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The Community Commons

Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

637 Topics
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Interactive workshop] Evaluate your account health using Klaviyo’s overview dashboard (for APAC customers)

Whether you’re looking for the replay of today’s session or to catch up with some of our additional resources, you’ve come to the right place! You’ll find everything you need below.Do you know how your Klaviyo account is performing week-over-week or quarter-over-quarter? Would you know what to do with that information? The overview dashboard is a reporting tool that allows you to view your account’s most important data at a glance and compare performance over time. We’ll walk through how to make informed decisions about your marketing strategy using this valuable and insightful reporting tool. During this session, we discussed:How to use the overview dashboard How to compare your flow and campaign performance How to identify improvement areas How to notice trends Helpful resources:Overview dashboard workbook Getting started with analytics and overview dashboards (how to build the default overview dashboard view) Troubleshooting empty cards on analytics and overview dashboards Getting

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Vivian.Asonye
Community Manager
1 year ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings
Recap discussion: [Strategy session] Measure success with Klaviyo reporting (for entrepreneurs)

Hi everyone! Our entrepreneur session of “Measure success with Klaviyo reporting” will take place on Thursday, June 15th, at 10:00 a.m. EDT (Boston). We hope to see you there! You can register to join the live session using this registration page. After the session has ended, the recording will be available below:  In this session, we walk through how a fictional brand would utilize Klaviyo reporting to understand not only marketing performance, but also business trends. If you can use Klaviyo to build segments and flows, you can use the same elements to build reports, which allows you to quickly understand performance and identify opportunity. We will be adding additional materials referenced during the session, but here is a great starting point:Getting started with reporting  Understanding your benchmarks performance Understanding the Klaviyo home dashboard  Understanding Klaviyo message attribution Troubleshooting added to cart tracking Analyze key metrics to evaluate success (Aca

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Emily Shea
Klaviyo Employee
1 year ago
Mike Oren
Klaviyo Employee
Mike OrenKlaviyo Employee
published in Product Updates & Announcements
Win $100 with your best Klaviyo hacks!

Hey community members!  We love learning about the unique ways that you use Klaviyo to add value and help grow your businesses so we want to hear from you!Share the hack that has saved you time, money, or frustration and the best, most creative submission will win a $100 gift card and our top submissions in the greater Boston area will win an invitation to our Boston headquarters! Share your interesting hacks that you have discovered with Klaviyo. Submit your hacks here!  Submit your hack by the end of the day on June 30, 2023 and you could win a $100 gift card and an invitation to our Boston headquarters on July 25th at 10 AM to connect with our product managers, designers, and engineers.  We can’t wait to read your hacks!  ~Mikecontest terms and conditions 

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Mike Oren
Klaviyo Employee
1 year ago
jemmaoleary94
Klaviyo Employee
jemmaoleary94Klaviyo Employee
posted in Live training recordings
Recap discussion: [Interactive workshop] Evaluate your account health using Klaviyo’s overview dashboard (for large and mid-market businesses))

Whether you’re looking for the replay of today’s session or to catch up with some of our additional resources, you’ve come to the right place! You’ll find everything you need below.Do you know how your Klaviyo account is performing week-over-week or quarter-over-quarter? Would you know what to do with that information? The overview dashboard is a reporting tool that allows you to view your account’s most important data at a glance and compare performance over time. We’ll walk through how to make informed decisions about your marketing strategy using this valuable and insightful reporting tool.   During this session, we discussed:How to use the overview dashboard How to compare your flow and campaign performance How to identify improvement areas How to notice trends Helpful resources:Overview dashboard workbook Getting started with analytics and overview dashboards (how to build the default overview dashboard view) Troubleshooting empty cards on analytics and overview dashboards Gettin

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jemmaoleary94
Klaviyo Employee
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Product Updates & Announcements
May Product Update

Another month has come and gone! We’ve been hard at work bringing you new features that make it easier for you to take action based on your data. With new integrations and in-app assistance, our new May releases help you market to your customers more efficiently. Top features this monthA redesign of our profile pages so you can move faster  new updatesRedesigned overview report for flow and campaign analytics Learn more about this report in flows, and in campaigns. Buy with Prime integration Learn more about how it works. Introducing the accessibility assistant for signup formsVisit the Help Center. Other notable releases Speed up your workflow with the redesigned settings pageCheck out what key changes were made or visit the settings page of your account to explore this release.The flows deliverability tab is now available Learn more about where to access this report within flows.New commercetools integration Learn more. 

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stephen.trumble
Community Manager
1 year ago
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Strategy session] Measure success with Klaviyo reporting (for APAC businesses)

Greetings you all!Thanks for joining today’s training: [Strategy session] Measure success with Klaviyo reporting for large and mid-market businesses. In today’s session we walked through how a fictional brand would utilize Klaviyo reporting to understand not only marketing performance but also business trends. If you can use Klaviyo to build segments and flows, you can use the same elements to build reports, which allows you to quickly understand performance and identify opportunity. We will be adding additional materials referenced during the session, but here is a great starting point:Getting started with reporting  Understanding your benchmarks performance Understanding the Klaviyo home dashboard  Understanding Klaviyo message attribution Analyze key metrics to evaluate success (Academy playbook)June is all about reporting, so if you’re interested in taking a deeper dive into the Overview Dashboard and where you can improve your strategy, register for our [Interactive workshop] Eval

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Vivian.Asonye
Community Manager
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Show & Tell
May Community Allstars

At Klaviyo, we wholeheartedly embrace and foster a vibrant community, where members come together to share their valuable insights, uplift one another, and offer constructive feedback. We deeply appreciate the incredible contributions of our members. Let’s celebrate our outstanding contributors for the month of May. Get ready to meet our allstar members who have truly shone bright!🏆Introducing our exceptional contributor for this month, Don Gibbs ( @dgibbs  ). Don has truly made an impact with an impressive score of 180 points! Don has shared their expertise by initiating 8 new topics and providing valuable insights through 10 replies. Furthermore, their contributions have resonated with our community, garnering 5 appreciative likes. We applaud Don for their outstanding performance and dedication in making our community thrive with their invaluable contributions. Congrats, Don!🏆 Leaderboard:🥇@dgibbs  (180 points) 🥈@Stefan_TheFIbreCo.  (79 points)🥉@nambirajanks  (77 points)🥉@miran

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chloe.strange
Community Manager
1 year ago
ebusiness pros
Partner - Silver
ebusiness prosChampion & Partner
published in Show & Tell
How to launch your first flows in Klaviyo

So you have a new Klaviyo account, and you're ready to build your first flows. Where do you start? The most wonderful benefit of using flows is they automate your email marketing in response to an action, or lack of action, taken by your subscriber. First things first Although these emails are automated, that doesn’t mean you can treat this like a “set it and forget it” type of tool. You’ll need to refine your flows over time. This can look like: adjusting the content A/B testing subject lines switching out offers to find which ones have the best conversion rate. Each iteration will be a little stronger as you’ll learn new information about what your unique audience responds to most.  Designing a flow can feel daunting at first. There’s the logic of the automation to configure, deciding if/when to use a conditional split, and the content of the emails to write and design. If you go into this process expecting a perfect multi-email series, you might end up delaying the launch of your fi

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ebusiness pros
Partner - Silver
1 year ago
chanel.phelps
Klaviyo Employee
chanel.phelpsKlaviyo Employee
posted in Live training recordings
Recap discussion: [Interactive workshop] Evaluate your account health using Klaviyo’s overview dashboard (for small to medium sized businesses)

This thread supports the analytics workshop tailored to small to medium-sized businesses run on Monday, June 5, 2023. Use this as a collaborative space to post any of your additional questions or share your account insights by going through the exercise from the workshop.  During this session, we discussed:How to use the overview dashboard How to compare your flow and campaign performance How to identify improvement areas How to notice trends Helpful resources:Overview dashboard workbook Getting started with analytics and overview dashboards (how to build the default overview dashboard view) Troubleshooting empty cards on analytics and overview dashboards Getting started with flows How to see a heat map when using the same link Campaign performance benchmarks Sending strategy based on engagement How to increase click rate If you want to learn more, check out our live training schedule to see when the next Interactive workshop is scheduled.

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chanel.phelps
Klaviyo Employee
1 year ago
carluccigillian
Klaviyo Employee
carluccigillianKlaviyo Employee
posted in Live training recordings
Recap discussion: [Strategy session] Measure success with Klaviyo reporting (for large and mid-market businesses)

Hi there! Thanks for joining today’s training: [Strategy session] Measure success with Klaviyo reporting for large and mid-market businesses. Below is the recording for the training held on June 27, 2023.  In today’s session we walked through how a fictional brand would utilize Klaviyo reporting to understand not only marketing performance but also business trends. If you can use Klaviyo to build segments and flows, you can use the same elements to build reports, which allows you to quickly understand performance and identify opportunity. We will be adding additional materials referenced during the session, but here is a great starting point:Getting started with reporting  Understanding your benchmarks performance Understanding the Klaviyo home dashboard  Understanding Klaviyo message attribution Analyze key metrics to evaluate success (Academy playbook) Troubleshooting added to cart eventJune is all about reporting, so if you’re interested in taking a deeper dive into the Overview Das

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carluccigillian
Klaviyo Employee
1 year ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings
Recap discussion: [Strategy session] Design a custom segmentation strategy for your business (entrepreneurs)

This post contains resources related to our live training [Strategy session] Design a custom segmentation strategy for your business (entrepreneurs) which will take place on Tuesday, May 15th, at 10AM ET/3PM BST. You can register to attend this training live if you haven’t already done so!Session recording The recording of this session will be available here after it takes place. During this session, we:Review the importance of segmentation and the different ways you can use segments Explore different segmentation criteria based on common business goals Learn a framework to design the right segmentation strategy for your businessWorksheetMake a copy of the worksheet:Google doc version: https://klaviyogrowth.com/3VALTCV  Word version: https://klaviyogrowth.com/3LL44CiKey takeaways from the training Segmenting your customer base enables you to deliver better experiences for customers and achieve a higher marketing ROI. A good segmentation strategy takes into account your business goals a

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David To
Klaviyo Employee
1 year ago
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Interactive Workshop] Strengthen customer relationships with birthday flows in Klaviyo (for APAC businesses)

Thank you for attending today’s session, [Interactive workshop] Strengthen customer relationships with birthday flows in Klaviyo (for small to medium-sized businesses). We hope you feel better prepared to collect your customers' birthdays and build a birthday flow. If you were unable to attend or would like to rewatch the session, we’ve included a recording below. In this training, we did the following: Created a signup form collecting customer birthdays Built a birthday property-triggered flow Reviewed best practices for birthday flows Shared some creative birthday messages for inspiration Here are some additional resources to guide you through the process:Klaviyo Blog: Why send birthday emails to your subscribers  11 ways to use the dates your customers care about to drive revenueKlaviyo Help Center: How to build a birthday flow  How to create segments based on birthdays  How to create a date property-triggered flowKlaviyo Academy:Build your first Klaviyo flows Share your tips, trick

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David To
Klaviyo Employee
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Show & Tell
May Community Showcase: Apparel & Accessories

Hello Klaviyo community!Our May community Showcase comes to us from Billy Reid. This template uses two different CTAs. Sometimes using too many CTAs can cause confusion of what the main point of the email is, but this email utilizes more than one CTA well. By only advertising these two main CTAs with clear differences is a good tactic, rather than many different CTAs for similar products. -What templates does your brand use with multiple CTAs?-What is your strategy when using more than one CTA? What business goals do you go after?-What success have you seen from using multiple CTAs? Share your examples and ideas in the thread below!Join our Apparel & Accessories Group today!

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KatherineB
Partner - Platinum
1 year ago
jennifer.brisebois
Klaviyo Employee
jennifer.briseboisKlaviyo Employee
posted in Live training recordings
Recap discussion: Designing Emails that Convert

Whether you attended the live session or not, in this post you’ll find the session replay and all of the additional resources mentioned during the training. In this session, we cover: Debunking the myths of email design Elements of effective design Klaviyo design productivity hacks Examples of email designs that convert Click here for the email design checklist mentioned in the live session.Here is a list of articles and resources that will provide more tactical step-by-step guidance: Find walk-through videos on how to use our new template editor here!Guide to the email template editor Dark mode template design best practices reference Accessibility in emails and forms best practice reference How to create a base template Optimal email template width reference How to import a custom HTML template Understand mobile email optimization How to add and update your default brand styles in KlaviyoHave additional questions, thoughts, or ideas? Share them below in the comments!

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Emily Shea
Klaviyo Employee
1 year ago
Ashley I.
Partner - Platinum
Ashley I.Champion & Partner
published in Show & Tell
How to get started with WooCommerce

Hi Community! I’m Ashley, and today I’m sharing some of my favorite tips for WooCommerce stores looking to get started with Klaviyo.  WooCommerce is one of the most popular ecommerce platforms out there, and it enables merchants to  extend the functionality of their websites through plugins and custom coded solutions. Though the platform is open-source, most integrations can be completed with just a few clicks, making it approachable to users who may not have a technical background. Klaviyo offers a seamless one-click integration that allows brands to sync all historical and real-time data from their WooCommerce store into Klaviyo. In the second half of 2022, my team had the pleasure of engaging with a brand on WooCommerce who was looking to migrate their email marketing from MailChimp to Klaviyo. Prior to working with us, this apparel brand struggled to send campaigns on a recurring basis, their Welcome Series and Abandoned Cart flows were not performing well, and they felt that their

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Dalton_SmartSites
Partner - Platinum
1 year ago
julie.accardo
Klaviyo Employee
julie.accardoKlaviyo Employee
posted in Live training recordings
Recap discussion: [Account spotlight] Campaign strategies with Browne Trading Company

  Let’s keep the conversation going with Rachel, Shaelan, and Julie from our May 24, 2023, Account Spotlight featuring Browne Trading Company! This is a collaborative space to post any of your additional questions or share your own marketing wins, strategies, or lessons learned with other like-minded business owners and creators.  During this session, we discussed how the Browne Trading Company digital marketing team:sends targeted campaigns based on special interests, purchasing behavior, predictive analytics, and other foundational audiences. plans their email and SMS communication in two phases. They have a larger planning session at the beginning of the year (schedule out important holidays and seasonal events) and on a monthly basis (fill in communication gaps based on last minute inventory changes and other factors). incorporates social proof into their campaigns as well as important delivery instructions to help customers make informed ordering decisions. Helpful resources:[Help

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julie.accardo
Klaviyo Employee
1 year ago
kevin.twomey
Klaviyo Employee
kevin.twomeyKlaviyo Employee
published in Product Updates & Announcements
Redesigned Channel Status box!

Today we’re excited to share a better way to understand how someone subscribed to your email marketing, what is changing, and a hint at some of the exciting upcoming features that will take advantage of this new data.What is it?Every profile now has a few additional pieces of consent information–status, method, method detail, custom source, and if they’ve double opted in or not–that provide a more granular view into how someone subscribed or unsubscribed from your email marketing.Going forward, this information is automatically recorded by Klaviyo when someone (un)subscribes through a Klaviyo form, our subscribe pages and APIs, or supported integrations. This ensures that you always have an accurate and reliable record of consent that can be easily actioned on with some exciting upcoming features for segmentation, flows, and reporting.Is this all that different from how we track consent today?Not really!Klaviyo is a powerful tool that gives users the flexibility they need to deliver th

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kevin.twomey
Klaviyo Employee
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in Product Updates & Announcements
Champion of the month spotlight: Omar Lovert

Hi Community! Our Champions are an integral part of our Community. They make it the inclusive and educational platform it is through their constant commitment to helping their peers, sharing their thoughts and strategies as industry thought leaders, and creating inspirational content to help our users learn and grow together!  I’m excited to recognize a Klaviyo Champion who has shared his knowledge and provided troubleshooting with his fellow Community members compassionately and consistently for 2.5 years. No doubt you’ve seen this Champion contribute his strategies to threads all over the Community this month. I'm thrilled to share that our May Champion of the month is: @omar (Omar Lovert)! Omar is the CEO and owner of his agency, Polaris Growth, which he created 3.5 years ago. While he got his start in website building, he’s been in the email marketing world for 15 years. He was first introduced to Klaviyo in  2018 and has been a long-time user ever since, for which the Community gr

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Claudia Howard
Contributor I
1 year ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
published in Product Updates & Announcements
Understanding the new product feeds experienceNews

Understand how to use Klaviyo’s new and improved product feeds feature, which is rolling out to all customers between September 12 and September 22, 2022. Pricing and inventory filters are now available, and you can now configure the ordering of products based on a customer’s view history, abandoned cart history, and your newest products. It’s important to note that this release is backwards compatible. If you have existing feeds, they will continue to function exactly as before. If you open them in the new editor, your preexisting feed setup will be mapped to the new settings, and you will be able to edit it using the new settings. This post explains the following topics:  How to use product feeds and recommendations How to add a product block to an email template How to sync a custom catalog feed to Klaviyo (for developers) How to use custom catalog data in emails (for developers) Product feeds FAQ  1. How to use product feeds and recommendations You will learnLearn how to cr

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B
Contributor I
1 year ago
JustinHMueller
Klaviyo Employee
JustinHMuellerKlaviyo Employee
published in Product Updates & Announcements
Inactive SMS Programs - the risks of communicating with your SMS subscribers too little

When it comes to text message marketing, nearly every service provider and industry professional can agree that messaging your subscribers too frequently is a proven recipe for disaster. Consumers are not likely to stay subscribed to your program for long if your messages start delivering more annoyance than value to their lives. We explore this and other important ideas in the Klaviyo Help Center article Basics: SMS best practices… However, my goal for this post is to shed some light on the lesser discussed topic of messaging too infrequently! Below are some important things to keep in mind if you are wondering how long you can go without messaging your SMS subscribers: Collecting SMS SubscribersBEST PRACTICE: New SMS subscribers should receive an opt-in confirmation SMS immediately following their consent.  ▪ In the US, the CTIA’s Messaging Principles and Best Practices expects consumers to be “clearly informed” about their enrollment, the SMS program, and how to opt-out. We can assu

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JustinHMueller
Klaviyo Employee
1 year ago
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Strategy session] Design a custom segmentation strategy for your business (APAC)

This post contains resources related to our live training [Strategy session] Design a custom segmentation strategy for your business (for small and medium-sized businesses) which will take place on Tuesday, May 2nd, at 10AM ET/3PM BST. You can register to attend this training live if you haven’t already done so! Session recordingDuring this session, we:Review the importance of segmentation and the different ways you can use segments Explore different segmentation criteria based on common business goals Learn a framework to design the right segmentation strategy for your business WorksheetMake a copy of the worksheet:Google doc version: https://klaviyogrowth.com/3VALTCV  Word version: https://klaviyogrowth.com/3LL44Ci Key takeaways from the training Segmenting your customer base enables you to deliver better experiences for customers and achieve a higher marketing ROI. A good segmentation strategy takes into account your business goals and stage of development. Identify immediate next s

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Vivian.Asonye
Community Manager
1 year ago
carluccigillian
Klaviyo Employee
carluccigillianKlaviyo Employee
posted in Live training recordings
[Interactive workshop] Strengthen customer relationships with birthday flows in Klaviyo (for large and mid-market businesses)

Thank you for attending today’s session, [Interactive workshop] Strengthen customer relationships with birthday flows in Klaviyo (for large and mid-market businesses). We will upload the video as soon as it processes. In this training, we did the following: Created a signup form collecting customer birthdays Built a birthday property-triggered flow Reviewed best practices for birthday flows Shared some creative birthday messages for inspirationYou can find some helpful resources below. Klaviyo Blog: Why send birthday emails to your subscribers  11 ways to use the dates your customers care about to drive revenueKlaviyo Help Center: How to build a birthday flow  How to create segments based on birthdays  How to create a date property-triggered flowKlaviyo Academy:Build your first Klaviyo flows Information on creating coupons: Getting started with coupon codes in Klaviyo How to set up coupons for BigCommerce How to set up coupons for WooCommerce How to create unique coupon codes for Shopi

790
carluccigillian
Klaviyo Employee
1 year ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Show & Tell
April Community Allstars!

At Klaviyo, we value and encourage a collaborative community where our members actively participate and support each other by sharing their insights and providing constructive feedback. As we recognize the contributions of our community, we would like to showcase our top contributors for the month of April. We're excited to announce Mark, also known as @s0lid, from Plus63 Digital Marketing Firm as our top contributor. With a total of 102 points, Mark's active participation in our community included creating three new topics and providing valuable insights through nine replies. Additionally, Mark's contributions were appreciated by the community, receiving three likes for his posts and giving six likes to others.  We would also like to recognize all of our top contributors for April, whose engagement and contributions make the community thrive.Leaderboard @s0lid  (102 points) @worcestershiresauce  (86 points) @popsmash  (71 points) @brewcrew  (67 points) @jmacman  (65 points) Are you re

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s0lid
Active Contributor III
1 year ago
M
Contributor I
MarijaMaticContributor I
posted in Show & Tell
Looking for resources or articles for multivendor ecommerce platform

I’ve found all the guides and articles to be very helpful and informative, just trying to see if there are any specific to a multivendor ecommerce platform

352
M
Contributor I
1 year ago
Jakub
Partner - Silver
JakubPartner - Silver
posted in Show & Tell
Enrich Contact Profiles

Hello Community,As a data enthusiast, I love using technical flows to unlock the full potential of customer data. By leveraging the power of automation, I create tailored segments and data stamps that pave the way for unbeatable customization and personalization.And the best part? You don't have to start from scratch! In Klaviyo we have some examples that can be used right out of the box:Enrich first purchase date Enrich SMS subscription date Enrich email subscription date Enrich customer Interest based on product categoryI'd love to hear from you! Have you developed or utilized any other technical flows that have helped track customer behavior or add additional data points to your audience? Your insights could help us all take our data game to the next level. Let's share and learn from each other! 

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jimk
Active Contributor I
1 year ago
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