Accounts and Settings

Get help with managing your account and settings.

  • 650 Topics
  • 1,702 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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650 Topics

multimerce
Partner - Gold
multimercePartner - Gold
posted in Accounts and Settings

Account notification email issue [Feature request]

Hi Klaviyo team,I am a Klaviyo partner and have access to over 20 Klaviyo accounts.When Klaviyo sends an account notification email, they do not specify the account name and ID. This makes it impossible to understand which account the notification is related to. Example: Can you please add the Klaviyo account name and ID to either the email subject or email body?We have reported this issue multiple times, but even after a year, no progress has been made Thanks!Alex

2
multimerce
Partner - Gold
2 months ago
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Contributor I
loverofecommercelolContributor I
asked in Accounts and Settings

How Can I Use Klaviyo Signup Forms but Shopify Email For My Welcome Flow?

As title suggests. I want to use Klaviyo singup form to collect emails, but I want all emails entered into my Shopify Email welcome flow. I currently have all my email flows setup on Shopify that’s why.

2
Taylor Tarpley
Community Manager
1 month ago
C
Contributor I
cocoContributor I
asked in Accounts and Settings

I was integrate ShopBase catalog and status systerm Klaviyo is Feed Mapping Valid

I was integrate ShopBase catalog and status systerm Klaviyo is Feed Mapping Valid. It is completed? And if haven't done, How long it will update status? Please help me!

1
stephen.trumble
Community Manager
5 months ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
posted in Accounts and Settings

Example of Using a Web Feed

I’m interested in how Klaviyo users are using Web Feeds. Please share an example if you have one! Thanks!

1
B
1 year ago
D
Contributor I
ddgfashionContributor I
asked in Accounts and Settings

Price with decimal point

Hello,How to set the exact right price in RSD with decimal point?The right price is 2.399.50 RSD and 299.50 RSD.Please help. 

5
annasophiefc
Partner - Gold
6 days ago
W
Problem Solver II
wernstromProblem Solver II
posted in Accounts and Settings

Magento 2 quirks, caveats or limitations?

Hi Folks, happy new year!I’ve been talking to a prospective client and they’re using Magento 2. My experience with ecom platforms is limited to BigCommerce and Shopify, and I’ve found that there can sometimes be issues with features from Klaviyo not always being available outside of Shopify - ie persistent cart rebuilding doesn’t work on BC & Klaviyo.For those of you who are experienced with Magento, are there any “gotchas” when it comes to Klaviyo I should be aware of?Thanks!

0
W
Problem Solver II
2 years ago
A
Contributor I
angelalowContributor I
asked in Accounts and Settings

Email contacts

So I have two Klaviyo accounts one is for angela@swankboutique.net and the other is for angela@friendsafter40.com.  Yesterday, I had noticed that all of my swankboutique emails had gone to my Friends After 40 account and I do not want that.  How do I keep these accounts separate? Angela

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retention
Partner - Platinum
28 days ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Accounts and Settings

How to export file containing Magento categoreis

I can see in customer profiles that we have historical information of cutomers previous order when our store was on Magento platform ( not on Shopify )However when I exprort to csv the Magento information is missing. Has anyone encountered this issue?Thanks

1
David To
Klaviyo Employee
1 year ago
S
Contributor I
sierraksamuelContributor I
asked in Accounts and Settings

Can I transfer my certifications and course completions to my personal Klaviyo account?

I completed course certifications while logged into my current employer’s account. Can I transfer the certificates and course completions to my personal account so I don’t lose access to this if I leave the company and get a new job?

1
Taylor Tarpley
Community Manager
3 months ago
J
Contributor I
jensonlineContributor I
asked in Accounts and Settings

Is live chat closed today? (14th Nov)

I can’t seem to access Live chat today, and our account has been suspended for no reason, and predictably we have a launch today. Is it shut today? Thank you.

1
chloe.strange
Community Manager
1 year ago
V
Contributor I
vtsaoContributor I
asked in Accounts and Settings

2 woocommerce store

Hi, I have 2 domains woocommerce store but selling the same thing, how do I connect the 2 woocommerce to 1 klaviyo account. 

1
Sujal
Problem Solver IV
1 month ago
W
Contributor I
wolfieContributor I
posted in Accounts and Settings

What do I do if another website posts my newsletter as their own?

A website has saved and posted our emails onto their website. I assume they have done this via subscribing to our newsletter. Does anyone know what email addresses they use?this is the website - https://deal.town/  

1
Taylor Tarpley
Community Manager
10 months ago
K
Contributor I
KarenSContributor I
posted in Accounts and Settings

Is the Chat Support line down today?

I’ve been attempting to do a chat since 9am EST and continue to get the ‘Our Chat Team is currently offline’ message at 2pm EST.  Is anyone else having this issue? I did submit an email… no response.It is for a paid account.

1
alex.hong
1 year ago
D
Contributor I
danaelliott33Contributor I
asked in Accounts and Settings

Unable to purchase a subscription, can anybody help?

Trying to set up a US based freelance account from France, help please.

2
D
Contributor I
1 month ago
J
Contributor I
Jen RitzContributor I
asked in Accounts and Settings

Issue Contacting Customer Service

I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?

2
J
Contributor I
18 days ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

MailMonitor App

Hello, everyone! Has anyone tried using MailMonitor App to further monitor your emails? Thanks

1
stephen.trumble
Community Manager
2 years ago
W
Contributor I
wsdev_tdContributor I
asked in Accounts and Settings

Issue with Global UTMs in Klaviyo

We have enabled Global UTMs to apply to our emails. Our emails often include url links that are for other businesses. For example, we link to instagram.com or eventbrite.com. The Global UTMs are applying to all links, but we would like them to only apply to those with our personal company domain. We send emails often, so it’s not ideal to have to manually apply UTM parameters on every email (message level). Question: is it possible to select a domain with which UTM parameters are applied in Global utm parameter settings? Or Is it possible to exclude utm parameters from some links and still have global utm parameters enabled?  

1
sonomaemail
Problem Solver III
12 days ago
Y
Contributor I
YukoHopefulContributor I
posted in Accounts and Settings

Whom should I talk to about our account disabled?

We have a challenge!  Our company was a long-time customer of Klaviyo since May 2018.  Sadly, our account was disabled due to our refund dispute.  We are trying to talk to a thoughtful Klaviyo representative who will listen to us.  Who should we talk to?

1
T
Problem Solver II
6 months ago
A
Contributor I
AhagedonContributor I
asked in Accounts and Settings

Chat is closed today? 11/11/2021

Chat is closed today? 11/11/2021

1
Dov
2 years ago
angelicacamflo
Contributor II
angelicacamfloContributor II
asked in Accounts and Settings

My newsletter appears different on what I designed

My newsletter looks different from the design I created on mobile. Additionally, when I viewed it on my iPhone, it appeared different than it did on my Samsung. On my Samsung, I clicked on the "quoted text," and it opened the actual newsletter. Is there anything I can change in my settings to avoid these issues? 

2
DavidV
Partner - Gold
13 days ago
B
Contributor I
becca.at.chefaloContributor I
asked in Accounts and Settings

Feature Request: Image Folders to Organize Digital Assets in Klaviyo

Hello Klaviyo Community,I’m a very new Klaviyo user, coming over from Wix email marketing. I’m just getting set up now, and would like to use best practices right from the start. However, I’m getting hung up on this, since I can’t for the life of me figure out how to group my images into folders.I believe grouping images into folders might not be possible in Klaviyo. If that’s true, I would love to submit this as a feature request. If it’s not true, could someone help me out?If we want to get really advanced, I’d love to see a Klaviyo/Canva integration for importing images, so I could send images directly over to Klaviyo from Canva (so instead of downloading to my desktop and upload to Klaviyo, I could “download” from Canva to Klaviyo.)Thanks for reading!

2
B
Contributor I
1 day ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

Klaviyo is not accepting my website

I can’t save this screen because Klaviyo doesn’t recognize my website URL. It says it’s invalid but it’s definitely valid! www.easyemails.co What do I do?  

1
Taylor Tarpley
Community Manager
13 days ago
A
Contributor I
Alex55Contributor I
asked in Accounts and Settings

Initial Setup Not Working- Please HELP

Hello, I am new to Klaviyo and Shopify. My site is running on the Debutify theme. There is a default newsletter signup form at the bottom. I have a custom domain and domain email with ZohoMail. I have followed the setup instructions in the Klaviyo setup video. I have nothing in Klaviyo under campaigns. I don’t see the newsletter form listed under ‘Signup Forms’ (i have a pop-up form set up which also goes to spam)When I test the footer signup form using different email accounts, the email gets delivered to the spam folder. The email is also coming from me, my full name, instead of my website name. My questions: Should the footer form be under ‘Signup Forms’ in Klaviyo? How do I get the emails delivered to Inbox and not Spam?How do I get my full name off the sender and use my website name? (ZohoMail works fine, it’s Klaviyo that is using my name)Any help appreciated, thank you:)

1
Taylor Tarpley
Community Manager
1 month ago
Pabloce.val
Contributor I
Pabloce.valContributor I
asked in Accounts and Settings

That the popup is shown when there is an offer in Shopify

How to make klaviyo popup appear only when there is an active promotion in shopify store?

1
alex.hong
1 year ago
U
Contributor I
Usman_abdullah71Contributor I
asked in Accounts and Settings

Multiple sites on woocpmmerce

My client has two domains/sites on woocommerce let’s say shop.com as the primary one for the canadian customers and us.shop.com for other international ones…We have integrated Klaviyo and created a signup form but it’s only showing on canadian websites.. There are alot of other issues as well with managing multiple domains.. Like do we need to create a seperate account for both stores and if yes how because the klaviyo plugin is only one on woocommerce or both websites will have their seperate plugins on woocommerce?? How does this work and is there any easy way around it??  and why is this simple thing so complex

2
DavidV
Partner - Gold
18 hours ago

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