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Unanswered questions

35 Topics
K
Contributor I
katie_hullContributor I
asked in Campaigns and Flows
Using email frequency/preferences in campaigns

Hi all,I have set up a preference centre, and have started collecting email frequency preferences (always, weekly and monthly) This mainly relates to our newsletter, which we send weekly. However, I need to obviously exclude anyone that has picked ‘monthly’. My only idea on how to do this is to manually exclude this segment when sending a campaign, but is there an easier way? Thanks!Katie

10
K
Contributor I
3 hours ago
Jessica eCommerce Badassery
Partner
Jessica eCommerce BadasseryPartner
asked in Lists, Segments, and Profiles
Profile Property Update Through Zapier - Creating New Property Instead of Adding Existing

I’m trying to update a profile property in Klaviyo using Zapier. In this use case, their birthdate. I already have a birthday property in my account, but when I add it through the zap, it creates a new version of that property even though the name is the same, case sensitive. It is properly adding it as a date property, so it’s not as if it thinks it should be a text field.I haven’t used zapier to update a profile in awhile, but I don’t remember ever having this issue

20
Jessica eCommerce Badassery
Partner
3 hours ago
W
Contributor I
WillowContributor I
asked in Campaigns and Flows
A bug in Klaviyo

I just received an abandoned cart email for a product that is sold out on my website.I checked and yesterday a customer also received an abandoned cart email for a sold out product. He marked the email as spam understandably.If a product is sold out on my shopify site its impossible to add it to the cart.  Therefore Klaviyo is sending Abandoned cart emails to customers who are simply browsing. How do I contact Klaviyo to fix this?

143
emma.owens
Community Manager
5 hours ago
B
Active Contributor I
B BActive Contributor I
asked in Campaigns and Flows
Removing profile property in a flow

Good afternoon, I set up our abandoned cart flow so that when a profile enters a flow, it is assigned a profile property of “In flow” as “abandoned cart”. This enables me to create a segment of profiles with this property so I can exclude them from campaigns or other flows I don’t want them getting while in the abandoned cart flow. When the profile exits the flow, this property is supposed to be deleted. The issue I’m having is this: if someone started checkout or placed an order, they never have the profile property removed because they then fail the flow filters.Any suggestions? Thanks!BB

92
emma.owens
Community Manager
9 hours ago
A
Contributor I
allisonANJAContributor I
asked in Sign-up Forms
Is there a dedicated "affiliate program" sign up form template and/or process existing on KLAVIYO ?

Hi guys, I would like to create form enabling a “affiliate” program :1/ new visitors on the website are inviting to subscribe and will receive a 10% discount code by email once they subscribe. 2/ in this email, newly subscribed users will a/ be able to visualize their 10% discount code and b/ are offered the possibility to unlock an immediat second discount code of 15% IF they enter three emails to reach out for us, via a embeded sign up form on our website. So far, I have succeeded in creating a sign up form on KLAVIYO, and added 3 “text input fields” linked to 3 distinctive “custom properties” for each subscriber. My issue : I cant find a way for KLAVIYO to extract this 3 new custom properties (being EMAIL RECO 1, EMAIL RECO 2, EMAIL RECO 3) automatically to fill out a dedicated list of emails to reach out with an automatic flow.In the desired automatic flow, the suggested emails would be reached out with 1/ the info that someone recommended them as our future new subscriber, 2/ the

70
A
Contributor I
10 hours ago
J
Contributor I
JacquelineKContributor I
asked in Accounts and Settings
HOW TO CANCEL SMS PLAN

Does anyone know how to cancel the SMS plan.  I followed all the directions but the directions do not match the reality I can’t get in touch with anyone at Klaviyo.  This is extremely frustration. 

72
emma.owens
Community Manager
10 hours ago
K
Contributor I
kkonttiContributor I
asked in Developer Group
Api and campaign links - How to use ?

Hello, I’am a new in this API, but I can get all working fine in this as JSON responce, but I would like to use this link to show this campaing in my website. Only problem is that this link is not working due no authorize.  How to get this visual ?},    "links": {        "self": "https://a.klaviyo.com/api/campaigns/xxxxxxxxxxxxxxxx"    }

60
K
Contributor I
10 hours ago
H
Contributor I
HordurContributor I
asked in Sign-up Forms
Displaying sign up form on a non-integrated website

Hi guysWe run 3 Klaviyo accounts for 3 different regions and they all have an integration with their corresponding Shopify website. To clarify, we have 3 Shopify websites in Shopify Plus catering to 3 different regions.My dilemma is this, I want to create 3 signup forms for the 3 Klaviyo accounts, having travelers in one region register to their home region. If I create a sign up form on our USA Klaviyo account, the form will not display on our non-USA website, I assume that has to do with the USA account being integrated with our USA Shopify website.If I set the sign up form on a landing page with in our USA website, the Geo location will try to force them to the local website they are visiting from, not optimal UX at all.Is there any way to embed the two forms on a Shopify website the accounts are not integrated with?Thanks in advance and all the best!

134
H
Contributor I
12 hours ago
D
Active Contributor II
DevphoenixActive Contributor II
asked in Developer Group
Improve your GET PROFILE API

Hi Team,I hope you're doing well.Could you please consider improving the GET Profile API? Currently, it does not provide the total number of profiles, which is a critical piece of information for many business use cases. Most CRM platforms include this feature, making it easier to retrieve the total count of items without additional computation.At the moment, the endpoint https://a.klaviyo.com/api/profiles only provides pagination links, which isn't the most efficient solution for retrieving the total profile count.Could you prioritize adding this enhancement? It is required for implementing business logic across various areas effectively.Thank you for your attention to this matter!

457
D
Active Contributor II
15 hours ago
R
Contributor I
rak-mktgContributor I
asked in Campaigns and Flows
Show/Hide logic based on Shopify Segments

Hi all,We created 5 Shopify Segments based on certain behaviors and purchase history (or lack of). Now I’d like to use Show/Hide logic in campaigns to display content that is different for each different Shopify segment.  If anyone has done this or has advice on how-to please lmk. ty!!

143
R
Contributor I
1 day ago
A
Contributor I
AW1Contributor I
asked in Developer Group
Bulk create event - time field, keeping profile data up to date.

Hi community,Background:I’m reaching the rate limit on profiles and events due to high activity. Currently, I use the synchronous single request, but the activity is higher than the allowed rate limit (forcing us to move to bulk api). I must point out that on initial sync, I’m already using bulk, but the ongoing activity hit the rate limit, so the solution is to stop sending single requests and use bulk requests (enqueue the requests and send them together in the bulk request). Question:Now, how can we keep the order of the requests?  We don’t want the newest request to be processed before an older one, otherwise, the final data on the profile will not be accurate (it will have old data).Furthermore, I see in the Bulk Import Profiles API regarding “Ordering and duplicates” that Processing order is not guaranteed. In the profiles update use case, it’s simpler because we can avoid sending duplicates (send only the oldest). But in the events, we need to send all (even duplications, if, fo

181
MANSIR2094
Problem Solver IV
1 day ago
L
Contributor I
LouieuContributor I
asked in Integrations and Reviews
acumatica ERP integration

Hi, I need help integrating my ERP, Acumatica. Are there any specific Klaviyo experts or partners I can be referred to. Thanks,Louie

51
Mich expert
Problem Solver III
1 day ago
Y
Contributor II
YoussContributor II
asked in Integrations and Reviews
Klaviyo profile creation in make.com

Hello,I am encoutering an issue with make.com and Klaviyo and your help will be much appreciated I want to get an event on google calendar and get its attendees, then send the attendees to a list on klaviyo.The issue that I am encountering is thatThe reason I made the APi call is that only one profile is added to the list instaed of the 47 listed. Can it be related to some modules missing or json ?Also Can I create profile using ?posthttps://a.klaviyo.com/api/profile-import 

51
Mich expert
Problem Solver III
1 day ago
Y
Contributor II
YoussContributor II
asked in Developer Group
[409] A profile already exists with one of these identifiers.

Hello, I hope you are doing well. Guys I need your help please with this:I am encountering this message when I want to add or create a profile I have this message: [409] A profile already exists with one of these identifiers.Knowing that the list is empty:  I wnat to know if this could be solves or the module is deprecated also how can I use the API call please.I know how to fill  headers but data part is new to me. Thanks a lot guys appreciate your help

476
Mich expert
Problem Solver III
1 day ago
J
Contributor I
JensContributor I
asked in Lists, Segments, and Profiles
Restricting Profile Creation in Klaviyo to Newsletter Subscribers Only

Hi everyone,I’m experiencing an issue with automatic profile creation in Klaviyo and hope someone here can help or provide some guidance.Current Situation:In my Shopify store, a profile is automatically created in Klaviyo for every user who starts the checkout process. This happens regardless of whether the customer has given their consent for marketing tracking or actively subscribed to the newsletter.Problem:This automatic profile creation leads to a large number of profiles in Klaviyo that are not actual newsletter subscribers. This not only affects data quality but also raises concerns about data privacy compliance (e.g., under GDPR), as personal data is processed without explicit consent.Questions:How can I ensure that Klaviyo only creates profiles for users who actively subscribe to the newsletter via a Klaviyo form or the internal Shopify form? Are there settings in Klaviyo or Shopify to prevent the automatic transfer of checkout data? Is it possible to control this behavior via

303
J
Contributor I
1 day ago
L
Contributor I
LucyG2025Contributor I
asked in Analytics and Deliverability
Issues with skipping large number of recipients and Klaviyo not responding

Has anyone had any issues with Klaviyo skipping large volumes of users in campaigns? My segments don’t contain users who are suppressed, and we’ve been emailing them via Klaviyo for 5+ months with no issues, but for a week, email campaigns are skipping more than 70% of our client database which means we can’t contact them. I have submitted a ticket to Klaviyo last Thursday and they respond every other day, suggesting ways that the problem is self-inflicted, even after we’ve proven that it’s confined to the Klaviyo platform and we sent the same email via our free MailChimp account with no problems. This is really worrying as we’ve got a backlog of important email campaigns that we can’t send due to this issue and Klaviyo don’t seem to be interested in looking into this as a matter of urgency. Has anyone got any suggestions?

231
Timmy Solomon
Problem Solver II
1 day ago
L
Contributor I
lleontiyContributor I
asked in Email Templates and Coupons
Hyperlinks in images - best practice

Hi guys, We have some decorative images in our emails, such as general lifestyle images, which are not intended to be clickable. And I would like to avoid hyperlinking these images to some generic URLs, as adding more links to emails is generally not recommended, if not mistaken.Currently, we use the following hyperlink format: {{ emptyURL|add:"#" }}. This  adds a "#" slug to the images, making them non-clickable. The goal of this approach was to prevent the display of a download button when hovering over an image in Gmail desktop, as images without any URL will show a download button on hover.However, I believe this practice may have several drawbacks. It could lead to issues with spam filters, create confusion for screen reader users regarding accessibility, and potentially affect click tracking. Do you agree? What you guys think and what do you do for such images? Thanks!

132
Timmy Solomon
Problem Solver II
1 day ago
A
Contributor I
Alicia_TContributor I
asked in Analytics and Deliverability
Export List of Order IDs

I need help figuring out how to export a list of order IDs, attributed revenue, and the campaign name tied to that order. I can currently find some of this info three ways, but each of these methods either don’t provide all the data fields I’m looking for, yield incomplete data, or are challenging to extract.In a perfect scenario, I’d be able to download a CSV file that at least gives me the order ID and the revenue value, but adding the campaign name/ID too would be so, so great.Current methods with limitations:Metrics > Purchase — Set my date range, then assign the filter value as “BY” OrderID, and the measurement set to “Value.” However, whenever I export the CSV file, no matter which timeframe I set in the date range, I can only view 25 orders at a time. Also can’t view the campaign info. Create a single metric deep dive report with purchase value as the metric and OrderID as the group. This would be perfect, except it’s missing the campaign name. I tried setting it up with a ne

132
Timmy Solomon
Problem Solver II
1 day ago
C
Contributor II
Captain AmericaContributor II
asked in Lists, Segments, and Profiles
Can we get Profile Create or Update Webhooks without CDP Access ?

Hello Klaviyo Community,I am currently using OAuth access with Klaviyo and have successfully set up webhooks for various events. However, I am looking to set up webhooks specifically for profile creation and profile updates.I understand that Klaviyo offers both system webhooks and flow webhooks, but I have read that in order to access profile-related webhooks, Customer Data Platform (CDP) access may be required.Can anyone confirm if it is possible to receive profile create/update webhooks without CDP access? Or do I need to have CDP enabled to access these specific profile webhooks?I am primarily using OAuth authentication, and I am able to retrieve other event webhooks, but im not able retrieve profile creation and profile updates webhooks .I would appreciate any guidance or clarification on how to set this up for profile-related events.Thank you in advance for your help!

72
A
Problem Solver I
1 day ago
M
Contributor I
martha098Contributor I
asked in Campaigns and Flows
Sunset Flow for Never Enganged

I want to create a new segment ‘Unengaged Subscribers: Never-Opened’ with the filter that someone is subscribed but has never opened an email. My question is would someone who has just subscribed and not yet opened their first email yet be entered into my new segment?

112
Timmy Solomon
Problem Solver II
1 day ago
L
Contributor I
Little GiftiesContributor I
asked in Accounts and Settings
Account Suspended

My account has been suspended due to failed payment which is odd because I actually had a valid card attached to it the entire time. However I have updated details again, and was wondering how long it might take to get it reinstated again?Thanks 

62
ArpitBanjara
Principal User I
1 day ago
J
Contributor I
JarnobroekkampContributor I
asked in Integrations and Reviews
How to Translate Reviews in Klaviyo to English?

Hi Klaviyo Community,We use Klaviyo Reviews for collecting customer feedback. Most of our reviews are submitted in Dutch or German, but we want to display them in English for our international customers.I’m wondering:Is there a way to manually edit reviews in Klaviyo to translate them into English? Does Klaviyo offer any built-in tools or integrations for translating reviews? Has anyone handled a similar issue, and if so, how did you manage translations while maintaining authenticity and transparency?I appreciate any guidance or suggestions!Thanks!

52
A
Problem Solver I
2 days ago
T
Contributor IV
trishap612Contributor IV
asked in Accounts and Settings
Downgrade plan

Hello I was advised how to downgrade my plan so I did that but now there are no active sign up forms for the pop up on my website. This was not supposed to go away. I’m in the process of moving to Flodesk but I wanted the forms to remain active on my site until I had a chance to do that so I can continue to capture new customers.  It looks like I’m on the free plan but it says Your Plans have been cancelled.  Is there someone that can help with this? I no longer have access to support now that I’m on the free plan. I dont want to pay $20 just to speak to someone via chat. 

122
emma.owens
Community Manager
2 days ago
Y
Contributor II
YoussContributor II
asked in Developer Group
API problem. Please help

Hey guys,I am encountering a problem when I try to make an API call to extract profils from a list. RuntimeError[404] The path /apihttps:/a.klaviyo.com/api/lists/Wn7ttE/profiles/ could not be foundI refered to this one to put the whole API in place in Make.com: https://developers.klaviyo.com/en/reference/get_profiles_for_listYour help is very much appreciated guysThanks in advance

407
P
Contributor I
2 days ago
J
Contributor I
jevawinContributor I
asked in Integrations and Reviews
Shopify Headless with Native Checkout

Hey community 👋Our company is working with a client who is building a headless version of their Shopify store. However they will use the native Shopify checkout.What I’m unsure about, given Shopify’s sandboxing of scripts, is if:A user lands on the site anonymously We send Klaviyo events for that anonymous user That use enters checkout (Shopify) That user becomes identifiedWill Klaviyo sync their anonymous events with their now-identified profile?Shopify checkout will be on exactly the same domain (e.g. www.site.com/products/a-product and www.site.com/checkout) so all cookies will be readable by Shopify checkout.

214
Byrne C
Community Manager
3 days ago
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