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Hello Klaviyo Fam!  I am about to edit and check one of our flows, but I always experience and see this "Network Error". I have already restarted my laptop and logged in, but I am still encountering the same problem. I have tried to check other flows on the same account, but I did not encounter this problem. What should I do? Has anyone else experienced this? Please refer to the picture below. Thank you.  

Hi, I am looking at generating a report to see how long a customer takes to make a buying decision. I wanted to know if this was possible.  in order words measuring the time from when a customer first visits our website to when they place an order. This would be typically measured in days.  

Hello,I set up a form to subscribe users to a list. I use the API for that. It works when i only add the email to the payload, using the https://a.klaviyo.com/api/v2/list/LIST_ID/subscribe?api_key=API_KEY endpoint.I closely follow the docs, using Guzzle (PHP)But when i try to add a first name to the profile, it doesn”t seem to work.Using the list → subscribe endpoint, i don’t know if it’s possible, and if it is, the expected body request (the one working with the email looks like this : 'body' => '{"profiles":[{"email":"' . $email . '"}]}' Using the identify endpoint (POST), the request returns 1, but no firstname is added to the profile 'data' => '{"token":"MYPUBLICKEY","properties": {"$email": "THEEMAIL", "$first_name":"THEFIRSTNAME"}}' Using the list → members endpoint, i get a 400 Bad Request as soon as i deviate from the base body request with email AND phone number 'body' => '{"profiles":[{"email":"THEEMAIL"},{"first_name":"THEFIRSTNAME"}]}' Can you please help me with

I am trying to configure a flow that will trigger when a profile is added to the “To Delete” list. There are multiple profiles that “would qualify to enter this flow”, yet no webhooks payloads are being sent out, and the external_id field is not being updated to the placeholder value I have for testing purposes. Can someone advise me on how to fix this/what I have set up wrong?  

Does anyone have any advice on how to get Flow’s to pull through to GA4?  Our campaigns are pulling through no problem.  I have the UTM tracking set up as per the image.  Medium is email for both so why is the flow info not pulling through?  In general the email stats look lower than normal too - is this due to a different attribution model perhaps in GA4?  I’m at a loss!   

Hi Team,We are currently experiencing an issue where we are getting an error of "content deadline exceeded" for the following HTTP client request: GET <https://a.klaviyo.com/api/profiles>.The full error message is: client do: Get "<https://a.klaviyo.com/api/profiles>": context deadline exceeded.Could you please assist us with this issue?Thank you.

I am auditing this particular account and for their post-purchase flow the trigger is “fulfilled order” not “placed order”.Placed order is the right trigger for a post-purchase flow right?Because placed order is when a person places an order and “fulfilled order” is when a person receives an order.For context, the first email we are sending to the customers is “Thank you for your purchase”.So, ideally “placed order” should be the trigger for this email, right?Appreciate your help : )

Hi Guys,We have a setup with only a few email subscribers, but a whole lot of active profiles within our klaviyo / Shopify setup.recent dialog with a friend, got me thoinking about our billing setup.As we all know, the amount of active profiles affect the totalt amount of people you are allowed to send campaign mails to at once. But how does it affect the flows?We are on a billing plan with only the amount of active profiles, that is within our newsletter list.We do tho have 100.000 active profiles backend, that have been collected from shopify, before we got klaviyo.Simple question:Are 1/10 of our customers not entering our flows?

As you can see I can't access few of the buttons on the right side of the website through mobile. I tried to swipe but it won't move. It's only happens when I'm in the settings page. In homepage you can easily swipe to the right and see everything. 

Looking to set up a post-purchase flow for our orders. Our website is hosted on Magento. How can I pair exactly which brand website with the flow, and we have got a few separate brand front ends that we are wanting to ensure the post purchase flow continues that same brand? Sorry hope that makes sense.  

Greetings,I trust this message finds you all in good health.Having engaged with Klaviyo for over a year now, I am relatively new to this forum. I would like to extend my gratitude in advance for the warm welcome.I am seeking assistance regarding email marketing integration with Shopify. On my website, I have established a section where visitors can register their email addresses to receive product updates and exclusive offers. These emails are seamlessly added to my newsletter list.However, a distinct scenario arises when visitors create user accounts on the website without explicitly signing up for newsletters; their purpose is to access the site's features. Unfortunately, the automated welcome series and promotional emails do not trigger for these individuals since they are not included in the newsletter list. Consequently, I am compelled to manually enroll these individuals into the list, causing delays in delivering welcome series or discount communications.I am eager to know wheth

I’m trying to set up a SMS subscription keyword that will trigger a different welcome message than my normal one -- essentially having customers text in a keyword that will 1) add them as subscribers, 2) send them a custom message with a coupon code and a link to the product they’re texting about.I can’t set up a flow that’s triggered by becoming a new subscriber + filter for the keyword in their message, since those are two different metrics (became subscriber + sending SMS), and filtering for the keyword in their message doesn’t seem to work in the tests I’ve done. If I make an automated keyword in Settings, I can’t add a link to the special product. So far, it looks like the best I can do is to make a new subscriber/welcome flow that’s only live for a short period of time, which is a huge hassle. Our texting number is verified and has been used previously, so that’s not the issue.  Has anyone else had this issue and figured out a way around it? 

Hi there--a few times now a campaign I’ve sent has shown up as two separate campaigns in GA with slightly different names (e.g. “black+tort+bis+— miklos+&+porgy” and “black tort bis — miklos & porgy”. These aren’t AB tests so I have no idea why this is happening. Not a huge deal but makes reporting a little more tedious. Any ideas? Thanks!! 

how to resolve "This account is inactive " problem on klaviyo

Hi all! Would love to know if it possible to create a slideshow meaning 2 changing images in one position? And if yes how? Thank you!

Hi,Is it possible to have multiple 2FA devices to the same account? Also, I was able to generate recovery codes, but could only do that once. How do I get more of these once I set 2FA up? Preferred 2FA is via authenticator. Appreciated.

Is there is a way to add Conditional or Logic on Custom HTML emailers ? or maybe to do both HTML and drag and drop ?I am facing an issue as I have pre-defined HTML email template but i don't want to show certain products to certain to some people is there is way I can add logic in HTML code itself?

Hello! I am not even sure if this is possible, but I am looking for a way to make a segment for people who have ordered at least 2 times but less than 5, with one of those orders being at least $1k. Is that even possible? I see that the Ordered Product Value is an aggregate value, which would explain why the parameters I am putting in aren’t working. Is there a way to make sure at least one of the orders was over 1k? Thanks so much! 

How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo 

Hello everyone! I would like to know if we have some way to see the quantity of all e-mails sent in one day, This question appears because in this Monday i saw that a lot of users didn't received our e-mails.I search on here and no one has talked about it. I think that this is a simple question, so… How can i see all the e-mails sent in a day? Or live view of this?

Hi,I want to set-up a flow to reward people that have added extra information in the preference page.First step is that I created an email with a button tot the preference page. So far so good.Second step should be a flow based on a trigger (with filter) to send out a personalised email with vouchercode. The flow trigger is a list (subscribers) and the flow filter is “what someone has done, updated email preference at least once since starting this flow”.But the flow wont start. What do i do wrong?Txs

Hello everyone,I'm currently using multiple accounts under the same email address because my team manages several e-commerce stores. However, since it's not possible to set up more than one dedicated sending domain, I'm wondering if I can use the same sending domain for all the other accounts and just change the "from" address.For example, if I set up the dedicated sending domain info@send.myshop.com, I can use it for all the other shops we have. This address will be used to send newsletters for each shop, but I want to display the email address that belongs to a specific online shop.My question is: can I just change the "from" address to the email that belongs to that specific online shop?Does it affect the main address of this specific shop?

Hello,I would like to know if the following would be possible to do (with an integration?)I use a 3rd party form (release it) to get COD (cash on delivery) orders in my online shop. This means a customer fill in a form to purchased the order (not the usual checkout). This fact makes all the ‘abandoned cart/add to cart’ flows useless to me, because they don’t trigger, as the event is different and needs customization :(My question is will Klaviyo support be able to help me to integrate this specific flow somehow?I need to set up an ‘abandoned cart’ flow where the trigger event is to partially fill in the customer’s data (like email) in the form.If this is possible I will then get a plan, but I need to know first.Thanks for your help.

Hi, We have a pop-up sign up form and I’d like track the form details and confirmation page by establishing gtm and sending to ga4.  I’ve tried many ways however it’s not fired at all.. I’ve used Element Visibility in trigger. I am sharing the screenshots below. I’ve taken the thank you text “teşekkür ederiz” in Turkish and then the blocks in the box. None of them did work. I’ve copied the selector. I’ve even tried selecting the confirmation image since it’s changing when you submit to Subscribe button. Subscribe button doesn’t work either. And in gtm form submit doesn’t show up.. I am sharing our Turkish website link for you convenience since there is a redirection for outside of Turkey. https://kismetbymilka.com.tr/?no_rule=true Looking forward to hearing from you. Best,  

I would like customers to directly get the emails from my flows from cart abandonment/ checkout abandonment. Is it possible for them to get these emails directly instead of an email asking them to confirm there subscribtion. Is there a box/ consent form I can add to my sign up forms so they get the marketing I would like them to?Any help is appreciatedBeauty Factory