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22 Topics

O
OawBizNew Member
asked in Integrations and Reviews

Integrating Klaviyo With Etsy

I’ve had a look at the custom integration for Klaviyo, but I can’t understand how to pull customer emails into Klaviyo from the backend of Etsy. I can see that Aweber has this feature, but I don’t want to go with them! Plus we also have a shopify store that will be feeding into Klaviyo. Does anyone have any experience with integrating Klaviyo with Etsy, or have any advice? 

4
T
Contributor I
1 year ago
O
Active Contributor I
orilehaviActive Contributor I
asked in Campaigns and Flows

Can you create a trigger flow for multiple purchase at a POS location?

In order to create a specific flows for each POS location (using Shopify POS), the way I do it now is to tag each customer when he buys in a certain location and each location has a segment that way. So once the customer joins the segment, he enters a flow. so this way works only for the first purchase in a specific POS location.Any thoughts about how to trigger flows according to second or third purchase at a POS location? Or how to create a segment for preferred POS location, and not by asking the customer for profile preference. (for example, the store where she bought the most, or spent the most)  thanks! 

17
alex.hong
1 year ago
C
Contributor I
concretelabContributor I
asked in Sign-up Forms

Problem with Signup Form on Shopify

Hi all,I’ve changed my Shopify theme this morning and everything has gone fine (I think!) apart from the Klaviyo Sign Up form for our Newsletter.It has an image which does not show up - its just blank.Its supposed to look like this;I’ve temporarily fixed the problem by running an A/B Test with the 2nd signup form being purely text-based and being 100% weighted. But its not exactly beautiful so I’d like to get the image problem resolved. Any help would be very much appreciated. 

3
David To
Klaviyo Employee
2 years ago
T
Contributor I
TrisGContributor I
asked in Sign-up Forms

Typeform Quiz Result -> Email Double Opt-In for Results Page - How to do it?

Hi, we’re currently building a quiz funnel with Typeform with 5 different results.The result will be delivered once they signed up to our email list via double opt-in. And since there are 5 different results, they’re divided into 5 unique segments with individual emails.Questions:Is there a way to either use the “Email Confirmation” or “Opt-In Confirmed” step of the double opt-in process where we can display 5 different buttons, one for each possible result, that the reader then click on to confirm their subscription AND update their profile properties with their specific result so we can segment them?So the funnel would be:Quiz → Please enter your email to get your results → Confirm your subscription with 5 different buttons, if possible → thank you for your subscription - please click on your specific result type to get your result (if this doesn’t work with the email confirmation).I’d use individual links to tag subscribers as outlined here to update their profile https://help.klavi

3
Dov
2 years ago
X
Contributor I
xdrafiContributor I
asked in Accounts and Settings

Why my new klaviyo account is disabled?

I have created a Klaviyo account yesterday and bought a $150 plan. Then integrated with my woo commerce and uploaded my list. Now before sending the first email suddenly my account was saying under review and now saying account is disabled. What should I do now?  

3
David To
Klaviyo Employee
2 years ago
F
Contributor II
Funky2021Contributor II
asked in Lists, Segments, and Profiles

After Supressing Profiles - What to do?

HiFollwed the help in Klaviyo to create an unengaged segment. I then moved these profiles to Supressed profiles.After doing this I noticed around 500 profiles out of the 10,000 are still in the unengaged segment. I repeated the supress action but they are still there. Why would this be and what do I do about it please?Thanks

2
F
Contributor II
2 years ago
R
Contributor I
RoyaltrinketsUSAContributor I
asked in Campaigns and Flows

I am getting a lot of ADD TO CARTS but Flow is not sending to abandoned ones.

I need some help, maybe my flow is wrong? I use Shopify and connect Klaviyo. I sent up a few flows and they all are working, but the abandoned cart flow does not send any. Any way around this?

1
marissanunez
2 years ago
L
Contributor I
louhibbertContributor I
asked in Sign-up Forms

SMS sign up form not working

I have set up my SMS popup form and it is running. This isnt working though as no profiles are coming through or onto the lists. I have tried signing up myself and it still doesn’t come through.  Why isn’t it working?

1
marissanunez
2 years ago
D
Contributor I
dre.w.Contributor I
asked in Lists, Segments, and Profiles

Can you trigger welcome series to new website subscribers?

Hello :-)I have a subscription website and wanting to know if I can connect klaviyo to my website? As newpeople subscribe to my website, could that action trigger a welcome series through Klaviyo?

1
marissanunez
2 years ago
D
Contributor I
dslaContributor I
asked in Lists, Segments, and Profiles

Segment condition pulling wrong customers

I’m trying to create a segment for the Garden collection on my store. When I create the segment, it incorrectly classifies people that purchased a non-garden product and no one that purchased a garden product. Yes, I double checked the tags and collections on my store.

1
marissanunez
2 years ago
D
Contributor I
DanielStangaciuContributor I
asked in Integrations and Reviews

Linking a Fulfilled Order back to the Placed Order event via API

In the '$event' property, we are appending the time stamp along with the event name as well.In the '$event_id', we are setting the value Sales Order number.We can see the Klaviyo Developer Documents is updated, but in the old document, it was stated that the combination  'event_id' and 'event' should be unique.My question was pertaining to how to track an Item Fulfillment against a Sales Order.The Item Fulfillment can contain partial items or the entire items of the Sales Order.In NetSuite, Sales Order and the related transactions such as Item Fulfillment and Invoice are different records.For Kalviyo, we could see that we can send different events such as Fulfilled Order, Cancelled Order ( after Placed Order and Ordered Product events).Is there a way in Klaviyo to link such events to the same Sales Order (since NetSuite uses different records to track the transactions such as Fulfilment and hence they will have different transaction Id but always will be linked to a parent transaction-

1
marissanunez
2 years ago
J
Contributor I
JjhayiContributor I
asked in Lists, Segments, and Profiles

Best approach for cleaning list?

Hi There!I want to clean my list, but I don’t know which one is the best approach.First, I have created a segment of the people that didn’t open any of my e-mails in the last 6 months, in which I put the tag “limbo”.Then, I created another segment with the same structure, but now within the last 45 days (with the same tag). For this segment, I created a flow to send two emails. If the person doesn’t open, I want to put a “Limbo” tag on her. If she opens any of them, I want her to remain active.I don’t want to “suppress” these profiles, because I want to try some re-engagement in the future.So, what is the best way to segment these “inactive” profiles?Should I just exclude the “people that didn’t open any email in the last 45 days” from my campaigns? If she opens any one of the two emails, Will she be removed from that list?Should I create a flow and if she doesn't open anything, I create a “property” Limbo? This will be a problem if the same person goes in this flow 2 times? (Like, cre

1
marissanunez
2 years ago
D
Contributor I
DrewsephContributor I
asked in Campaigns and Flows

Creating a Product Review

Hey Everyone, I’m trying to create a Product Review flow where after 14 days of their purchase, with filters for only specific products, they’ll get an email with the Product Name/URL they they purchased to leave a review for it.However, I can’t seem to figure out what properties I need inside the email.. for this to work.

1
marissanunez
3 years ago
S
Contributor I
SunrYz LightingContributor I
asked in Campaigns and Flows

Klaviyo Popup not working

My created Klayvio popup for exit intent does not seem to be working.  I have it set to appear to all visitors without a delay to test, cleared the cache.  It may be incompatible with another app that I’m using.  Any ideas?  Thanks.

1
marissanunez
3 years ago
S
Contributor I
studiomisfitsContributor I
asked in Integrations and Reviews

Anyone else having major problems with Data being sent from Typeform?

We have a Typeform connected to Klaviyo.When users enter a date response in Typeform, for example “What date do you want to schedule your appointment: 07/29/2021”The data that shows up in the Klaviyo customer profile’s custom property comes up as a day before: 07/28/2021This creates a major issue when trying to create an automated Klaviyo email or sms that is supposed to remind customers about their appointments.Does anyone hav a solution for this?

3
Dov
3 years ago
P
PetStephNew Member
asked in Campaigns and Flows

Abandoned Cart - Flow not accurate

Hi, I have been using the Abandoned Cart flow feature from Klaviyo and came accross a strange behaviour:Situation: A customer has been able to convert a cart from Checkout Started to Placed Order. Issue: Despite the customer has fully placed the order, it seems the customer has been “tagged” or flagged with a checkout started which placed my customer into the “Abandoned Cart” flow.  Questions:1/ What is the flow to be changed to be sure that if the customer has fully completed/placed the order then the customer shouldn't be flagged/seen into the “Abandoned Cart” flow.2/ When checking the “Customer Thank you” flow where it flags customer who has fully placed order, this customer is not in this flow (which is wrong as the customer has completed her cart and placed the order), Does something need to be change here too? (as i want the process to be accurate and flag/process the customers to the right flow). Many thanks and kind regards

4
P
3 years ago
B
Contributor I
Brian GleasonContributor I
asked in Integrations and Reviews

Why is my Magento integration not syncing?

Earlier today we had a change on our team, and the person that was the “owner” of our Klaviyo account is no longer with our company. We had them removed from the account, but now we’re having issues with our Magento integration not synching. Could this be an issue with the credentials changing? Any insight would be appreciated. I did a chat with support and they couldn’t help, but did set up for tech support to email me. It’s getting close to the end of the week here, so would really like to get this resolved before the weekend.  Thanks!

2
B
Contributor I
3 years ago
J
Contributor I
johnphysioContributor I
asked in Email Templates and Coupons

How can I set-up a Do Not Reply email?

Hi Guys, How to set-up DO NOT REPLY email in Klaviyo. Is there a way?Thanks 

2
marissanunez
3 years ago
J
Contributor I
jorgehostaletContributor I
asked in Campaigns and Flows

What does "ordered product where tags contains on-demand" mean in a conditional split?

Hi,I have created a Flow " Customer Thank You - New vs Returning. I inserted a conditional split that says" Has ordered product where tags contains "on-demand" once over all time.It means that he purchased a product that is currently holding this tag or that he has purchased a product that had/has this tag "on-demand"?

1
marissanunez
3 years ago
J
JoisNew Member
asked in Campaigns and Flows

How To Share Flows with A Friend

I am trying to share few of flows with a friend. I don’t want to go through the whole process of adding him as a user to my account. Is there any way to do this? I just want to know if there's a way for someone to flow content without adding them as a user to the account.

2
marissanunez
3 years ago
E
Edo1908New Member
asked in Accounts and Settings

My account is disabled for manual review

Hi, my account has been disabled 27th March, today is 31st. I have received an e-mail from Klaviyo that said that they had to do a manual review of my shopify web site and they asked me the password to log in. I believe I had the password enabled in the store, but now I have removed it. They didn’t say anything more, please help me. My account is still disabled.

2
marissanunez
3 years ago
L
LDC MédiaNew Member
asked in Lists, Segments, and Profiles

List of all email

Hello,I want to create a list with all the email in the “profiles” page. I do not find a export button on the profiles, so I do not know how to do this.Please advise.Thank you in advance !

1
marissanunez
3 years ago

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