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Accounts and Settings

Get help with managing your account and settings.

  • 765 Topics
  • 1,938 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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765 Topics
J
Contributor I
Jedward97Contributor I
posted in Accounts and Settings
Is there another way to get more customized filter dates in the new overview Dashboard?

So Klaviyo has officially rolled out their new overview Dashboard and removed the green circle charts...Clearly they seem to think this clean look is better. But for the life of me, I don’t know why it’s now limited the filter dates to only today → 7 days → 30 days.The old overview you could filter by month, 180 days, past year, etc - that was WAY better.This is so restrictive:It give us way less control over our data at the high level and literally made it impossible to see the total store revenue and total email revenue + percentages in one view, for custom date range or previous month.Really bad move.I seriously hope this is fixed soon...

1
Taylor Tarpley
Community Manager
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
Have to integration in one klaviyo account.

Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim   

1
stephen.trumble
Community Manager
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Accounts and Settings
Custom Domain Mixup Question

Hi Community, We have multiple Klaviyo accts and while trying to set up custom domain sending for 1 acct, I accidentally switched it over to the other account’s domain. We’ve since switched it back to its original settings, but I was wondering if it now requires me to start a warming period again with the account, even though we’ve been sending through this domain for 6 months already. Grateful in advance for any direction with this. -Daniel

4
D
Problem Solver I
2 years ago
MattR
Contributor III
MattR
asked in Accounts and Settings
Changing my username in Klaviyo Forums

Hi Community, Does anyone know how to change my username in Klaviyo Forum to be my name, and not my company name? I've tried everything and can't figure out how. Thanks!

1
alex.hong
2 years ago
M
Contributor I
mycrodropsContributor I
asked in Accounts and Settings
Why does Klaviyo have "live chat" when I have to wait?

I have been trying to receive help from Klaviyo customer support for days now and stayed in the live chat queue with promised that a “live agent” will be with me soon. Can we stop the fiction or at the very least tell the truth and say “ no one is coming and you need to sit back and deal with that on your own”. Live chat support is a benefit we are supposed to get. Please consider phone support or live interactive classes FOR TROUBLE SHOOTING! THe classes are all but useless to us. 

2
Taylor Tarpley
Community Manager
1 year ago
warmables_immersed
Contributor I
warmables_immersedContributor I
asked in Accounts and Settings
Audit Results

Hello everybodythis would be my first question. I hope I am in the correct place to ask.I did not get my audit results e-mailed to me. Where can I find them?  

1
Sujal
Expert Problem Solver II
6 months ago
akibJ.
Contributor I
akibJ.Contributor I
asked in Accounts and Settings
Can you give me any suggestion?

I have Notify button and Klaviyo flow but I don’t think it works.I would like it set up properly & also want to create preorders without using additional app.

2
bluesnapper
Partner
10 months ago
A
Contributor I
AntonyContributor I
asked in Accounts and Settings
All my feeds have been deleted

Hello, I have a big problem. All my feeds have been deleted. I'm still on the same account, but it's impossible to contact the support because my subscription has also disappeared, it's back on free. I am still on the same account. I think it's because I checked the button to integrate klaviyo in "application integration" in my shopify shop when everything was working. I think it rebooted and deleted them all. How do I do this?

3
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
sierraksamuelContributor I
asked in Accounts and Settings
Can I transfer my certifications and course completions to my personal Klaviyo account?

I completed course certifications while logged into my current employer’s account. Can I transfer the certificates and course completions to my personal account so I don’t lose access to this if I leave the company and get a new job?

1
Taylor Tarpley
Community Manager
8 months ago
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

1
David To
Klaviyo Employee
1 year ago
G
Contributor II
gogoLWContributor II
asked in Accounts and Settings
Is it possible to keep several accounts open at once?

We have several multi accounts and it takes time to do a proper setup. We would like to be sure everything is named the same way but it is not possible to keep 2 different accounts open at the same time: in the account where you were last active, that's where the other session continues. Is there a solution to this? I solve it now by adding an additional user to all accounts, but it's not practical.

3
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
matt000111222333444555Contributor I
asked in Accounts and Settings
Is it possible to not need to re-login with 2FA EVERY DAY??

Klaviyo constantly logs me out and needs 2FA to log back in. It’s super annoying. My bank isn’t even as bad. Can you keep us logged in for a week? it’s such as waste of time and energy. 

3
M
Contributor I
4 months ago
I
Contributor I
inbal leviContributor I
asked in Accounts and Settings
Intagraion klavio to facebook leads

How can i integraion klavio to facebook leads?

1
stephen.trumble
Community Manager
2 years ago
R
Contributor I
RikSwipeContributor I
asked in Accounts and Settings
Sender Image From Outlook Account

Hy everyone, I’ve looked this up on the internet but can’t seem to find a solution. How do I change my klaviyo sender image if my email account was not made with G-suite, and instead it’s an Outlook account? I have already changed my outlook profile picture, but the sender image in klaviyo is still the Initial of the name. Thanks in advance.

1
J
Problem Solver I
1 month ago
A
Problem Solver I
Aram BeckerProblem Solver I
asked in Accounts and Settings
Can Analysts no longer suppress customer profiles?

Our Customer Support recently found out, that they were no longer able to suppress customer profiles. We have previously assigned them the role “Analyst” specifically to enable this. Is there another role, that’s not Manager or Admin that can perform profile suppression? Manager is not really an option as we would like to restrict access to areas like API keys and payments.

2
A
Problem Solver I
8 months ago
M
Contributor I
MassKLContributor I
asked in Accounts and Settings
DNS not being verfied

I’ve followed the documentation and set up all the necessary DNS records and now I’m facing this weird issue. When clicking on the “Verify records” button I see that all the NS records briefly get “Verified” (green checkmark and tooltip says verified) then they switch back to “Not verified”, one moment later the TXT record does the same and switches back to “Not verified”.Here’s the response from the hosted-zone-setup call that is being made (domain redacted for privacy):Call before it shows that records are verified:{ "success": true, "domain": "send.mydomain.tld", "dnsRecords": [ "ns1.klaviyo.com", "ns2.klaviyo.com", "ns3.klaviyo.com", "ns4.klaviyo.com", "klaviyo-site-verification=VjhB4C" ], "applied": false, "status": 1, "verificationAlertLevel": null}Here it verified all the NS records:{ "success": true, "domain": "send.mydomain.tld", "dnsRecords": [ "klaviyo-site-verification=VjhB4C" ], "applied": false,

1
M
Partner
3 months ago
Z
Problem Solver I
ZenfulLifeProblem Solver I
asked in Accounts and Settings
Email Deliverability Issues, SPF/DKIM Configuration, and Sending IPs

Hi,We're encountering difficulties with our email deliverability in Klaviyo, as a significant portion of our emails are being flagged as spam.Our hosting provider has suggested that verifying our SPF and DKIM records, as well as identifying Klaviyo's sending IP addresses, could significantly enhance our domain's reputation and improve email deliverability.We're seeking guidance on the following:Specific SPF and DKIM records: Could you please provide the exact records we need to add to our DNS settings to authenticate our emails sent through Klaviyo? Detailed documentation or guides: Are there any comprehensive resources available within Klaviyo that can assist us with this configuration? Additional configuration: Are there any other settings or adjustments we can make to optimize our email deliverability? Klaviyo's sending IPs: What are the specific IP addresses that Klaviyo utilizes to send emails? Understanding these IPs would allow us to configure any necessary firewall rules or whi

1
Ashley I.
Partner - Platinum
1 month ago
A
Contributor I
aman_adscellentContributor I
asked in Accounts and Settings
Account suspended despite successful payment

Hi, I cleared the last invoice, still my account is suspended. I’m also not allowed to contact support team. How do I reactivate my account? 

1
chloe.strange
Community Manager
1 year ago
J
Contributor I
joe16322Contributor I
asked in Accounts and Settings
I want to stop automatic emails.

 I am using your Klaviyo for Shopify, and I am having trouble with the automatic emails for my customers as shown in the attached image.

2
J
Contributor I
3 months ago
P
Contributor I
pookalitaContributor I
asked in Accounts and Settings
Can't clone or delete campaigns on my phone

Since the update I can no longer see the entire dashboard on my phone. I go to campaigns but can’t see the right end. so I can’t clone or delete. Since there’s no app the only way I can do it is on my computer, which is inconvenient 

1
David To
Klaviyo Employee
1 year ago
C
Contributor I
camavelliContributor I
asked in Accounts and Settings
Multiple Client campaigns

What would I need to do to manage / run multiple campaigns for different clients, all under one account ? I’m a new user, appreciate any helpful feedback!

3
C
Contributor I
1 month ago
B
Contributor I
Bar.SeaContributor I
asked in Accounts and Settings
Klaviyo Product Certificate - Referred to as 'holder' rather than my name

Hi everyone, I looked around for a solution but haven’t found one so I am posted here. I completed the Klaviyo product and I can’t wait to apply my knowledge to my work. My issue is that the certificate does not mention my name at all, meaning that there’s no way I can really “prove” that the certificate belongs to me.As suggested in a similar post, I have ensured that my Klaviyo account’s contact information details are set to my actual name.For reference, the certificate states: “This certificate recognises the holder as have completed all requirements for the Klaviyo product certificate.” There is also my certificate number and validity period.Thank you all. 

1
Kylie W
Partner - Silver
11 months ago
D
Contributor I
Dave C.Contributor I
asked in Accounts and Settings
User ID disabled from All My Clients' Accounts

Hi, I am Klaviyo Product Certified: https://verify.skilljar.com/c/sf46d7ri7mbhand I own a small email marketing agency.  This is my full time livelihood.  I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis. 2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled. I have emailed support 3 times and have heard nothing back. I think I know why the 1 account was disabled, and it was 100% an accident: We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,so we set up an affiliate link to track sales. We are NOT promoting an affiliate offer: the  Klaviyo account is owned by the owners products.  We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo. I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing. I sincerely apologize for

1
alex.hong
2 years ago
A
Anonymous
asked in Accounts and Settings
integrate Klaviyo to Woo - plugin installed

Hi, I am new to Klaviyo and WooCommerce.  My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account.  When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.

1
David To
Klaviyo Employee
2 years ago
A
Anonymous
asked in Accounts and Settings
Account upgrade has been paid for but has not been upgraded

We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?

1
stephen.trumble
Community Manager
2 years ago
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