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My account was suspended for payment like a month ago. Is it normal I can not see the history of my campaigns anymore in free plan?Also, I used to pay $70. Now the the minimum payment plan is $100 How this could happens from month to the other one.Ant the most important question. If I upgrade again I will be able to see my all my settings and the history of my campaigns performance?
A concerned customer contacted us regarding a fraudulent message allegedly sent from our phone number. However, unfortunately, we encountered an unexpected account suspension without any prior notice.In response to this situation, I submitted a request to reinstate access to our account. However, I discovered that reaching out to support via live chat requires logging in, which is currently not possible. How long does it usually take for anyone to get back regarding this issue? How to avoid a phone number being stolen by scammers in the future?
We have a paid subscription but the chat bot wont put me through to live chat human support.It just bombards me with useless links and tells me I need a paid subscription to access live chat.I’m trying to set up a new account and being forward to waste my time with this nonsense.
So two of my clients accounts were recently flagged by Klaviyo compliance and disabled, and although we tried to get them re-enabled, Klaviyo has said we’re still against their TOS. We disagree strongly with this, but it’s not the purpose of this post.The initial message from compliance said that we had 14 days to “offboard” from Klaviyo, and export all of the data we own from the platform (email lists, HTML templates, etc.). But the accounts are locked and there is no way to get in to get any of this info. Compliance has ghosted me for the last two days, and my Klaviyo Partners contact says they can’t get involved with compliance issues. Does anyone have any suggestions on what to do here?Thanks in advance.
Hey there.I’ve got an email list and my follwers are e-commerce brands and also freelancers who want to get better with email marketing e-commerce.I was wondering if I could try to get them to use Klaviyo using my affiliate link ? Does Klaviyo have an affiliate program or something ? Thanks.Steve.
SO Frustrating!! I am doing everything to get the new card that I’ve uploaded retried but it’s greyed out and I can’t get in touch with the Klaviyo team because it appears that I’m not a paying customer (because it won’t bill!!!!) Can someone please help me! Thanks Eliza
Hei, i want to export all Emails from one List - i found where to do it, its says its exporting - but i can´t find it. There isn´t opening an Excel List or something alike. Please help :-)
A website has saved and posted our emails onto their website. I assume they have done this via subscribing to our newsletter. Does anyone know what email addresses they use?this is the website - https://deal.town/
Hello! We are looking to expand into Affiliated marketing and I’m interested in learning more on how we can use Klaviyo for this. I saw Klaviyo advertising “Referral Program” and am eager to learn more.
Hi, I´m having some issues adding a user to my Klaviyo account. I send the invite, i´ve already re-send and the user says that didn´t receive any email. I´ve already send invite to my self to a different email and i receive the invite. How to fix or check this situation?Is there any restriction that a domain account can´t have access to differents Klaviyo account?
Hi,Recently, I updated my primary Klaviyo Account email address. Now, when I go to https://academy.klaviyo.com/ , I cannot see my previous progress of courses completed. It seems to have reset itself and there is no evidence that I have completed any of the certificates (which I completed before changing my email address). Why has my Academy progress been lost and is there any way to regain this? It appears to be an issue with SkillJar not taking my change of email into consideration. Thanks
Help! I'm trying to set up a new account but my account is disabled! I already submitted tickets twice and no response from support yet...
Hello community!I’m an email marketer and recently a brand reached out saying that they’d like to start working on Klaviyo, but their account got blocked/denied because of their business model.I wanted to ask: is there a way to appeal and change this decision or do they tend to be final? And if there is, would i need to get access to the brand Klaviyo account first to open a ticket?The brand is very similar to https://www.forhims.com/ in terms of business model, they sell prescription treatments and have a team of professionals to prescribe them.Thank you
For the past few hours I’ve been unable to log into Klaviyo to work on my clients’ accounts. Using Klaviyo.com/login takes me to this page: https://www.klaviyo.com/conversations/smsI’ve used Incognito pages, separate computers, different browsers, etc. and have the same result. Going through the ‘login’ link on Klaviyo.com (or the Account button on the same page), after entering user name and password, plus going through the 2-step authentication method as usual, leads me to this page: https://www.klaviyo.com/dashboard but the content of the page is a 404 Page not found page on Klaviyo.com.I would normally try support from within the app, but I can’t get in there to use it, and the options for the support form access don’t cover this situation (my account is not disabled, since Klaviyo still thinks I am logged in!) and none of the other options apply. Anyone here have suggestions on what I can do next?
I have a user that is listed as ‘pending invite’. They received the initial invite email but the. link expired. When I click ‘resend invites’ they never receive a second email with a new link.How can I get this user to confirm their invite?
Hi, my live chat has not been working for several days. It just says there are a number of agents waiting and then says Im “disconnected from the Wifi” which is clearly wrong when i exit the chat. This has been going on for a few days now and I can’t get in touch with the live chat feature.
Hi,Is it possible to have multiple 2FA devices to the same account? Also, I was able to generate recovery codes, but could only do that once. How do I get more of these once I set 2FA up? Preferred 2FA is via authenticator. Appreciated.
how to resolve "This account is inactive " problem on klaviyo
Hello. I’m trying to delete my account, but the steps in the help centre don’t match up with what I see. Then if I try to submit a request, it tells me to log in (which I’ve already done), and sends me back into my account in a circle of frustration. Is there any way of getting an actual person by email or online chat to help with this?
I need help getting my account unsuspended. Ive made payment and my card has been charged.its been over 48 hours and I’m yet to get access to my account. I unfortunately cannot access support because it requires a paid account to contact support. I have paid but still don’t have access.
Hi, we have installed Klavyo on 2 of our websites, omstrip.com (site in Italian language) and omstri.com.br. (Site in Portuguese-Brazilian language). They are the SAME website that just sell in different coutrines. Currently Klavyo is configured with sending emails/template in Italian language also on the Brazilian website. How can I configure the emails/template for the Brazilian site in Portuguese language instead of the Italian language? Thank you
We have created a sign up form. I changed the system email address, but it still sends the old email address in the email. I also corrected the address manually in editable e-mails. I want to know where I can edit the e-mail that the system sends when the customer has subscribed to the newsletter?Many thanks for help!
Companies that use Klaviyo NEED to be able to understand how they are trending on credits usage. How many credits were used yesterday, last week, last month, etc? Whatever is in account overview can be described purely as vanity metrics. They are not helpful i understanding if you have enough credit or if you are going to get charged overages at some point. This is baseline functionality that should have been consider an MVP feature by the product management team at Klaviyo because it builds TRUST with companies. Without this Klaviyo feels like another Attentive (not a good thing). PLEASE prioritize helping your customers (the actual users of Klaviyo). Is there anything currently being worked on to address this? How do we get this prioritized?
Hello,I need to change my company name and email address in my partner dashboard - but I can’t see any way to do this.I did read in the community that I need to create a support ticket and get Klaviyo to do this for me, however my business doesn’t have a paid account (as I predominantly manage client accounts). Is there another way for me to make these changes? I’m only just starting to onboard clients to Managed Accounts and don’t want them to be confused because the request comes from a different business name. Thanks, Amy
