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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,530 Topics
  • 9,891 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3530 Topics
A
Contributor I
AislingFContributor I
asked in Campaigns and Flows
Internet security blocked my email.

A customer sent me a message telling me his internet security has blocked my email. I sent this out as one of my usual email campaigns to 1400 customers, how do I now A) That this mail hasnt been blocked by others email security B)Why the email was blocked . I attach a screen shot of what the customer got, the mail was not structured in any way differently to anything else I sent out, no wierd attachments no images etc? 

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bluesnapper
Partner
3 months ago
Y
Problem Solver I
YogatodayProblem Solver I
asked in Campaigns and Flows
All my flows have stopped working - 2 weeks

All my flows have stopped working. We upgraded our shopify theme. We added in the new klayivo js but nothing is working. Flows are welcome (pop-up in not working). Abandonment, back in stock, and thank you for your order. I checked integration tracking but that is working and customer data is coming in. As something changed between shopify and klayivo? I am thinking this is tracking.Cheers,Sharon

3
Sujal
Expert Problem Solver II
6 months ago
P
Contributor I
PeterSandbladContributor I
posted in Campaigns and Flows
Display localized values based on country in a transactional mail

Hello!I'm trying to create conditional logic in a flow in Klaviyo. The result of the conditional logic should be that a translated value, which differs from the original, should be displayed. The localized value displayed depends on either the profile country value:person.Country == “Germany”or the country code in the Placed Order event info:{{ event.ShippingAddress.CountryCode|default:'' }}Different country/country code values should render different size localizations.Example:A customer places an order for a pair of shoes in our webshop and a Placed Order event is sent to Klaviyo.The product size in the event data comes from a default size chart, but we want to display a localized size in the transactional flows for the customer.A placed order event with the country code GB should render UK sizes, and country code US should render US sizes. All others render EU sizes. The original size in the event field{{ event.Items.0.Size|default:'' }}is US Men's. The translation of values should

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P
Contributor I
6 months ago
H
Contributor I
haunguyenContributor I
asked in Campaigns and Flows
How to add unsub link of my website instead of klaviyo's unsub link

Now I want to replace the unsub link of my website with klaviyo's unsub link in the email template, is that possible?

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stephen.trumble
Community Manager
8 months ago
L
Active Contributor I
LunaFr11Active Contributor I
asked in Campaigns and Flows
Abandoned Cart flows triggers not working

We’re experiencing issues with our Abandoned Cart and Abandoned Checkout flows, which are integrated with WooCommerce. After launching the flows, we’ve noticed that the Abandoned Cart flow isn’t triggering correctly. Specifically, every time a purchase is completed, we still receive abandoned cart emails.Our tech person suggested testing the flows in Live mode, but we’re unsure how to do that or if it's feasible. Consequently, we've turned off the flows, despite having generated some revenue during the initial days.We need assistance with the following: Ensuring Proper Functionality: How can we verify that our flows are working as intended? Are there specific settings or triggers we should review? Testing the Entire Flow: What’s the best way to test an entire flow to ensure it’s functioning correctly before reactivating it? Attached are screenshots for reference. Any guidance or tips would be greatly appreciated! 

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C
Contributor II
1 month ago
G
Contributor I
Goshhsb3757Contributor I
asked in Campaigns and Flows
unable to turn off bad looking popup on website

I tried using flows to get emails on my store and when I tried to turn the pop ups off It didn’t stop. I have tried uninstalling the app from my shopify and disconnecting it from my store and nothing works. I dont know how to get it off my website of change it it just wont stop popping up.

1
Spark Bridge Digital LLC
Partner - Gold
6 months ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
Does Abandoned Cart flow work only for registered members logged in or subscribers too?

I’d like to know how Abandoned Cart works for non-subscribers, subscribers to newsletter and registered members. Presuming non-subscribers or ‘guests’ it won’t work as there is no way to send them a message? But let’s say they got a prompt to subscribe to the newsletter during browsing and they do this, is that then held in the memory and then if they abandon their cart it triggers the flow to send them a reminder?And what about if they come into the website again without clearing their cache will it work for them too. And what if they do clear their cache, does that mean it will not recognise them as a subscriber when they browse again in the same browser? And registered members who are not subscribers but are logged out, would they need to be logged in for the flow to be triggered?Also, what causes the trigger to occur, does the user have to close out of the browser or does it simply wait to see if the cart is progressed to purchase and how long does it wait to make that the decision

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stephen.trumble
Community Manager
3 months ago
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Contributor I
bhumphr6Contributor I
asked in Campaigns and Flows
Flow questions

Once a person enters a flow can you remove them so they dont get any more  emails that come in that flow or are they going to get them anyway?  Thanks 

2
Akers Digital
Partner - Silver
8 months ago
T
Contributor I
tokioofficialContributor I
posted in Campaigns and Flows
HELP: How to add review snippets to emails

Hi there, I have been using reviews for a few months and have around 20 reviews, however when I go to add a review snippet in my emails, no reviews are pulling through. Please help!

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R
Contributor I
3 months ago
K
Contributor I
kiplarioContributor I
asked in Campaigns and Flows
Quantity in abandoned cart product feed

Hello everyone,I am migrating to Klaviyo and currently building my abandoned cart email template.I am using a block, which uses a product feed “Abandoned_carts_feed”.It appears to be working, however, there is an issue when there are two or more quantities of the same product added to the cart. The price is double, however, there is no indication of the quantity. I cannot find where I can add this the product feed block.Does anyone have any ideas?

2
K
Contributor I
4 months ago
K
Contributor I
kennedywContributor I
asked in Campaigns and Flows
Flow Question

Hi, I have a segment setup that is a list of new users that have not subscribed to my service yet. From this segment I built a flow that after 2 days (2 day delay) of signing up it will email that user a promo code for x% off. However, if that user has subscribed at anytime they are removed from that segment. But I’m wondering, would they also be removed from that flow after they have started the flow? I wouldn't want them to receive the promo code after a 2 day delay, if say after 1 day they subscribed… 

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ArpitBanjara
Principal User I
2 months ago
F
Contributor I
flow23Contributor I
posted in Campaigns and Flows
Replenishment campaign: template does not load dynamic content

Hi I need help fixing an issue I tried to solve with some " Klaviyo prodigy" from Fiverr, but nobody can fix it, it seems?I sell coffee, and I want that, for instance, after 8 days, you'll get a reminder if you have bought a 500g pouch. The trigger works, but the dynamic content is displayed wrong; not at all! The email does not show the image of the product the user ordered. The CTA isn't pictured but turns into a link (I can live with that) to link the user to the pre-loaded cart.Can somebody have a look at that?None of the chatbot and academy pages helped me solve it. I tried everything, and it is not working!!! I already missed the Christmas sales, as the replenishment flow is the backbone of my shop, and I need that flow up and running ASAP!!! 

4
F
Contributor I
9 months ago
mkemail
Contributor I
mkemailContributor I
asked in Campaigns and Flows
Exclude specific products from abandoned checkout dynamic product block

How to NOT show items like the route protection product or additional warranty plan item from the dynamic product block in the abandoned checkout emails?I came across articles but they were for the old editor and didn’t work. Is there any updated way documented properly?

1
retention
Partner - Platinum
2 months ago
B
Problem Solver I
Barking HugsProblem Solver I
asked in Campaigns and Flows
Merged List not moving through flow

I have a list “Apple”.I have a flow “Apple Flow”The trigger for Apple Flow is when someone is added to the Apple list.Today I discovered some leads (let’s call them “Banana”) that never made it into the Apple list, and so didn’t receive the Apple Flow emails.I made a list of the Banana leads that had never received any emails, but that should have received the Apple flow emails.I merged the Banana list into the Apple list, and I have confirmed that all Banana leads are now part of the Apple list.However, after 60 minutes, (the wait time is 5 minutes after being added to the list for the first email in the Apple flow to be sent.) none of these former Banana leads have been sent the first email in the Apple flow. I’ve inspected a handful of them, and they are not suppressed and are subscribed, and can receive marketing emails.I also have tried “Add Past Profiles” from the beginning of the flow, but that didn’t work either.Any thoughts as to why they are not getting the emails sent to the

4
B
Problem Solver I
2 months ago
L
Contributor I
Lara KhouryContributor I
posted in Campaigns and Flows
In a campaign, can i dedicate a logic to a person in particular, specifying the email, not their behavior or other specifics?

I’m in the process of setting up my Klaviyo account. I have a mailing list of 1200 contacts to whom i’ve never sent a newsletter. I’m sending out a first campaign to Welcome them and give them a 20% on their first purchases valid for 2 weeks only.But, i want to exclude a particular client who just purchased a few days ago, and i want to offer her the same discount but valid for a whole year.Is this possible with Logics, and how?

2
L
Contributor I
8 months ago
S
Contributor I
SanContributor I
asked in Campaigns and Flows
How to implement products of your own choice into a newsletter?

 I like to decide witch product myself on what we like to promote in our neswletter, not random or latest etc. Dose anyone know how to?

1
Spark Bridge Digital LLC
Partner - Gold
1 year ago
H
hulustreamtvNew Member
asked in Campaigns and Flows
Here's How To Watch Varvara Gracheva vs Coco Gauff Live Broadcast On Streams Tv Channel Monday, 26 August 2024

how to get it

1
U
Contributor I
1 month ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
Flow metrics trigger setup

How to set different type of cart flow emails metric and trigger and list in flow setup in klaviyo 

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sachin16
Active Contributor IV
1 year ago
B
Contributor I
bohiqContributor I
asked in Campaigns and Flows
How can I personalize the content within a flow?

I’m setting up a flow to request previous customers to leave a review on my website. I’ve created the email and I would like to include the following sentence:You purchased [Product Name] from our store a couple of days ago… How can I automate the system to detect the last purchase from the customer and input into the email? I think a generic “You purchased a product from us” seems like a horrible customer experience, but I don’t have the bandwidth to manually send an email to each customer. Thanks! 

2
Spark Bridge Digital LLC
Partner - Gold
10 months ago
M
Contributor I
Matt_Quill24Contributor I
asked in Campaigns and Flows
Edit Campaign option not available

The “Edit Campaign” option is no longer available to me to edit email drafts. (These are non-active emails, so I should have editing privileges.) My only options now are to view the campaign or copy the campaign ID (attached.) Tried some general trouble-shooting to no success:close/restart browser incognito mode clear cache use a different browser permissions in klaviyo reset My colleague cannot edit emails either, we both have content-creator privileges. Do you know if there are any other suggested solutions? Is the server under maintenance? 

1
Bobby
Partner
3 months ago
L
Active Contributor I
LunaFr11Active Contributor I
asked in Campaigns and Flows
Abandoned Cart Flow On, but no revenue

This is what we did, we are new to Klaviyo so I know there is something wrong with this criteria, perhaps the last 2 filters. Can someone guide us please.  

2
L
Active Contributor I
3 months ago
M
Contributor I
MarkRealContributor I
posted in Campaigns and Flows
Do order confirmation Flows resend for Subscription Renewals or just the original purchase?

I’m selling subscriptions that auto-renew. I made a order confirmation email with specific information and auto generated discount codes as part of their subscription. Will they get this email every month when their subscription renews? If so, how can I set a flow up to only send the email for the original purchase? Thank you

2
M
Contributor I
6 months ago
M
Contributor II
msacco6Contributor II
asked in Campaigns and Flows
Email Series Need a stop filter for email #2 (browse ideas)

I am looking at using the provided Winback campaign flow series and abandon cart reminder flow series. I noticed that there is no filter on email two. If a user makes a purchase after receiving email 1 there should be a stop filter on email two right? Am i looking into this wrong?

2
M
Contributor II
3 years ago
M
Contributor I
meno-morphosisContributor I
asked in Campaigns and Flows
give away for email signup

Not sure if this is a shopify problem or Klaviyo.I’m having trouble with a sign up form.  I am giving a product away for email address.  I had it set up that the code would be added to checkout using buy 1 get one free (as this is the only one applicable on shopify discounts).  I have just had a customer tell me that this did not work.  I have checked it out and cannot see why.  Thanks

1
Mailbox Manny
Partner - Silver
2 years ago
J
Contributor I
JochemContributor I
asked in Campaigns and Flows
trigger/filter placed order 3 times in a year

HiI have a question. I want to create a flow for customers who ordered 3 shoes in 1 year. I want to make and send a special offer for this. I just can't find a trigger/filter anywhere that customers have placed 3 orders in 1 year. Is there a trigger or filter for this or does it not exist?

1
stephen.trumble
Community Manager
1 year ago
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