so disabling it wouldn't be a possibility. Is there a way to prevent Klaviyo from breaking the URL, while keeping Email-to-website Tracking enabled? 

We are building a Refer a Friend program using a combination of Shopify, Jotform, Zapier, and Klaviyo. We are at the point where we need to send a reward code (via Klaviyo) to the referrer once the referee has made their first purchase. We have the referrer’s email address set up to be added to the referee’s Klaviyo profile as a custom property (from Jotform to Klaviyo via Zapier). What we can’t figure out is how to pull the referrer’s email address from the referee’s custom profile property in order to trigger the reward email to the referrer. Any ideas?

Does anyone know if it’s possible to set a minimum spend for a coupon code using a decimal point (eg. $19.95)? Surely a bug? 

Klaviyo plugin is makes the website down with critical error when I activate it.

Hi I would like to know if i can skip a flow moving forward based on a trigger that checks if the items is at a discount / has price at compare in Shopify

Hello wonderful Klaviyo community! I have a client who uses the store platform 29Next, and recently the abandoned cart dynamic images stopped populating. When I look at the preview, there is no property for an image. This is the code that was used (prior to my starting with this client) to pull up the dynamic images, but they aren’t populating anymore. {% if event.CheckoutURL|slice:"0:21" == "https://www.nanosocks" %}{{ item.ImageURL }}{% else %}{{ event.ImageURL }}{% endif %} ny insight into how I could fix this would be wonderful. Thank you!

I can’t find where to report bugs and outages, etc. so I’m coming here. If there’s a preferred way to submit that kind of information, I’d love to know how. As for the problem I’m currently experiencing, it’s seems that I can’t save anything. Anything I do that supposedly autosaves is not actually saving. Any button that says “save” or “save and continue” is giving me error messages. I’ve attached an image of the error message I get when I’m trying to create a new campaign.I just installed Reviews and then all of these bugs started appearing, not sure if there’s a correlation there.  

I have seen a lot of users subscribing to sms marketing jus to get the code and then unsubscribing right away. Is there a way to invalidate their dynamic coupon if they do so? Thanks!

Hello, I recently made a segment to filter out people who has purchased from one in two of my stores, and also leaving out people who is in the pruchasing process (about 15 days). with the following definition:I used this segment to send out various campaigns. Some of my customers responded back, saying that they had never purchased from me before and that my campaigns were not in their interests. Is it possible that I have set the definition incorrectly?Would appreciate if there is any assistance on this, thanks!

I’m wondering how I can create a template like this in Klayvio. I understand how to achieve the first image in the email with sunset image and text (section with background image, text and a button on top of it, adjust padding of text). How are the other sections created? There are sections that have images that are not full width, with white blocks and text positioned over the image. Are the white areas part of the original image? 

Hello, i’ve a contact form, made in Klaviyo that allow me through webhooks to register contact form details in Google Sheets. Unfortunately if in the field request of the contact form i insert this special char “ the json of the webhooks gave me: Invalid JSON, how can i escape this special char? i tried with this syntax but it doesn’t works :-( "request": "{{ person.request|replace:'\"','\\\"' }}", Thank youVincenzo

If someone sign-up to my email newsletter list for a discount code. After a while, if they see the pop-up form and sign-up again, will they receive an email in the welcome flow again? And if not, is there a way to notify them. Thank you so much for all the help in advance! Here is my welcome flow trigger  

I found this article:https://help.klaviyo.com/hc/en-us/articles/4408802648731This syntax is super bizarre, but setting that aside, it which indicates a way to not only use nested variables, but to then have multiple fallbacks it seems.Assume I have a 2 user profile properties, one is nested and other is not:"Custom Domains": { "Enabled": true, "Url": "foo.com"},"Shop Url": "bar.com"However, i’m having problem with these personalization templating:{{ person|lookup:"Custom Domain"|lookup:"Enabled"|default:"not found"}}{{ person|lookup:"Custom Domain"|lookup:"Url"|default:"not found" }}{{ person|lookup:"Custom Domain"|lookup:"Url"|person|lookup:"Shop Url"|default:"not found" }}Am I interpreting the docs wrong and we cannot use nested properties?  It’s a total pain to not have the UI expose nested props correctly.

Hi Guys, I have a border around my whole email -But I also have a Table Block with borders to create a nice looking product grid -Because “Border Right” is enabled, this is creating a duplicate border on the right side of the email -As you can see there is a duplicate border.Is there anyway around this without using a Custom HTML template?ThanksDavid