Accounts and Settings
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- 310 Topics
- 793 Replies
In order to manage the mailing of several companies, is it better to create several accounts with a single registration email or create several different emails for each account. I think the first solution is the best but I also read that there can be unfortunate data transfers between accounts...
Hi all,I’m looking to set up my Dedicated Sending Domain via Go Daddy but i’m running into a wall when trying to add the type, name and value. Please example when i try and to Go Daddy image below: I’m trying to add all these values as per Klavijo instructions: Thanks so much in advanceMilo
Hi,Right now I have a paid account in Klaviyo and click funnels. But, I need to connect the both via Zapier. In this way, do I need to pay a new account in zapier? or, I cant do this connection with a free zapier account?Can you help with this connection? I hope your answer...
I’ve set up onsite tracking using GTM following the instructions here: https://help.klaviyo.com/hc/en-us/articles/360015392131-How-to-Add-Klaviyo-Onsite-Tracking-using-Google-Tag-ManagerWhen I test using the `utm_email` query parameter as suggested in that article, everything seems to be working. However, if I try to validate the tracking setup using the “Setup Web Tracking” wizard here: https://www.klaviyo.com/wizard/web-tracking. I get a error message: “Script was not installed correctly”.Does anyone know if that wizard checks something important about the setup? Or is the error maybe because GTM creates a script tag that looks a little different from the provided snippet?
Hello all. I am pretty new to making newsletters with Klaviyo but already clicked something that I shouldn't have. Last night as I signed in, I saw the option to “Update Shopify customer profiles with Klaviyo data”, assuming that when I clicked that, it would unsubscribe anyone that clicked unsub in a newsletter and also do so on my Shopify website. But instead! My husband turned around and asked me if I finally put him on my newsletter because he got a confirmation email. I unsubscribed him a million years ago because he doesn’t need to see what I create, I show him in person! It looks like there are a bunch of people now listed as “subscribed” that I know for a fact are not. How can I fix this with the least amount of embarrassment? I already unclicked that box but everyone is still listed as subscribed. I am not sure who in my Shopify list is, and is NOT, supposed to be there now.
Hi, I’ve been having an issue with Klaviyo for some weeks now. I will let you know the issue and then troubleshoots I’ve already done. CMS Used: Shopify. Theme: Latest Version, Shopify 2.0 Problem: I’m creating and launching a campaign to my audience list. When people are clicking on the links, some of them are landing to a 404 page. Most are not. But it’s like 25% would be on the 404 page. The page people are landing would look like: /collections/shirt/products/Y292ZXItY2 It’s the end that is interesting because for people who know Shopify, products pages don’t end like that. Of course I tripled checked the email, and all the links are correct. When I sent preview to myself or other people, it’s working. So overall, my issue is random. What I did to troubleshoot: - i’ve sent this morning another campaign, to a segment of my audience with Mailchimp. I hadn’t that issue. I used Mailchimp to test if the issue was from Klaviyo or Shopify. - I don’t have the issue with my ads. - i’m seein
Hi there! We’ve split our Shopify store into two seperate identities to better serve individual customer segments and make the UX more defined. Can I still use the origonal Klaviyo account (integrated with the first Store) with both of the two stores? Or do I have to purchase a second Klaviyo license for the second store? Thank you.
There’s a bot that keeps subscribing to my emails and adding to cart. How do I block it? It always uses the same name, but the numbers in the email are slightly changed. One of the emails is firstname.lastname@example.org. How do I block it?
Hello! My account just got disabled for some reason and my client is waiting on me. Does anyone know why this happens and how to get it back? I had to make a whole new account because my other one got disabled...and the same outcome happened with this one. I need assistance because it seems like there’s no customer support on the other end without being redirected to a forum. I appreciate it if anyone could help!
Hiya, I am trying to remove my old agency as a user in my account - without luck. I click on the light grey x, a popup appears asking me to confirm, I click on ‘delete user’ button and nothing happens and therefore, unable to delete. Any help would be much appreciated! Thanks very much.
Hello , We are syncing the historical data in our website.The first time when we sync the data it failed at around 99.3%. So again we have started the sync process but it has again failed at around 99.8%. Due to this, we are getting error notifications in our Klaviyo account. Please find attached screenshots for more info. Can you please check and let us know the issue?
Hi - I can usually access my account no problem, however today when I tried to log in, after my password and 2 factor authenitication have been entered I am presented with a white / blank page. No error messages and no menu options or anything to click.I’ve cleared my cache, tried logging in using a different browser and a different computer, nothing.This is a login that has a couple of different accounts attached to it and someone in a remote office to me is able to access the account (using a different login).Any ideas what might be going on?
Hi This is urgent as my client is waiting on me!I am a consultant and a client gave my access to their Klaviyo account. Previously, another client had given me access to their account. Now when I try to log into Klaviyo, I get a message saying my account has been disabled and the previous client’s name is shown on the right top even though I tried to log in with the current client’s access button. I have written to support. My question is How do i enable my Klaviyo account? How do I then access my current client’s account( the invite is already in my email)Please Help!
Maybe I’m missing something here, but I don’t get notifications for replies etc from this forum anymore. I think I may have signed up using a domain I no longer maintain, but when I go to the account settings via Klaviyo, my login etc is fine. I just don’t see anywhere at all where I can view or update notifications/settings. Any advice?
Hi, I woke up today and saw our Klaviyo account had been disabled and we have no idea why.I want to speak to support but I can’t seem to access the chat function as the account is disabled.Can anyone shed light on why this may have happened and how to reverse it?Thanks,Luke
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