Accounts and Settings

Get help with managing your account and settings.

  • 531 Topics
  • 1,397 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 6

531 Topics

S
Contributor I
Shane_Dedisin0702Contributor I
asked in Accounts and Settings

I turned off two-factor authentication, but it keeps asking me to set it up?

I turned off two-factor authentication in Klaviyo already, but the notification keeps asking me to set it up every time I log in. Why is this happening and how do I make it stop? 

3
David To
Community Manager
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

Hey there,  we are a Klaviyo Partner for a couple of weeks now. Luckily, we get more and more of our Shopify agency clients to go for Klaviyo. However, we are still a little unsure about how to get credit for clients. I understand that there are three ways to get credit:  #1. Customers sign up via the referral link.#2. We create a lead in our Klaviyo Partners Account #3. We add a managed account in our Klaviyo Partners Account Regarding #1.   a) Where do I find our referral link? When I use the button in Klaviyo Partner Dashboard it leads me to a separate Landing Page of Klaviyo (see attachment). Regarding #2.   a) Does the customer have to sign up for Klaviyo by himself, or is it possible that we create an account for the customer and invite him afterwards (preferred way)?b) Does the customer have to use the exact same email address that we state in Klaviyo’s lead registration form?c) If we can create the account for the customer, do we have to use the email address connected to our K

6
NextLevel
Contributor IV
1 year ago
S
Contributor IV
SunnyContributor IV
asked in Accounts and Settings

Apple privacy opens

Hi All,I was just reading the new update on MPP tracking by Klaviyo, do you guys recommend changing email conversion to “Opened or clicked email (excluding Apple privacy opens)” if so does it mean it wont include AI opens? Keen to know more about it. Thanks,Sunny

4
Dov
1 year ago
S
Problem Solver I
sipcultProblem Solver I
asked in Accounts and Settings

How To Resend Email Confirmations?

Dear community, I have an existing list of newsletter subscribers. In Germany, they only are officially subscribers if they confirm their subscription via a email confirmation. 2 questions:Could you please tell me how I can individually send a specific mail (in this case: Email Confirmation) to a list of email addresses? (Screenshot 1) How can I edit the text part at the bottom of the screenshot 2?    Thanks so much and best wishes,Marcel

8
Dov
1 year ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

How do I become a Klaviyo Partner?

I can only find information on the requirements and the different tiers. I don’t see how to become a partner. Thanks!

3
David To
Community Manager
2 years ago
G
Contributor I
geneellisContributor I
asked in Accounts and Settings

Web Tracking Code on multiple domains?

Question. Can the website tracking code be placed on two different URLs (one domain, one subdomain), or is it restricted to just one URL? Thank you!

3
David To
Community Manager
2 years ago
royaumedestortues
Contributor I
royaumedestortuesContributor I
asked in Accounts and Settings

Why is my Account Under Review by the Compliance Team?

Hello, 3 days ago my account was disabled i dont know why ? Message is ““Your account is under review by our Compliance Team. We’re sorry for the delay - to make sure all senders have a great experience, we perdiodically review active accounts. You should hear from us within one business day” So im waiting i need to understand why, i paid for this app and its not working..

10
Taylor Tarpley
Community Manager
1 year ago
L
Contributor I
LuukeeContributor I
asked in Accounts and Settings

Downgrade email plan to free

Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles  5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.Asking because we couldn’t find any way to downgrade (back) to the free plan.Thanks for your help!

1
Dov
1 year ago
G
Contributor I
GreatwrapContributor I
asked in Accounts and Settings

Can I have two Shopify stores linked to the same Klaviyo account?

Hi Guys, I was just wondering if My main shopify account and its sub-domain for wholesale can both be linked to the same Klavio account? or would it be best to have two separate accounts for better tracking?  Cheers  Lachy

1
nikitavaidya
Klaviyo Employee
2 years ago
M
Contributor I
magalivegasContributor I
asked in Accounts and Settings

Why Can't I change my organization full address on my account portal?

Hi there, I can’t change my change my organization full address on my account portal. Do you have any idea why? Thanks Magali   

7
Taylor Tarpley
Community Manager
2 months ago
J
Contributor I
JummyContributor I
asked in Accounts and Settings

Why did I get kicked out of my account and unable to sign back in?

Hello, I was working on klaviyo for a client and when I want to preview what I did the account log out on it own and when I try to log in back the account it brings this account is inactive. Please what  can I do?

2
Taylor Tarpley
Community Manager
5 months ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Two-Step Authentication

Hi there,Hope you are doing well. I have got a client and he give access of his account to work with him. When I'm trying to login in my account I see this:I followed the steps but it failed me. Now, How can I prevent it? Thank you

1
Dov
2 years ago
T
Contributor I
Thomas PContributor I
asked in Accounts and Settings

Why can't I see anything on my Klaviyo account

HelloI am experiencing this issue since a couple minutes now. I can’t see anything except profiles and some data from settings.Any of you have experienced this in the past?Thank you!

18
thepowerofcopy
Partner
9 months ago
A
Contributor I
AfnContributor I
asked in Accounts and Settings

Flow/Campaigns sending limit

Is the email sending out limit for campaigns OR Flow emails are also included in that? We recently shifted to a smaller plan and just want to make sure we don't reach our sending out limit.

1
Dov
1 year ago
D
DylanvNew Member
asked in Accounts and Settings

Why is my Klaviyo Account not loading anything but the menu screen?

When I log into Klaviyo I'm greeted with the side menu but none of the information on the page loads? Can anyone help me with this issue?.🙏 This is what I get when I open Klaviyo on all pages except: profiles, data feeds, and preferences. ⬇ 

8
MariaMG
Contributor III
1 year ago
K
Contributor I
Kings of PowerContributor I
asked in Accounts and Settings

Changing domains

I want to change my domain, because what is registered I no longer use. how do I do ?

3
David To
Community Manager
24 days ago
M
Contributor I
MClausenContributor I
asked in Accounts and Settings

Where does klaviyo put the code in shopify?

Somehow there are more than one klaviyo codes in my shop. Support have told me to deactivate and it will automatically remove it which it hasn’t. So they have asked me to remove the code manually which I am struggling with.I have tracked it down to something happening within jquery.min or at least seems to be. However the code means very little to me. I am assuming it is pulling data from somewhere to get the url to pull for the code, however that is as far as I have got. Any ideas?

2
R
2 years ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Upcoming Changes to Email Tiers

Last week Klaviyo sent out an email to some of their customers informing us that our email tiers were about to change. We wanted to let you know about a change to Klaviyo’s pricing. Klaviyo's email tiers will no longer offer unlimited email plans. We are adjusting this to match our higher pricing tiers. Effective April 11, 2022 your current plan will have an email limit of 10x the profile limit.We have been a customer for 4 years on the 40,000 profile plan. We spend $600/mo to send Unlimited Emails. Because we have been allowed no limits on this plan, our current email marketing strategy includes over a dozen highly customized flows which span the course of an entire month to allow a once per month marketing calendar refresh. We send just over 2 Million emails per month with a 25% open rate which converts to just over 30% of our total revenue. Klaviyo is a big part of our business.  This should have no impact on you or your business, as you will still be able to send emails to your cus

15
G
Klaviyo Employee
1 year ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

Preview Image

Hello! I have been receiving promotional emails with an image along with the subject line. i have seen this only in Gmail. Not emojis, but image preview right below the subject line portion in the inbox preview The emails are much more catchy with this. I have been checking google for a while to see what this feature is called but could not find any clue on the same. Any information on this is Greatly appreciated.I attached a sample here.Thank you! 

1
retention
Partner - Platinum
1 year ago
S
Contributor I
sharryContributor I
asked in Accounts and Settings

Active on Site not working

Klaviyo is already added into the onsite javascript, but I don't see any data coming through.I tried adding the code for too but that didn’t work either. What can I do to fix this issue? Thanks.

5
alex.hong
1 year ago
B
Contributor I
b1212Contributor I
asked in Accounts and Settings

Does Klaviyo have Chat Support?

 I am new to the system and its a bit confusing, do they have a chat support system… email takes long to get a response

8
Taylor Tarpley
Community Manager
6 months ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Accounts and Settings

Klaviyo login: 403 Error

I’m trying to log in to Klaviyo and I keep receiving a 403 error. This isn’t happening with a particular subaccount (I have several); it happens when I go to Klaviyo itself. I’ve contacted Klaviyo Support but haven’t heard back for 2 hours. I’ve tried restarting my machine, clearing my cache, incognito mode, nothing is working.Is anyone else having this problem?

4
R
Active Contributor II
8 months ago
N
Contributor I
Nicki CContributor I
asked in Accounts and Settings

Klaviyo Partner Certificate

HI,  I’ve just onboarded and completed the Product Certificate. The onboarding webinar mentioned a Klaviyo Partner Certificate coming in Q3 21, but I can only find Klaviyo Sales Certificate as an option - is this the same course/certificate?

3
Anni.Kim
Klaviyo Employee
1 year ago
P
Contributor I
puckmanContributor I
asked in Accounts and Settings

Klaviyo and Shopify Integration

Shopify keeps forcing a new Klaviyo account to integrate with, when I try to integrate Shopify and Klaviyo.  Not the Klaviyo account I have PAID FOR.  I can not get Shopify to integrate with my actual Klaviyo account, and I can not delete the new Klaviyo account it created. What is the deal with Shopify and Klaviyo?  Looks like they don't work well together?  Noticed Klaviyo app has a low rating on Shopify’s app store.  Can see why now.

7
Nitin Sharma
Partner
5 months ago
T
Contributor I
The Striped CatContributor I
asked in Accounts and Settings

Update Shopify customer profiles with Klaviyo data

Hello all. I am pretty new to making newsletters with Klaviyo but already clicked something that I shouldn't have. Last night as I signed in, I saw the option to “Update Shopify customer profiles with Klaviyo data”, assuming that when I clicked that, it would unsubscribe anyone that clicked unsub in a newsletter and also do so on my Shopify website. But instead! My husband turned around and asked me if I finally put him on my newsletter because he got a confirmation email. I unsubscribed him a million years ago because he doesn’t need to see what I create, I show him in person! It looks like there are a bunch of people now listed as “subscribed” that I know for a fact are not. How can I fix this with the least amount of embarrassment? I already unclicked that box but everyone is still listed as subscribed. I am not sure who in my Shopify list is, and is NOT, supposed to be there now. 

9
L
Contributor I
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.