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Accounts and Settings

Get help with managing your account and settings.

  • 766 Topics
  • 1,955 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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766 Topics
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DanontherunNew Member
asked in Accounts and Settings
Can I hire someone to set up my account for me?

Hi all, I need someone to set up my klayvio account as I really don’t have time and the thought of learning yet another software programme for my business is making my brain melt.I have spreadsheets of email adddresses, a current Wix website but changing to Wordpress. Thanks! Danielle

1
Kylie W
Partner - Silver
22 days ago
G
Problem Solver I
gregrobsonProblem Solver I
asked in Accounts and Settings
Feature Request - "remember me for a week" (or similar) on login page

Hi,Since starting with Klaviyo I’ve noticed I get asked for 2FA every time I log in and that when returning to the website my session isn’t remembered.I don’t know of any service that’s this strict. It’s actually quite annoying when I’m on the same browser/device every day!Even payment services like Stripe give you the option when signing in to be remembered for that browser for a week.It seems a bit overkill for an email/SMS platform.

3
lanicat
Problem Solver I
27 days ago
S
Contributor I
SarahZContributor I
asked in Accounts and Settings
NEED ADVICE FOR CART UPSELL APP

Soooo I have a problem. I really need your help. I use the MonsterUpsell cart app. And it’s really been amazing. But now that I want to move forward and build my email list with discount codes, or maybe start a loyalty program with discount codes, I am not able to do that at all with MonsterUpsells. This app has been incredible but now that I want to start to do some things with discount codes, I can’t do a single thing. Please share with me what cart upsell app you are using that is compatible with discount codes I generate in shopify? My current cart offers discounts for multiple items bought and shows frequently bought together. I’ve searched and none of the cart upsell apps really specify if they do allow it. PLEASE HELP! Thanks so much. 

3
Jakub
Partner - Silver
27 days ago
T
Contributor II
TarakContributor II
asked in Accounts and Settings
Klaviyo Product certificate quiz is not showing

I am trying to get Klaviyo product certificate. They divide the course 8 parts of the klaviyo product certificate. I have complete the 1st one successfully and answered the quiz.The 2nd part of the course i completed everything but quiz is not showing. When i going to the quiz page there showing me to next page have the quiz. but next page has the feedback page. Is this any error from klaviyo? or am i miss something?Let me know this as soon as possible. Thanks

4
chloe.strange
Community Manager
29 days ago
I
Contributor I
IMOUMContributor I
asked in Accounts and Settings
How many times can I cancel subscriptions within a year?

 Hey guys, I have an additional question regarding the cancellation of subscriptions. If I subscribe for a year but decide to cancel midway, how many times can I cancel within a year?I appreciate your assistance.

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Taylor Tarpley
Community Manager
1 month ago
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Contributor I
Email RockstarContributor I
asked in Accounts and Settings
Klaviyo certificate not available?

Help! I just completed the Klaviyo Product Certificate course, but only the first part shows as "Completed," while the others are marked as "Registered." Parts 2–8 didn’t have any quizzes or exams, and now I can't find my certificate. I put in a lot of hours, and I really need help with this!

2
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Contributor I
1 month ago
F
Contributor I
FloridaIceManContributor I
asked in Accounts and Settings
Product Certificate Badge

Can the certificates/badges be connected with Credly?  

1
chloe.strange
Community Manager
1 month ago
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wetracked.ioNew Member
asked in Accounts and Settings
Invalid kx from test campaigns

When I click on ‘Shop now’ link from a test campaign, it generates an invalid kx, which gives an error when I send it to the Events API. How can I distinguish a valid from an invalid kx? 

1
Taylor Tarpley
Community Manager
1 month ago
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heatherdcNew Member
asked in Accounts and Settings
When A/B Testing emails, why can't we choose Recipient's Local Time?

When performing an A/B test for emails, I cannot choose Recipient’s Local Time. Why?!I also can’t use Smart Send because with this sample segment, we have under 12,000 to send to. 

1
DavidV
Partner - Platinum
1 month ago
Z
Problem Solver I
ZenfulLifeProblem Solver I
asked in Accounts and Settings
Email Deliverability Issues, SPF/DKIM Configuration, and Sending IPs

Hi,We're encountering difficulties with our email deliverability in Klaviyo, as a significant portion of our emails are being flagged as spam.Our hosting provider has suggested that verifying our SPF and DKIM records, as well as identifying Klaviyo's sending IP addresses, could significantly enhance our domain's reputation and improve email deliverability.We're seeking guidance on the following:Specific SPF and DKIM records: Could you please provide the exact records we need to add to our DNS settings to authenticate our emails sent through Klaviyo? Detailed documentation or guides: Are there any comprehensive resources available within Klaviyo that can assist us with this configuration? Additional configuration: Are there any other settings or adjustments we can make to optimize our email deliverability? Klaviyo's sending IPs: What are the specific IP addresses that Klaviyo utilizes to send emails? Understanding these IPs would allow us to configure any necessary firewall rules or whi

1
Ashley I.
Partner - Platinum
1 month ago
M
Contributor I
MelD78Contributor I
asked in Accounts and Settings
Products Not Published/Not Syncing

I’m having some issues with the products not publishing.The app embed is active. I tried to manually create a source but it’s showing Feed Inaccessible.My client is on the free account and is past the trial period so I can’t reach out to Klaviyo for her.I’ve never seen anything like this before. And yes, products are published/active on the Shopify store.Does anyone have any suggestions? Thank you 

1
Taylor Tarpley
Community Manager
1 month ago
M
Contributor I
MelD78Contributor I
asked in Accounts and Settings
Products Not Published - Not Syncing

I’m having some issues with the products not publishing.The app embed is active. I tried to manually create a source but it’s showing Feed Inaccessible.My client is on the free account and is past the trial period so I can’t reach out to Klaviyo for her.I’ve never seen anything like this before. And yes, products are published/active on the Shopify store.Does anyone have any suggestions? Thank you 

1
Taylor Tarpley
Community Manager
1 month ago
C
Contributor I
camavelliContributor I
asked in Accounts and Settings
Multiple Client campaigns

What would I need to do to manage / run multiple campaigns for different clients, all under one account ? I’m a new user, appreciate any helpful feedback!

3
C
Contributor I
1 month ago
T
Contributor II
tcalabrisContributor II
asked in Accounts and Settings
Delete Old Products in Klaviyo

We have lots of old products from last year pulled into Klaviyo from our Shopify store from last year and very early this year that are no longer needed (from our Shopify Store) and I'd like to delete them. I constantly have to work around them since they show up when adding products to an email campaign. I have searched through the products under the content section on the product pages within Klaviyo, and I have found no way to delete them. We don't care about their history. We just want them gone. I'd appreciate anyone’s help to know how I can delete them. Thanks in advance.

4
C
Contributor I
1 month ago
S
Contributor I
SeanCultureOwlContributor I
asked in Accounts and Settings
Domain Verification with Liquid Web

We are trying to set up a Branded sending Domain with Liquid Web.We decided to go with static since we want to test out Klaviyo and then maybe move to a dynamic setup.I see that we are forced to use Go Daddy or shopify and not liquid web. Is this the case?Really need help as we want to start using Klaviyo on a big scale once the team tests it out.Any help would be great!Thanks. 

1
chloe.strange
Community Manager
1 month ago
I
Contributor I
IgorContributor I
asked in Accounts and Settings
E-mail Spam

como faço para que o e-mail não caia na caixa do spam? 

1
Kylie W
Partner - Silver
1 month ago
B
Contributor I
BDrawsbyContributor I
asked in Accounts and Settings
Feature Request: Dashboard for managing multiple client accounts

It would be great to be able to run multiple client accounts from your account. Or is this possible? Not an advanced user. Are there any integrations or API’s like this?

2
Ashley I.
Partner - Platinum
1 month ago
R
Contributor I
RikSwipeContributor I
asked in Accounts and Settings
Sender Image From Outlook Account

Hy everyone, I’ve looked this up on the internet but can’t seem to find a solution. How do I change my klaviyo sender image if my email account was not made with G-suite, and instead it’s an Outlook account? I have already changed my outlook profile picture, but the sender image in klaviyo is still the Initial of the name. Thanks in advance.

1
J
Problem Solver I
1 month ago
J
Contributor I
JulianContributor I
asked in Accounts and Settings
Profiles and Emails

Hello, good morning. I'm inquiring about the profile limit in the Klaviyo plan. In my case, I have over 4,000 profiles in Klaviyo and an email monthly usage of 15,000. On the other hand, I have only a limit of 1,500 profiles in Klaviyo, I'm unsure if every person who subscribes to a newsletter or abandons a cart receives an email through a flow, due to I have already exceeded my profile limit.Could you explain how the email flow sending system works? Thank you.

1
ArpitBanjara
Principal User I
1 month ago
A
Contributor I
anju420Contributor I
asked in Accounts and Settings
Access to client account

As my klaviyo account is free its validity is three days.  If a client adds me as a user on klaviyo, will I lose client access when my account expires?

1
chloe.strange
Community Manager
1 month ago
Sales Impact
Problem Solver IV
Sales ImpactProblem Solver IV
asked in Accounts and Settings
Confused about Email uploading/Exporting from Omnisend to Klaviyo.

Am working on a clients projects which already has Omnisend account and also has 2434 contats list on her Omnisend account but couldn't get how export it to Klaviyo but the surprising part is that on the New Klaviyo account,I also saw that she has total profiles of 529.So my question is 1. Am not sure of how to move the email from Omnisend to Klaviyo 2. Does that mean all the contacts list has been synced on Klaviyo automatically or I still need to export the one on Omnisend?Thanks in advance

1
chloe.strange
Community Manager
1 month ago
A
Contributor I
anjelicapamoradaContributor I
asked in Accounts and Settings
email domain

 

1
chloe.strange
Community Manager
1 month ago
L
Partner
Lookout its GemmaPartner
asked in Accounts and Settings
Problems adding Managed Accounts in Partner Portal

Hello I'm trying to add a new Managed Account in the partner portalI've got the details - and emails are correct as per the client's account, however the pop up I get says that the contact email can’t be found? I've tried using an administrator email and also an owner email as the contact email address?I’ve reviewed the documentation and the training in the academy, but can’t see anywhere where it says I need to add the client as a contact or anything first? I’m not sure where the contact is meant to be “found” from?If the client is working with another agency on paid ads, and with us for strategic management and technical support, could that be impacting it?Screenshot of the error message below.   

5
M
Contributor I
1 month ago
S
SDIMNew Member
asked in Accounts and Settings
Account ID

Where can I find my Account ID's?

1
M
Partner
1 month ago
D
Contributor II
depolContributor II
asked in Accounts and Settings
Inaccurate Profile Location - shows as default Oregon

I understand the 4 ways Klaviyo updates a user’s location :A profile's first Opened Email event (but has never purchased): Klaviyo uses IP to update timezone and location. A profile makes  first purchase: Klaviyo uses the billing address from the purchase event data to update location and timezone. A profile opens an email any time after making a purchase: Klaviyo will update timezone, but not location. A profile's repeat purchase events: Klaviyo uses the billing address from the purchase event data to update location and timezone.Two issues: Why “country/state for profiles in scenario 1 are set by Klaviyo to  default to Oregon, USA ? All of our Klaviyo visitors (that never purchased) are set as such. In reality (backed up by Analytics) only a tiny proportion of our visitors/customers are based in the USA. 2. For profiles (no purchases) for which we have their full address, we have updated their address details via API , but Klaviyo persists the “USA, Oregon default , despite the custo

2
D
Contributor II
1 month ago
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