Accounts and Settings

Get help with managing your account and settings.

  • 647 Topics
  • 1,689 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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647 Topics

Jamie Rex
Contributor I
Jamie RexContributor I
asked in Accounts and Settings

Integration to Magento

I just took over as site manager for a eCommerce company.  I have run into a few odd occurrences in getting onboarded here where settings in programs beyond Klaviyo were adjusted preventing them from working as intended.  Klaviyo has been used for several years, but was not functioning when I started last week.I was receiving error messages when trying to confirm the Integrations password / API Keys had been changed and after re-running the set up in Magento and receive the following error message:We received a 401 authentication error. Please ensure your Magento server supports HMAC-SHA1 signatures for OAuth authentication and that your credentials are correct.I’m not sure at this point were to look, or what additional settings were changed.

2
diazwatson
Contributor I
3 months ago
Kylie W
Partner - Silver
Kylie WChampion & Partner
asked in Accounts and Settings

Finding Klaviyo Partner ID

Hi All, Just a quick one (hopefully!) - can anyone please advise where I can find my Klaviyo Partner ID within the Partner Portal?Thank you!

8
P
Active Contributor I
3 months ago
H
Contributor I
HuesAndTonesContributor I
asked in Accounts and Settings

Unable to upgrade billing plan

I am trying to upgrade to a higher plan from the existing free plan. I added my billing information successfully and trying to pay. When I paid the bill, I received an email to confirm my payment. When I clicked the Confirm Payment button in the email, I get the following error, thus preventing me from upgrading.  Update: I got an additional message on the Klaviyo billing page as follows:This payment requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with the invoice. For more details see: https://stripe.com/docs/billing/subscriptions/overview#requires-action However, this page describes updates to the payment at the back end, which is not in my control.

2
H
Contributor I
3 months ago
S
Contributor I
sierraksamuelContributor I
asked in Accounts and Settings

Can I transfer my certifications and course completions to my personal Klaviyo account?

I completed course certifications while logged into my current employer’s account. Can I transfer the certificates and course completions to my personal account so I don’t lose access to this if I leave the company and get a new job?

1
Taylor Tarpley
Community Manager
3 months ago
T
Contributor I
topsamContributor I
asked in Accounts and Settings

How can I change the student name in my Skilljar Certificate Validation Information?

I just completed the deliverabilty test but discovered that the student name on the Skilljar Certificate Validation Information contains my username in the student name field instead of my name. How do I change the student name field to reflect my names instead of my account username. Thanks

2
stephen.trumble
Community Manager
3 months ago
P
Contributor I
parisemikeContributor I
asked in Accounts and Settings

Create 2 Organizations in 1 Account?

We have an account we’ve used for a client, but we would also like to use it for our own company. We currently use Constant Contact, but would like to move.Can we have 2 organizations? It appears that we can only have 1. Thanks

2
P
Contributor I
3 months ago
B
Contributor I
Briar Rose ConsultingContributor I
asked in Accounts and Settings

How do I remove myself as a user on other accounts?

Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?

8
K
Contributor I
3 months ago
N
Problem Solver I
nabin7Problem Solver I
asked in Accounts and Settings

Shopify revenue is not shown in klaviyo dashboard

I have integrated with shopify but the revenue of shopify is not showing in Klaviyo dashboard.

5
Taylor Tarpley
Community Manager
3 months ago
B
Contributor I
BrandyournameContributor I
asked in Accounts and Settings

Suspension with no reason

It was rather surprising, no prior notices requests and even email that says that your account is suspended (checked the spam folder as well).  We’ve had our account managed by professional email marketing team with more than 20 clients. No issues with emails, no high spam rate or something like that and the main thing - no warnings. Just a ban on our account as well as our email management team’s. That’s as customer unfriendly as it can possibly get.  Klavyio customer support has been contacted.  No idea what action to take now as there is no reply from their CS yet. 

7
Taylor Tarpley
Community Manager
3 months ago
M
Contributor I
MissiBContributor I
asked in Accounts and Settings

No Account on Side Bar

My account doesn’t show up on the side bar on my iPad so I can not access my account. What can I do to get to my account settings?

2
M
Contributor I
3 months ago
C
Contributor I
Charlie EContributor I
asked in Accounts and Settings

Why can't I submit an email request? "Try again later"

I’ve been trying to submit a question to email support and it keeps saying there is a problem try later. I’ve gone out of the form and tried again on a new form - same result...

1
Taylor Tarpley
Community Manager
3 months ago
O
Contributor I
onthepegContributor I
asked in Accounts and Settings

Sending domain

Hi, I already have a branding sending domain, but the CNAME values are different to those in the DNS records article that Klaviyo released - How to set up a branded sending domain | Klaviyo Help Center Do I need to start again and follow the steps above to ensure I am compliant with the new sender requirements, or are they okay?  

2
O
Contributor I
3 months ago
R
Active Contributor I
rohan12334Active Contributor I
asked in Accounts and Settings

Shopify Form data in Klaviyo

I have a Shopify form on my website and I want it’s submissions to come into a Klaviyo list.How do I achieve this?

1
Akers Digital
Partner - Silver
3 months ago
I
Contributor I
ingridanetteContributor I
asked in Accounts and Settings

Klaviyo app for android says my email isn't registered

Hey. I can log into klaviyo on my chromebook, no problem, but when I download the app on my phone (I’ve tried two different phones, too) it just says that my email isn’t registered in their systems. And, of course it does, I log in to Klaviyo on chromebook all the time. I really need to be able to work from my phone, and using the klaviyo web page on a phone is a literal nightmare, even worse if I try to access klavyio from inside the shopify app. I really wish the Klaviyo app for phones would work.  Anyone with the same problem?

1
Taylor Tarpley
Community Manager
4 months ago
R
Contributor I
rubsssContributor I
asked in Accounts and Settings

How to import templates email from Brevo

What is the best way to do that ?Thanks

1
gmartu
Partner - Silver
4 months ago
D
Contributor I
djurreContributor I
asked in Accounts and Settings

Klaviyo multi account not working!

I work with my company as an agency but since yesterday evening the searbar of switching accounts is gone, does anyone else have this issue aswell?

2
F
Contributor I
4 months ago
C
Contributor I
CarschoContributor I
asked in Accounts and Settings

I put Klaviyo into testing, HELP

I am new here, and of course I did a rookie mistake. Without reading the warning, I switched my account into testing, and I can not take it out.Is there a way it can get fixed, or do I have to close the account and start fresh?

1
Taylor Tarpley
Community Manager
4 months ago
umar_khalid
Contributor I
umar_khalidContributor I
asked in Accounts and Settings

I earned the Klaviyo Product Certification but my name is not on the certificate.

I have passed the Klaviyo product certificate but it didn’t include my name????? 

1
Kylie W
Partner - Silver
4 months ago
D
Contributor I
Digital_HPContributor I
asked in Accounts and Settings

How to properly merge two accounts after a brand merger

Hi!  We are merging our brands coming into the new year and we wanted to know if there is a standard practice for doing so. Can someone point me in the right direction for completing this process, best practices, any red flags/warnings about moving over customer subscriptions to the main brand?  Background: currently have two companies, different Klaviyo accounts. Both brands have been owned by the same company but we are now moving the smaller brand under our larger brand and rebranding those products. We want to move all customers over from the smaller brand and have them in a separate segment so we can properly communicate the brand merge to them and as well target them properly in the future with campaigns.  Thanks! 

1
Taylor Tarpley
Community Manager
4 months ago
D
Contributor I
DierenapotheekContributor I
asked in Accounts and Settings

Why was my payment declined?

Despite having enough funds and correct billing information our payment card is not accepted. Can anyone help me?

2
D
Contributor I
4 months ago
akibJ.
Contributor I
akibJ.Contributor I
asked in Accounts and Settings

Can you give me any suggestion?

I have Notify button and Klaviyo flow but I don’t think it works.I would like it set up properly & also want to create preorders without using additional app.

2
bluesnapper
Partner
4 months ago
D
Problem Solver I
ddowieProblem Solver I
asked in Accounts and Settings

Dedicated domain - Unable to apply domain

Hi,I’m trying to add dedicated domain. I added 4 dns settings (3x cname and 1x txt) and verification was ok. After clicking “Apply domain” it says it cannot be applied: Unable to apply domainThere was a problem and your dedicated sending domain was not applied. Please try again - if this issue continues to occur, check out our support resources for assistance.I’m doing this in my customers account. Is the reason that customer did not buy any plan yet?

1
D
Problem Solver I
4 months ago
B
Contributor I
BoldInkContributor I
asked in Accounts and Settings

Klaviyo Billing

New to Klaviyo and want to confirm that their billing for their monthly plans is in USD (regardless if you are in Canada). Correct?

2
F
Contributor I
4 months ago
I
Contributor I
ILPSContributor I
asked in Accounts and Settings

Two webshops

Dear team,I have recently opened a second webshop, with a separate domein and plan in Shopify, but which is connected to my main account in Shopify together with the other webshop, so I can easily switch between two stores.Klaviyo is installed in my first store, but I’d also like to use it for the second store. Can you tell me what the possibilities are to do this? Thank you very much!

2
I
Contributor I
4 months ago
Baseus
Contributor I
Baseus
posted in Accounts and Settings

Klaviyo Customer Service Team

It's been 6 business days since I emailed Klaviyo's support team, but I haven't received a response. I even sent a second email with case number for any updates. But STILL NOTHING!I've even listed my email priority as urgent. This is the worst customer service I've ever experienced. How long does it take for Klaviyo to respond to your emails, just wondering.

1
Taylor Tarpley
Community Manager
5 months ago

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