Accounts and Settings
Get help with managing your account and settings.
- 483 Topics
- 1,264 Replies
Por que no puedo accesar mi cuenta cerrada despues he pagado?
Hola, hace unos días me cambie de plan, abone el de 20 euros y sin querer parece que inhabilite mi cuenta, por lo cual no me deja hacer absolutamente nada, me canse de mandar mails y no tener ninguna respuesta. Podrían ayudarme a recuperarla ya que la necesito mucho a esta cuenta.
I was told I would be contacted for a potential refund, but haven't heard back?
I closed my site, but kept my Klaviyo account as I want to do the trainings offered. Before downgrading I opened a case with Klaviyo asking for a refund for a charge for a month that should not have happened. I have a case number. I was told it would take time. I downgraded my account to a free one which means I cannot contact support. Support closed my case without responding and I cannot open a new one since I now have a free account. Is there any way to get Klaviyo’s attention since I have no way of contacting them without paying now?
How can I get help adding Client to Account?
Hi there, I’ve reached out to support multiple times regarding this and have not heard back (it’s been over a month). I’ve also emailed the Partner email inbox. I’m trying to add a new client to my Klaviyo Portal but I cannot since the brand’s previous agency is still attached. My team has 5x the amount of Klaviyo revenue after just one month and I do not want the old agency getting credit for this as it was my team, not theirs. I can have the Founder of the brand confirm this if needed. Could someone on the partner team please reach out to me? PS - I know this likely isn’t the right place to post this, so I apologize, but I do not want someone else getting credit for work they didn’t do! Thanks in advance! Alex
Is there another way to get more customized filter dates in the new overview Dashboard?
So Klaviyo has officially rolled out their new overview Dashboard and removed the green circle charts...Clearly they seem to think this clean look is better. But for the life of me, I don’t know why it’s now limited the filter dates to only today → 7 days → 30 days.The old overview you could filter by month, 180 days, past year, etc - that was WAY better.This is so restrictive:It give us way less control over our data at the high level and literally made it impossible to see the total store revenue and total email revenue + percentages in one view, for custom date range or previous month.Really bad move.I seriously hope this is fixed soon...
Klaviyo not working on Chrome on Macbook Pro
Ive just signed up to Klaviyo but I cant get anything to appear when I log in on Chrome. It works on Firefox but I do everything on Chrome so I dont want to change. I’ve updated my Mac OS, updated to latest version of Chrome. All Im getting is a blank white screen.
Question about Plans
Hi, I have a question about the free planI have this months:341/250 profiles58/250 emails send0/150 sms credits I thinked when I passed 250 active profiles the free plan will end, but Im still on 0$/month, maybe bc I haven't send 250 emails this month?Can anyone explain it to me? I don't want klaviyo to stop sending emails.I just use it when ppl subscribe to my newsletter that they get a 10% code. Would be not good if they subscribe and klaviyo stops sending emails. Would be awesome to get help here. Thanks a lot guys.
Why haven't my clients received an account management email confirmation?
Hi, I am a new Klaviyo Partner and I’ve added a few managed customers in my account, they are currently in pending but none of my clients have received the email to confirm that I manage their accounts. Is there a way to resend these emails or check if they have been sent?Thank you in advanceTDesign
Can I connect 2 Separate Shopify Sites to my one Klaviyo Account
Hi friends,I have 2 shopify sites where I sell product. I have one for my wholesale sales and one for my retail sales. The wholesale one is a totally separate site, not a subdomain. Is there a way to have a separate sign up form for my wholesale customers- they get a different welcome sequence, etc. Thank you for your advice! Amy
How can I be upgraded to the owner of an account from a prior user permission?
Hi Klaviyo Community, This is a weird one and I’m hoping someone can help me. Many years ago I helped a brand optimize the copywriting of their e-mails and was invited to the brands paid Klaviyo account. I signed up with my e-mail address and all worked super well. I then forgot I had opened that account and last year opened a Klaviyo account with my business domain. I want to make use of the 1st Klaviyo account for another business. So I did the normal, forgot password and reset it successfully. I then returned to the log in screen and accessed my original account but I have very limited access. I can see that my user permission is set to “content creator” but I’m the owner of this account too as it’s linked to my e-mail address. The first name on the account is mine but the name of the account is the friends account I was originally invited too. Could anyone help me understand how to get owner access on an account that belongs to me? Thanks if you got this far!
How to cancel a suspended Klaviyo account?
I purchased Klaviyo basic plan in January, used it to its full extent. The results weren’t promising for me so i stopped using it but forgot to cancel. It charged in Feb, which isn’t a problem for me. Now it is trying to charge my card again in March. I had absolutely forgot about klaviyo during this period. I came to know when my card transaction was declined. So now my account is suspended, and i can’t find the option to cancel my account. This is supposed to be a prepaid service. If i am not using it in March and let me cancel it pls. Email & chat support is disabled and there is no call numbers available. So there is absolutely no way for me to approach Klaviyo team to resolve the issue. Please help. Thanks
Problem sending emails, account cancelled?
Hi, I trialled an SMS subscription and cancelled it after 1 month. But now I can’t send any emails… it says my account is cancelled. When I update my plans, it says I’m already subscribed to the free email plan. However it won’t let me send any emails despite having many credits. Can you assist?
Account Has Been Canceled
Hello,I have taken over running the company's Klaviyo account. The first thing I noticed is a fun red rectangle saying “Your account is canceled.” We currently don’t have enough active emails to need a paid plan and because of that, I can’t find a way to contact support. Can anyone point me in the right direction to find a way to contact support or reactivate my account so I can get it up and running again?Thank you
Why is my account canceled?
hi,Yesterday we realized that our account appeared as a canceled account, none of the team made that cancellation and we have been told a reason why, also our account appears as if we had not contracted our plan which does not make sense since the payment was made a few days before and because we "don't" have the contracted plan, they don't let us use the usual support channels.It is not our intention to delete the account, in fact it is what we want to avoid, but we cannot contact support correctly.
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